2 Old Bromford Lane, Ward End, Birmingham B8 2RG
116-118 Dreghorn Road, Hodge Hill, Birmingham B36 8LN
68 Greenholm Road, Great Barr, Birmingham B44 8HL
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Reply from Natalie Morley, Owner at Prime Time 1 Day Nursery
Thank you for your feedback. I must say I am shocked to read this review after we left our last conversation on good terms. As I explained to you, we understand some parents are feeling anxious at this time, we would never pressure you into returning but as our guidance states, we cannot continue to claim funding for children who are not going to be in attendance. We did try to accommodate your needs and work with you as a family but unfortunately. through your actions this resulted in Prime Time making a difficult decision to terminate your place at our setting. This is never something that we want to do but unfortunately, your behaviour made any future relationship untenable. As agreed previously, we will still support you in finding an alternative setting and will work with them to ensure a smooth transition because we still want nothing but the best for your child. We would like to wish you and your family the best for the future, good luck to your son in September for big school.
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They help with arts and crafts and even help the children create their own birthday
I'm 100% happy knowing that my daughter is well looked after by all of the staff.
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Reply from Natalie Morley, Owner at Prime Time 2 Day Nursery
Hello Mohamed,
I'm unsure to why you have left this review as you left our provision in June 2018. As a nursery, we have done all that we can to accommodate your needs even allowing you to pick and choose the days you would be attending each week to support your wife's work commitments. It is also confusing where you have got this £100 pound to be paid every three months to keep your place, this is not the case and has never been so I'm unsure about how you have come to this I can only assume that you have become confused with the deposit that you left upon sign up £50 of this was refunded back to you when you left and yes the other £50 is used for Admin costs. If you recall during this sign up you were informed that all nursery fees are to be paid in advance and that you have 7 days to clear this from receipt of your invoice unless you have an agreed payment plan in place. As you can see Mohamed we are always upfront with our parents and we have a fantastic relationship with them which is why I'm unsure how you have come to this conclusion as it does not reflect us as a business and I can only say that all my staff are kind considerate and professional, we did all that we could to support your family and accommodate you within our provision. I am glad you have found a nursery that you are happy with and wish you and your family well for the future.
Kind regards
Natalie
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Reply from Natalie Morley at Prime Time 2 Day Nursery
Thank you for your lovely comments, it was a pleasure to have your daughter in nursery and still is when she attends play scheme. We know how difficult it was for you to leave her with us in the beginning and as parents, we all understood your conflicting emotions, but we are so privileged that you were able to put your trust in us. Thank you.
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