Bright Horizons West Hampstead Station Day Nursery and Preschool

88 Compayne Gardens, West Hampstead, London NW6 3RU
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9.0 68 Reviews
  • Bright Horizons West Hampstead Station Day Nursery and Preschool, London
Bright Horizons West Hampstead Station Day Nursery and Preschool is a beautiful Victorian villa, renovated to a high standard, designed to bring the outdoors in. The big windows maximise the feeling of light and space within the building.

Unlike some London nurseries, the nursery has a large garden at the rear where children can play sports, ride bikes on a cycling track with traffic lights and enjoy sensory experiences.

The nursery facilities are well-maintained and clean, creating a safe and hygienic environment for the children. The rooms are bright and inviting, with a variety of age-appropriate toys, books and learning materials available. Children also benefit from dedicated areas for different activities, including quiet reading corners, creative play zones, and outdoor play spaces. The nursery follows a structured curriculum that is designed to promote holistic development in the children, with the staff engaging the children in various educational activities, such as storytelling, arts and crafts and group play.

With a dedicated team of specialist teachers in the studios who are supernumerary to all the wonderful nursery mentors, children are nurtured and looked after as unique and individual children, ensuring that they bring out the best in each and every one and help them to discover and maximise the potential of their talents while also developing confidence in all areas.

Parents are regularly updated on their child's progress, including daily reports and parent-teacher meetings. This open line of communication helps parents stay involved in their child's development and ensures that any concerns or questions are addressed promptly.

The nursery received a rating of 'Good' by Ofsted in August 2022.

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Care Provided by Bright Horizons West Hampstead Station Day Nursery and Preschool

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Nicole (Nursery Manager)
  • Number of Childcare Staff
  • 50
  • Total Places for Children
  • 164
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & Christmas

Bright Horizons West Hampstead Station Day Nursery and Preschool Reviews (68)

Total of 68, showing 1-20
9.0

Bright Horizons West Hampstead Station Day Nursery and Preschool has a Review Score of 9.0 (8.969) out of 10, based on 12 reviews in the last 2 years. Over all time Bright Horizons West Hampstead Station Day Nursery and Preschool has 68 reviews.

Overall Experience

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Date Published

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Review from Valentina C (Mother of Child) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team, my son seems to be loving it. I really appreciate that they do adapt to my son's schedule and routines and communication is clear and transparent. The place is clean, beautiful and adapted to each age. I like how the staff treat my son but also how they interact with each other. Thank you
for all so far!

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your lovely review! We're delighted your son is happy and that you value our adaptability, communication, and caring environment.


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Review from A L (Father of Child) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the nursery to be excellent. The staff are friendly and create a homely and welcoming atmosphere for both children and parents. They give children a wide range of activities and really care about the children. They are helpful to parents and our daughter very much enjoys attending there.

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your five-star review and for sharing your positive feedback with us!


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Review from Pierre-Marie E (Father of Child) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to have been able to participate in this session, it allowed us to see my child's environment, his toys, and his friends and the nursery staff. Also to see the meal. I think it's an experience to reproduce because it's very good to be able to be immersed in my child's daily life.

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your positive feedback! We're so glad you enjoyed the session and had the chance to experience your child's environment first-hand.


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Review from R M (Father of Child) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery overall. Really cares about kids and full of well-thought-out activities. Always trying to improve and innovate. Our kids come home happy. Management communication could be improved, especially with regard to anticipating future room changes.

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your positive review! We're so glad to hear your children are happy and enjoy the activities we provide. Thank you for sharing your thoughts!


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Review from Samantha T (Mother of Child) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Bright Horizons West Hampstead Station Day Nursery and Preschool since September 2023. We are so grateful to every member staff, for your constant smiles and support. Any compliments our daughter gets we always reply with, It's not us, it's her teachers! And that's the truth.
Keep doing what you are doing.

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your kind words! We're so glad to hear your daughter is thriving and we truly appreciate your support.


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Review from Simi T (Mother of Child) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I sent my daughter to this nursery for over two years. She absolutely loved it. She made many friends here.
There is ample space to play outside and a great mix of activities, messy play etc. I think all of that has helped in the holistic development of my daughter's physical and mental skills. I also
liked that I could see everything my daughter did in a day through an app, from nappy changes to nap time to the food she ate.
When she graduated, the staff went the extra mile of creating a very personalised album of her with many pictures from her baby time to her toddler years. It is precious!

