Bright Horizons Phoenix Day Nursery and Preschool
Merrymeade Coach House & Cottages, Merrymeade Chase,
Brentwood
CM15 9BG
Bright Horizons Phoenix Day Nursery and Preschool has a Review Score of 9.9 (9.894) out of 10, based on 26 reviews in the last 2 years. Over all time Bright Horizons Phoenix Day Nursery and Preschool has 75 reviews.
Review from Lisa B (Mother of Child) published on 14 February 2018
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Overall Experience
5.0 out of 5
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Review from James B (Father of Child) published on 6 February 2018
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5.0 out of 5
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Review from Rebecca Y (Mother of Child) published on 27 December 2017
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5.0 out of 5
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Review from Jon B (Father of Child) published on 12 December 2017
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5.0 out of 5
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Review from Hayley H (Mother of Child) published on 8 December 2017
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5.0 out of 5
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Review from Susan C (Mother of Child) published on 8 December 2017
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5.0 out of 5
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Review from Lorraine W (Mother of Child) published on 8 December 2017
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5.0 out of 5
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Review from R A (Mother of Child) published on 8 December 2017
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5.0 out of 5
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Review from C B (Father of Child) published on 8 December 2017
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5.0 out of 5
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Review from Torie P (Mother of Child) published on 18 October 2017
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Overall Experience
2.0 out of 5
Reply from Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Phoenix Day Nursery and Preschool
Thank you for taking the time review the nursery. We pride ourselves on our healthy menus and snacks that are provided throughout the day to the children, if you are happy to could you please provide me with more information to the following email address - UKfeedback@brighthorizons.com. I will then feed this back to the Senior Management team.
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Review from Sarah Jane C (Mother of Child) published on 11 September 2017
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5.0 out of 5
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Review from Gemma K (Mother of Child) published on 16 May 2017
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5.0 out of 5
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Review from Steve B (Father of Child) published on 15 May 2017
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5.0 out of 5
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Review from Fiona A (Mother of Child) published on 15 May 2017
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5.0 out of 5
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Review from M C (Father of Child) published on 15 May 2017
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5.0 out of 5
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The Review Score of 9.9 (9.894) out of 10 for Bright Horizons Phoenix Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.894 for Bright Horizons Phoenix Day Nursery and Preschool is calculated as follows: ( (279 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.894
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bright Horizons Phoenix Day Nursery and Preschool is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 number of registered child places is 26, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Recipient:
Bright Horizons Family Solutions Ltd
Date: Tuesday 30 Apr 2019 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Thursday 01 Mar 2018 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Wednesday 01 Mar 2017 More details
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Job Title: Nursery Director
Joined: 2011
I have worked for Bright Horizons since 2011 and have worked in the childcare industry for over 23 years. I am a mummy of 2 children and I hold a NNEB qualification.
Working with children brings joy to my life, and I love nothing more than seeing children reach their full potential in a fun, stimulating yet safe environment. Keeping Everyone Safe is of paramount importance to me as a nursery manager and I feel it is my duty care to for the parents that are choosing our setting for their loved ones.
Job Title: Deputy Manager
Joined: 2007
I have worked in the childcare industry for 10 years and have been working for Bright Horizons since August 2016. I hold a level 5 qualification.
Since working in childcare I have made many special memories and the children make me smile every day which is why I love my career. I aim to deliver a high standard of care by supporting a team of practitioners to provide this here at Phoenix.
Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Phoenix Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Phoenix Day Nursery and Preschool has a Platinum Service – more info.
