Complaints

For complaints about nurseries, we suggest that you contact the manager or owner in question directly with your complaint and failing that you follow the complaint procedures on the relevant regulatory authority website, links to which can be found below. For incidents of criminal activity, you should call the police.

• England - Ofsted – gov.uk/government/organisations/ofsted - 0300 123 4666 https://contact.ofsted.gov.uk/onlinecomplaints
• Wales – Care and Social Services Inspectorate Wales (CSSIW) – cssiw.org.uk – 0300 7900 126 http://cssiw.org.uk/raiseaconcern/?lang=en
• Scotland – Care Inspectorate - careinspectorate.com - 0345 600 9527 http://www.careinspectorate.com/index.php/complaints
• Northern Ireland – The Regulation and Quality Improvement Authority (RQIA) - rqia.org.uk - 028 9051 7500 http://www.rqia.org.uk/contact_us/complaints_and_feedback.cfm
• Isle of Man – Registration & Inspection Unit - gov.im - 01624 642608 https://www.gov.im/about-the-government/departments/health-and-social-care/complaints-and-compliments/
• Jersey - States of Jersey Health and Social Services Department – www.gov.je - 01534 444199 http://www.gov.je/Government/Comments/Pages/HSSFeedback.aspx
• Guernsey - States of Jersey Health and Social Services Department – gov.gg - 01481 725241 https://www.gov.gg/article/150763/Contact-Us---Health

For complaints concerning Tomorrow's Guides Ltd, the publishers of daynurseries.co.uk, please email info@daynurseries.co.uk or call 01488 684321.