Smiles Nurseries | 2 Day Nurseries

Review of
Smiles Day Nursery
from Louise E (Mother of Child) published on 17 February 2025

Submitted via Website • Report

Overall Experience

My child has been coming to this nursery for 9 months now and I can't fault them. My child is very happy, walks to staff in the morning, never experienced any crying/refusing to go in and always smiles for the staff. My child's learning is coming on greatly and their fine motor skills are excellent

I know this is being encouraged and explored in the room, all the staff in any room talk to my child and smile when we are in reception and all seem to genuinely care about the children in their care. Lovely nursery and lovely staff in my experience.

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Review of
Smiles Preschool Hinckley Parks
from Laura D (Mother of Child) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Absolutely blown away by this nursery! My 3-year-old hated being separated and never settled well anywhere. After the first day at Smiles, she came running out with a big smile on her face, saying, "That was so fun!".
Now, whenever there is a half term she's counting down the days until she can go

back. The staff are happy and engaging. They do fun things like baking, dancing, performing arts classes, and they even take them out on field trips.
Would highly recommend this nursery, hands down the best we've been to!

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Review of
Smiles Preschool Hinckley Parks
from Sally K (Mother of Child) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Smiles has the most welcoming and patient staff; each one makes the effort to know your child personally and with the wrap-around care, they get to follow the successes of children through their school journey too. This nursery really does prepare children for school and made my daughter's transition

to school really smooth. My son now attends and he loves the array of activities and the kindness of the staff. Thank you!

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Review of
Smiles Preschool Hinckley Parks
from C G (Mother of Child) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My little boy loves it at Smiles Pre-school, they support his development and I never worry about whether or not he is properly looked after, the staff are very hands-on and attentive to the children in their care. The staff are very friendly and approachable, they put on lots of different activities

for the children to join in with and sometimes go out on little trips. They provide snacks for the children to enjoy and new things for them to try. Overall great experience, my son has come along a lot with his confidence and his speech since going here. Thank you!

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Review of
Smiles Preschool Hinckley Parks
from D M (Father of Child) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Couldn't be happier with Smiles! My eldest attended Smiles in 2021 and they were amazing, I looked around so many settings and was so happy to find Smiles. It really is a home-from-home environment with genuinely committed staff who were always so kind and caring and went the extra mile for both children

and parents, my child loved their time at Smiles and so did we, I have now sent my second child to Smiles and have yet again been so happy with the level of care. Both my children excelled here and developed lovely bonds with their key people and the rest of the staff, communication is brilliant too, I get updates from the app and am able to access their online journal with their photos and development. Management has also been brilliant with any questions I've had. Smiles is such a lovely place with the most incredible staff.

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Review of
Smiles Day Nursery
from Daniel M (Father of Child) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Couldn't be happier with smiles! My eldest attended Smiles in 2021 and they were amazing, I looked around so many settings and was so happy to find Smiles. It really is a home-from-home environment with genuinely committed staff who were always so kind and caring and go the extra mile for both children

and parents, my child loved their time at Smiles and so did we, I have now sent my second child to Smiles and have yet again been so happy with the level of care. Both my children excelled here and developed lovely bonds with their key people and the rest of the staff, communication is brilliant too, I get updates from the app and am able to access their online journal with their photos and development. Management have also been brilliant with any questions I've had. Smiles is such a lovely place with the most incredible staff and I can't thank everyone enough.

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Review of
Smiles Day Nursery
from Kirstine H (Mother of Child) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I reported my child's care to Ofsted after the person in charge of her care decided it was ok to intimidate and physically handle her to make her do as she was asked. This was enough to cause trauma to my child and was seen on CCTV by the manager who acknowledged this happened and then went on to say

that although my child was upset, perhaps my child was over sensitive because she was tired and it wasn't his intention to hurt her. However my child claimed and still does, that he scared her with his horrible voice he makes and he hurt her. The nursery manager did apologise and asked me to take her back in so he could explain (not apologise). I said no and she hasn't been back. To summarise our experience, my child was intimidated and physically handled by a member of staff, it was caught on CCTV, it caused trauma and upset and the general response was that my child was over sensitive, tired and didn't show any signs of marking on her skin hours later, so it couldn't have been bad.

