Penge East Day Nursery has a Review Score of 9.1 (9.141) out of 10, based on 7 reviews in the last 2 years. Over all time Penge East Day Nursery has 49 reviews.
Review from K H (Mother of Child) published on 10 March 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery
Thank you for your review of Penge East Day Nursery. We love having your son attend and are so glad to hear your key worker has supported him so well during his time with us. Our team is dedicated to each child and to providing them with a health, safe, fun and high-quality education environment.
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Review from Emma A (Mother of Child) published on 28 February 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery
Thank you for your review of Penge East Day Nursery. Thank you for such lovely feedback. We are so happy to have been there for your daughter as she settles in and transitions to a new environment! We have a wonderful team who are invested in the well-being and development of each child in their care. We also prioritise parent partnership and do all we can to ensure you are well-informed and a part of her day-to-day learning activities.
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Review from A K (Mother of Child) published on 28 February 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery
Thank you for your review of Penge East Day Nursery. We are really glad to hear that you have felt supported during the transition and settling in. We are dedicated to supporting each child in their transitions and their educational journeys. Thank you for the recommendation.
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Review from Amy B (Mother of Child) published on 28 February 2025
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Reply from Robyn Hattingh, Marketing Team Lead at Penge East Day Nursery
Thank you for your review of Penge East Day Nursery. We are so pleased to hear that your child loves her time with us and that you are happy with the level of care and input from the staff. We are dedicated to each child's care and education, and to parent partnership to ensure you are involved with their days at nursery.
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Review from I D (Mother of Child) published on 12 August 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. In our warm, welcoming nursery environment, our team work hard to build strong relationships with the children in their care, nurturing and supporting their individual needs to help them thrive. Maintaining informative, reliable communication with our families is so important in building a strong partnership between nursery and home.
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Review from Marie-Anne A (Mother of Child) published on 1 August 2024
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. It's great to hear that both of your little ones are loving their time here! Maintaining informative and reliable communication with our families is so important. It allows us to build a great partnership between nursery and home and gives families a fantastic insight into their little one's nursery journey.
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Review from R F (Mother of Child) published on 20 July 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Thank you for taking the time to leave a review. Making the settling-in process as smooth as possible for our families is our goal, so it's great to hear that our team have been so brilliant with your little one!
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Review from N P (Father of Child) published on 7 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. Our friendly team provide a great variety of fun, engaging activities for children to enjoy alongside our fantastic education programmes, which inspire, empower and encourage children to develop important skills.
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Review from G B (Mother of Child) published on 5 April 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. It's great to hear that your little one loves attending Penge East Day Nursery! Our team really go above and beyond to create a supportive, nurturing environment where every child can thrive.
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Review from Kate P (Mother of Child) published on 29 March 2023
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Reply from Charlotte Whyatt, Marketing and Communications Executive at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. It's lovely to hear that both of your little ones had such a great time at Penge East Day Nursery! Our team provides a fantastic range of stimulating activities for children to enjoy in a supportive, nurturing environment.
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Review from Catherine B (Mother of Child) published on 23 March 2023
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Reply from Alanah Hewett, Marketing Assistant at Penge East Day Nursery
Hi, thank you for taking the time to leave a review. Thank you for your kind words and we are so pleased that your little one is enjoying their time at nursery, and that we have provided such a positive experience for you and your family! Our team are incredibly passionate about helping children to learn and grow, and build warm, supportive relationships. We understand how important receiving detailed feedback on your child’s development is, so we maintain a strong communication with families. Alongside a variety of engaging, stimulating activities, our education programmes aim to nurture, inspire, and empower children for the future.
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Review from M K (Mother of Child) published on 15 November 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear how happy you and your little ones are with us. It is extremely important to us that we provide a homely and welcoming environment for our children and their families. We love that you are able to go about your day knowing that the children are safe and happy!
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Review from S P (Mother of Child) published on 21 September 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for such a lovely review of our Penge East Day Nursery. The Manager and her team really do go the extra mile to create a warm, welcoming and happy environment for all children to play and learn. We are delighted to hear how happy you and your family are at our nursery. Thank you!
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Review from Javan M (Father of Child) published on 21 September 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your wonderful review and recommendation of our Penge East Day Nursery. The Manager and her team go above and beyond to provide a welcoming, fun and stimulating learning environment for all children. We are delighted to hear that this is your experience with us. Thank you!
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Review from F P (Mother of Child) published on 2 September 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your lovely review of our Penge East Day Nursery. We know how important the settling in period for you and your little one is and are delighted to hear this went well for you all. The manager and her team go above and beyond to create a warm, welcoming environment for all children and their families. Thank you for your review!
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Review from S R (Mother of Child) published on 30 August 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear how happy you and your little one are and how well she is developing. Parent partnership is extremely important to us, we love to share lots of information with you and help you to feel part of child's day! Sophie and the team go above and beyond to provide a calm, happy and fun environment for the children and their families. Thank you!
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Review from Hollie W (Mother of Child) published on 18 August 2022
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Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your lovely review of our Penge East Day Nursery. We are delighted to hear that you and your little one are happy and settled at the nursery. We know how daunting and upsetting those first few weeks of nursery life can be, so it is extremely important to us that we work in partnership with you to understand your family's needs. We love to hear how Sophie and the team quickly identified your little one's interests, enabling her to relax and enjoy her time at nursery. We believe in sharing your child's day with you, allowing you to feel part of the journey, and are delighted to hear that your little one is progressing well! Thank you!
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Review from Laure M (Mother of Child) published on 3 July 2022
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Review from Rachel P (Mother of Child) published on 21 March 2022
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The staff in the baby room are so caring and experienced in supporting the babies, that we have always felt comfortable leaving
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Review from K K (Mother of Child) published on 21 March 2022
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The manager is great and supportive. I'd love to see some real investment from Three Little Birds in terms of staff pay and retention and a sustained effort in improving two-way communications with parents covering the daily basics as well as more info on their development and any issues. Before Covid, the children went on regular excursions, I'd love to see these resumed if possible.
Reply from Laura Millward, Parent Liaison Officer at Penge East Day Nursery
Thank you for your review. We highly value the feedback we receive from our families and will use your comments to review our current practice and the service we provide.
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The Review Score of 9.1 (9.141) out of 10 for Penge East Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for Penge East Day Nursery is calculated as follows: ( (58 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.514 Points relating to the number of positive Reviews for Penge East Day Nursery is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 number of registered child places is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Nursery Manager
I have been working within the childcare industry for 17 years since I was just 18 years old. I joined Penge East Day Nursery in March 2021 after returning from my previous job in Abu Dhabi, where I worked for 4 years as a Nursery Teacher. I am currently studying a Level 5 Foundation Degree in Leadership in Childcare. We at Penge East have such a lovely team and I adore watching the babies develop into kind, confident and happy children before their big transition to primary school.
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