Step by Step Day Nursery

Benden House Community Hall, Monument Gardens, Hither Green, London SE13 6PY
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8.8 24 Reviews
  • Step by Step Day Nursery, London
Step by Step is an outstanding children's day nursery based in HIther Green. Providing high-quality childcare to families since 1994, they pride themselves in offering an exceptionally nurturing home from home and loving environment for every child. Staff support children in every area of development and encourage every individual child to achieve their very best.

‘Staff are extremely caring and nurturing towards the children. They treat them with the utmost respect at all times.’ Ofsted inspection August 2017.

Care Provided by Step by Step Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Joyce Hendle and Nicola Richardson
  • Person in charge
  • Theresa Cooper (Manager)
  • Number of Childcare Staff
  • 27
  • Total Places for Children
  • 54
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Step by Step Day Nursery

  • £350.00 per week or £70.00 daily rate


  • Parking
  • You can park to drop and collect your children from the nursery. They have no facilities for you to park your car all day at the nursery.


Step by Step Day Nursery Reviews (24)

Total of 24, showing 21-24
8.8

Step by Step Day Nursery has a Review Score of 8.8 (8.842) out of 10, based on 6 reviews in the last 2 years. Over all time Step by Step Day Nursery has 24 reviews.

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Overall Experience  Overall Experience 4.0 out of 5

Relatively good quality food. Good safe play areas with a good playground and safe environment. Good locks and doors with additional gates. I am happy with the learning standard.

Reply from Nicola Richardson at Step by Step Day Nursery

Thank you for your review - you thoughts and opinions are always welcomed at Step by Step.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursery enough. They made my daughter feel at home and her developmental process improved. She is a happy toddler and I am a happy mum.

Reply from Nicola Richardson at Step by Step Day Nursery

Thank you so much for your kind words it means so much to everyone at Step by Step.


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Overall Experience  Overall Experience 5.0 out of 5

This nursery is fantastic. Both my children have attended Step by Step Day Nursery and would like to say how great it is. The children gain so many different skills and the level of care is second to none. The staff tailor different activities for the children to help in their overall development. I
would highly recommend this nursery and feel that the nursery gave both my daughter's the foundation and skills they needed before they started school.

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Overall Experience  Overall Experience 5.0 out of 5

First let me start by saying..... We love Step by Step Day Nursery! Both of my children attended this nursery, my daughter who is now in reception thoroughly enjoyed her time here, her communication skills, independence, self-confidence had grown so much it was very visible. My son, who still attends,
constantly talks about what he has done throughout the day and how much he loves the staff! The learning that takes place through play is so effective and that's what makes it so fun to watch and hear what is being learnt.
Step by Step have been absolutely amazing, they have supported us immensely and have always been so friendly welcoming and professional.
I recommend this nursery to anyone looking for somewhere for their children! Big thumbs up!

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Current Review Score: 8.8 (8.842)

Overview of Review Score

The Review Score of 8.8 (8.842) out of 10 for Step by Step Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Step by Step Day Nursery is calculated as follows: ( (48 Excellents x 5) + (22 Goods x 4) ) ÷ 70 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.156 Points relating to the number of positive Reviews for Step by Step Day Nursery is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8. 6 Positive Reviews ÷ 10.8 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (0)

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Meet the Team (24)

Theresa

Theresa Cooper

Job Title: Nursery Manager

Joined: 2017

NVQ levels 2,3,4 and 5 in Early Years Education and Development


Kealey

Kealey Palmer

Job Title: Deputy Nursery Manager - Baby Room Assistant

Joined: 2014

- NVQ Level 3 in Childcare and Development
- NVQ Level 2 in Childcare and Education
- Paediatric First Aid
- Prevent Training
- FGM
- Food and Hygiene Training


Sharon

Sharon Cawson

Job Title: Nursery Nurse - Baby Room

Joined: 2006

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent
- FGM training


Jacqueline

Jacqueline Grant

Job Title: Nursery Office Manager

Joined: 2019

Jacqueline manages all the office admin. A friendly face that will contact you if you wish to book a tour of the nursery.


Sade

Sade Daniels

Job Title: Deputy/Room Leader - Preschool Room

Joined: 2018

Sade is adored by everyone, staff and children. She is a fabulous practitioner, who actually used to attend Step by Step day Nursery as a young child. Sade returned to the nursery, and is a shining star, creating many happy memories for all the children.


Kelly

Kelly Braham

Job Title: Nursery Practitioner - Toddler Room

Joined: 2018

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Training
- FGM Training


Cheryl

Cheryl Carpenter

Job Title: Nursery Practitioner - Baby Room

Joined: 2019

- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Duty Training
- FGM Training


Selina

Selina Holder

Job Title: Nursery Practitioner - Toddler Room

Joined: 2021

NVQ Level 2 in Childcare and Development


Gela

Gela

Job Title: Nursery Practitioner - Preschool Room

Joined: 2021

NVQ 2 in Childcare and Development


Nikita

Nikita Miller

Job Title: Nursery Assistant - Preschool Room

Joined: 2022

Working towards Level 3 Qualification,
Paediatric First Aid Trained,
Safeguarding & FGM Trained,
Food & Hygiene Qualification


No image found

Eva Rozgari

Job Title: Nursery Assistant - Preschool Room

Joined: 2022

Level 2 qualification in Childcare,
Safeguarding & GM Trained,
Paediatric First Aid Trained,
Food & Hygiene Trained


No image found

Rupa Kameshwari

Job Title: Nursery Assistant - Baby Room

Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Tameka Nathan

Job Title: Nursery Apprentice - Toddler Room

Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Tamara Nathan

Job Title: Nursery Assistant - Baby Room

Joined: 2022

Working towards Level 5 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Danielle Robinson

Job Title: Room Leader - Baby Room

Joined: 2021

Level 3 Children and Young People's Workforce,
BA in Applied Social Science and Community Youthwork,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


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Shakell Samms

Job Title: Nursery Assistant - Toddler Room

Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Subna Begum

Job Title: Nursery Assistant - Toddler Room

Joined: 2022

Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


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Mavis Cooper

Job Title: Nursery Chef

Joined: 2021

Food & Hygiene Trained,
Paediatric First Aid Trained,
Safeguarding and FGM Trained


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Tamika Lennon

Job Title: Nursery Assistant - Baby Room

Joined: 2022

Working towards Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Chanae Dixon

Job Title: Nursery Practitioner - Preschool Room

Joined: 2022

Level 3 Qualification in childcare in Early Years Education,
EYFS Course,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Debra Gallimore-Jones

Job Title: Nursery Practitioner

Joined: 2023

NVQ Level 6 Qualification in childcare in Early Years, Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Nadia Gogognon

Job Title: Lunchtime Assistant - Preschool Room

Joined: 2021

Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Amanda Goodwin

Job Title: Nursery Assistant - Baby Room

Joined: 2022

Working towards Level 2 Qualification,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained


No image found

Chelsea Lee

Job Title: Nursery Assistant - Baby Room

Joined: 2022

Working towards Level 2 Qualification in childcare in Early, Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained