Crystal Palace Day Nursery

49 Maberley Road, Upper Norwood, London SE19 2JE
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9.8 51 Reviews
  • Crystal Palace Day Nursery, London
Crystal Palace Day Nursery, formerly known as Little Crystals, is located on the ground floor of a semi-detached house in Upper Norwood. Its home-from-home environment complements the small size groups.

They have a lovely secure nursery garden, which allows the children to free-flow at all times, and a separate baby garden for the babies to use and explore.

Children take part in exciting and stimulating activities throughout the day, focusing on their individual needs. The age groups are divided for more tailored age-appropriate teaching and learning and this also enables the keyworker to spend valuable quality time with their key children.

Healthy, warm and nutritious meals are prepared daily by the nursery cook and support the healthy growth and development of each child. Specific dietary requirements can also be catered for.

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Care Provided by Crystal Palace Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Delilah Theocharous (Nursery Manager)
  • Number of Childcare Staff
  • 9
  • Total Places for Children
  • 24
  • Age Range
    • from 0 years 3 months
    • to 2 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays, 1 week at Christmas & 1 week in August
  • Parking

  • You are able to park on the road outside the nursery there are no parking restrictions


Crystal Palace Day Nursery Reviews (51)

Total of 51, showing 41-51
9.8

Crystal Palace Day Nursery has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Palace Day Nursery has 51 reviews.

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Review from Joanna R (Mother of Child) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our daughters attend Little Crystals, in the toddler room and baby room. They both absolutely love the nursery and the staff. We have been so happy with our experience with the nursery over the last couple of years - the communication, support and care given to the children has been consistent
and excellent. It genuinely feels more like an extension of the family and both girls have flourished from their time there. We would highly recommend the nursery.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you so much for your review, we are so glad your experience with us has been excellent. We are a home from home nursery.


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Review from Abi M (Mother of Child) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was 9 months old when he started at the nursery in 2017. It was a daunting task finding the right nursery but as soon as we visited little crystals we knew it was the right place; it felt like a home away from home. As the nursery is smaller than many of the others we had visited it felt more
friendly and welcoming. We also liked that all the children were on the same level rather than having the baby room upstairs as we had seen in other nurseries. This means children of different ages interact which was important to us. My son has thrived at little crystals, forming close relationships with both the staff and his peers
My daughter started at the nursery in 2019 and also loves it. The staff are very attuned to the individual needs of the children which I feel has helped them thrive and settle. We would highly recommend Little Crystals to other parents and I know my son will really miss going when he starts school in September.

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Review from Nicky (Mother of Child) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves little Crystals Nursery. She has been there since she was 2, she is now leaving for school. The staff are so caring and as its a small nursery all the teachers know all the children, which really adds to the warm environment. We are really happy with our daughter's experience there.

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Review from Alannah B (Mother of Child) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery has not just been childcare for my son it is also a home, he is so happy at this nursery he has attended since he was 10 months old. I as a parent feel safe and happy to know that the amazing staff are looking after him.
The communication is outstanding, this is done through emails, handovers
when you are collecting your child, parents evenings etc.
Since returning after current time off the nursery staff have made me feel my son will be well cared for and he has settled back into the settling quickly.
I would also like to say how lovely the manager is and how the staff all follow, they have been so helpful and go above and beyond to help you, my son wouldn't be where he is now if they hadn't of given him and me the help to communicate.
Thank you so much x

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Review from Jamie U (Father of Child) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We count ourselves as extremely fortunate to have this as our local nursery. The place feels really relaxed but everything runs like clockwork, not an easy task when you’re dealing with little kids all day. The staff are all friendly, caring and capable, both our children are very happy here and I wouldn’t
hesitate to recommend it to anyone.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you so much for your review, it's a pleasure looking after your children. It's our priority to provide a friendly, caring nursery for all our families.


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Review from Natasha S (Mother of Child) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been here for a year and a half and loves this nursery! The staff are so caring and wonderful. He didn’t settle immediately when he started but they made every effort to help him feel happy and secure in the nursery setting. He has now formed strong bonds with several of the staff and happily
talks about his day and his peers when he comes home. I’d definitely recommend Little Crystals to anyone looking for childcare.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review its nice to hear that your son is having such a positive experience at our nursery, we strive to continually make families feel welcome.


