Penge East Day Nursery

202 Venner Road, Sydenham, London SE26 5HT
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9.1 49 Reviews
  • Penge East Day Nursery, London
Penge East Day Nursery formerly known as Crystal Day Nursery is located in Sydenham, London.

The nursery is based in a detached Victorian house, offering a home from home feel to its families. Formally known as Crystal Day Nursery, its wonderful, dedicated staff team have many years’ experience in Early Years sector.

Experienced and qualified staff work together to provide exciting and stimulating experiences that nurture and develop each and every child. They strive for, and pride themselves on having a strong partnership with parents, so they feel involved in their child’s learning and development. The nursery also offers parent evenings, where you have a 1:1 catch up with your child’s key worker.

Healthy, warm and nutritious meals are prepared daily by the nursery cook and support the healthy growth and development of each child. Specific dietary requirements can also be catered for.

Care Provided by Penge East Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Fana Christopher (Nursery Manager)
  • Number of Childcare Staff
  • 12
  • Total Places for Children
  • 43
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays, Christmas & 1 week in August
Total of 49, showing 1-20
9.1

Penge East Day Nursery has a Review Score of 9.1 (9.141) out of 10, based on 7 reviews in the last 2 years. Over all time Penge East Day Nursery has 49 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Penge East Day Nursery. The staff are warm and caring and it's clear how much our son loves attending every day. He has progressed extremely well over the last 7 months and his key worker has worked especially hard to bring out his confidence and personality. We are provided with
regular pictures and written summaries of our son's development milestones which has kept us reassured and up to date with his development across all areas. Thank you.

Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery

Thank you for your review of Penge East Day Nursery. We love having your son attend and are so glad to hear your key worker has supported him so well during his time with us. Our team is dedicated to each child and to providing them with a health, safe, fun and high-quality education environment.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter just started at Penge East Day Nursery in January and so far we've had a really positive experience. We were given plenty of settling sessions and communication has been great. Despite being upset at first, she quickly settles with cuddles and enjoys her days at nursery. The staff are so
caring and kind and have been great at providing us with updates during the day via the app. There are some really lovely little touches such as making a little booklet with photos of our family in and making my daughter a birthday card when she recently turned 1. They were very accommodating with making sure there were enough staff around to support her during her nap times. They also allocated her key worker according to who she developed a bond with which was lovely. The weather has been cold but hopefully, she will have some time outdoors soon.
We would really recommend the nursery. Thank you to everyone for looking after our daughter so well and helping her to settle in.

Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery

Thank you for your review of Penge East Day Nursery. Thank you for such lovely feedback. We are so happy to have been there for your daughter as she settles in and transitions to a new environment! We have a wonderful team who are invested in the well-being and development of each child in their care. We also prioritise parent partnership and do all we can to ensure you are well-informed and a part of her day-to-day learning activities.


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Overall Experience  Overall Experience 5.0 out of 5

Our son is really happy to go to nursery and keeps talking about the staff and his friends. They have been really helpful and flexible with settling in etc and they have a nice outdoor space/garden that the kids enjoy.
Highly recommend this nursery.

Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery

Thank you for your review of Penge East Day Nursery. We are really glad to hear that you have felt supported during the transition and settling in. We are dedicated to supporting each child in their transitions and their educational journeys. Thank you for the recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at the nursery since she was 10 months old and loves it. The staff are wonderful, very kind and friendly, and give the children a lot of love and attention. They plan lovely activities and, where possible, trips and are great at sharing what the children have been up to via the
app. The small nature of the nursery means the children know all of the staff well, including the managers and the flexible staff. We're really happy with our daughter's experience and with all the staff.

Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery

Thank you for your review of Penge East Day Nursery. We are so pleased to hear that your child loves her time with us and that you are happy with the level of care and input from the staff. We are dedicated to each child's care and education, and to parent partnership to ensure you are involved with their days at nursery.


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Overall Experience  Overall Experience 4.0 out of 5

There is a great energy and loving atmosphere at Penge East Nursery, which is entirely down to the hard work and dedication of the staff. My daughter loves her carers and has bonded well with them over the years. In particular, my child's key workers, who always put in so much care, attention and effort.
They are also really good about updating the app, so you know what your child is up to and what's coming up at the nursery, which I really appreciate. However, the corporation that bought out the nursery a while ago seems to have put in way less effort when it comes to maintaining the facilities and supplying resources, which is a shame because I feel like the staff are constantly put under unnecessary pressure to manage with less.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. In our warm, welcoming nursery environment, our team work hard to build strong relationships with the children in their care, nurturing and supporting their individual needs to help them thrive. Maintaining informative, reliable communication with our families is so important in building a strong partnership between nursery and home.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. They know the children so well and pay close attention to their interests and build activities around these. I now have a second child at the nursery and an area that has massively improved over the 4 years is the communication with parents. We get really regular updates, photos
and messages which is lovely. Both of my children love it there and it's all down to the wonderful staff and the safe and fun environment they create.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. It's great to hear that both of your little ones are loving their time here! Maintaining informative and reliable communication with our families is so important. It allows us to build a great partnership between nursery and home and gives families a fantastic insight into their little one's nursery journey.


