Northumberland Day Nursery

14 Northumberland Avenue, Reading RG2 7PW
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9.3 43 Reviews
  • Northumberland Day Nursery, Reading
Home from home childcare set in a large Victorian townhouse with secluded but spacious gardens.

Full-time and sessional care.

There is a bright and open feel to this well-equipped children’s day nursery, with experienced and friendly staff.

Complete Childcare offers a complete learning experience covering science, Boogie Mites, cooking, gardening and much more.

The all-inclusive package includes meals, nappies, wipes and formula milk to help working families have a smooth drop off and pick up each day.

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Care Provided by Northumberland Day Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Erin Harris (Nursery Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 60
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Northumberland Day Nursery

  • Please contact setting for information on Fees

  • We offer the following sessions
    Day time 8:00am till 16:00pm
    Full Day 8:00am till 17:30pm
    Extended Day 07:30am till 18:00pm
    Funded only spaces are limited
    Please contact the nursery direct for a copy of our fees sheet

Northumberland Day Nursery Reviews (43)

Total of 43, showing 21-40
9.3

Northumberland Day Nursery has a Review Score of 9.3 (9.295) out of 10, based on 9 reviews in the last 2 years. Over all time Northumberland Day Nursery has 43 reviews.

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Review from Corrine C (Mother of Child) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending since March 2018. She has settled in really well and loves all the staff, which she calls her friends and also gets on well with the children. She has come really far with her drawing and especially likes the reading and dressing up corner. The staff keep parents well
informed of daily activities. I also attended this nursery as a child and would highly recommend it!

Reply from Jane Ives, Manager at Northumberland Day Nursery

Thank you very much for your lovely comments and recommendation. How nice and special that you came to the nursery as a child and now your daughter is here too. She really loves drawing pictures of flowers and her family, exploring the home play area, and being involved with creative activities.


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Review from Laura B (Mother of Child) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter joined nursery March this year, she settled extremely quickly and enjoys going to nursery and seeing her friends. So has learnt so much, and every day learns something new. Especially when practising numbers, letters, shape, colours.

Reply from Lauren Heward at Northumberland Day Nursery

Dear Laura,


Thank you for taking the time to leave us a lovely review on Day nurseries we really appreciate it.


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Review from R K (Mother of Child) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are so welcoming and lovely, my boys love going to nursery and talk about the girls at home.
If my boys are upset they know how to cheer them up.

Reply from Lauren Heward at Northumberland Day Nursery

Thank you so much for your lovely comments.


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Review from F K (Mother of Child) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been in this nursery since November 2018.
So far I have been very happy.
She seems to be learning a lot and she enjoys it being there.
It is great to be getting updates during the day of what she has been doing.
Also most times she is in clean clothes by the time I take her in the
evening, which is very important to me.
I like that in the evenings she is with a member of staff and not just left waiting.
She loves cuddles and the staff are very happy to be giving her lots.

Reply from Lauren Heward at Northumberland Day Nursery

Thank you so much for your lovely comments.


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Review from S G (Mother of Child) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good nursery. Staff are excellent. They are really welcoming and show great care. My daughter has so much fun and she progresses a lot.


Very happy with them.


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Review from Eniola O (Mother of Child) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Northumberland Day Nursery since he was 10 months old and just like any other first-time mum I was initially apprehensive and nervous about my son commencing day nursery. 14 months later my son who still attends the nursery is developing and progressing well; so well that his
first-word was his key worker's name! The line manager and nursery key workers are fantastic. They are genuinely affectionate and caring when it concerns my son. I admire Northumberland Day Nursery staff and the hard work that they do. I would highly recommend Northumberland Day Nursery to any parent considering daycare for their kids. :)

Reply from Lauren Heward at Northumberland Day Nursery

Thank you so much for your kind words.


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Review from Melissa E (Mother of Child) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly, approachable and incredibly helpful. My daughter absolutely loves the nursery and is thriving in the atmosphere. Only criticism is with admin at Head Office had several problems regarding payments. Huge improvement in management recently.

Reply from Lauren Heward at Northumberland Day Nursery

Thank you very much Melissa for your review about Northumberland Day Nursery.


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Review from Sarika G (Mother of Child) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with nursey for over two years now and they have always been on a path to be better than before. Best points:-


Best possible carers.
Homely environment.
Emotional connection with children, genuine interest to help them grow.
Super neat, tidy and hygienic.
All in all an outstanding nursery.

If I really need to say what to improve, it would be the curriculum for preschool.

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Review from Rebecca O (Mother of Child) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has loved the nursery and all the staff. He has been here for 3 years and he has developed well and surprises me every day with the with the things he has learnt. The staff are all fabulous and I'm more than happy with their care.

