Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

62 Claremont Road, Surbiton KT6 4RH
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9.7 57 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road, Surbiton
Dicky Birds dedicated team of caring and passionate staff provide high quality, fun and engaging activities to support children's growth and development. With the belief that each child deserves a rich education from an early age, the team support them to find their feet, making new memories and experiences along the way.

Dicky Birds has nurseries across Kingston and Merton, including Surbiton, Wimbledon and Raynes Park.

Tucked behind a delightful set of Georgian homes down a cobble-stoned path you will find the No.62 nursery. This two-story barn conversion nursery comprises of bright spacious rooms and an enclosed outdoor space for the chicks to play and explore.

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Care Provided by Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Hima Rebelly (Nursery Manager)
  • Number of Childcare Staff
  • 35
  • Total Places for Children
  • 70
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road Reviews (57)

Total of 57, showing 1-20
9.7

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has a Review Score of 9.7 (9.721) out of 10, based on 35 reviews in the last 2 years. Over all time Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has 57 reviews.

Overall Experience

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Date Published

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Review from Amera T (Mother of Child) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best nursery ever. The staff are doing their best and beyond for the kids. My child is happy and safe here. The nursery is very clean with a lot of toys and books which are cleaned regularly, also the sleeping sheets are washed regularly and they change diapers for the kids very frequently. They
do a lot of activities for the kids (education, music classes, dancing, singing, PE, arts and crafts) plus taking them in outings and forest classes. Really the best nursery!

Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road. We are so glad that you and your child are enjoying your journey with us! Our amazing team is dedicated to providing a safe, healthy and high-quality educational environment to each child in the way that best suits them. Thank you for your feedback, we love hearing it.


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Review from Kirsty S (Mother of Child) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our second time around with No.62 Dicky Birds after my daughter left in 2023. My son is now in the baby room and loving his time in nursery. Both children settled in really quickly and enjoying going in and I credit the wonderful staff there for that. The activities are always engaging and well
thought out. We love Dicky Birds truly a safe, loving home-from home setting.

Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Thank you for your review on Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road! We're so glad you feel comfortable leaving your son with us after a positive first experience! We're dedicated to providing outstanding childcare and education, and our team is committed to doing so continuously. We are certain your son will continue to thrive with us!


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Review from Kate H (Mother of Child) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter loves going into nursery and doesn’t want to leave. She learns so much, talks about their outings and the people that work there with joy. Food is varied and nutritious too. I enjoy the ad-hoc observations recorded on the app and really do feel the staff “know her”. There are three rooms
and she is now in the oldest one. This room has a lot more children to staff, so I can’t comment yet on how accurate/helpful the observations and how the pre-schooler aspect works. I have another child attending in a few months and despite moving house, I wanted my baby daughter to attend here as well as I could feel safe that she will be cared for well. There is a community with other parents too. However, the fees are very high compared to the area, have been raised twice in a tax year and again this month ahead of increased “free” hours, the sibling discount reduced. I feel this is unsustainable for us, is a failure of head office (not local nursery management) and feel taken advantage of.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our dedicated team really take the time to form close bonds with the children in their care. They provide a variety of stimulating activities throughout the nursery day which provide plenty of fun and engaging opportunities for learning. The past year saw inflation rates which exceeded expectations and the outlook for this coming year does not look any brighter. The anticipated increase in government funding has not materialised and compounded by further financial challenges, we unfortunately find ourselves in a position where we must adjust our fees. If there's anything else you'd like to discuss, please don't hesitate to contact our customer services team on 0800 028 4500.


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Review from C B (Mother of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate Dicky Birds Claremont Road highly enough, it’s like a big family and we couldn’t be happier we chose it as the nursery for our 2 children. They are both thriving and after experiencing some time at another nursery prior to attending Dicky Birds the difference is huge. The manager is fantastic,
as are all of the staff and we wouldn’t hesitate to recommend the nursery to anyone. I have given the outdoor space a 4 star as the garden isn’t the biggest but they use the space really well and the kids seem to love it. They also go on outings regularly and still do a lot of outdoor activities like planting etc so I don’t actually think the limited size of the garden actually has any negative impact.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our friendly, knowledgeable team are so passionate about helping children to thrive. They work hard to provide a warm, nurturing environment and stimulating activities which empower children to develop important skills for the future.


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Review from Caroline B (Mother of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Dicky Birds Claremont Road. My Son has been in all 3 classes and I’ve cried each one he has left as the staff are so wonderful and he is always happy to attend. I recommend them to all I know with children under 5.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. It's so great to read that your little one is so happy here! Our kind, nurturing and supportive team are dedicated to helping children thrive.


