Crystal Palace Day Nursery

49 Maberley Road, Upper Norwood, London SE19 2JE
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9.8 51 Reviews
  • Crystal Palace Day Nursery, London
Crystal Palace Day Nursery, formerly known as Little Crystals, is located on the ground floor of a semi-detached house in Upper Norwood. Its home-from-home environment complements the small size groups.

They have a lovely secure nursery garden, which allows the children to free-flow at all times, and a separate baby garden for the babies to use and explore.

Children take part in exciting and stimulating activities throughout the day, focusing on their individual needs. The age groups are divided for more tailored age-appropriate teaching and learning and this also enables the keyworker to spend valuable quality time with their key children.

Healthy, warm and nutritious meals are prepared daily by the nursery cook and support the healthy growth and development of each child. Specific dietary requirements can also be catered for.

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Care Provided by Crystal Palace Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Delilah Theocharous (Nursery Manager)
  • Number of Childcare Staff
  • 9
  • Total Places for Children
  • 24
  • Age Range
    • from 0 years 3 months
    • to 2 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays, 1 week at Christmas & 1 week in August
  • Parking

  • You are able to park on the road outside the nursery there are no parking restrictions


Crystal Palace Day Nursery Reviews (51)

Total of 51, showing 1-20
9.8

Crystal Palace Day Nursery has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Palace Day Nursery has 51 reviews.

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Review from N H (Father of Child) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since our child joined the nursery they have gone from strength to strength in their social well-being, cognitive development and communication. The staff are really caring and knows all the names and needs of the children that attend. They regularly hold events that allow the children to showcase
their work such as painting etc.
Management respond quickly to any questions you may have and are always checking in on how we as parents are doing as well which is a nice touch!
Our child is really happy at the nursery and really grateful for everyone being involved and hands on in these formative years of development.
The staff are experienced, well trained and have their qualifications and details displayed on the wall. Each child is provided with a key worker who works closely with the child and will regularly provide updates on the app on their progress.
Children have lots of opportunities to play and explore which is crucial for development at this stage.

Reply from Robyn Hattingh, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your review on Crystal Palace Day Nursery. We are so pleased to hear that your child has gone from strength to strength and is enjoying their time with us! We are committed to providing excellent childcare and education. Thank you for your feedback and we hope you continue enjoying watching your child develop and taking part in their exciting journey with them!


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Review from T G (Father of Child) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely nursery with warm, caring staff who know my child well and make sure she is well taken care of. The nursery feels like a family and my child has settled in here so well. I would absolutely recommend this nursery.

Reply from Robyn Hattingh, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your feedback on Crystal Palace Day Nursery. We are so pleased that your feel like you are leaving your child in safe, caring hands. We are committed to providing excellent care and education to each and every child - we are always so happy while reading reviews like these from our families!


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Review from C H (Mother of Child) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started at Crystal Palace Day Nursery at approximately 10 months old, settled in quickly, and continues to absolutely love it. The staff are genuinely so caring and loving towards the babies, and they offer a wonderful range of activities including lots of time in the garden when the weather
allows. It feels like a home from home, and no matter who I speak to at pick up, all members of staff have an anecdote for us on what our daughter got up to that day. The photos and app updates are also wonderful to give us a glimpse into nursery life. Our child is excited to arrive in the mornings, and we feel very happy leaving her there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's great to read that your little one is so happy and settled here! Our team strives to make the transition to nursery as smooth as possible for both children and their families, supporting and encouraging them to go at their own pace so they can properly develop their confidence. Children enjoy a great variety of fun and engaging activities throughout the nursery day, both inside and outside in the fresh air which is fantastic for their well-being. Maintaining informative, reliable communication with our families helps to keep them up-to-date on their little one's progress.


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Review from D A (Mother of Child) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my daughter has settled in very well! She now recognises the staff and looks forward to her time there. Personally, I find the staff very helpful, friendly, and accommodating, and feel like they have my daughter's interests, safety, and well-being at the top of their minds. The food is always
great lots of choice and nutritious! My only bit of feedback would be a few occasions the app wasn't updated but this seems to have been sorted now.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's so great to read that your little one has settled in so well! Our team strives to make the settling-in process as smooth as possible. We offer settling-in sessions and plenty of support, comfort, and encouragement to help reduce separation anxiety and begin building strong relationships with the nursery.


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Review from A K (Mother of Child) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery and my child really enjoys attending - very nice staff and they seem to do lots of fun activities. I feel very happy dropping her off in the morning as I know she'll have a good day. Her skills and language also seem to be improving quickly.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Children enjoy a great variety of activities throughout the nursery day which are provided by our friendly team. These are informed by our specially-designed education programmes so give plenty of fun, engaging opportunities for learning.


