Fennies South Croydon, St Augustine's Avenue

1 St Augustine's Avenue, South Croydon CR2 6BA
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9.3 27 Reviews
  • Fennies South Croydon, St Augustine's Avenue, South Croydon
Located in South Croydon, St. Augustine’s Avenue is the original Fennies Nursery, opening its doors back in 1995, forever holding a special place in hearts. South Croydon, St. Augustine’s Avenue is a state-of-the-art nursery that has been meticulously designed to cater to the unique needs of the children on their journey through learning. At South Croydon, a lot of the rooms are connected or have easy access to the room your child will be transitioning to, allowing the children to have a smooth transition into the next room. The South Croydon team is renowned for building a sense of community amongst the parents, staff and children, engaging regularly and consistently holding events for parents to meet their child’s key person and see what their child’s been up to. The Nursery Manager at South Croydon, St. Augustine Avenue, is passionate about upskilling and developing her staff to best provide the highest quality of education. The parents love this nursery because of the effort the staff show, always ensuring the parents are up to date on their children’s progression whether that be in person or through the famly app.

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Care Provided by Fennies South Croydon, St Augustine's Avenue

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Number of Childcare Staff
  • 22
  • Total Places for Children
  • 72
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & the Christmas period

Funding & Fees Guide for Fennies South Croydon, St Augustine's Avenue

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Fennies South Croydon, St Augustine's Avenue Reviews (27)

Total of 27, showing 1-20
9.3

Fennies South Croydon, St Augustine's Avenue has a Review Score of 9.3 (9.341) out of 10, based on 13 reviews in the last 2 years. Over all time Fennies South Croydon, St Augustine's Avenue has 27 reviews.

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Review from Bukurije N (Mother of Child) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Fennies for a year. The staff is friendly and they know the every child! I see also my daughter happy when I leave her there, and her development has progressed a lot since she started attending the nursery.
I am really satisfied with the level of service they provide
and I believe I couldn't find better than Fennies!

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your lovely review. It's great to hear how much your daughter has progressed over the past year and that she's happy and settled at Fennies. Our team is committed to creating a warm and supportive environment where every child is known and valued, so your kind words mean a lot. We truly appreciate your trust in us and are delighted that you're so satisfied with the care and service we provide.


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Review from K Z (Mother of Child) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All three of my children have gone to Fennies Augustine and loved the caring staff. When they settled in there, there was no going back. Even after two of my children have left they still enjoy visiting the nursery and seeing thier old teachers. I think that this shows the good experience they had at
the nursery.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your lovely review. It's wonderful to hear that all three of your children have had such a positive experience at Fennies St. Augustine. The fact that they still enjoy coming back to visit speaks volumes about the strong bonds they formed with their key people and the happy memories they made. Creating a nurturing and supportive environment is at the heart of what we do, and we're so pleased that your family has felt that. We truly appreciate your kind words and continued connection with Fennies.


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Review from A L (Mother of Child) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best nursery in the area. All the ladies who teach my daughter are very nice and helpful. I also have an app and I can always check in the app if everything is OK. I really recommend this nursery to you.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your kind review. It's great to hear that you've had such a positive experience and that our team has been so supportive and caring with your daughter. We're also glad that the app gives you peace of mind by keeping you updated throughout the day. Your recommendation means a lot to us, and we're so happy to be part of your child's Early Years journey.


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Review from Sam O (Father of Child) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has been attending for over a year. This is the first nursery she attended and we have been very happy with their care. Staff retention is high which is important for the kids; Their communication is good with regular updates on the app throughout the day; the management is very good; they
have two outside spaces which is great; the facilities are clean and well kept. We are really pleased to have such a good nursery close by. Thank you to the hard working team.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your thoughtful review. It's wonderful to hear how happy you've been with your child's experience at Fennies over the past year. We know how important consistency is for children, so we truly appreciate your recognition of our dedicated team and high staff retention. It's also great to know that the regular updates, well-maintained facilities and outdoor spaces have contributed to your positive experience. We're so pleased to be your nursery of choice and grateful for your kind words.


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Review from Amy S (Mother of Child) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my child has gone up to the older room I feel it's not been great. It's quite confusing what is being reported on the app, sometimes things don't get reported.
Also I feel since going upstairs it takes ages to collect, the system you have in place doesn't work and parents are waiting a long time
for collection. I feel the communication is poor.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for sharing your feedback. We're sorry to hear about your concerns regarding communication and the collection process. We understand how important these aspects are and are actively working to improve our systems to ensure a smoother experience for parents. Your comments about the older room transition and the app reporting have been noted, and we will review these areas with the team to address any gaps. Please feel free to reach out directly if there's anything specific you'd like us to address further.