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Review from Sarah J (Mother of Child) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter, now four, has been going to Little Crystals nursery for almost two years. It is her second home. The staff are lovely and caring. The facilities are clean. She is filled with joy every morning she arrives and she is absolutely exhausted (in a good way) at the end of the day. She is a very
social person! The nursery is small, but they make excellent use of the spaces, which are cleaned constantly; the conservatory is heated during winter and the garden is used throughout the day (we live across the road and hear the kids playing outside a lot). The safeguarding is excellent and staff take such care in knowing the children. I cannot recommend this nursery enough. We have been very lucky and will miss it when our daughter starts reception. She will miss her lovely teachers a lot.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review, it is lovely to be part of your daughter's development and for to her grow into a very confident young girl.


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Review from B C (Mother of Child) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been with Little Crystals from the baby room to toddler and is now in the pre-school room. We have noticed her confidence grow, her language widen and seen her enjoy a wide variety of fun activities such as messy play, baking and quality outdoors time.
The nursery staff have supported
key milestones such as potty training, teeth brushing, learning how to share and helped refine skills such as putting on shoes and zipping up coats. We're particularly impressed with how the nursery responds to her personal needs such as understanding her favourite things to do, ways to learn and her dietary needs. The staff really care about the children and have always offered support around her development and if I ever need to discuss anything, they always make time to listen and help.
The nursery itself is full of lovely toys and resources and the staff set up great learning throughout the day. Our daughter comes home having had a lot of fun and is very happy there.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review understanding all the children's needs is one of the important parts of the nursery, we are always here if parents need to speak to us partnership with parents is important to us.


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Review from Sarah W (Mother of Child) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Little Crystals Day Nursery since he was 8 months old. It was such a big decision choosing childcare for my first baby and I definitely feel I made the right decision. The staff that have cared for my son from such a young age feel like an extension of our family!
Little
Crystals provide updates on progress referenced to the EYFS via an app and parents evenings. Staff always make time to meet or speak informally, including the managers who care for the children and are very 'hands-on'. I feel like they really know my son.
Displays are well maintained. The food is excellent. I am so impressed with the range of food my son tries at nursery. The menu is varied. The cost of the provision is competitive for the area.

Reply from Donna Shepherd-Gill, Nursery Manager at Crystal Palace Day Nursery

Thank you for your review, we are so glad you made the decision to start your son's learning journey with us.


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Review from Kofo (Mother of Child) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 2 of my children attend this nursery and both improved with their speech and confidence. They provide love and care for my children and make sure it is a safe place for my kids also my daughter that still goes to the nursery always looks forward to nursery.

Reply from Donna Shepherd-Gill, nursery manager at Crystal Palace Day Nursery

Thank you for your review, we always aim to build on all children's confidence for them to become independent in everything they do and build relationships with their peers.


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Review from Emma (Mother of Child) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this nursery for my daughter since she was 3 until she moved on to reception and now my son since he was 1 year old (now 22 months). Both children enjoy going to the nursery, are comfortable there and love the staff. My daughter commented regularly that it is like a family. The manager is
fantastic and approachable and the staff are very caring. It is a very friendly atmosphere.


Every day there are a variety of exciting toys set out for the children to play with. Carers help children, catering to their individuality and personal needs. My daughter was desperate to learn to read. Her key worker took the time to sit and teach her, which really prepared her for her first year at school.


I would only mark the outdoor area as 'Good' as it is a small area with no grass. However, they have made the best of the space they have and children go outside regularly.


Overall I am very happy with this nursery and its staff.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Crystal Palace Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Crystal Palace Day Nursery is calculated as follows: ( (152 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Palace Day Nursery is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 number of registered child places is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (8)

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Meet the Team (1)

Delilah

Delilah Theocharous

Job Title: Nursery Manager

Delilah has a Level 3 Diploma for the Children and Young Peoples workforce. Delilah has worked at Anerley Day Nursery for 12 years where she worked her way up to becoming Nursery Manager. Delilah aims to create an environment where children can feel happy and safe and reach their full potential.


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