BBN Ltd | 5 Day Nurseries

Review of
Manor House Nursery
from Laura D (Mother of Child) published on 20 September 2023

Submitted via Website • Report

Overall Experience

My son has attended Manor House Nursery since he was a year old. I couldn't be happier with my choice. The staff and the management are very supportive, knowledgeable, professional, and most of all, caring. My son loves going there, and I know he is having a great day every time. Lots of activities,

outdoor time (the nursery has an amazing garden) and fresh food. I would definitely recommend Manor House Nursery to whoever is looking to start this journey for their child.

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Review of
Manor House Nursery
from Ves R (Mother of Child) published on 31 May 2023

Submitted via Website • Report

Overall Experience

Manor House is a great nursery. The staff are wonderful, despite the tough times they have been through. The new manager is knowledgeable, skilled and has done a lot of work to turn the nursery around (after issues due to Covid and staffing problems).
The owner is a kind and tolerant person. I had

issues with getting my child into the nursery and ensuring that there was a place for him, but they were resolved in a professional and friendly way, despite all the stress management were under at the time.
The carers are fantastic. They love and look after the children so well. My son loves going to nursery, he doesn’t want to leave. He adores his carers and I’m happy knowing he has a fantastic time every day. The staff call to ask if they may do things like take the kids to the park or to notify us if they have a temperature etc. so we are not caught unaware.

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Review of
Manor House Nursery
from J W (Mother of Child) published on 27 April 2023

Submitted via Website • Report

Overall Experience

My daughter has been attending Manor House since 2020 when she had just turned one year old, and we have always been very happy with the levels of support and stimulation she receives at nursery. She always comes out with a spring in her step, full of stories about the things she's played and learned

during her day. A couple of weeks ago, she came home singing all the words to two new songs she'd learned just that day, which I thought was amazing!
Things were quite challenging a few months ago with staffing issues meaning that our daughter sometimes wasn't able to attend, but things have really turned around in the last few months and that hasn't been the case for a long time now. Similarly, there has been a real improvement in communication and visibility levels, especially with the introduction of the app.
Our second daughter will be turning one year old later this year, and we are very much looking forward to introducing her to the Manor House family as well.

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Review of
Manor House Nursery
from Hannah G (Mother of Child) published on 11 April 2023

Submitted via Website • Report

Overall Experience

Our daughter (nearly 4) has been attending Manor House since January 2022. Around this time the nursery was struggling, but we feel they've made massive efforts to improve in what has been a very difficult recruiting climate. Our daughter absolutely loves attending and has developed a close relationship

with her key worker. In the second half of 2022, we've really appreciated more updates about what she gets up to via the Famly app, and many more opportunities to join in family activities that Manor House have arranged.
The communication between the nursery and parents has improved massively and we can see how warm, creative and dedicated the staff are. They very sensitively dealt with a difficult patch in our daughter's behaviour a few months ago. We feel this is a great place to prepare her for school in her last few months of attending.

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Review of
Manor House Nursery
from Hannah P (Mother of Child) published on 16 May 2022

Submitted via Website • Report

Overall Experience

This nursery is unreliable as childcare. I’m sure the staff work very hard despite being pushed to their limits by management. I think my 18m old is having a good time but what’s the point of sending your child to nursery if you don’t know from one day to the next if they will have him. Our child’s

place has just been cancelled with just a week and half’s notice! It’s unacceptable and irresponsible of the nursery as I believe they were probably already short staffed when they accepted him just a few months ago. On top of this, I have no real idea of how my boy is really doing at nursery, or what he does with his days. Some of my star ratings I have put as poor, but I don’t actually know because I’ve only been allowed inside the nursery twice, briefly, and never had a review of his care. I know that all nurseries are struggling and staff shortages is a national problem, but unfortunately, Manor House nursery just isn’t coping with these problems. Avoid!

