Bright Horizons Phoenix Day Nursery and Preschool

Merrymeade Coach House & Cottages, Merrymeade Chase, Brentwood CM15 9BG
Submit a Review
9.9 75 Reviews
  • Bright Horizons Phoenix Day Nursery and Preschool, Brentwood
Bright Horizons Phoenix Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years.

The nursery is situated in a tranquil location surrounded by lots of trees, open space and wildlife. It provides a large, spacious area for the children to learn and grow in a safe and stimulating environment. This not only provides abundant space, but the garden is also split into three separate age-appropriate areas. There are also engaging computer classes available in the dedicated ICT suite.

The nursery offers Boogie Mites and myHappymind programmes as a part of their Healthy Hearts and Minds activities. They also follow unique 'Growing Enhancements' and 'Ready for School' programmes to prepare your child for their next big steps.

Healthy meals and snacks are prepared on-site by the talented chef.

Show Bright Horizons Phoenix Day Nursery and Preschool on the Map

Care Provided by Bright Horizons Phoenix Day Nursery and Preschool

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Sarah Jane (Nursery Director)
  • Number of Childcare Staff
  • 54
  • Total Places for Children
  • 130
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & 1 week at Christmas

Bright Horizons Phoenix Day Nursery and Preschool Reviews (75)

Total of 75, showing 21-40
9.9

Bright Horizons Phoenix Day Nursery and Preschool has a Review Score of 9.9 (9.894) out of 10, based on 26 reviews in the last 2 years. Over all time Bright Horizons Phoenix Day Nursery and Preschool has 75 reviews.

Overall Experience

  • 69
  • 5
  • 0
  • 1
  • 0

Date Published

75
0
15
26
49

Review from Samuel M (Father of Child) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been such a pleasure knowing our youngest has such all-rounded and comprehensive childcare that covers all the hours we need. Great feedback from staff, and our daughter has highly benefited developmentally and socially.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Clare K (Mother of Child) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with Phoenix - our little boy has been so happy here, in both rooms he's been in.
Staff are really friendly, attentive and communicative.
It's hard sending your child off to nursery and entrusting him to someone else's care, but Phoenix makes you feel so comfortable and happy.
Our little boy clearly loves it here.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you for your glowing review! We're thrilled to hear that your son is happy at Bright Horizons Phoenix Nursery.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Emma H (Mother of Child) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter loves nursery. She looks forward to coming and always leaves happy. We really appreciate all of the care and attention you have taken to support her development.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you for your wonderful review and for sharing your experience with us.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from L H (Mother of Child) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely nursery. Our daughter is very happy here, and we can see that she is becoming more confident coming here. There seem to be lots of great activities for her to do, and her key person takes great care of her. Thank you very much for everything.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you for your kind words! We're delighted to hear that your daughter is happy and becoming more confident at our nursery.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S J (Father of Child) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as parents, are over the moon with the progress our son is making. The smile on his face when we bring him is massive. The staff are wonderful, very caring and completely have his best interests at heart.
We are extremely happy with everything, and he loves his time here.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you so much for sharing your joy with us! We're thrilled to hear that your son is making great progress and that he enjoys his time at our nursery.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Cienna S (Mother of Child) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our son started in Bright Horizons, we have been overwhelmed by his development. We are so impressed with the staff and facilities. Every single member of staff knows our son's name and really makes an effort. From when he joined the nursery, our son has loved the whole team at Bright Horizons.
He loves the nursery so much, that he asks to go at the weekend!
I wouldn't hesitate to recommend Bright Horizons.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Phoenix Day Nursery and Preschool

Thank you so much for taking the time to share your experience with us! We are delighted to hear that your son has flourished since joining Bright Horizons.


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S Y (Mother of Child) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding nursery! From the amazing management to the welcoming staff. They provide a safe, fun and educational experience. Providing such a range of great activities. Cannot recommend it highly enough!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Caren R (Mother of Child) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with our son's progress and development since attending Bright Horizons, Phoenix. He loves going to nursery each day and without doubt, this is because of the happy learning environment that has been created by them. I would highly recommend Bright Horizons, Phoenix to any parent looking
for a nursery in the Brentwood area.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Zahra M (Mother of Child) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 3 children have gone to Phoenix and all of them have absolutely loved their time there. All of the staff are amazing. They are caring, professional and have taken wonderful care of our children. It is a lovely environment for kids and we could not be more grateful for everything that the staff have
done to ensure our kids are safe, looked after and have lots of fun. A truly wonderful nursery, with truly wonderful staff.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S L (Mother of Child) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so confident in the care that my daughter receives while at nursery. Since starting nearly a year ago in the baby room, she has come on in confidence and developed into a great little toddler. Her key people are so wonderful and seem to really enjoy having her (whilst I’m sure it’s tiring). The
new app is amazing, I love being able to see what she has been up to and what she has eaten each day. Real piece of mind. Thank you.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Louise M (Mother of Child) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended the nursery for just under a year, starting in the baby cottage and now in the next age group and both my husband and I have been thoroughly impressed with the nursery. She loves going to nursery and they are always doing a wide range of activities to keep her busy and entertained.
The staff are fantastic - they are approachable, friendly and caring and have a good understanding of my child and their needs. The addition of the app has been brilliant, being kept posted on how they are doing throughout the day, both through their personal care and activities they are up to is very reassuring and great to be kept in the loop. We also really enjoy the extra events they put on that involve the parents as well, such as the Easter egg hunt and the Queens jubilee afternoon tea. We couldn’t fault the nursery and we are very excited for our next baby to start there next year - thank you to everyone at Phoenix!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S W (Mother of Child) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had children at Phoenix for nearly three years no and I can't fault the experience and care my children have received. Communication has been key and all staff have been personable and professional! The staff are attentive and the relationships the children make with staff is second to none. I
always recommend Phoenix to others!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Paul F (Father of Child) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two children have attended Phoenix since they were less than one year old and we have been delighted with everything about the nursery and staff. Our four-year-old recently left for school and he was so well prepared from Pre School and where Phoenix prepares them in early-stage foundations. Our
youngest daughter has also come on leaps and bounds at Phoenix and has been moved up a class to accelerate her learning. We put all of this down to the excellent staff, curriculum and care that Phoenix holds so dear. All of the staff have known our children's names for years and feel like family when doing drop off or pick up. The rooms are spacious and well equipped. The outdoor spaces are larger than average and forest school has been a particular highlight for the kids where they explore the nearby woods. The food is of fantastic quality and both kids have always eaten brilliantly while there. The values that Phoenix upholds has been instilled in our kids and we are very grateful.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from S W (Father of Child) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We signed up during lockdown so we haven't had chance to see all of the rooms or outside space yet, so our answers will be based on what we have seen to date as we have only been coming for about a month - but so far we are very happy and getting more familiar. The only comment other than the above
is that we enjoy seeing the daily report card as it helps us know what they do during the day. Although some days we don't receive a report, which is a shame, but we appreciate that you are all busy so we understand but that's the only thing we have to comment on - other than that, everyone seems so lovely and caring.

