Bright Horizons Family Solutions Ltd in West Midlands | 2 Day Nurseries

Review of
Bright Horizons Court Oak Day Nursery and Preschool
from Gina T (Mother of Child) published on 12 November 2024

Submitted via Website • Report

Overall Experience

My child absolutely loves the nursery and has thrived with each stage of her early years. She loves all the staff and has a real connection with them, she has no problem being dropped off and the nursery has been supported at every stage including with potty training which took a while to get through.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Court Oak Day Nursery and Preschool

Thank you for your wonderful review! We're so happy to hear that your child has thrived and feels a strong connection with our staff. It's great to know she's been supported through each stage, including potty training.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Mirela R (Mother of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

I only have to say how amazing all staff are. Every time my daughter is at the nursery, I can carry on with my day without worrying about anything. The little one is very happy each day she's attending.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from N C (Mother of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Child moved to preschool class midway through the year and it has been a smooth transition. She loves going to nursery and we are so grateful for the staff support. She has become more confident and is always keen to tell us what has happened during the day.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your great review! We're delighted to hear that your child had a smooth transition to the preschool class and is enjoying her time at nursery. It's wonderful to know she's becoming more confident and loves sharing her experiences with you. We appreciate your kind words about our staff support!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from H K (Mother of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My son has been at the nursery for over a year now and he absolutely loves it. The staff are friendly, caring and supportive. My son always speaks highly of all the staff in preschool and staff from other classes that he meets during his day.
The staff are always happy to update us at the end of the

day during pick-up. The app is brilliant and is regularly updated during the day and we love receiving pictures of what he has been up to.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your lovely review! We're thrilled to hear that your son loves the nursery and that our staff have made a positive impact. We're glad you enjoy the daily updates and photos through the app.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Armando C (Father of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

The deputy manager and all the staff are simply outstanding. My daughter is very happy to attend the nursery. The work done by all the staff is excellent. There are many activities, my daughter is learning many new things and socialising with other children.
Thank you very much for your excellent work.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your wonderful review! We're thrilled to hear that your daughter is happy at the nursery and enjoying all the activities. Our team works hard to provide a nurturing environment and your kind words mean a lot to us. Thank you.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from H S (Mother of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Bright Horizons Solihull Day Nursery and Preschool is an excellent nursery and the staff have been very caring and patient with my lovely daughter. I really like the facilities, the rooms and outdorr space, I find the chef and the food arrangements very satisfactory and overall, I'm having a wonderful

experience with Bright Horizons.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your lovely review! We're so glad you and your daughter are enjoying your experience at Bright Horizons Solihull. We appreciate your kind words about our staff, nursery and food arrangements!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from K B (Mother of Child) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My little one started here back in June.
I have to say, the team have been great.
Good communication and updates which is great when you are so worried about how your little one will react to new people and environments after being with Mum for a year.
My little one has thrived and loves his nursery.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your five-star review and for sharing your positive feedback with us!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Ashley S (Father of Child) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Wonderful place with wonderful staff. There’s always something really fun on for the children and they really do take very great care to treat each child individually. My daughter has come on leaps and bounds in her self-confidence and learning since she’s been here. Will be really sad when we have

to move on to school.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your five-star review. We're thrilled to hear that your daughter has made such great strides in her self-confidence and learning with us. We'll miss her when she moves on to school, but we're confident she'll continue to thrive.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from David W (Father of Child) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Our child recently started at Bright Horizons and we could not have been happier.
It's not just the care they take with my son but the whole atmosphere and communication with us.
They have an app that constantly updates us throughout the day with how he's doing and events meaning we can feel involved.
The

staff really care. As well as looking after my child, they went above and beyond to help us with the administration. They accommodate all sorts of dietary requirements no matter how difficult.
Cannot recommend highly enough!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us. Thank you for your recommendation.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from S P (Mother of Child) published on 24 May 2024

Submitted via Website • Report

Overall Experience

I don’t normally leave reviews but I had to remove my child from this setting. Some of the staff are great, then there are others who do not seem to care, there is a massive lack of consistency. My child had a fairly serious accident at the setting, of course accidents happen, but unfortunately nobody

seemed to know how it happened which is unsettling. An internal investigation was dragged out for longer than needed and I would have to consistently chase the management for updates. Nappies were regularly put on incorrectly, pretty basic for a childcare setting in my opinion and cream for a skin condition not applied as asked. A small child was left in a state of distress while I waited to collect my child, none of the staff tended to them for a substantial period of time, confirming my decision to remove my child. If that is acceptable behaviour while a parent is standing there, especially one who has raised concerns, I questioned what was happening when parents were not around.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you for sharing your experience. We are aware of your case and were saddened to see your child leave. We apologise if you felt the accident review took too long, but this was to ensure a thorough investigation and to provide you with an accurate response. If you have any further details or if there's anything specific you would like us to address, please feel free to contact our customer service team at ukcomplaints@brighthorizons.com

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Court Oak Day Nursery and Preschool
from Tejal P (Mother of Child) published on 15 May 2024

Submitted via Website • Report

Overall Experience

My first child started at this nursery about 18 months ago and I can honestly say, this was the best decision I could have made in regards to selecting a perfect educational placement for him. The staff has been outstanding; from ensuring that my child is fed and watered, to ensuring that he is given

absolutely every opportunity to grow and flourish. Management changed over in July 22 and this has had a significant positive impact on the overall day-to-day running and management of the nursery altogether. The new ideas put into place such as the training workshops ie potty training, have been so incredibly useful. If it wasn’t for this workshop, I’m not sure my child would have been half as ready as he is now to be potty trained. All staff go over and beyond and if and when I ever have the smallest of issues, these are dealt with effectively and efficiently. I could not recommend this nursery enough - they are simply amazing!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Court Oak Day Nursery and Preschool

