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Over all time Small Wonders Day Nursery Springfield has 3 reviews.
Review from H K (Mother of Child) published on 31 January 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Verney, Owner at Small Wonders Day Nursery Springfield
Thank you for taking the time to write a review, and we appreciate your positive comments.
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Review from Ayesha R (Mother of Child) published on 13 November 2020
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Overall Experience
1.0 out of 5
I made an observation on hygiene whilst children were in settling sessions about (bathroom floor having a puddle of urine and no hot water with management)
I was late on collecting my child and was alarmed to hear a member of staff screaming at a child whilst I was standing outside the bathroom which is near the entrance. She was very short with me when she finally opened the door. I apologised and said agreed that I was late but had been waiting but no one could hear me over the noise. She mentioned there will be a late charge which was expected and will also make sure the doorbell volume is higher.
I felt sick to my stomach and at the same time relieved I collected my son late to hear this. As a responsible parent, I feel this review needed to be written.
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Review from Vincent (Father of Child) published on 1 July 2016
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Overall Experience
1.0 out of 5
There was no interaction or structured play or
We raised our concerns with the management and was informed that if we didn't like the service we could leave. We were also accused of being abusive and insulting and our place was terminated by post with 18 hours notice leaving us short of child care for 2 weeks. I thought this was highly unprofessional and felt like bullying.
We have since changed our childcare and our child is happier and the change has been very positive for her. The new childcare has made us realise how poor this nursery was.
Reply from Sarah Verney, Director at Small Wonders Day Nursery Springfield
It is very easy to write a review about our establishment when you have been asked to leave because you continually accrued substantial arrears for your childcare fees. It is a shame that there is not a facility to attach a copy of your account over the last two years detailing your appalling payment history and yet we continually cared for your child. Your child attended the nursery from September 2014 to August 2015 and then attended After School Club in 2015 until May 2016. After repeatedly chasing you to pay on time your child's place was revoked. We have been inspected by Ofsted (28 October 2015) and the Grade Awarded was Good. We emphatically disagree with your outrageous judgements and encourage anyone to read our report which highlights the strong focus on children leading healthy lifestyles. The nursery operates an open door policy for visitors which we welcome.
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