Day Nurseries Owned by Little Gems Day Nurseries

Reply from Management Team, Little Gems Day Nursery Petersfield at Little Gems Day Nursery Petersfield

Thank you for your personal interpretation of the settling in session, but we feel this is unfairly portrayed and not factual to what happened. The Manager greeted you with a Practitioner, introducing them to you. We explained the settling in process and that staying with your child was not usual protocol, but you were welcome to come in with your child. Regarding your child's medical conditions, we suggested getting the Room Leader to chat with you, which you responded not to worry. Prior to the settling in session, we requested information and received these forms back containing information regarding your child's medical conditions. We do this prior to the session, ensuring a smooth transition on the day. Staff were aware of the medical conditions from the information provided. We also have an open-door policy welcoming families to discuss anything at any time. Promoting parents to leave their child is to ensure they can begin to build a bond with the practitioners. This helps when they come for their full session. As explained, we don't give key workers to children before they start, we wait a few weeks to see who the child gravitates towards. We don't want to make the wrong decision for the child so wait for the child to begin to build a bond first. The key worker then introduces themselves to the family. The Managing Director gave you a call, all concerns were discussed and the settling session was explained. We informed you the deposit would be refunded back to you as soon as it could be due to the Director being away. This was refunded that evening with no hesitation. Regarding the drink bottle, we did not say "not to bother" but explained we provide children their own individual water bottles at nursery and if easier we can provide them with one of these? We have always found our settling in process very thorough and successful and have never had a child not settle, we are very adaptable with this and go off individual children's needs.