Reply from Teresa Brooke, Manager at Northumberland Day Nursery

Thank you very much for your positive review. Myself and the team are thrilled that you are happy with the care given to your little boy.
Kind regards


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Review from Baneet Kaur A (Mother of Child) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had good experience so far with Northumberland Day Nursery. I particularly like the activities that my son is engaged into, like the lovely drawings and paintings. The nursery is kept clean and well organised. I am updated about his food and routine every day, which is quite nice. It is a good
nursery and I wouldn't hesitate recommending it to others.

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Review from Sadine B (Mother of Child) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of our children have attended or are attending the nursery. Staff are great and always enthusiastic. It's a smaller nursery and we like that all the staff know all the kids. The outside space is great (including a covered sandpit and the outside patio under a roof). The nursery is very accommodating
of dietary requirements. They have recently introduced a new portal that allows parents to see photos and reports of the children's activities which is great.

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Review from Mukhled A (Father of Child) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

we have been with them for almost 4 years now. It's been a pleasure for us. Great staff and wonderful service.

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Review from Michelle F (Mother of Child) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind. The facilities are good. The children seem to like being there.

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Review from S K (Mother of Child) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursery is fine for my daughter as this one is quite near to my home, that way it's handy. Staff in the nursery are helpful and I don't have any issues so far. It's fairly clean. Extended hours are quite helpful for both the working parents.

Reply from Emma Brazell, Manager at Northumberland Day Nursery

Thank you for your review.


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Review from L M (Mother of Child) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good. My daughter is very happy.

Reply from Emma Brazell, Manager at Northumberland Day Nursery

Thank you for your review.


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Review from Nicole P (Mother of Child) published on 7 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my children attended NDN. They both loved French lessons and Great Little Movers. They built close bonds with all the staff that cared for them. Everyone was extremely likeable, caring and understanding. My children loved their time at the nursery singing, dancing, playing, messy play. Staff
were always very helpful. The rooms have lots of suitable toys, each month a new book was picked and the activities themed to it. Great nursery.

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Review from Lisa C (Grandmother of Child) published on 23 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson joined the nursery in Dec 2014 and we as a family couldn't be happier with the care that he has received.
He's flourished at the nursery because the staff are amazing in everything the do!
Staff are always very welcoming and helpful with any questions we may have.

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Review from Grace W (Mother of Child) published on 18 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends Northumberland nursery and I cannot recommend them enough, the team are all fantastic and have helped my son grow not only emotionally but academically as well, he loves it here and has always been made to feel at home nothing is too big or too small for any staff and I am always reassured
about any worries I have surrounding my son be it at home or nursery, his key worker there is fantastic and always on hand to update me of anything he has done be it naughty or good, I would highly recommend this nursery and can only say thank you to them which doesn't feel enough sometimes for all the help they have given me and my son.

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Review from DVM (Father of Child) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 20 month old twin girls and they love it at the nursery. The staff are so caring and they really make us feel our girls are loved there. They have never had a bad day at nursery and are learning so much from the older children. Don't expect reams of updates on what the girls have done in the
day like some nurseries provide however I prefer this as it means the staff spend more time with the girls rather than updating an iPad app!!!!! They are also so flexible, on a number of occasions we have asked for last minute changes, "can they girls come in all day tomorrow" and they are more than accommodating. We have been very lucky finding a nursery like his so close to our house.
NB - I have only put satisfactory against "value for money" purely because I always want to pay less for things!!! Their costs are reasonable!

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Review from Asma R (Mother of Child) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter went to Northumberland back in September. I was very happy with the nursery staff. They were all very welcoming to me and my daughter. Yes she was unsettled for a few weeks and deep down she was happy. I am very happy with this nursery and would recommend this nursery to anyone out there
looking to put your child in a day care nursery.

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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Northumberland Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Northumberland Day Nursery is calculated as follows: ( (74 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Northumberland Day Nursery is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Erin

Erin Harris

Job Title: Nursery Manager

Joined: 2016

Erin has worked for the Complete Childcare group since 2016, starting as a nursery assistant, gaining her qualifications and working her way up to a management position. She joined Northumberland Day Nursery as manager in 2024, not long after winning the World's Strongest Adaptive Woman award! You can read more about Erin, her journey into childcare, and her recent achievement in this link: https://www.readingchronicle.co.uk/news/24724538.northumberland-day-nursery-taken-disabled-athlete/


Melissa

Melissa Edwards

Job Title: Deputy Manager

Joined: 1998

Melissa has been part of the Northumberland family for more than 22 years; she was previously room leader for the Nest (under 2s) and currently works in the preschool room. She loves getting the children ready to join school and helping them grow their confidence. Melissa is key to supporting the unqualified staff with their training and enjoys helping them progress within the nursery.


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