West Village, Bluewater, Greenhithe DA9 9SE
3 Friday Hill West, Chingford Hatch, London E4 6UP
59-61 Dukes Ride, Crowthorne RG45 6NS
459b Upper Richmond Road West, East Sheen, London SW14 7PR
71 Cleveland Road, South Woodford, London E18 2AE
107 Rochester Road, Gravesend DA12 2HU
8 Glyn Road, Southbury, Enfield EN3 4JL
29 Old Station Road, Loughton IG10 4PE
22 Parkway, Welwyn Garden City AL8 6HG
1-3 High Street, Knaphill, Woking GU21 2PG
41 Clarence Avenue, Gants Hill, Ilford IG2 6JH
229-231 Beehive Lane, Redbridge, Ilford IG4 5EB
81-85 York Road, Ilford IG1 3AF
Railton Road, Queen Elizabeth Park, Guildford GU2 9LX
299 Broomfield Road, Chelmsford CM1 4DU
The Pavilion, Watermead, Aylesbury HP19 0FY
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Reply from Lewis Kelly, Digital Marketing Executive at Kids Inc Day Nursery - Aylesbury
Hi Holly, We're so happy to hear that you and your daughter enjoyed the Valentine's Stay & Play! Our manager and team love creating special experiences for families, and it's great to know you felt so welcomed. Thank you for your kind words and recommendation! Kind regards - Kids Inc Nurseries.
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Reply from Tim Dickinson, Senior Marketing Executive at Kids Inc Day Nursery - York Road (Ilford)
Any adjustments in charges when a child turns two or three are due to the way government-funded hours are allocated and not because we increase our own fees arbitrarily. The local councils set the funding rates and, when children turn three, those rates drop considerably. Your grievance should be with the local council and not with our nursery. We are always fully transparent about our fees, which are clearly outlined for all parents before their children start attending nursery. We refute your allegation that we are not upfront or honest. Please do not use a fees issue to discredit the standard of care and education provided - this is petty and unnecessary. If you would like to discuss this further, please contact us directly. Kind regards. Kids Inc Nurseries
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Reply from Lewis Kelly, Digital Marketing Executive at Kids Inc Day Nursery - Enfield
Thank you for sharing such a beautiful review! We understand how important it is to feel confident in your child's care, and we're so pleased that our team at Kids Inc Enfield has provided that reassurance. It's heartwarming to hear about the dedication of your daughter's key worker and the support from our Nursery Manager. We're grateful for your trust and so happy to be part of your child's journey! Kind regards, Kids Inc Nurseries.
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Reply from Lewis Kelly, Digital Marketing Executive at Kids Inc Day Nursery - Welwyn Garden City
We're overjoyed to hear your daughter is enjoying her time at nursery and that you feel so supported. Keeping parents informed with updates and photos is an important part of what we do, and we're glad it brings you joy. Thank you for such kind words-it means a lot! Kind regards. Kids Inc Nurseries
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Reply from Tim Dickinson, Senior Marketing & Data Analytics Executive at Kids Inc Day Nursery - York Road (Ilford)
Thank you for taking the time to leave a review. We are of course always concerned when a child encounters any sort of incident at nursery, but we would like to reassure you once again that your child's injuries were purely development-related. Whilst you did take your child to the hospital to be checked (as we recommended), the 'surgery' that you refer to was in fact when your child needed stitches. The nursery acted entirely appropriately and delivered the correct follow-up care in a safe environment. As you are aware, this has been confirmed by Ofsted. Following the second incident, your older child still attended nursery, showing your continued faith in the staff team. Indeed, in a previous review, you wrote 'we found the Kids Inc team to be helpful in all matters, management is always approachable, highly recommended to everyone' and gave us five stars in all areas. It is a shame you felt the need to leave a poor review when we were not at fault.
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Reply from Lewis Kelly, Digital Marketing Executive at Kids Inc Day Nursery - Aylesbury
Hi! We truly appreciate your kind words! It's wonderful to hear your son is thriving, from enjoying outdoor play to building bonds with our team. The staff and management are dedicated to creating a nurturing environment, and your encouragement means the world to us. Thank you! - Kind regards. - Kids Inc Nurseries
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Reply from Lewis Kelly, Digital Marketing Executive at Kids Inc Day Nursery - Chingford
Hi! Thank you for sharing your wonderful experience! We're so pleased to hear how much your son has thrived during his time with us. Watching him grow in confidence, independence, and communication has been a joy. Your kind words about our staff and regular updates mean so much to us-good luck to him in reception! - Kind regards. - Kids Inc Nurseries
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Reply from Tim Dickinson, Senior Marketing Executive at Kids Inc Day Nursery - York Road (Ilford)
We were very saddened to read your review and feel your comments are not balanced or accurate, and hence a misleading reflection on the nursery. Parents are always permitted to stay during settling-in and we offer as many settling-in sessions as needed. On reviewing our records, it seems that although you booked three 5-hour half-days per week (we do not offer 3-hour sessions), you only left your child for between 1.5 and 3 hours at a time, making it difficult for him to connect with the team and his peers. All children are fed and taken outdoors throughout the day. Your child may have missed garden time due to shorter sessions. Mealtimes might have been a better experience if we had been aware of his medical condition, which wasn't discovered until shortly before you withdrew him from the nursery. Your comments are conjecture and defamatory, and it is regrettable that you felt the need to express your thoughts in this way, rather than talking to us directly.
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Recipient:
Kids Inc Nurseries
Date: Thursday 28 Mar 2024 More details
Recipient:
Kids Inc Nurseries
Date: Friday 28 Apr 2023 More details
Recipient:
Kids Inc Nurseries
Date: Tuesday 31 Mar 2020 More details
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