Reply from Kelly Palfreyman, Owner at Smiles Day Nursery

We take allegations made against staff extremely seriously and have robust policies in place to protect the safeguarding of children in our care, we do not discriminate against the sex of our staff and follow our strict safe recruitment procedures to ensure they meet our high expectations. 3 Senior Managers viewed CCTV as part of a full investigation into your allegation back in June and no evidence was found that supported your allegation, this was available for you to view at the time. Both LADO and Ofsted looked into the allegation and the policies and procedures we have in place and agreed that the allegation was unfounded. We are truly sorry that your experience with Smiles has left you feeling negatively towards us, we certainly would have appreciated the opportunity to reassure you otherwise, we work very hard on recruiting the right staff and my staff work really hard to provide positive experiences during their time at Smiles.

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Review of
Smiles Preschool Hinckley Parks
from Grant F (Father of Child) published on 12 February 2024

Submitted via Website • Report

Overall Experience

All of the staff are really lovely, always smiling and welcoming. My daughter really enjoys it at Smiles. She has been going for over two years now. Seems to be lots to do inside. Recommended. Secure, entry via intercom, they make sure the gate is locked.

Reply from Katie, Administration at Smiles Preschool Hinckley Parks

Thank you for such a lovely review. It is brilliant to be able to hear parent and children's opinions about the setting. As a setting, we have wonderful outdoor resources so, come rain or shine, we have the ability to make use of outdoor learning to those that enjoy the outdoors.

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Review of
Smiles Day Nursery
from Jennifer P (Mother of Child) published on 24 November 2023

Submitted via Website • Report

Overall Experience

My son has been going to Smiles for the last year or so and absolutely loves it. The staff are great, the food menu varied and nutritious, and the facilities are good. He has learned so much there and generally seems very happy.

Reply from Simon Palfreyman, Owner at Smiles Day Nursery

Thank you for sharing your review of Smiles. Reviews enable us to see what parents feel is working well and sometimes what's not working and this is essential for any business to grow. It has been a pleasure to watch your little one grow and develop with us.

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Review of
Smiles Preschool Hinckley Parks
from S T (Mother of Child) published on 22 November 2023

Submitted via Website • Report

Overall Experience

My daughter loves going here! The staff all know her as an individual and truly do care about her. As soon as the doors open in the morning she just grabs her bags off me and runs straight in. The activities and themes they do each week are great and educational, encouraging the kids to learn new skills.

Definitely recommend Smiles Preschool!

Reply from Simon Palfreyman, Owner at Smiles Preschool Hinckley Parks

Hello and thank you for such a lovely and honest review. Our team prides itself on getting to know each child so that they are able to teach and nurture them in a way that suits them. A lot of our activities and themes are based on the children's interests, which gives us the ability to be able to extend their learning through play :-)

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Review of
Smiles Preschool Hinckley Parks
from C D (Mother of Child) published on 22 November 2023

Submitted via Website • Report

Overall Experience

My son absolutely loved Smiles Preschool when attending (he was there for just over a year before moving up to the school). He always came out smiling and would have enjoyed the activities carried out. He was also very fond of the staff members and was happy to approach any of them if his key worker

was not available. My only downfall about the preschool was the people who invoiced, so nothing to do with the specific setting. Numerous times invoices were incorrect and also, upon discussions in the playground, parents found that some were charged differently to others, even when still having government funded hours left over.

Reply from Simon Palfreyman, Owner at Smiles Preschool Hinckley Parks

Thank you for your lovely review of the setting. We were absolutely delighted to have cared for your child, staff were very fond of him too and we hope he is enjoying school just as much.

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Review of
Smiles Day Nursery
from C N (Mother of Child) published on 22 November 2023

Submitted via Website • Report

Overall Experience

We have been so happy with Smiles! The staff know our child so well and have a good connection with him despite the fact he only attends one day a week. He enjoys the imaginative and exciting activities they do. The contact home is good via the app but there is also a comprehensive handover so I know

what his day has looked like before we leave. He is encouraged to try new skills and has learnt a lot since starting at Smiles. The staff are friendly, energetic and approachable. We have suggested the nursery to our friends as we’re happy to recommend it.

Reply from Katie, Administration at Smiles Day Nursery

Hello! Thank you so much for taking the time to write us such a lovely review, It means the world to the staff to hear such kind words about the care that they are providing.