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Review from N A (Mother of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at the nursery are outstanding and our little one really enjoys going there. Also learning and education are great. The downside is the amount of outdoor time the children get. For several months there were no outings happening due to equipment being faulty. Some days they won’t even go outside
at all, though the weather would permit. For wet days we provide change clothes which barely get used. Another area of improvement can be the routine of washing hands and hygiene. When we drop off our little one the handwashing is done in under 5 seconds and that is way too little to ensure the hands are clean. I wish there would be more attention to that, so viruses and bacteria wouldn’t spread that fast. Otherwise, this nursery is one of the best we have seen in our neighbourhood, especially down to the staff!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. It's great to hear that your little one is enjoying their time here! The variety of stimulating activities that children enjoy throughout the day are informed by our specially designed education programmes to help them stay excited and engaged in their learning.


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Review from Tom G (Father of Child) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just felt compelled to write another review about my daughter’s nursery as she transitions into Emus, the oldest of the three rooms. Once again, the care provided is second to none. The staff in Swans and now in Emus are excellent, and my daughter couldn’t enjoy going in more! I’d absolutely recommend
Dicky Birds as a place to send your child.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our kind, caring team are so passionate about providing exceptional childcare and education.


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Review from M G (Mother of Child) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so thrilled to have come across Dicky Birds Nursery after relocating from Australia. I was desperate to find the perfect family feel environment for my daughter who was missing her friends and family back home. As soon as I set foot in this gorgeous nursery I knew this was the place. The staff are
all amazing and my otherwise shy little girl settled quickly with the kind carers. On top of that, the group of children and their parents are also truly lovely. Everyone makes time to catch up outside of the nursery and the staff at Dicky Birds also make an effort to have multiple social events throughout the year to bring everyone together. On top of all this the staff has also offered invaluable support and resources to ourselves as parents when we’ve needed them. They have really gone above and beyond. It’s quite a remarkable little community to be a part of.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our caring team provide a warm, supportive, and nurturing nursery environment. They take great care in forming close bonds with the children, working to identify and understand their individual needs to help them flourish. Forming close partnerships with our families is incredibly important too and our team are enthusiastic in sharing their knowledge and providing the right support.


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Review from S R (Mother of Child) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been at the nursery since she turned one and we are very pleased with the care she has received both as a Duckling and now as a Swan. The staff work so hard to look after the children and cater to their individual needs when needed. The staff and management team have always been accommodating
and approachable. There are also plenty of regular fun and stimulating activities for the children. We are so happy that we chose Dicky Birds and this particular nursery.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Thank you for taking the time to leave a review. Our dedicated, nurturing team works so hard to provide exceptional childcare and education. They really take the time to form strong relationships with the children and their families, which is so important in helping them to thrive. Throughout the nursery day, children enjoy a great variety of fun, stimulating and educational activities to help them develop important skills for the future.


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Review from M D (Mother of Child) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team, collaborative and knowledgeable. They listen to feedback and take action so that the care they provide meets parents' expectations and offers consistency for the child.
Good facilities and learning opportunities and a higher-than-average food menu on offer!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our friendly, nurturing team work together as one to provide exceptional care and education to the children in their care. Throughout the nursery day, children enjoy a variety of fun, engaging and educational activities to help them develop important skills for the future.


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Review from S R (Mother of Child) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, professional, intelligent staff. You get a sense immediately you’re in a friendly and welcoming space. The manager is passionate and enthusiastic and very easy to talk to. The staff are so caring and hard working. Lots to keep little ones busy with and varied activities, keeping the children active,
reading, art, and closely supporting development are high priority!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our warm, welcoming and inclusive environment helps both children and their families feel safe, secure and confident in our nursery setting. Children enjoy a variety of activities throughout the nursery day in conjunction with our specially-designed education programmes. These help keep children stimulated, curious and engaged in their learning whilst having plenty of fun.


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Review from Nad N (Mother of Child) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the level of care our children are experiencing at Dicky Bird Nursery. She is happy and enjoying her time at the nursery. She has plenty of learning opportunities. The environment is safe and all staff are friendly and caring. Big thank you to all of them.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. It’s lovely to hear that your little one is happy and enjoying her time here! Our specially designed education programmes give children the opportunity to develop their knowledge and important life skills in creative, fun and engaging ways.


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Review from Tom E (Father of Child) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been with the A-Team at Dicky Birds for over two years now, and we couldn't be happier with his entire experience. His journey began in the Ducklings Room and the ducklings team, from minute one we felt he was cared for and nurtured and ultimately loved by his key worker and support network
which gave us great comfort being new parents. He then entered into the Swans with all of the brilliant team. He was equally cared for and developed carefully and with love and patience. He loves Dicky Birds. He talks about his support by name and with affection, and that, more than anything is validation for us that we made the right decision in choosing Dicky Birds Claremont Road. Our son has just moved up to Emu`s and is enthusiastically attending his days there with lots of stories about his experiences already. A huge thank you to each and every one, you deserve all the plaudits.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Providing a safe, supportive, and nurturing nursery environment is so important in helping children to learn and grow. Our kind, caring team really takes the time to get to know each individual child. This allows them to understand their needs and inspire and excite them in their learning.