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Review of
Manor House Nursery
from C R (Mother of Child) published on 19 March 2021

Submitted via Website • Report

Overall Experience

My little girl started her settling in sessions with Manor House Nursery in January. Being a 'lockdown baby' her transition took a little more time than anticipated. The staff were great with adapting to the needs that my little girl and also myself had, during what was a difficult time. My daughter

has well and truly settled in and is thoroughly enjoying her time at nursery. The staff take such great care of her and maintain open communication about her development.

Reply from Laura Malyon, Manager at Manor House Nursery

It has been wonderful to watch your little one grow in confidence and it is all credit to our dedicated team of practitioners. They will be delighted with this feedback, and rightly so, so of course this will be shared with them.
Thank you so much for your valued feedback.

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Review of
Manor House Nursery
from John G (Father of Child) published on 19 March 2021

Submitted via Website • Report

Overall Experience

Myself and my partner can not recommend Manor House Nursery highly enough. From day one, we have always felt more than happy to leave our daughter there. The management team and all the staff are very welcoming and friendly and they are always only too happy to help with any questions or queries we

have.
The environment and provisions they offer are of a high standard and are regularly changed. Manor House follow the curiosity approach which we love. My daughter has developed so much since starting at Manor House and she loves it there.

Reply from Laura Malyon, Manager at Manor House Nursery

It is always great to hear such lovely feedback and of course, we will be sharing this with our team. The team at Manor House are dedicated to providing outstanding care to our children and create inspiring enabling environments to help all children continue on their journey of play and learning.
Thank you for your comments they are truly appreciated.

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Review of
Manor House Nursery
from R T (Mother of Child) published on 11 March 2021

Submitted via Website • Report

Overall Experience

Our son (2) and daughter (4) attend Manor House Nursery and absolutely love it. The staff are friendly, caring and extremely committed to providing a fun and safe learning environment. The garden is fantastic and it's great to know the children spend lots of time outside as well. The staff encourage

the children to explore the world and empower them to investigate the things that interest them. For example, during lockdown, our daughter wrote a letter to her grandparents while at nursery and asked if she could post it. After calling us to check it was OK, she went with the managers to the local shop to buy stamps and post the letter. She was so excited to tell us all about it and it was lovely to see how the staff supported her. Both children are always really happy when we collect them and even ask to go to nursery on days they don't attend! If that isn't a good recommendation, then I don't know what is! We are very pleased with our choice of nursery and would highly recommend it.

Reply from Laura Malyon, Manager at Manor House Nursery

We are extremely proud of the facilities and learning opportunities that we provide for our little ones at Manor House, their innate passion to learn and find out more about their world around them inspires our teaching and environments.
Thank you so much for sharing your feedback with us - it means the world to us at Manor House.

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Review of
Manor House Nursery
from Kelvin W (Father of Child) published on 11 March 2021

Submitted via Website • Report

Overall Experience

My daughter currently attends Manor House and she loves it there. A wide range of activities are provided every day based on her interests. A great variety of food is cooked freshly every day on site. The staff are very knowledgeable and friendly. The management team are very approachable and deal with

everything extremely quickly and professionally, always being able to go the extra mile to help. Moving my daughter from another local nursery to Manor House was the best move we could have ever made for her.

Reply from Laura Malyon, Manager at Manor House Nursery

Thank you so much for your feedback regarding our nursery. It is always so great to hear such positive things about us and the services we provide for our community. We pride ourselves on the highest standards of care, learning and education opportunities and such feedback from our families means the world to us - especially in such challenging times.
Thank you again.

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Review of
Manor House Nursery
from G M (Father of Child) published on 8 March 2021

Submitted via Website • Report

Overall Experience

Some of the best and some of the worst characteristics of nursery combined in one. Carers are lovely and dedicated but no understanding of family needs whatsoever. So far we requested additional sessions nine times when unforeseen circumstances happened (including very serious situations like a death

in the family) but were never accommodated for even one, even though we offered to pay whatever needed. No flexibility whatsoever nor understanding, so claiming to be "family-oriented" couldn't be much further from the truth. Our daughter is very happy there, so sad they don't want to go out of their comfort zone even slightest to help out when needed.

