Crystal Palace Day Nursery

49 Maberley Road, Upper Norwood, London SE19 2JE
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9.8 51 Reviews
  • Crystal Palace Day Nursery, London
Crystal Palace Day Nursery, formerly known as Little Crystals, is located on the ground floor of a semi-detached house in Upper Norwood. Its home-from-home environment complements the small size groups.

They have a lovely secure nursery garden, which allows the children to free-flow at all times, and a separate baby garden for the babies to use and explore.

Children take part in exciting and stimulating activities throughout the day, focusing on their individual needs. The age groups are divided for more tailored age-appropriate teaching and learning and this also enables the keyworker to spend valuable quality time with their key children.

Healthy, warm and nutritious meals are prepared daily by the nursery cook and support the healthy growth and development of each child. Specific dietary requirements can also be catered for.

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Care Provided by Crystal Palace Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Delilah Theocharous (Nursery Manager)
  • Number of Childcare Staff
  • 9
  • Total Places for Children
  • 24
  • Age Range
    • from 0 years 3 months
    • to 2 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays, 1 week at Christmas & 1 week in August
  • Parking

  • You are able to park on the road outside the nursery there are no parking restrictions


Crystal Palace Day Nursery Reviews (51)

Total of 51, showing 21-40
9.8

Crystal Palace Day Nursery has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Palace Day Nursery has 51 reviews.

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Review from Zoe S (Mother of Child) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Little Crystals have been great in helping my child settle into a new setting and new surroundings. The experienced and professional staff have made the experience great for us and our child.
He enjoys going each morning with no fuss and we know he has an enjoyable time and is very well
cared for whilst in the care of all the staff, who have been excellent in encouraging all areas of his development.

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Review from Zak S (Father of Child) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Little Crystals has been an amazing nursery for a child to start education. The staff are all committed to the children and provide the best care and know all the children.
The nursery is well run and has a strong partnership with parents, the manager is always there if you have a concern.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review. Partnership with parents is something we all as a nursery feel very strongly about. We all strive to ensure both parents and children feel welcome, secure and happy at all times.


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Review from Ellee S (Aunt of Child) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Little Crystals Day Nursery has very professional staff that deal with any queries I have and are always reassuring and trusting. I wouldn’t recommend anywhere else and I am so grateful for the staff that work there providing individual attention and care to each child.

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Review from Debbie S (Aunt of Child) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional, the nursery is very clean and the children are happy and stimulated, it's a wonderful environment, the manager is lovely and you should be very proud of the work the staff do.

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Review from Maria S (Mother of Child) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing and lovely nursery. Couldn't recommend enough. All the staff know all the children's names and a warm and clean setting. My little one started over a month ago and has really settled in well. Staff listen to all your feedback and take an interest in outside activities

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Review from Michael J (Uncle of Child) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew attended this nursery from 6 months old until he left for Primary School. Choosing a nursery was a very daunting decision for his mother and the whole family were delighted to finally find such a warm loving and welcoming nursery. The staff were all extremely passionate about their role in
my nephew's life and attended to all of his needs with genuine care. The management team were fantastic and very approachable if we had any concerns. My nephew made special friendships and bonds with staff and other children, and grew in confidence. We were continuously updated with his progress and with any events which the nursery were holding. The menus were great and incorporated all cultures. I would recommend this nursery to anyone! It definitely played a huge role in our lives, I can not thank them enough.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review it is wonderful to see extended families involved In our nursery journey.
Building bonds and forming friends develop children's confidence which is important to us that children have this great start in their journey through education.


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Review from Kelsey-Marie M (Mother of Child) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attended this nursery and enjoyed his days at the nursery right from the beginning to the very end. All staff members know each child and established and maintained a safe, friendly, welcoming and loving environment for my son. They also made him feel at home and most importantly allowed him
to feel safe and welcome when he was in their care which is so important for a parent/carer.
All staff members are very friendly and professional and I couldn’t thank them enough for what they have done for my son.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for review all children should feel safe and happy whilst in the nursery, we wish him well, his journey with us was a fantastic start to the big wide world


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Review from S S (Mother of Child) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly nursery where all the staff takes time to get to know your little one and the family. The nursery is well run with excellent communication using the Eylog app, there are daily observations with photos of your little one engaging in activities.