Thank you for sharing your wonderful experience! We're delighted that our staff have been outstanding in providing care and opportunities for your child's growth and development. Thank you for choosing our nursery and for your recommendation!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Court Oak Day Nursery and Preschool
from Anne D (Mother of Child) published on 23 April 2024

Submitted via Website • Report

Overall Experience

We were worried about our son starting nursery as, although he was eating solids, he was solely breastfeeding not taking fluids by bottle or cup and had not spent long away from either parent. The staff were empathetic, understanding and reassuring and our son's transition to nursery has been better

than we could have expected. They were very flexible with settling in sessions and he has such good fun at nursery. There are new activities each day related to their curriculum and they often go outside. Our son has developed several allergies and the staff are very supportive and careful. They send daily photos which is lovely and give us a nice summary of his day at pick up which comes across as very caring and thorough. Easy enough to park near the nursery for pick-up/drop-off and the nursery app is pretty comprehensive - the daily logs of his activity/food/nappies/naps but also the photos, notifications and ability to message the staff.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Court Oak Day Nursery and Preschool

We're thrilled to hear about your son's positive transition to nursery at Bright Horizons Court Oak! Thank you for highlighting our careful attention to allergies and our comprehensive communication tools, including daily photos and app features. It's a pleasure to support your family's journey!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Farhana R (Mother of Child) published on 17 April 2024

Submitted via Website • Report

Overall Experience

All the staff at Bright Horizons Solihull are just amazing. They do a tiring job so effortlessly in taking care of the children, all whilst keeping a smile on their faces. Thank you to two staff members in particular for all that you do in providing an entertaining, fun, and educational environment

for our son. They are great with taking onboard any feedback and make sure that we are listened to (especially with my 101 requests!). Another staff member is great at ensuring the children are fed well, with lots of choices of yummy meals and healthy options - the only thing I would love is to see a halal option available on the menu, apart from that, no complaints from me. Keep up the wonderful work, we are lucky to have you all!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from S M (Mother of Child) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Our son has been very settled in Bright Horizons, Solihull. There is plenty of indoor and outdoor space in comparison with others in the area. Our son continues to progress in terms of his development and really enjoys his days in nursery. The staff are always helpful and welcoming and it is just a

lovely setting for children and parents alike.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

We're delighted to hear that your son is thriving at Bright Horizons, Solihull! Thank you for choosing us to be a part of your child's early years education and care.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from S D (Mother of Child) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Very professional, very clean, really kind and caring staff. Wouldn’t send my son anywhere else. Garden space is incredible. Thank you for always making my child's time happy. Great lunch menus for the kids so lots of variety.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Carys R (Mother of Child) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Have used this nursery for all 3 of my children, with 2 of them still attending! I can’t recommend them enough, the staff are so lovely and you can tell they really care for the children. The days are packed with fun and educational activities and they have a great outdoor space for the children to

explore!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Hello, thank you so much for your positive feedback! Thank you for recommending us!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Hayley W (Mother of Child) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My daughter's been at Bright Horizon for over 3 years and my son 3 months. They both absolutely love it and have learned so much. Every day is different for them with lots of fun educational activities. The staff are amazing and take their time to get to know every child.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Court Oak Day Nursery and Preschool
from E R (Mother of Child) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

Excellent, the staff is amazing. My child really enjoys going, I'm really pleased with the nursery.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Court Oak Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Court Oak Day Nursery and Preschool
from Pete J (Father of Child) published on 28 February 2024

Submitted via Website • Report

Overall Experience

Staff are incredible both with communication to parents and the relationships built with your child. They know him well and he has a great relationship with them. His development is being supported brilliantly by the nursery.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Court Oak Day Nursery and Preschool

Hello, thank you so much for your positive feedback!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review of
Bright Horizons Solihull Day Nursery and Preschool
from Jane C (Mother of Child) published on 29 January 2024

Submitted via Website • Report

Overall Experience

I have been very impressed with the care and activities at Bright Horizons for my children over the past 2 years.
I really like the regular feedback and photos of the children sent to us regularly.
I find the staff to be very friendly, caring and engaging with the children.
Have recommended it

several times.
The only drawback is the cost which is quite high, however, it offers extended hours compared to other nurseries and everything is included.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Solihull Day Nursery and Preschool

Hello, we truly appreciate your positive feedback about Bright Horizons Solihull and your trust in us for the care of your children over the past two years. It's wonderful to hear that you have been impressed with the care and activities provided. We're grateful for your recommendations and understand that cost can be a consideration. We strive to provide value with extended hours and an all-inclusive approach. Thank you for choosing Bright Horizons Solihull.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Day Nurseries Owned by Bright Horizons Family Solutions Ltd in West Midlands

Bright Horizons Family Solutions Ltd Locations in West Midlands (2)

Bright Horizons Family Solutions Ltd Reviews in West Midlands (200)

Bright Horizons Court Oak Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Court Oak Day Nursery and Preschool

Bright Horizons Court Oak Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Bright Horizons Court Oak Day Nursery and Preschool

Bright Horizons Court Oak Day Nursery and Preschool

Bright Horizons Solihull Day Nursery and Preschool

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Promote on daynurseries.co.uk

Search for

Childcare Seekers

Job Seekers