Reply from Robert Bennett, Nursery Owner at Manor House Nursery

I would not normally respond to a review but I feel I should in this case. Manor House Nursery is a family orientated nursery, with fabulous practitioners and dedicated management. This is reflected in the fact it is extremely popular and most days there is very little availability. In short, I am proud of Manor House and I know from talking with parents they appreciate the hard work that goes into making their children’s experiences here wonderful and varied. We operate a very customer-focussed philosophy and will always do what we can to help, wherever possible. However sometimes we are unable to do this, particularly when extra days are requested at short notice as we strictly comply with maintaining ratios and overall occupancy. It is sad when this is communicated clearly to a parent but they decide try to damage a nursery’s reputation by leaving toxic reviews on a public website. This is the second time that this has been done by this parent and it is a shame it is allowed.

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Review of
Manor House Nursery
from E S (Mother of Child) published on 20 November 2019

Submitted via Postal Card • Report

Overall Experience

Our daughter has been attending the nursery for a year now and she loved every minute. The staff are dedicated to enhancing the children's learning using the curiosity approach. The learning, environment and activities are engaging and child-led. They encourage imagination and are committed to providing

a varied and creative atmosphere. We could not have asked for a better-suited nursery for our daughter.

Reply from Laura Malyon at Manor House Nursery

Thank you so much for this review of Manor House Nursery. Our dedicated practitioners are extremely proud of what they provide for our creative and curious little learners. It is wonderful to hear such positive feedback from our parents. Thank you again for your feedback.

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Review of
Manor House Nursery
from A M (Mother of Child) published on 15 October 2019

Submitted via Website • Report

Overall Experience

An amazing approach to childcare, very empowering for children, our little one is really happy to be there. Carers seem really committed to making every child happy.
The downside is the business side of the nursery as they seem stuck in time and not very responsive, very inflexible.

Reply from Laura Malyon at Manor House Nursery

Many thanks for your review regarding Manor House, it is great to receive such positive feedback regarding our nursery practitioners, opportunities for learning and the environment that we lovingly create for our curious little learners. However, I am very disappointed with the feedback given regarding the management team especially as this is the first time any of your concerns have been bought to our attention. We would have welcomed your feedback personally within the nursery as we strongly believe that constructive feedback, whatever that may look like, improves our services to parents. Please may we politely request that in the future any questions or queries you may have regarding the services at Manor House are discussed with a member of the management team at the nursery.

With many thanks again for your feedback.

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Review of
Manor House Nursery
from Louise M (Mother of Child) published on 17 June 2019

Submitted via Postal Card • Report

Overall Experience

My son has settled into Manor House extremely well. Thanks to every member of staff. They are friendly, supportive, kind and have made it very easy for us. The nursery is clean well maintained with constantly changing areas for the children to explore. They have approached our starting very gently,

taking on board and considering exactly what my son needs and what stage he is at. He loves his days at nursery and I couldn't be happier seeing him at Manor House.

Reply from Laura Malyon at Manor House Nursery

Many thanks for your lovely feedback, we will be sharing this with the team who will be as equally as delighted as I am that you have had an enjoyable experience at Manor House. We pride ourselves on providing the highest quality of care for our children and families and with all feedback we receive, we actively use this to continue improving our services. Thank you again for your lovely comments.

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Review of
Manor House Nursery
from R E (Mother of Child) published on 29 May 2019

Submitted via Postal Card • Report

Overall Experience

I am very happy with Manor House Nursery and the care they have for my daughter. She is very happy and loves it there, especially the garden. Maybe a few more different activities or some music and dancing would improve it.

