Sutherland Day Nursery

384-386 Ewell Road, Surbiton KT6 7BB
Submit a Review
8.1 28 Reviews
  • Sutherland Day Nursery, Surbiton
Other Nurseries you may be interested in:
Member Logo
Nurseries belonging to The Little Academy Day Nursery
The Little Academy Day Nursery
9.9
Group Logo
Nurseries belonging to Bright Horizons Surbiton Ewell Road Day Nursery and Preschool
Bright Horizons Surbiton Ewell Road Day Nursery and Preschool
9.0
Group Logo
Nurseries belonging to Banana Moon Day Nursery Croydon
Banana Moon Day Nursery Croydon
9.9
Member Logo
Nurseries belonging to Crafty Wizards Pre-School - New Eltham
Crafty Wizards Pre-School - New Eltham
9.9
Group Logo
Nurseries belonging to Cherubins Day Nursery - Chestnut Lodge
Cherubins Day Nursery - Chestnut Lodge
9.7
Member Logo
Nurseries belonging to Raphael Nursery Clapham
Raphael Nursery Clapham
10
Show Sutherland Day Nursery on the Map

Care Provided by Sutherland Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Owner
  • Grazyna Anna Sutherland
  • Number of Childcare Staff
  • 17
  • Total Places for Children
  • 72
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas
  • Parking

  • Up to 30 minutes free parking outside the nursery and no restriction on the adjacent roads.


Are you the Owner/Manager of Sutherland Day Nursery? View your Advertising Options

Sutherland Day Nursery Reviews (28)

Total of 28, showing 21-28
8.1

Sutherland Day Nursery has a Review Score of 8.1 (8.069) out of 10, based on 1 reviews in the last 2 years. Over all time Sutherland Day Nursery has 28 reviews.

Overall Experience

  • 23
  • 4
  • 0
  • 1
  • 0

Date Published

28
0
1
1
27

Review from Linda I (Mother of Child) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attended this nursery for 3 years and the staff have always been so kind and helpful. I love the fact that the nursery is not too big because it is not overwhelming for the children.
The team at Sutherland have always been very supportive and also proactive in helping my son with his transition
to school.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from D H (Father of Child) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Firstly, like in all nurseries, a child becomes cheaper as they get older. So they have a policy where when a child turns 3 they charge you the full month at a 2-year-old rate and start the 3-year-old rate from the following month, in our case he was 4 days in the month. Harsh. Then we left and told
to give 2 months notice per their policy and when I said we may only leave temporarily to save money and come back they said we couldn’t because they have a really long waiting list. So when I asked why we have to give 2 months notice if they have a waiting list (and hence no business would be lost) they insisted we still abide. Then despite paying for 6 weeks in advance, they locked the key hob the evening before forcing me to pay the notice even though in their policy (which they’ve always loved referring by the way) it doesn’t say anything about actual payment deadline for the 2 months. We’ve since used childminders, far more flexible, and far more relaxed so I highly recommend them.

Reply from Carla Deary at Sutherland Day Nursery

Thank you for your review. We are naturally disappointed to read the first review of this kind we have ever received, especially from a parent who had two of his children with us for over 4 years. We felt that you must have been very happy with the service quality and that’s why you decided to place your second child with us…


We are sorry to hear that having agreed to our Terms & Conditions at the outset, discussed them on two occasions with us during pre-admissions meetings when each of your children was starting with us, you have now expressed your dissatisfaction with them; in particular, in relation to the way we set a deadline for nursery fees to be paid in advance to secure a continued place and do not offer payment holidays as a full time all year round nursery (not a term-time only setting). As you know, we also make concessions towards parents, depending on circumstances. However, like every company in any industry, we need policies and procedures in place to safeguard the nursery setting and have clear guidelines set out with regards to what is expected of us as a service provider and yourself as a customer. We followed these completely in the situation which occurred and were more than happy to meet with you to discuss any clarifications needed. It was unfortunate you were unable to take us up on this.


It is important to add that prior to the issue of notice and you wishing to take the children away for an extended period of time without pay but with a guaranteed place upon your return which unfortunately we could not accommodate, the feedback we had from you and your partner was extremely positive and we are saddened that the matter of finance and accepted T&Cs affected the positive relationship which we had with you, your partner and the children for many years. We always welcomed your presence and your active engagement during various events outside the nursery opening hours too.


We are glad however that we had a chance to provide loving care to your children and see them grow and develop so well over such a long time and we thank you for the opportunity. We will cherish all the good times and your lovely boys will always have a place in our hearts.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from K L (Father of Child) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We like that there are a lot of different activities that the kids can learn. All sort of different things that sometimes we don't have the chance to let her try at home.
Also, we like that she can try all sorts of different foods, vegetables and fruits.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Asmaa S (Mother of Child) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with this nursery as we came from a chain in Wimbledon which was very expensive. Both I and my husband are genuinely happy leaving both our kids there to be looked after.
Initially, the kids were apprehensive starting a new place but within a week they were both happy and
wanted to stay longer!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Craig D (Father of Child) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 2 daughters aged 2 and 4.
They were both settled in very well by the wonderfully caring staff. All the staff members show a genuine care for our girls. They all know them and their individual personalities and needs. Whilst modest in size it is far better than one of the huge baby factories
for this reason.
The facilities and daily activities keep the girls entertained all day and our girls are keen to go each morning. Sometimes even on weekends!!
The girls seem to be stimulated every day and are advancing well in all areas. We are very impressed by the recent child reports and open evening. The staff put a huge amount of effort in on an ongoing basis to make sure their individual needs are catered for.
They also love the food.
We like the rules and gentle discipline that has been instilled in our children and use some of these at home now. Quiet voices. Listening ears, walking feet etc.


Their repertoire of songs is unbelievable.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S B (Mother of Child) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutherland is a wonderful setting for my daughter.
She was settled in well when she first started and thrives in its caring environment. She loves all the staff who each know her and her needs well. She learns, plays, creates and laughs there and is being well prepared for her start at school in September.
The outside space is small but they work hard to get the best out of it and my daughter loves being in it.
Would totally recommend.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Ariane D (Mother of Child) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has improved so so much since starting at Sutherland 3 months ago. It took him a little while to get settled at first but the staff has been amazing with him, bringing him to a younger age room for him to feel more comfortable and settle.
He is now very excited to go in the morning, has started
speaking shortly after starting there and is coming home with new words a few times per week. Overall, he is a very happy boy.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Debra (Mother of Child) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started Sutherland Day Nursery at 14 months and settled very quickly. He moved from the under 2s to the toddler group with ease and quite frequently doesn’t want to come home! This sense of contentment and fun comes from the great staff who have made my son feel welcome, wanted and challenged.
I am constantly amazed at the things he has achieved whilst at nursery and I have the utmost trust in the staff and their knowledge of what children at this age need.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 8.1 (8.069)

Overview of Review Score

The Review Score of 8.1 (8.069) out of 10 for Sutherland Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sutherland Day Nursery is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.069 Points relating to the number of positive Reviews for Sutherland Day Nursery is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 number of registered child places is 14.4. 1 Positive Reviews ÷ 14.4 = 0.069

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Sutherland Day Nursery to verify any information. View our terms and conditions. Sutherland Day Nursery has a Basic Service – more info.