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your heartfelt review! We're thrilled to hear that your daughter loved her time with us and made great friends. It's wonderful to know our activities and communication through the app supported her development.


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Review from G G (Father of Child) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery. They had a key role in helping our little one develop wonderfully and prepare her for reception. We highly recommend and are truly appreciative of all their care. She misses it already.

Reply from Amanda Barlow, The Parent Team at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your kind review! We're so glad to hear that our nursery played a key role in your child's development and preparation for reception. Thank you for your recommendation.


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Review from Sinead M (Mother of Child) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family had such a positive experience at Bright Horizons West Hampstead Station. We felt that our son was loved and his every need was met with care and expertise. The team excel at communication; the app is used every day which is a big reassurance. The setting is spotlessly clean and stimulating
for all ages. Above all else, the staff are incredible. We really felt that they knew our son and he thrived under their care. It is on the higher end in terms of fees but you really feel like you get what you pay for.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons West Hampstead Station Day Nursery and Preschool

Thank you for your positive feedback! We're thrilled your son felt loved and well-cared for at Bright Horizons West Hampstead Station. We're glad our communication, clean setting, and dedicated staff made a strong impression.


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Review from Miruna S (Mother of Child) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everyone I have met here, they are kind, and professional and my baby is having a great time! He even misses his nursery on his days off. I am also contempt with the portal where we can see bits of how our baby's day went.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons West Hampstead Station Day Nursery and Preschool

Hello, we're delighted you're happy with our kind and professional team. Thank you for your five-star review!


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Review from R T (Mother of Child) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely horrific experience with this nursery. My 9 month baby came home with a cut and bruise. The staff member who was in the room couldn't explain how it had happened nor documented it in an incident report.
All the babies were miserable when I went to collect one day, I only saw one staff member
and 6 babies crying on the floor. One of them was even eating food that had fallen on the floor and another was screaming crying, banging on the door as if wanting to get out. I felt traumatised by the whole experience and wouldn't recommend it.

Reply from Amanda Barlow, Marketing and Campaigns Executive at Bright Horizons West Hampstead Station Day Nursery and Preschool

Hi, thank you for taking the time to share feedback of your experience. We really value feedback and we regret that we didn’t meet your expectations this time around. The Nursery Manager has taken the necessary steps to address your case, but if we can help you further please contact our complaints department on ukcomplaints@brighthorizons.com to share further details of your experience?


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Review from R C (Mother of Child) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little boy is very happy here. Staff are approachable and seem to be baby-led in how they approach things like sleep. The baby room is lovely and they do lots of sensory play. The opening hours make it possible for us to go to work without always worrying about being late.

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Review from R M (Mother of Child) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 1 year old daughter settled into this nursery very quickly. Staff are all very supportive including teaching and non teaching staff and open to listen to my concerns especially when my daughter first started. They have a relaxed approach and always friendly and attentive to children as well as parents.
The layout of the nursery is very good with its own playground and spacious rooms and even designated space for pushchairs/scooters etc. I am very happy to have come across this nursery!

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Review from Amy L (Mother of Child) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Horizons, West Hampstead Station is a wonderful caring environment for children of all ages. My first child was there from age 1-4 years old and he got so much from his time there. My second child joined a few months ago and is thriving. The curriculum is well thought out and well executed to
make sure every child is stimulated and makes great progress. The staff in the rooms are just gorgeous, wonderful, caring people who are passionate about their work and form real bonds with the children. The variety and quality of food on offer is excellent and a real plus. Also of huge benefit is the flexibility of being able to do half days, part-time, early starts and add additional sessions when required. If I had to make a criticism there have been some gaps in communication in the past, however, this is no longer an issue and management staff are extremely responsive and diligent at keeping parents up to date now. The introduction of an app with frequent updates on how the day is going is great.