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Review from Valeria D (Mother of Child) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right nursery for your child is not an easy job as there are so many factors to consider. We could not be happier with our experience so far and I'm very greatful to the wonderful staff for being so caring and supportive. My daughter took quite some time to settle in when she started almost
2 years ago and they were amazing from day 1, communication with us parents has been exceptional, always flexible to do what is best for her. She now tells us how much fun she has at nursery and she speaks very fondly of her friends and teachers alike.
Cleaning standards are high and they provide nutritious meals which for us is important. Outside space is not big but they go on outings to the nearby parks. My little one will start next January and having that peace of mind that he will be well looked after and cared for is priceless.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review, choosing the right nursery is the biggest decision for any parent, we strive to show our support and guidance where we can, communication is important to us all.
Listening to your child's day is so important to all parents and we give 100% in everything we do to make their days fun and exciting.


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Review from Hani S (Mother of Child) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t recommend Little Crystals enough! They provide an excellent provision and have allowed my daughter to blossom whilst in their care. Their approach is extremely personalised, meaning every child receives the best care to meet their milestones. The atmosphere at Little Crystals is vibrant,
friendly and filled with love. Their approach to the EYFS framework is impeccable and the staff ensure parents are aware of all progress that has been made, whilst also working with parents towards the next steps in development.

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Review from Francesca L (Mother of Child) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy sending our son to Little Crystals Day Nursery, where he has thrived. The staff are excellent and it is so lovely to see the relationship that he has with them and that he has formed a bond with the other children at the nursery. We enjoy seeing what he is up to throughout the day
on our app and that he takes part in various activities such as painting, reading and dancing. His speech and language skills have also improved during his time at nursery. Thanks so much to everyone at Little Crystals.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review. Providing exciting and strong activities supports all the children's development. Our fun singing and dancing activities are a great way to promote and extend language and communication skills.


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Review from Liz R (Mother of Child) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed many nurseries when searching for a place for my son but as soon as I walked into Little Crystals and talked to the staff I knew it was the right fit for our family. My son took a while to settle after being at home for two years but the staff were so patient and caring that he now runs in
excitedly without looking back!! The staff genuinely care for your child’s development and take the time to understand your child’s individual needs. I feel confident that my son will be ready for school when it’s time to sadly leave Little Crystals.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review. Settling in can be the hardest part of nursery. Knowing each child and their interest in providing fun and exciting activities supports the child and makes the transition into nursery a welcoming beginning to their journey.


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Review from Maria L (Mother of Child) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started Little Crystals just as lockdown was lifted. He has been there for nearly 2 months and has settled in well. The staff are very attentive, caring and welcome parents feedback. They take interest in your child’s activities outside of the nursery too. As soon as you visit the nursery you
get a family feeling.
I’m extremely happy with Little Crystals and would encourage any parent/guardian to give them a visit.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review. Starting a new nursery can be very hard. Settling in is one of our main priorities and knowing the children as individuals their interests and needs are important to us.


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Review from Louisa S (Mother of Child) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started sending our daughter to this nursery when she was ten months old. We were originally sending our daughter to two nurseries as we could not get the days at one. The other one was rated outstanding and had lots of outdoor space but we felt they just didn’t know our daughter as well as they
do at Little Crystals. For us, Little Crystals has been outstanding. The small size of baby room and the nursery overall means that the staff really do take the time to find out about each child and what works for each child in terms of encouragement and care. Communication is very regular and open. There is also a reassuringly low turnover of the staff which I feel reflects the tone set by the lovely manager and deputy manager. So pleased space opened up to allow us to send our daughter there for all days needed now.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review. We are so pleased we are able to see your daughter grow and develop.