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Review of
Smiles Day Nursery
from Jenni P (Mother of Child) published on 10 November 2023

Submitted via Website • Report

Overall Experience

Our children absolutely love Smiles and we feel very comfortable with the care they receive there! There is a great balance between play and learning to help our girls develop. Despite not having their own outdoor space, the nursery ensures the kids get plenty of access to the outdoors, including daily

walks and day trips. The staff are kind, caring and welcoming and know each child as an individual! Couldn't be happier with a nursery!

Reply from Simon Palfreyman, Owner at Smiles Day Nursery

Thank you for taking the time to write such a wonderful review. We love the fact that we have such a lovely village to explore and plan adventures around. The children love going out and this is turn helps us to deliver learning in a fun and exciting way.

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Review of
Smiles Day Nursery
from J D (Mother of Child) published on 7 November 2023

Submitted via Website • Report

Overall Experience

My son settled into this nursery really well. The staff are lovely and quick to update the app with what he's had to eat and when he was changed.
They take photographs every week and upload them for us to see and do in-depth observations every two weeks. It's great!
There isn't any outside space,

but the children go on walks around the village or to the park every morning, which I think is even better anyway!
In the past two months alone, there have been a few different events, such as bake sales, fancy dress days, photo days, parent and carer stay and plays and more, I'm sure.
Sometimes, it can take quite a while for someone to collect your child from the office in the morning or bring your child to you (rather than being let into the room), but it wouldn't change my overall opinion. I'd recommend it to anyone!

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Review of
Smiles Day Nursery
from Molly G (Mother of Child) published on 19 April 2022

Submitted via Website • Report

Overall Experience

We have had nothing but positive experiences of Smiles. My son just loves going and asks to go even on the weekends!
They always cram so much into each day. He has learned so much from the nursery, and it’s really shaped who he is as a person. The staff are always so helpful, kind and considerate.

And he loves them with all his heart.
I’m often sad I can’t go to Smiles myself, but I suppose that’s just another reason being an adult is awful!

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Review of
Smiles Day Nursery
from Nicola G (Mother of Child) published on 19 April 2022

Submitted via Website • Report

Overall Experience

My son has been attending Smiles Day Nursery since he was 5-months-old. Everyone, there is so lovely and caring there. It’s such an active nursery going for walks, sports day or forest school. They have worked hard during the pandemic forming bubbles and keeping the nursery very clean.

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Review of
Smiles Day Nursery
from Tara M (Mother of Child) published on 18 April 2022

Submitted via Website • Report

Overall Experience

My son started when he was 10-months-old during the pandemic. I am confident that my child is safe, being looked after well, having fun and learning lots. He's come on leaps and bounds since starting here. Communication with parents is really good, and we've been to some crafty sessions on weekends,

which have been lovely. Staff are professional, polite and friendly. Overall, very happy.

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Review of
Smiles Day Nursery
from S N (Mother of Child) published on 18 April 2022

Submitted via Website • Report

Overall Experience

Our little one has been in the nursery for 3-months now in the baby room and absolutely loves it. The staff are so caring and friendly. She has really settled in well and now is keen to start playing as soon as she gets dropped off in the morning. Choosing a nursery is so hard when you can't imagine

handing over your precious little one to anyone other than family, but I am so glad that I chose smiles. She is so happy to be there and has developed so much in such a short space of time.

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Review of
Smiles Day Nursery
from Natalie J (Mother of Child) published on 18 April 2022

Submitted via Website • Report

Overall Experience

My little boy has been going to this nursery since he was 6-months-old; he's now nearly off to school!
The nursery is a lovely little place, the staff are so friendly and welcoming, and I know my little boy is 100% safe within the setting.
My mind is at rest while he is there, and I've never had

any issues with his care.

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Review of
Smiles Day Nursery
from Cally H (Mother of Child) published on 18 April 2022

Submitted via Website • Report

Overall Experience

I cannot recommend this nursery enough. My son was an extremely shy and anxious boy when I first put him into the nursery, but three years on at Smiles Day nursery, my boy is confident, happy and content. The staff are absolutely amazing with the children, and the kids always get a walk out every day,

which is one of my son's highlights of the day.
Thank you for everything, team Smiles!

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