132a Ashton Road, Denton, Manchester M34 3HR
10 Taunton Road, Ashton-under-Lyne OL7 9DR
Melandra Children's Centre, Melandra Crescent, Hattersley, Hyde SK14 3RB
Silverthorne Close, Stalybridge SK15 2DQ
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Reply from Fiona Atkinson, Owner at Sky High Achievers Stalybridge
I am saddened to read your review about our nursery. First you comment it was much better; actually the previous nursery had received 2 inadequate inspections from OFSTED, prior to us registering. We are in no way associated with the previous setting. Your comment about us being less homely is somewhat subjective, you've only got to read our other reviews and look at our social media to see how warm, homely and inviting we have become in the last 12 months. We are a family run business and far detached from the corporate world. I am really happy that Tameside have made a huge change to their policy and are doing an early assessment. Our issue with paperwork was not due to our amazing SENCO but it was unfortunate that you had to cancel several meetings and this caused delay. I am glad you are pleased with our three staff that we TUPED over; they continue to do an amazing job alongside the other totally passionate team members on site and I will ensure I pass on your kind feedback.
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Reply from Fiona Atkinson, Owner at Sky High Achievers Denton
Thank you so much for your lovely feedback! I love this quote! The team will be delighted and we are so glad you feel like part of our family. Kindest regards.
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Reply from Fiona Atkinson, Owner at Sky High Achievers Denton
Thank you so much for your lovely review. I will be sure to pass your kind words on to the team. They are all so passionate about what they do so this review will mean the world to them. We are all so glad we could support you during your sad time. If you need us for anything you know where we are.
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Reply from Fiona Atkinson, Owner at Sky High Achievers Hyde
Thank you so much for your kind words. The team and I love hearing parent's feedback and we really appreciate your time.
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Reply from Fiona Atkinson, Owner at Sky High Achievers Denton
Thank you so much for your kind words, the team love reading your views on our nursery. We love what we do and we are glad it shines through.
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Reply from Fiona Atkinson, Owner at Sky High Achievers Hyde
Thank you so much for your lovely review. It means a lot to the team to read such lovely feedback. We really appreciate you taking the time.
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Reply from Fiona Jones, Owner at Sky High Achievers Denton
Thank you so much for your kind words. We really try to focus on being a support to the whole family and this shows in your lovely review!
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Reply from Fiona Jones, Owner at Sky High Achievers Denton
Dear Jodie, thank you for your review. We are sorry to read that you weren't happy with the nursery and chose to leave. I note you left in March which is when we took over and fortunately have been able to make lots of very positive changes to the nursery since then. Transitioning as new owners was difficult as we only had the information we were given from the previous management. This may have been the reason you received a bill as we were not told that you had cleared your arrears which they handed over to us. We are pleased to read that the care of your child was of a high standard and we strive to continue this and indeed make further improvements.
The new manager has now settled well and is making great progress and is getting fantastic feedback from both staff and all of our new parents. I note you have scored the staff as poor and the care and yet you note in your comments that staff and care were lovely. We wish you well in your new chosen nursery.
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