Kids Play Bury St Edmunds Day Nursery has a Review Score of 9.9 (9.917) out of 10, based on 21 reviews in the last 2 years. Over all time Kids Play Bury St Edmunds Day Nursery has 45 reviews.
Review from Coral N (Mother of Child) published on 5 March 2025
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Reply from Gemma Craig, PLT Manager at Kids Play Bury St Edmunds Day Nursery
Thank you so much for your wonderful feedback! We're so glad to hear that our team has been able to provide the care and support your son needs. His health and well-being are our top priority, and it means a lot to us that you feel reassured and confident in the care he receives. We truly appreciate your trust in us and are always here to support you and your son.
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Review from Chesney W (Mother of Child) published on 13 February 2025
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Reply from Gemma Craig, Customer Experience Manager at Kids Play Bury St Edmunds Day Nursery
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that your children have had such a positive experience with us over the years. It's wonderful to know that the activities and new initiatives have made a difference, and we truly appreciate your recommendation!
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Review from S W (Mother of Child) published on 10 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Kids Play Bury St Edmunds Day Nursery
Thank you so much for your wonderful feedback! We're so happy to hear that your son has thrived during his time at Kids Play and that the transition into the pre-toddler room is going smoothly. It's great to know that you feel well-informed and supported by our team.
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Review from L B (Mother of Child) published on 7 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at Kids Play Bury St Edmunds Day Nursery
Thank you so much for your kind words! Were thrilled to hear that your little one is enjoying her time at nursery and that she's excited to start each day. Our team is dedicated to providing a supportive and caring environment, so were glad you've found them approachable and helpful.
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Review from R B (Mother of Child) published on 14 November 2024
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Reply from Jennifer OShea, Customer Experience Team Leader at Kids Play Bury St Edmunds Day Nursery
Thank you for sharing such a glowing review! It's wonderful to hear how each team member's dedication and warmth have made such a positive impact on your family.
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Review from Megan H (Mother of Child) published on 11 November 2024
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Reply from Jennifer OShea, Customer Experience Team Leader at Kids Play Bury St Edmunds Day Nursery
Thank you so much for your wonderful feedback! We're thrilled to hear that your daughter is thriving at Kids Play and enjoys her time with us. It's great to know that our staff's care and warm welcome have made such a positive impact.
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Review from Emily K (Mother of Child) published on 20 September 2024
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Reply from Sonny, Marketing at Kids Play Bury St Edmunds Day Nursery
Thank you for sharing your experience! Hearing that your daughter thrived during her two-and-a-half years with us is so rewarding. From the engaging curriculum to the healthy meals, we're delighted that our efforts made such a difference. Your kind words about our team and communication mean so much, especially knowing you made a long commute just to be with us. Wishing your daughter every success in reception she's off to do amazing things!
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Review from Rebecca H (Mother of Child) published on 17 September 2024
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Reply from Sonny, Marketing at Kids Play Bury St Edmunds Day Nursery
Thank you for such a glowing review! Moving your twins to us was clearly a fantastic decision, and we're thrilled to have been part of their journey. It's wonderful to hear how much progress they've made, particularly with your son's speech- what an incredible milestone! We pride ourselves on strong communication and creating rich learning opportunities, and it's lovely to know this has been your experience. Thank you for recommending us so highly!
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Review from D D (Mother of Child) published on 27 March 2024
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Review from Jemma R (Mother of Child) published on 20 March 2024
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We are delighted to hear that despite being the furthest from home, our nursery has been the best you've come across in the area. It means a lot to us that you trust us with the care of your children and that they feel well looked after and happy in our environment.
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Review from Terri D (Mother of Child) published on 19 March 2024
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We are delighted to hear that your little one loves coming to the nursery and enjoys the activities planned for them.
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Review from C R (Mother of Child) published on 25 January 2024
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We are delighted to have been a part of your daughter's journey from the baby room through preschool. It's great to hear that you find our staff fantastic, and we truly appreciate your recommendation.
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Review from J S (Mother of Child) published on 6 December 2023
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We are delighted to hear that your child has settled in well at Kids Play. It is wonderful to know that the staff's support has helped him overcome initial nerves, leading to the development of strong bonds and increased confidence.
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Review from F W (Mother of Child) published on 29 August 2023
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Reply from Sid, Senior Marketing Executive at Kids Play Bury St Edmunds Day Nursery
Thank you for your lovely review! We are glad to hear that your little one is having a good experience at the nursery.
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Review from Madeleine G (Mother of Child) published on 22 April 2023
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Review from Sophie O (Mother of Child) published on 22 April 2023
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Review from Andrew T (Father of Child) published on 11 April 2023
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Review from Heather C (Mother of Child) published on 8 April 2023
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Review from C L (Mother of Child) published on 6 April 2023
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Review from C E (Mother of Child) published on 6 April 2023
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The Review Score of 9.9 (9.917) out of 10 for Kids Play Bury St Edmunds Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Kids Play Bury St Edmunds Day Nursery is calculated as follows: ( (234 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 252 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kids Play Bury St Edmunds Day Nursery is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 number of registered child places is 16.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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