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Oakwood House Nursery and Forest School has a Review Score of 9.4 (9.387) out of 10, based on 10 reviews in the last 2 years. Over all time Oakwood House Nursery and Forest School has 33 reviews.
Review from Alexandra F (Mother of Child) published on 1 June 2017
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Reply from Anastasia Murphy, General Manager at Oakwood House Nursery and Forest School
Thank you for your lovely review. We've loved having your son with us since he was a baby. He's one of our best outdoor explorers!
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Review from Rebecca J (Mother of Child) published on 19 April 2017
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Reply from Anastasia, General Manager at Oakwood House Nursery and Forest School
Thank you for your lovely review, your sons are a pleasure to look after and we’re really glad to hear you’re enjoying using ParentZone!
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Review from Claire F (Mother of Child) published on 4 April 2017
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Reply from Anastasia, General Manager at Oakwood House Nursery and Forest School
Thank you so much for your kind words. We are so pleased you are happy with the care and education your son receives and welcome all feedback! I will pass it on to the whole team!
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Review from Lucy S (Mother of Child) published on 14 February 2017
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Review from Andy M (Father of Child) published on 15 November 2016
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Reply from Anastasia, General Manager at Oakwood House Nursery and Forest School
Thank you for such lovely words. Both of your children have been a delight to care for and we're so glad they enjoy their time playing and learning with us!
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Review from Tom J (Father of Child) published on 23 September 2016
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Reply from Anastasia, General Manager at Oakwood House Nursery and Forest School
Thank you for your lovely comments ... and sorry about all the mud!
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Review from Carolyne (Mother of Child) published on 30 June 2016
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Review from Sabrina M (Mother of Child) published on 6 June 2016
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Reply from Anastasia Murphy, General Manager at Oakwood House Nursery and Forest School
Thank you so much for your lovely review and for taking the time to make such wonderful comments.
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Review from Hannah W (Mother of Child) published on 3 June 2016
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Review from Teresa L (Mother of Child) published on 26 May 2016
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Review from Aman K (Father of Child) published on 24 May 2016
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Reply from Anastasia Murphy, General Manager at Oakwood House Nursery and Forest School
We strive to provide outstanding care for every child throughout the nursery and we are deeply sorry you feel we are not meeting your expectations. The manager has arranged another meeting with you to understand the specifics of this negative review so we can improve in those areas and maintain the high standards we have always prided ourselves on.
Once again, I apologise that you feel the care in pre-school is not to the same standard as the rest of the nursery and we endeavour to deal with all issues raised to us directly.
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Review from Kate C (Mother of Child) published on 23 May 2016
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Review from Anna O (Mother of Child) published on 4 January 2016
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The Review Score of 9.4 (9.387) out of 10 for Oakwood House Nursery and Forest School is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Oakwood House Nursery and Forest School is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.595 Points relating to the number of positive Reviews for Oakwood House Nursery and Forest School is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 number of registered child places is 16.8. 10 Positive Reviews ÷ 16.8 = 0.595
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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