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Overall Experience  Overall Experience 5.0 out of 5

My baby recently started at the nursery, and they have been very gentle and kind helping him to settle in. The staff are very friendly and warm and put in lots of effort. And the food is very good too.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Thank you for taking the time to leave a review. Making the settling-in process as smooth as possible for our families is our goal, so it's great to hear that our team have been so brilliant with your little one!


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Overall Experience  Overall Experience 5.0 out of 5

Three Little Birds is an excellent nursery. The staff are attentive, friendly and engaging with our son.
There are plenty of activities for the kids to do, both indoors and outdoors. Meals are well-planned and we are able to see the menu in advance, which really helps.
We can’t wait to send our second
child there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly team provide a great variety of fun, engaging activities for children to enjoy alongside our fantastic education programmes, which inspire, empower and encourage children to develop important skills.


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Overall Experience  Overall Experience 5.0 out of 5

Our daughter loves going to nursery, it is such a caring and friendly environment and the staff are all so kind and experienced. Kids get to mingle with different age groups and spend a lot of time outdoors. They offer a wide range of activities including days out, yoga, music and art classes. The staff
really make an effort to get to know each child and update parents at the end of each day. We would highly recommend this nursery.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. It's great to hear that your little one loves attending Penge East Day Nursery! Our team really go above and beyond to create a supportive, nurturing environment where every child can thrive.


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Overall Experience  Overall Experience 5.0 out of 5

My sons absolutely loved this nursery! We have recently moved a couple of hours away and so had to send them to a different nursery, but we think about Penge East Day Nursery all the time - I wish we could have kept them there, my eldest talks about it all of the time! The standard of care was incredible,
and they were both so happy there. I have very happy memories of picking my 4 year old up and seeing him beaming with joy while running around the garden with his friends. We really miss everyone at Penge East Day Nursery!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. It's lovely to hear that both of your little ones had such a great time at Penge East Day Nursery! Our team provides a fantastic range of stimulating activities for children to enjoy in a supportive, nurturing environment.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at this nursery since September 2020 and I cannot fault it. The staff are very friendly and helpful; they have always provided extra information on her day when I have asked for it. She has made lots of friends and always comes home with stories of her day. The nursery is inclusive
and put on lots of different events and tasks during the day to include different cultures and interests. The outdoor space is excellent and the activities laid on each day have allowed my daughter to learn a huge amount. The staff have ensured that she will be ready for school in September. My daughter will be sorry to leave and I highly recommend the nursery and the staff!

Reply from Alanah Hewett, Marketing Assistant at Penge East Day Nursery

Hi, thank you for taking the time to leave a review. Thank you for your kind words and we are so pleased that your little one is enjoying their time at nursery, and that we have provided such a positive experience for you and your family! Our team are incredibly passionate about helping children to learn and grow, and build warm, supportive relationships. We understand how important receiving detailed feedback on your child’s development is, so we maintain a strong communication with families. Alongside a variety of engaging, stimulating activities, our education programmes aim to nurture, inspire, and empower children for the future.


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Overall Experience  Overall Experience 5.0 out of 5

We love the family feel of the nursery. Staff are super friendly and really adaptable to provide the best care that helps children grow and be happy. We now have our two children attending Penge East Day nursery and we have peace of mind that they will be well looked after and have fun whilst we are
busy with work. We can't thank enough the staff for their excellent job!

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear how happy you and your little ones are with us. It is extremely important to us that we provide a homely and welcoming environment for our children and their families. We love that you are able to go about your day knowing that the children are safe and happy!


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Overall Experience  Overall Experience 4.0 out of 5

Really happy with this nursery. Its a really lovely close-knit bunch that works so hard in looking after my boy so well. He is so happy here and has really gelled with the staff. So much so that I'm about to send my daughter very soon. They go the extra mile with parties and are super inclusive of all
faiths/cultural celebrations. Thanks to the nursery manager and her dream team!

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for such a lovely review of our Penge East Day Nursery. The Manager and her team really do go the extra mile to create a warm, welcoming and happy environment for all children to play and learn. We are delighted to hear how happy you and your family are at our nursery. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

This nursery is one of the most caring nurseries going from the management team all the way down to the staff, when my child started settling they made him feel so welcome, his development has come a long way and I have to thank the staff for that, from the stimulating activities to making sure he's
looked after on a daily basis. I'd recommend this nursery to any parent as they really go the extra mile for the kids here.

