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View the details of all 114 locations (with 4618 reviews) owned by Bright Stars Nursery Group Ltd
123 Winterstoke Road, Bristol BS3 2NS
"We currently have our second and third children at the nursery and we couldn't recommend it enough. The nursery nurtures, cares and helps…" Read all 7 reviews
Charlton Nursery in Bristol offers childcare and early years education to children up to the age of five. They have a brilliant team of staff who are friendly and welcoming and put the children at the heart of everything they do. They believe that… Read more about Charlton Nursery - Bristol
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In reality though when she was actually put in there, the room they have picked for babies is a very small compact space with little windows so not very bright and a very rough carpet (office carpet), which is suitable to walk on with shoes no but NOT for babies who crawl on it and are prone to accidents.
Day 1: My baby took a fall and gave herself a carpet burn, we did speak to the nursery manager and owner and they promised they will change it which never happened during the few months my baby was there.
Furthermore, the activities laid out for babies during the day were minimal and not very varied so I felt my baby was not very happy there.
Reply from Hannah Williams at Charlton Nursery - Bristol
We were very sorry to hear of your concerns about our setting but thank you for raising them. The building we occupy at Winterstoke Road is a workplace nursery, the design and fitting out of which was specified by the employer and their architect. We always respond to feedback and concerns from parents, we meet with them and work together to resolve any difficulties, which we were led to believe we had done on this occasion; for example, even though we had never had a child experience a carpet burn in our setting, we replaced the carpet in the baby room with a luxury soft version. We were disappointed therefore to read this parent's ratings and review since the parent told us the reason for leaving was logistical and work-related. By encouraging parents to work with us to ensure we meet the highest standards, we have never before had a negative review and Ofsted rate us Good with Outstanding features.
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