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Review from J Z (Mother of Child) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately our experience with Fennies St Augustine's was very bad, so much so that we had to move our daughter to another nursery after 8 weeks.
We had high hopes for our daughter's experience at Fennies. However, within 2 weeks of arriving, it was clear that there was a constant turnover of staff
and lack of communication (moreso, lack of any visible management) which made it very difficult for our daughter to settle in and for us to feel comfortable leaving her at Fennies. Almost every drop-off involves different and often unfamiliar staff members, and this lack of consistency and communication was unsettling for both her and us as parents. She had three key workers in under 6 weeks, which was unacceptable and did not provide the stable environment that was essential for her settling and development.
We feel it is now clear Fennies St Augustine's is far below an acceptable standard. Please take that into account when looking at this nursery.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for sharing your feedback. We're sorry to hear about your concerns regarding communication and the collection process. We understand how important these aspects are and are actively working to improve our systems to ensure a smoother experience for parents. Your comments about the older room transition and the app reporting have been noted, and we will review these areas with the team to address any gaps. Please feel free to reach out directly if there's anything specific you'd like us to address further.


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Review from S H (Mother of Child) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been attending Fennies for the past 18 months and we couldn’t be happier with the care he receives there. He looks forward to attending nursery and as parents, we feel comfortable leaving him there knowing he will receive great care.
He has made friends and takes part in lots of fun exciting
activities. He has plenty of garden time and eats a wide variety of food. Communication is excellent and any issues are addressed straight away.

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Review from P O (Mother of Child) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to urgently find a place for our son to go to as he was not happy at his previous nursery and we as the parents were also not happy. It was a very difficult and stressful time for us. Due to our experience with previous nursery staff, my husband and I became (still somewhat are) nervous and anxious
wrecks. We called Fennies (St Augustine’s) and the manager's demeanour was so lovely and so calm. Went for a viewing and realized that all the staff were so calm and lovely and could see this flowed into the children too. They deserve to grow and thrive in such an environment. Our son is very happy at Fennies and the staff there are excellent! He comes home knowing new things and gaining new skills every day. A big thank you to the management and all the other lovely staff members that work there. You are all wonderful! Thank you all for looking after our boy, thank you for all that you do. You make such a big impact in our lives, more than you can imagine. Thank you, thank you!

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Review from K P (Mother of Child) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been gong to Fennies since the start of the year and loves it. The staff are all wonderful with him and clearly love their jobs. Recently my son has needed extra care and the staff could not have done more to accommodate and adapt around his needs.

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Review from Todd P (Father of Child) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery and wonderful staff. They go above and beyond for our son. They are always communicative and incredibly patient. We would definitely recommend them to any prospective parents in the area.

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Review from Zeenat G (Mother of Child) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best nursery ever! My nephew and niece went to this nursery some 8 years ago and I knew that Fennies would be my preferred nursery. The staff are amazing, friendly and caring. They do it with passion. The kids like going to nursery due to the wonderful environment which helps them to boost their level
of confidence. I highly recommend Fennies to everyone.

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Review from D P (Mother of Child) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this nursery. The staff are very welcoming and understanding of my son's needs. They took their time out to listen to my concerns from a previous nursery my son was in.
Since then, I have had no issues even though we were here for a short time. I would highly recommend to
anyone to put their child in this nursery. Communication is fantastic, and all my queries are dealt with very professionally.
Very happy with the service.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your heartfelt recommendation and kind words about our nursery. We greatly appreciate your trust in us and are delighted to hear about your positive experience. We are pleased to hear that you have had a smooth experience with us. Even in the short time you have been with us. Our goal is to provide a supportive environment where children can thrive, and it’s gratifying to hear that your son is doing well. Thank you for your feedback and kind words.


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Review from Charlotte C (Mother of Child) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Fennies St Augustine's since she was 8 months old and she settled very quickly. I have been so impressed with the level of care and nurture provided by the staff. I feel happy dropping her off each day knowing she is very well looked after. She has made excellent progress
and enjoys taking part in exciting and innovative activities. There is regular feedback and all queries are addressed immediately. I would highly recommend the nursery, our daughter loves it and so do we! Couldn't ask for more as a parent.

Reply from Fennies Nurseries at Fennies South Croydon, St Augustine's Avenue

Thank you for your heartwarming reveiw about Fennies St Augustine’s. We are truly delighted to hear about your positive experience with our nursery. It brings us joy to know that your daughter has settled in so well and that you have been impressed with the level of care and nurture provided by our dedicated staff. Ensuring that every child feels safe and happy is our top priority. We are honoured by your recommendation and are grateful for the trust you have placed in us. Thank you for your review.


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Review from Katie Y (Mother of Child) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the level of care our 22-month-old receives from this nursery. The staff are all warm, friendly and professional. My son warmed to them instantly and loves being there. It is a nice bright, clean environment and our son always comes home very clean!
The daily activities
are well planned out and fun and nicely tailored to their development.
A lovely nursery where our son is thriving.

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Review from A B (Mother of Child) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fennies St Augustine is a lovely nursery. My child has been thriving and has made so much progress ever since he’s started there. He takes part in a range of activities every week and has so much fun getting creative every day. The website used to record his progress is great as I can check what my
child has been up to during the day thanks to his care diary and the photos his practitioners upload regularly every week.
Staff are very friendly and my child’s practitioners are looking after him so well. I would highly recommend.