Reply from Katherine O'Brien, Online Marketing at Bright Horizons Phoenix Day Nursery and Preschool

Thank you for taking the time to review the nursery and thank you for your kind comments.
It is important you do have a daily report each day, therefore I will ensure this is fed back to the Nursery team.


Kind Regards,
Katherine


Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Nicole G (Mother of Child) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has been attending Phoenix Day Nursery for 2.5 years and we have had nothing but positive experiences. My child has always been so happy here and I cannot recommend the nursery highly enough.
It is clear they take great pride in choosing their staff. This is one of the main things that makes
this nursery such a joy - they are so caring towards the children and passionate about their jobs. My child absolutely loves going in every time and loves everyone that looks after her.
My child has a medical condition and the nursery management have gone above and beyond to look out for her needs. This has relieved so much stress for us, as parents, knowing she is in such good hands and also allowed my child's first years to be as normal as possible. We could not be more thankful to the nursery and the staff for this.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Adam S (Father of Child) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our children now attend Bright Horizons Phoenix Day Nursery and both are very happy there. They both love the food and particularly the amount of time spent outside which we as parents believe is very important. Both have fantastic key workers that go over and above. You can tell that the staff
really enjoy their jobs and love children.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Emma H (Mother of Child) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves attending Bright Horizons Phoenix Day Nursery and Preschool, Brentwood. He always goes in happily and tells me of all the things he can’t wait to be doing, especially with his friends (keyworkers).
He is very much an outdoor boy and I love how the children have access to a garden for
the majority of the day - he constantly raves about the slide.
The nursery offer a good online portal too so that I am kept up to date of what he is up to and where he is with his learning.
The food offered is also varied and since attending he eats so much better at home as well. We are looking forward to our youngest starting soon and also to our eldest starting full days when I return to work - I trust Bright Horizons Phoenix completely to watch over them both.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Kate C (Mother of Child) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous nursery that offers such a 5 star service for looking after and caring for the wellbeing and development of the children - and also the parent. My children have really developed since joining and I couldn't be happier with all the nursery's help in facilitating this.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Ashly W (Mother of Child) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has attended Bright Horizons Phoenix Day Nursery for the last year and a half. She loves going, the staff are always happy and on hand to answer any questions. The staff make learning fun and go above the call of duty (in my opinion). I'm very happy with everything apart from there not being
any spaces for my son to attend due to it being such a popular place!! Apart from that no complaints.

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Review from Ellie S (Mother of Child) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursery! Always know exactly what's going on, the parent app is great and full of lovely pics and updates of what they are doing! My child has a great time and is always excited about the events put on! Staff are all so friendly!

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bright Horizons Phoenix Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bright Horizons Phoenix Day Nursery and Preschool is calculated as follows: ( (279 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bright Horizons Phoenix Day Nursery and Preschool is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 number of registered child places is 26, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Large Nursery Groups 2019

Recipient: Bright Horizons Family Solutions Ltd

Date: Tuesday 30 Apr 2019 More details

Top 20 Large Nursery Groups 2018

Recipient: Bright Horizons Family Solutions Ltd

Date: Thursday 01 Mar 2018 More details

Top 10 Large Nursery Groups 2017

Recipient: Bright Horizons Family Solutions Ltd

Date: Wednesday 01 Mar 2017 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sarah Jane

Sarah Jane

Job Title: Nursery Director

Joined: 2011

I have worked for Bright Horizons since 2011 and have worked in the childcare industry for over 23 years. I am a mummy of 2 children and I hold a NNEB qualification.


Working with children brings joy to my life, and I love nothing more than seeing children reach their full potential in a fun, stimulating yet safe environment. Keeping Everyone Safe is of paramount importance to me as a nursery manager and I feel it is my duty care to for the parents that are choosing our setting for their loved ones.


Gemma

Gemma

Job Title: Deputy Manager

Joined: 2007

I have worked in the childcare industry for 10 years and have been working for Bright Horizons since August 2016. I hold a level 5 qualification.


Since working in childcare I have made many special memories and the children make me smile every day which is why I love my career. I aim to deliver a high standard of care by supporting a team of practitioners to provide this here at Phoenix.


Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Phoenix Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Phoenix Day Nursery and Preschool has a Platinum Service – more info.