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Review from Bethany N (Mother of Child) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and really helped us and our child settle into nursery life. Our child is very happy to be there, with smiles every morning at drop-off and we feel happy leaving him there as we know they look after him well. He loves the different activities, the staff, the other children and eats
and sleeps well. We love that he can spend time in the garden too. Would highly recommend this nursery, we’ll be sad when he has to leave!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly team provide plenty of stimulating activities for children throughout the nursery day. These present great opportunities for learning in fun, engaging and creative ways.


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Review from T P (Mother of Child) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crystal Palace has been a wonderful experience for my daughter, she’s grown up and learnt so much in her own time. The staff are amazing, kind, nurturing and have great understanding for families and children’s learning and development. The management team are supportive, friendly and all the team are
extremely hardworking. I will miss them all dearly!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's so lovely to read that your little one has had a wonderful experience with us at Crystal Palace Day Nursery and Preschool! Our supportive, caring team are dedicated to ensuring children learn, grow and thrive.


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Review from C H (Mother of Child) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. Great, fun activities for the babies. Excellent, diverse and healthy food options for the children.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. We are thrilled to read that you and your family have had a great experience with us! Children enjoy a great variety of fun, stimulating activities and healthy, nutritious meals packed with delicious flavours.


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Review from Lottie B (Mother of Child) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter loves it here. A home from home, I love how small and homely it feels. The staff are very accommodating and friendly and the food looks great too!
I like how the garden is at the back of the property too and not on a main road.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our kind, caring team work hard to provide a warm, welcoming and inclusive nursery environment for children and their families. Mealtimes at nursery see children enjoy tasty and nutritious food packed with flavour.


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Review from P H (Mother of Child) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My toddler has been going here since he was 12 months old and he loves it. He's always having fun when we pick him up, which is lovely to see. He's learnt so much since starting at the nursery and the updates the nursery provides to us are great for understanding what he's been doing and learning there.
The staff are lovely and so attentive to the children and are always happy to talk to us about our child's development and interests. They've given us some great suggestions for home too to support our child's learning.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's so great to read that your little one is loving his time here! Good communication with our families is so important in building strong partnerships between nursery and home. Our friendly, knowledgeable team strive to support children's learning in any way they can, taking the time to really get to know their interests and providing fun, engaging activities.


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Review from Emma M (Mother of Child) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little one loves going to Crystal Palace Day Nursery. He started there when he was around 11 months old and settled almost immediately. I hadn’t left him with anyone before this, and I was very anxious. One of the managers was so kind, supportive and understanding - he really put me at ease. I love
picking our little one up from nursery, seeing how much fun he’s having and hearing all about his day (he loves playing in their play kitchen!). All of the staff are wonderful, and they really care. I know that he’s in safe hands there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly, knowledgeable team are incredibly open and attentive to the individual needs of our families, providing the support and care they need. Throughout the nursery day, children can enjoy a variety of fun, stimulating activities and learning experiences which inspire and empower them to develop important skills.


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Review from Kimberly M (Mother of Child) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love all the staff. They have made us all feel welcome and look forward to chats on drop off and pick up. My son has been attending since January and settled in very quickly. I feel like he is in really good hands and don’t worry about him at all. Thank you to all the staff.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's great to hear that your little one has settled in so quickly! We take great pride in having a caring, nurturing and dedicated team. They really take the time to form strong, supportive relationships with the children in their care.


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Review from E H (Mother of Child) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having older children we know what works and what doesn't, elsewhere. Why we love Crystal Palace Day Nursery (Maberley Road), is they know the children. I don't get bland answers to what he did or ate. They know my son's development rate, they know when he is off-colour or just chilling out. We don't
get unnecessary messages to keep them home or 'that's our policy' responses. Our son loves the staff, they give cuddles and they make him feel safe and happy, plus so many fun activities. He has a food allergy, which they take seriously and include him in meal times as normal and we haven't had an incident. The manager is lovely and he had big boots to fill, the kids all love him and flock to him. As parents we feel good too, in other places I have felt dismissed and not listened to. Here it is a partnership, for example moving from 2 naps to 1. We agreed on a plan that would work at home too. Really rate this place. Thank you to the team.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's lovely to hear that you and your family have had such a fantastic experience with us! Our friendly, supportive team work hard to create an environment where children can learn, grow and flourish.