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Review from Katerina F (Mother of Child) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has been attending Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road, since March 2023. We have been extremely satisfied with the way our child was supported as a new starter and the care and love that the staff are showing to our child. Management has been extremely helpful and
accommodating when we needed help with different things, and they are committed to ensuring the best quality of care is provided in their nursery. They keep going in and out of the classes, and they develop a personal relationship with our children. Highly recommended!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our team is dedicated to ensuring each child feels secure, happy and confident whilst at nursery. An important part of providing exceptional care is really taking the time to understand the needs of each individual family. This allows our team to build strong, supportive partnerships, which are essential in helping children to thrive.


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Review from E M (Mother of Child) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son has been at Dicky Birds for over a year, first in the Ducklings and now in the Swans room. We have been really impressed by the management who have been so responsive and supportive in every communication and went above and beyond to help him settle in. The staff in the Swans room in particular
have been so brilliant - warm, kind, caring - everything you could wish for in a nursery. Our son clearly enjoys his nursery days, we love the fact there is plenty of time outside in the garden and on outings, and he is learning so much and gaining so many new skills.

Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Thank you for leaving us a lovely review for our Dicky Birds Nursery in Surbiton, Claremont Road. We are thrilled to hear that you have been fully supported by our nursery team through the settling-in sessions and beyond. It is so good to hear that your little one is enjoying all aspects of nursery life from the outdoor space to the daily activities.


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Review from Neil A (Father of Child) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had two children in Dicky Birds Day Nursery and Preschool and this summer will be the end of a 7 year relationship - the kids have loved it there and we have been very pleased with the nursery. Staff are great, they feed the kids well and all the children seem very bright and happy.
Would not
hesitate to recommend as a nursery.
Thank you Dicky Birds staff for all the kindness shown to my kids

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. It's fantastic to hear that you and your family have had such a lovely experience with us! Our friendly, knowledgeable team is dedicated to ensuring each child can learn, grow and thrive at nursery.


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Review from Nuala T (Mother of Child) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dicky Birds is the most wonderful nursery. Both my son and daughter have attended from 9 months old. The care and attention the entire team provides are excellent. The nursery has a really lovely atmosphere. My daughter loves the forest school trips too.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our friendly team is so passionate about providing exceptional childcare and education. They work hard to provide a supportive, nurturing environment where all children can learn, grow and flourish.


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Review from Lisa B (Mother of Child) published on 13 April 2023
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Overall Experience  Overall Experience 5.0 out of 5

Caring staff who really take the time to give children what they need. Excellent service, really could not be happier. When I pick my child up she always looks happy and is engaged with whatever activities the nursery has provided.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, it's lovely to hear that you and your family have had such a positive experience with us! We take great pride in our facilities and our friendly, knowledgeable team who work so hard to provide each family with a fantastic nursery experience.


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Review from C B (Mother of Child) published on 13 April 2023
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Overall Experience  Overall Experience 4.0 out of 5

They provide a good standard of care and friendly staff. There is also a nice variety of activities for the children, including regular outings and take-home crafts like baking and artwork. I was impressed that they include farm visits and occasional educational show-and-tell presenters.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, thank you for taking the time to leave a review. Our friendly team works hard to provide a range of fun, engaging activities for the children to enjoy alongside our specially designed education programmes.


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Review from M D (Mother of Child) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends the Dicky Birds Nursery and we couldn't be happier with the environment and services provided. Our boy runs every day to go to the nursery and can't wait to see his teachers and friends. The curriculum is very diverse, the facilities are super clean and tidy and also the food is really
balanced and tasty. All the staff are really knowledgeable and friendly and truly care for the children.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

Hi, we are so pleased to hear that you and your family have had such a positive experience with us! Thank you for taking the time to leave a review, it is very much appreciated.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is calculated as follows: ( (319 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 420 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Hima

Hima Rebelly

Job Title: Nursery Manager

I am a dedicated, resourceful and goal-driven educator with a solid commitment to the areas of learning and development. My special field of expertise is child development. My understanding of psychology and the complexity of emotions allows me to work in close partnership with parents to implement and manage effective parent liaison programmes. I have received numerous certifications and awards in the fields of learning and development, such as the Inspirational and Compassionate Performer Award. I teach meditation to children, young adults and parents. By way of creative playful engagement, I help children and youth to become aware of their five senses and emotions. This awareness then allows the natural compassion and joy innate in children to flourish and blossom.


Frequently Asked Questions about Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

What is the Age Range of Children that Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road accepts?

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road Open?

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road have capacity for?

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has capacity for a total of 70 Children.

How far is Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road to the centre of Surbiton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has a Platinum Service – more info.