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Review from J S (Mother of Child) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my son started at Fennies at 8 months old, he has gone from strength to strength. Constantly busy with different activities and messy play. All the staff are super reassuring and friendly, and I always feel comfortable knowing he's in safe hands! I feel like my little one has settled in so well
all thanks to the fantastic staff! Can’t fault them in any way.

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Review from C L (Mother of Child) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attends Fennies St Augustine’s and is in the baby room. We couldn’t be happier with how she has settled in since July 2021. Her key workers do so many amazing activities with the children and you can tell they are so loved and well looked after. We have seen so much development in my daughter
since she started and that is down to the great job her key workers do. My daughter has settled so so well, she eats and naps so well. I am so happy with everything in the baby room. It really makes bringing your baby to nursery such an easy process when you know they are in such wonderful hands.

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Review from Angela S (Mother of Child) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter has started at Fennies South Croydon, she has thrived in their environment. The staff are so friendly, approachable, affectionate towards my daughter and professional. The communication between nursery and home is amazing due to tapestry being updated regularly and when my daughter
was off sick, they were calling me to check how she was. I cannot fault the nursery or staff and only wish I had moved my daughter there sooner.

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Review from Lydia A (Mother of Child) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best nursery in South Croydon. Our daughter has been there since February 2019 when she was a baby. We moved her from another nursery due to concerns. This nursery has very caring staff, allows the children to strive without judgment of your parenting style, follows early learning strategies, provide
a good balanced diet and give freedom to learn at the child's pace. Our daughter loves it, she is learning so much and made many friends. Overall I would highly recommend this nursery to others.

Reply from Niamh, Marketing at Fennies South Croydon, St Augustine's Avenue

Thank you so much for your review and recommendation. We are so glad to hear that you daughter is learning, making friends and enjoys coming to nursery!


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Review from Natasha E (Mother of Child) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited we had a great feeling, the added extras and focus on the development and well-being of all children was so clear. As our son has moved through the age groups we have seen a wonderful range of activities tailored to his interests and development. Staff are always keen to keep in touch
and the daily updates and photos are so valuable for keeping us informed and talking with our child about his day. Staff have also shown an interest in personal needs and supported us in toilet training and encouraging variety in food choices with amazing results. Can’t recommend more highly!

Reply from Niamh, Marketing at Fennies South Croydon, St Augustine's Avenue

Thank you for your review. We are so glad your little one is happy and has been enjoying a range of activities!


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Current Review Score: 9.3 (9.341)

Overview of Review Score

The Review Score of 9.3 (9.341) out of 10 for Fennies South Croydon, St Augustine's Avenue is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Fennies South Croydon, St Augustine's Avenue is calculated as follows: ( (118 Excellents x 5) + (19 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 156 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.764 Points relating to the number of positive Reviews for Fennies South Croydon, St Augustine's Avenue is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 number of registered child places is 14.4. 11 Positive Reviews ÷ 14.4 = 0.764

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (3)

Loren

Loren

Job Title: Senior Manager

Loren has over 10 years of experience working in Early Years, with 5 years in a managerial role. She is passionate about providing surroundings that promote a high-quality environment so children can thrive and learn fundamental skills. In addition, a place where families feel safe and can build strong bonds with the nursery team. Loren also has a strong belief in allowing children to achieve at their own pace, with a stimulating and rich education that has an abundance of fun folded in.


Tamika

Tamika

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Tamika has been going back to her home country, St.Lucia and learning Kweyol, showing that learning never stops.


How does your nursery help inspire the local community?
Working with new staff members to ensure they settle in nicely and smoothly, giving them any support they need to get them up to speed.


What's something you have loved from your Early Years journey so far?
Graduating with a BA Honours in Early Childhood Education, helping set up a career path in Early Years.


What’s your ambition for the future of Early Years Education at your nursery?
Progressing to an Early Years mentor to help share experience with others, helping have a positive holistic impact on the sector.


Isabella

Isabella

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.


What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.


What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.


How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.


Frequently Asked Questions about Fennies South Croydon, St Augustine's Avenue

What is the Age Range of Children that Fennies South Croydon, St Augustine's Avenue accepts?

Fennies South Croydon, St Augustine's Avenue accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Fennies South Croydon, St Augustine's Avenue Open?

Fennies South Croydon, St Augustine's Avenue is open: Monday 07:00-18:00, Tuesday 07:00-18:00, Wednesday 07:00-18:00, Thursday 07:00-18:00, Friday 07:00-18:00.

How many Children does Fennies South Croydon, St Augustine's Avenue have capacity for?

Fennies South Croydon, St Augustine's Avenue has capacity for a total of 72 Children.

How far is Fennies South Croydon, St Augustine's Avenue to the centre of South Croydon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies South Croydon, St Augustine's Avenue to verify any information. View our terms and conditions. Fennies South Croydon, St Augustine's Avenue has an Enhanced Service – more info.