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Review from L G (Mother of Child) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to this nursery since she was 11 months old and absolutely loves it. She's a different baby and toddler after almost six months of full-time nursery: more loving and caring towards parents and carers (no more 'stranger danger'), more engaged with activities, such as messy
play and story time and more stimulated than any full-time nanny could ever achieve. She sleeps better at night after a full day of play and learning and my transition back to work has been easier than anticipated. Management is relatively new and excellent and the real stars are the nursery staff, room leaders and the new, third in command. Everyone works hard to ensure that my daughter's needs are met and that she's happy. Turnover isn't high, faces and interactions are constant and on a first-name basis and the updates on our parents/family app are more frequent than initially. I highly recommend this nursery to other parents.

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Review from G R (Mother of Child) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves, loves her nursery. She even wants to go in on the weekends. Yesterday they had their festive concert and it was wonderful and refreshing. I'm so glad my baby is flourishing. Thank you so much.

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Review from Anna M (Mother of Child) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team taking good care of my little one. Very pleased with all the activities and the support for his development.
I think the only part to improve is the food menu for kids with allergies to have a better variety and balance of nutrients.

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Review from Shamima A (Mother of Child) published on 28 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with our child's experience at this nursery and his development starting from the baby room. The staff have been very warm and have ensured to settle my son as smoothly as possible during each transition; they really do go above and beyond with the care. My son talks about the
nursery staff and children at home a lot. There is a variety of activities throughout the day and easily updated on the app which is accessible on your phone.
Overall, this is a welcoming and respectable nursery with good parent partnership and exceptional care for the children.

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Review from Emma M (Mother of Child) published on 28 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

Really happy with all the staff who take care of my daughter in 2-3s. The staff go above and beyond for all the children within the room and provide excellent support and development opportunity for the children.

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Review from Daniela M (Mother of Child) published on 12 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

My child really enjoys going to nursery; she loves the staff and her many lovely friends!
I can see how she has improved in a very happy and healthy way.
Thank you all for supporting her in every step and phase she goes through

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Review from Sanam G (Mother of Child) published on 12 December 2022
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Overall Experience  Overall Experience 5.0 out of 5

My little one has been going to the nursery since she was a year old, and the nursery has been absolutely amazing! She started during Covid, and they managed the transition super well. Even now, they are super attentive, and the staff always make the time to answer any questions we may have. They also
always give very insightful updates at the end of the day.

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Current Review Score: 9.0 (8.969)

Overview of Review Score

The Review Score of 9.0 (8.969) out of 10 for Bright Horizons West Hampstead Station Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Bright Horizons West Hampstead Station Day Nursery and Preschool is calculated as follows: ( (118 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 142 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.335 Points relating to the number of positive Reviews for Bright Horizons West Hampstead Station Day Nursery and Preschool is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 164 number of registered child places is 32.8. 11 Positive Reviews ÷ 32.8 = 0.335

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Nicole

Nicole

Job Title: Nursery Manager

I have been with the company for 13 years. I started as a nursery apprentice and worked my way up the ladder. I am very passionate about early years and giving children the best start in life.


I am very proactive and you will see me in the rooms working closely with all the children. I enjoy spending time with the parents getting to know your family individually.


The reason I do this job is to ensure every child feels safe and cared for in my setting and every child gets that special attention they deserve each and every day.


Megan

Megan

Job Title: Deputy Manager

Megan’s early years career spans over 6 years. With a level 3 qualification, she started her early years career as an apprentice, until her current position as Deputy Manager.


She actively collaborates with her team to generate enriching learning experiences for her Bright Horizons children that they need to reach their full potential.


Frequently Asked Questions about Bright Horizons West Hampstead Station Day Nursery and Preschool

What is the Age Range of Children that Bright Horizons West Hampstead Station Day Nursery and Preschool accepts?

Bright Horizons West Hampstead Station Day Nursery and Preschool accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Bright Horizons West Hampstead Station Day Nursery and Preschool Open?

Bright Horizons West Hampstead Station Day Nursery and Preschool is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Bright Horizons West Hampstead Station Day Nursery and Preschool have capacity for?

Bright Horizons West Hampstead Station Day Nursery and Preschool has capacity for a total of 164 Children.

How far is Bright Horizons West Hampstead Station Day Nursery and Preschool to the centre of London?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons West Hampstead Station Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons West Hampstead Station Day Nursery and Preschool has a Platinum Service – more info.