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Review from Clive H (Father of Child) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been an absolute pleasure having my son attend the nursery, not only are the staff wonderful, helpful and caring, but they have made my son enjoy his time there so much. It has helped him grow, learn so many things and make lots of new friends. I would recommend anyone in the local area to give
the nursery a go as my experience with them has been brilliant. A huge thank you to all the staff at the nursery!!

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review, your children's development is important to us all.


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Review from Karen L (Mother of Child) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Little Crystals has become an extension of our family. Sending your child to nursery can be a daunting time but the care, professionalism and experience the staff at Little Crystals have shown to our son has made the experience great for him and us.
He thrives having a variety of activities to do (that
I would never think of at home) and we don’t miss out with written reports, photos and links to his developmental progression.
The staff have been great at helping with developing routines with napping when he was little to potty training and their experience has proved invaluable.
I wholly recommend Little Crystals and with our second baby on the way we have got it on the waiting list already!!

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review. Looking for a nursery is very hard for all parents, we provide a home from home feel and support all our families on your journey with us.


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Review from Aneeqah W (Mother of Child) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has attended Little Crystals for two years. She has had an incredible experience. Little Crystals provide a warm and welcoming atmosphere, the carers are attentive and take the time to explore each child's unique personality.

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Review from Sarah T (Mother of Child) published on 20 August 2020
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Overall Experience  Overall Experience 5.0 out of 5

Both of my children have attended this nursery since they were babies and I couldn't recommend it highly enough. It is genuinely a 'home from home' for them. The facilities, meals and level of care are exceptional and the staff have been incredibly supportive during the settling periods for both of
my children.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review. Settling in is very important to us both parents have to feel happy and secure when starting their journey with us.


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Review from Julian P (Father of Child) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my boys attended Little Crystals with one still attending. I have since day one found this nursery to be a place where I've been completely happy to leave them. They've both enjoyed attending too. The staff are genuinely affectionate towards the children and it feels like they have a personal investment
in them rather than this just being a job. They have been helpful with usual parenting issues, helped get through potty training and been supportive with my son's eye problems. They give good feedback on your child's progress and it feels like there is a really good rapport with parents. The nursery feels well managed and organised and clean and they are well fed. They've just been taken over by a small nursery company which staff are positive about and is bringing investment. There is a low staff turnover which indicates a good staff team. The building is small but I think there is enough space and it actually adds to the personal feel of the place. Definitely recommend.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your wonderful review we are so grateful for your kind words, we are one big team and are very passionate about childcare. Children's individual needs are always a priority, we enjoy supporting your children grow and develop becoming caring and confident children.


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Review from Jaime T (Father of Child) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You are probably reading this because you are at that anxious time where you are trying to find the very best place to leave your child - look no further because you have just struct GOLD. Little Crystals is everything you could wish for and more, the staff here are absolutely amazing and our little
girl absolutely adores them! The nursery is a lovely safe, secure, clean and cared for environment. I cannot express how excited our daughter is when she knows she’s going to Little Crystals, when we started her off it was only a couple of days a week but because she loved it so much we ended up making it 4! She cannot stop talking about what she does day to day with her friends there and more important raving about her lovely teachers - To all of you at Little Crystals from the bottom of our hearts thank you so so much!

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you so much for your review we have watched your daughter grow into a very confident little girl and have seen her flourish in all areas. We will miss her when she goes to school.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Crystal Palace Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Crystal Palace Day Nursery is calculated as follows: ( (152 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Palace Day Nursery is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 number of registered child places is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Delilah

Delilah Theocharous

Job Title: Nursery Manager

Delilah has a Level 3 Diploma for the Children and Young Peoples workforce. Delilah has worked at Anerley Day Nursery for 12 years where she worked her way up to becoming Nursery Manager. Delilah aims to create an environment where children can feel happy and safe and reach their full potential.


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