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your wonderful review and recommendation of our Penge East Day Nursery. The Manager and her team go above and beyond to provide a welcoming, fun and stimulating learning environment for all children. We are delighted to hear that this is your experience with us. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Penge East Day Nursery is a wonderful nursery. All staff are welcoming and helpful.
The manager is great, really attentive and caters to your needs.
As a first-time mum, I was very apprehensive to leave my child but the settling-in period was so well thought out and detailed.
My child loves it
there and is always talking about how great his day was and all the wonderful activities he’s enjoyed.

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your lovely review of our Penge East Day Nursery. We know how important the settling in period for you and your little one is and are delighted to hear this went well for you all. The manager and her team go above and beyond to create a warm, welcoming environment for all children and their families. Thank you for your review!


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Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been attending this nursery for over a year and I can honestly say that as first time parents we are absolutely thrilled with the services that they provide. Our daughter has come on leaps and bounds and is thriving. Her confidence has skyrocketed and the communication from the staff
is excellent. We would like to thank everyone for the care and love they show our daughter. And a special thanks to the manager who goes above and beyond. We definitely recommend this nursery!

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear how happy you and your little one are and how well she is developing. Parent partnership is extremely important to us, we love to share lots of information with you and help you to feel part of child's day! Sophie and the team go above and beyond to provide a calm, happy and fun environment for the children and their families. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

As first-time parents, we were anxious and sad to be apart from our daughter, but nursery was always a part of our plan. We got off to a very tearful start (on both sides), and I was a little concerned that she was never going to settle, but four weeks later, we had a very happy 1-year-old. She goes
in with a smile and comes home with a bigger one. When our daughter was in her “tearful” stage, the staff soon worked out what made our daughter happy – outside play, water play and music, and soon enough, the tears stopped, and our daughter started to relax and enjoy her time there. The staff are all loving, caring and friendly. The app that tells us what our daughter has eaten/nap times/nappy changes etc is very reassuring, and the occasional pictures are great to see. In the six weeks that our daughter has been at the nursery, she has already progressed so much, and we can’t wait to see what the next year brings. Thanks to everyone at the nursery (especially the baby room).

Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear that you and your little one are happy and settled at the nursery. We know how daunting and upsetting those first few weeks of nursery life can be, so it is extremely important to us that we work in partnership with you to understand your family's needs. We love to hear how Sophie and the team quickly identified your little one's interests, enabling her to relax and enjoy her time at nursery. We believe in sharing your child's day with you, allowing you to feel part of the journey, and are delighted to hear that your little one is progressing well! Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, extra caring. I feel really relaxed leaving my child every morning. It really makes the difference to see your kid happy to start the day at nursery. It's such an important decision to get the right nursery and we are really confident with our choice.
I recommend.
Thank you for looking
after our kids so well.

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Overall Experience  Overall Experience 5.0 out of 5

Our son has attended Penge East Day Nursery since October 2021. He has been so happy from day one, always excited to arrive at the door and can’t get inside quickly enough.


The staff in the baby room are so caring and experienced in supporting the babies, that we have always felt comfortable leaving

our son in their care. He sleeps well, eats well, and is developing great relationships with his peers and the adults who look after him. His physical and cognitive development are both clearly leaping forward since he joined the nursery.

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Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with this nursery and the absolutely lovely staff do very well in an extremely demanding job, I like the focus on learning and there is a commitment to do a wide variety of different activities. However, it does have a few challenges. The staff turnover has recently been very
high and the overall communication is something that needs to be improved (there is a parent app but it is very rare that it is filled out or we get photos, it is mainly used as a billing tool and getting feedback on the children's days is difficult whilst in a long queue at pickup).


The manager is great and supportive. I'd love to see some real investment from Three Little Birds in terms of staff pay and retention and a sustained effort in improving two-way communications with parents covering the daily basics as well as more info on their development and any issues. Before Covid, the children went on regular excursions, I'd love to see these resumed if possible.


Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery

Thank you for your review. We highly value the feedback we receive from our families and will use your comments to review our current practice and the service we provide.


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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Penge East Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for Penge East Day Nursery is calculated as follows: ( (58 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.514 Points relating to the number of positive Reviews for Penge East Day Nursery is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 number of registered child places is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Fana

Fana

Job Title: Nursery Manager

I have been working within the childcare industry for 17 years since I was just 18 years old. I joined Penge East Day Nursery in March 2021 after returning from my previous job in Abu Dhabi, where I worked for 4 years as a Nursery Teacher. I am currently studying a Level 5 Foundation Degree in Leadership in Childcare. We at Penge East have such a lovely team and I adore watching the babies develop into kind, confident and happy children before their big transition to primary school.


Frequently Asked Questions about Penge East Day Nursery

What is the Age Range of Children that Penge East Day Nursery accepts?

Penge East Day Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Penge East Day Nursery Open?

Penge East Day Nursery is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Penge East Day Nursery have capacity for?

Penge East Day Nursery has capacity for a total of 43 Children.

How far is Penge East Day Nursery to the centre of London?

7.1 mile(s) as the crow flies, distance by road may be significantly further.