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Review from Rachel G (Mother of Child) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son loves attending Crystal Palace Day Nursery. He started full-time at 12 months old, and the nursery offered lots of settling-in sessions which really helped the transition. The staff are friendly and caring and always provide a warm welcome when we drop him off. We also value the wide variety
of activities and food that the nursery provides - it means our son is getting to learn and experience new things all the time.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is enjoying his time with us! Our friendly team is so passionate about providing exceptional childcare and education. Providing a great variety of fun, engaging activities are essential in helping children to develop important skills for the future.


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Review from S A (Mother of Child) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the team! Our little one started at the nursery at 9 months old and they have been wonderful to him and us.
Being a small size, the nursery has a very family-style feeling and is always cosy and buzzing with activities. It is a great feeling dropping him off knowing he will have a good day
and be in safe hands.
Throughout every interaction, the team always show the genuine care they have for each child.
Thank you everyone for being absolute stars.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our kind, caring team works so hard to provide a supportive, nurturing environment where every child can thrive.


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Review from V S (Mother of Child) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son joined the nursery when he was 9 months old. We always knew that he was being looked after, and most importantly, cuddled and loved by the delightful team.
Our little boy unfortunately has food allergies and we felt assured that the team were trained and had the knowledge to deal with that.
From a developmental point of view, I must admit that he has learnt most of his words and skills at the nursery as opposed to at home. The team's pastoral care is wonderful. One drawback would be that when he hit around 18 months I felt like he had grown out of the environment, being surrounded by so many babies meant he had to be careful when running around and I think he needed more. The move to another nursery came just at the right time, perhaps a few months late.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly, welcoming team really take the time to get to know each child and form caring relationships. Providing a nurturing, empowering environment where children can develop important life skills and positive behaviours is so important.


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Review from C J (Mother of Child) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to have found this gem of a nursery for my child; she loves going there, and I love leaving her in the care every day. The warm and caring nature of all the staff is second to none. I can see her developing every day from her experiences and personalised care. I can't fault the staff
and management; they do everything possible to make it a positive experience for both children and parents!

Reply from Laura Millward, Parent Liaison Officer at Crystal Palace Day Nursery

Thank you for your wonderful review of our Crystal Palace Day Nursery. We love to hear how happy and settled you and your little one are at the nursery. The team go above and beyond to create a warm, welcoming and nurturing environment where children can grow and develop in their own individual ways. It is fantastic to hear that this is your experience at our nursery. Thank you!


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Review from Micha R (Mother of Child) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My oldest child came to this nursery before he moved onto school and he absolutely loved it from age thirteen months. Now I’m settling in my baby at age nine months and the staff are fantastic! So loving and supportive.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review, your eldest child was a delight to have and we are looking forward to seeing your second child grow and flourish with us.


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Review from Jonathan H (Father of Child) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends the nursery and has been there since he was 10 months old. The staff are truly amazing, they have been so good throughout the Covid situation with my child being unsettled when he returned.
The manager is so good and runs a nice smooth and happy nursery.
Highly recommended nursery and
will be sad to say goodbye when he goes to school.

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Review from Ronnie O (Aunt of Child) published on 30 October 2020
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Overall Experience  Overall Experience 5.0 out of 5

Little Crystals is an amazing nursery. My niece enjoys going to nursery every day. Little Crystals have a really friendly environment and the staff there are great too! I wouldn’t recommend any other nursery. Any concerns are automatically dealt with in a professional way by the staff. It’s a relief
to know my niece attends an amazing nursery.

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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Crystal Palace Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Crystal Palace Day Nursery is calculated as follows: ( (152 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Palace Day Nursery is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 number of registered child places is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Delilah

Delilah Theocharous

Job Title: Nursery Manager

Delilah has a Level 3 Diploma for the Children and Young Peoples workforce. Delilah has worked at Anerley Day Nursery for 12 years where she worked her way up to becoming Nursery Manager. Delilah aims to create an environment where children can feel happy and safe and reach their full potential.


Frequently Asked Questions about Crystal Palace Day Nursery

What is the Age Range of Children that Crystal Palace Day Nursery accepts?

Crystal Palace Day Nursery accepts Children aged from 0 years 3 months to 2 years 0 months.

What Days & Hours is Crystal Palace Day Nursery Open?

Crystal Palace Day Nursery is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Crystal Palace Day Nursery have capacity for?

Crystal Palace Day Nursery has capacity for a total of 24 Children.

How far is Crystal Palace Day Nursery to the centre of London?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Crystal Palace Day Nursery to verify any information. View our terms and conditions. Crystal Palace Day Nursery has a Platinum Service – more info.