Absolutely amazing people, very understanding and patient with our bilingual daughte
Aneta S (Mother of Child)
Both my children absolutely adore going there and have formed some incredible bonds
Charlotte P (Mother of Child)
A super nursery where I feel my child is very safe.
Sigrid L (Mother of Child)
Kids Play The Childcare Hub has a Review Score of 7.0 (7.016) out of 10, based on 5 reviews in the last 2 years. Over all time Kids Play The Childcare Hub has 59 reviews.
Review from Marta C (Mother of Child) published on 5 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Kids Play The Childcare Hub
Thank you so much for your wonderful feedback! We're thrilled to hear that your little one enjoys her time at the nursery and that she feels so comfortable and happy with our team. It's great to know she's excited to go in each morning and leaves with a smile at the end of the day.
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Review from G O (Father of Child) published on 1 October 2024
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Reply from Sonny Amjad, Marketing Executive at Kids Play The Childcare Hub
Thank you for taking the time to share your concerns. We're truly sorry to hear about your experience and that we weren't able to provide the tailored support your son needed. Your feedback about mealtime adjustments and overall support has been taken seriously, and we're working to ensure that all children receive the individual care they deserve. We're glad your son is thriving in his current setting and wish him all the best. Thank you for helping us learn and improve.
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Review from Karina S (Mother of Child) published on 30 September 2024
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Reply from Sonny, Marketing at Kids Play The Childcare Hub
We're sorry to hear about your frustration and disappointment. We understand how important clarity and fairness are when it comes to financial matters. While we aim for transparency in our policies, we deeply regret that this experience left you feeling let down. Your feedback is valuable, and we'll take it on board to ensure better communication in the future. We wish you all the best moving forward.
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Review from F C (Mother of Child) published on 22 July 2024
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Reply from Sonny, Marketing at Kids Play The Childcare Hub
Thank you so much for your glowing review! We're thrilled to hear that your daughters have had such a positive experience since joining us in January 2023. Our team takes great pride in getting to know each child as an individual, and it's wonderful to hear that their keyworkers have made such a strong impact. We're also delighted that our focus on nature and autonomy has resonated with your family. Your recommendation means the world to us, and we look forward to continuing to support your girls' growth and happiness!
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Review from Scott M (Father of Child) published on 16 June 2023
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Review from E K (Mother of Child) published on 10 January 2023
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Review from S A (Mother of Child) published on 7 December 2022
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Review from S D (Mother of Child) published on 7 December 2022
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Review from A H (Mother of Child) published on 7 December 2022
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Review from Antonette F (Mother of Child) published on 20 September 2021
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Review from Bev H (Mother of Child) published on 25 August 2021
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Review from Faye S (Mother of Child) published on 10 May 2021
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Review from Sarah K (Mother of Child) published on 25 April 2021
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Review from Fiona S (Mother of Child) published on 21 March 2021
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Review from V S (Mother of Child) published on 4 March 2021
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Review from Shannon (Mother of Child) published on 11 November 2020
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Review from Aneta S (Mother of Child) published on 11 November 2020
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Review from Charlotte P (Mother of Child) published on 10 November 2020
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Review from Sigrid L (Mother of Child) published on 20 October 2020
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Review from K R (Mother of Child) published on 12 March 2020
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The Review Score of 7.0 (7.016) out of 10 for Kids Play The Childcare Hub is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.683 for Kids Play The Childcare Hub is calculated as follows: ( (33 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (14 Very Poors x 1) ) ÷ 60 Ratings = 3.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.333 Points relating to the number of positive Reviews for Kids Play The Childcare Hub is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 number of registered child places is 36. 3 Positive Reviews ÷ 36 = 0.083
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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