The Coach House Day Nursery has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years. Over all time The Coach House Day Nursery has 19 reviews.
Review from Roxanne D (Mother of Child) published on 10 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at The Coach House Day Nursery
Thank you for your wonderful feedback! We're so glad to hear that your child enjoys their time with us and that our engaging activities keep them learning and happy.
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Review from Beth E (Mother of Child) published on 10 February 2025
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Reply from Jennifer OShea, Customer Experience Team Leader at The Coach House Day Nursery
We're so happy to hear that your child loves attending The Coach House! Our dedicated team work hard to create a nurturing environment where children can learn, grow, and thrive. We're delighted that you appreciate our engaging activities and healthy, varied meals.
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Review from D R (Father of Child) published on 3 April 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Review from Pippa E (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your wonderful review! We are delighted to hear that your little one is having a lovely experience at our nursery and appreciate your kind words about the team.
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Review from Holly F (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your review which is important to us, and we appreciate your feedback, please do contact us at feedback@familyfirstnurseries.com so we can discuss concerns.
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Review from Lily C (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your wonderful review! We're delighted to hear that you enjoyed our Easter-themed event and found it adorable. It's heartwarming to know that you had a great time meeting other parents and watching the children play. We're delighted that you find our staff truly marvelous, friendly, creative, and kind.
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Review from F A (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely experience! We're thrilled to hear that you love The Coach House Nursery. It's heartwarming to know that your daughter enjoys coming to nursery and has made wonderful friends.
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Review from Kate W (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Review from Matthew L (Father of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Learning
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Review from Dan F (Father of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Review from J J (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We're delighted to hear that both of your children love The Coach House Nursery. It's heartwarming to know that you've been pleased with our caring staff and that you feel like part of the family. We're glad you appreciate the personal touch of our nursery and that you've had the opportunity to get to know other children and parents.
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Review from Maisie P (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your wonderful review! We are delighted to hear that your little one is having a lovely experience at our nursery and appreciate your kind words about the team.
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Review from R J (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your review which is important to us, and we appreciate your feedback, please do contact us at feedback@familyfirstnurseries.com so we can discuss concerns.
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Charlotte S (Mother of Child) published on 26 March 2024
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We appreciate your kind words about the nursery and the team.
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Learning
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Staff
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Review from J C (Mother of Child) published on 5 December 2023
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We are delighted to hear that your daughter has had a great time since she started, and we appreciate your kind words about our excellent staff and the facilities.
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Review from R C (Mother of Child) published on 31 October 2023
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We are delighted to hear that both you and your daughter have benefited from the supportive and kind staff and that your child is thriving and enjoys going to the nursery so much.
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Review from L D (Mother of Child) published on 30 October 2023
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for the lovely review! We are delighted to hear that your daughter connected with the staff and that you were impressed with the facilities and location.
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Review from Holly T (Mother of Child) published on 17 October 2023
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your lovely review! We are delighted to be a part of your child's growth and development.
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Review from A S (Father of Child) published on 15 August 2023
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Reply from Sid, Senior Marketing Executive at The Coach House Day Nursery
Thank you for your kind words! We're delighted to hear that your daughter loves the nursery and that you're pleased with our staff's communication and the activities we provide.
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The Review Score of 9.9 (9.890) out of 10 for The Coach House Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.890 for The Coach House Day Nursery is calculated as follows: ( (206 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.89
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Coach House Day Nursery is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 number of registered child places is 7.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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