Reply from Laura Malyon at Manor House Nursery

Many thanks for your feedback. We would like to assure you that the children are offered a wide variety of activities throughout the day, including music and movement. Music and movement, we believe should only be used as a means of purposeful learning if this is of a particular interest to the individual child. If you would like to find out more about the activities and learning opportunities on offer please do not hesitate to speak to a member of the team. Thank you again for your feedback and review of Manor House Nursery.

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Review of
Manor House Nursery
from M K (Mother of Child) published on 18 February 2019

Submitted via Postal Card • Report

Overall Experience

I couldn't be happier with the choice of Manor House Nursery. Staff are well trained and highly enthusiastic. They make sure both children and parents feel like they are home there. My daughter goes in happily every time.

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Review of
Manor House Nursery
from Kay F (Mother of Child) published on 17 July 2018

Submitted via Postal Card • Report

Overall Experience

My son has attended since March 2018. He settled in well thanks to the staff and now thoroughly enjoys his time there. It is wonderful to know he is outside every day but always with enough suncream, a hat and not in the hottest parts of the day. I've been particularly impressed with the nursery's efforts

regarding my sons dairy intolerance. He still has a varied healthy diet which is excellent. All the staff are friendly, knowledgeable and really know each child well. The day to day running is smooth and slick and must be very well organised.
Five stars all round!

Reply from Laura Malyon at Manor House Nursery

Thank you so much for your kind words in this review Kay. We are so happy that your experiences at Manor House have been positive and happy ones. We are incredibly proud of our nursery and staff team - we are so happy to hear that we are getting it right for our children and families.

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Review of
Manor House Nursery
from Ailsa W (Mother of Child) published on 13 June 2018

Submitted via Postal Card • Report

Overall Experience

We are blown away by the skills, expertise and confidence of all the staff at Manor House Nursery. They have managed my little boy's transition into their setting (from a childminder) expertly and have welcomed our family into the nursery community. We are so pleased that our son attends Manor House

Nursery and would not hesitate to recommend this setting to any other family. (And our son raves about the food and he's hard to please).

Reply from Laura Malyon at Manor House Nursery

Thank you so much for your lovely feedback. It has been a pleasure to welcome you all to Manor House. We pride ourselves on high standards of care across all aspects of our beautiful nursery. We look forward to sharing the continued journey with you. Thank you again.

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Review of
Manor House Nursery
from Victoria R (Mother of Child) published on 5 June 2018

Submitted via Postal Card • Report

Overall Experience

Our two boys love their nursery and that is probably the best endorsement! They learn new skills all the time and whenever we visit they are fully involved in all activities in both age sections.
The staff clearly are and have lovely relationships with all the children. The house and grounds have had

extensive refurbishment and this has been managed very well with minimal disruption.
Overall we're very happy with our choice to come to Manor House.

Reply from Laura Malyon at Manor House Nursery

Thank you so much Victoria for your lovely review of Manor House. We are extremely proud of our nursery and staff team alike.

We have seen a busy year for all which included refurbishments, staff training and amendments to all policies and procedures.

We cannot thank our parents enough for their continued support and dedication to Manor House.

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Review of
Seasons Private Day Nursery Ltd
from Kim S (Mother of Child) published on 20 February 2017

Submitted via Website • Report

Overall Experience

My daughter loves this nursery. She has been going for nearly a year and does two days a week. She has lots of friends there and keeps asking if she can go on her days off. The staff are lovely and keep us informed about what the kids have been doing and eating. The setting is really nice with lots

of outdoor space. I would highly recommend this nursery.

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Review of
Seasons Private Day Nursery Ltd
from Nicci (Mother of Child) published on 19 August 2015

Submitted via Website • Report

Overall Experience

Both of our children attend Seasons Nursery in Stroud and they love it there. Although in separate age groups, they are able to see each other throughout the day in the play areas and the staff will bring them through to each other to say hello which is lovely. The staff are great, very caring and attentive

and clearly know and understand our children and their needs. The food menu offers a lot of choice and is healthy. I am really pleased that they place an emphasis on being eco friendly. I would definitely recommend this nursery to other people

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