Off street parking available at the front of nursery building, on the London road. Parking also available in church car park accessed from roundabout.
Purbrook Day Nursery & Pre-school has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years. Over all time Purbrook Day Nursery & Pre-school has 91 reviews.
Review from N P (Mother of Child) published on 13 March 2025
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Reply from Jess Robertson, Social Media Co-ordinator at Purbrook Day Nursery & Pre-school
Thank you so much for your lovely review! We're thrilled to hear that your twins have enjoyed their time with us, from the Baby Snug to Toddlers, and that they feel so welcomed each day. It's fantastic that their key workers have built such strong connections with them, and that you're happy with the communication and care provided. We're also pleased to know that they enjoy the wide range of activities and experiences we offer. Thank you for being such an important part of our nursery family.
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Review from Bex V (Mother of Child) published on 31 December 2024
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Reply from Jess Robertson, Social Media Coordinator at Purbrook Day Nursery & Pre-school
Thank you for such a lovely review. We are so proud of our staff and reading that our nursery feels like a family, will really make each one of our team overjoyed. Knowing your daughter comes home tired and messy is a wonderful sign that she's had a fun filled and engaging day. We're so glad you feel supported and nurtured here. Thank you.
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Review from Shannen F (Mother of Child) published on 30 December 2024
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Reply from Jess Robertson, Social Media Coordinator at Purbrook Day Nursery & Pre-school
Thank you so much for taking the time to write such a lovely review. It's wonderful to hear how happy and settled your little ones are, seeing them flourish and build strong bonds with their keyworkers is what we strive for and we're so pleased to hear how much your toddler enjoys sharing her nursery adventures with you. We're glad you enjoyed the Christmas Fayre and we hope you get to enjoy the Christmas dinner next time. Thank you.
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Review from Xiaopei L (Mother of Child) published on 30 December 2024
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Reply from Jess Robertson, Social Media Coordinator at Purbrook Day Nursery & Pre-school
Thank you for such a lovely review. We're thrilled to hear how much your son enjoys his time at nursery and has such a wonderful bond with his key worker. We're so proud of our team and these comments will really make their day. We're so glad you enjoyed the Christmas Fayre, it's always a joy to host these events and we can't wait to make more special memories together in 2025. Thank you for your kind words.
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Review from K S (Mother of Child) published on 30 December 2024
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Reply from Jess Robertson, Social Media Coordinator at Purbrook Day Nursery & Pre-school
Thank you for your lovely review. We're delighted to hear how well both your boys are doing in the baby room and preschool. It's great to know that the handovers and updates are effective and we're so glad the food diary is helping. Hearing how the environment has supported their growth and development truly means a lot. Thank you for your kind words.
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Review from Rob S (Father of Child) published on 4 November 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team works so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email. (Parent Liaison Advisor)
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Review from B C (Mother of Child) published on 31 October 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team works so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email. (Parent Liaison Advisor)
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Review from Emily C (Mother of Child) published on 24 October 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this review. It's wonderful to hear that your children have transitioned to nursery with the help of our team. We put a huge emphasis on that settling-in period, as it can be stressful for children (and parents!) to start at a new nursery, so it's really great to see that it is working. Reward and recognition are a big deal for The Nursery Family, so if there are any particular staff members that have gone above and beyond, please let me know on it would be fantastic to give them the recognition they deserve! (Parent Liaison Advisor)
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Review from G A (Mother of Child) published on 30 September 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email on hannah.harber@isteplearning.co.uk.
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Review from B S (Mother of Child) published on 30 September 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking time out of your day to leave this wonderful review. We make sure to only employ the most passionate and dedicated practitioners in our nurseries, and it is great to see that this is reflected in your daughter's development. Reward and recognition are something we truly value at The Nursery Family, so if there are any team members in particular that you would like to mention, please email me at hannah.harber@isteplearning.co.uk so that we can celebrate their hard work!
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Review from Louise S (Mother of Child) published on 30 September 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review. We really love our garden, outdoor play is so important, and we firmly believe that children thrive whilst in nature! I love the food too, whenever I visit the nurseries I always make sure to arrive at lunchtime so I can have a little plate! We put a lot of work into our menu, working with a nutritionist to make sure that every meal is both delicious and nutritious! If there are any team members in particular that you would like to mention, please do email me on hannah.harber@isteplearning.co.uk.
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Review from Chloe A (Mother of Child) published on 19 September 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Wow, what an absolutely amazing review! Thank you for taking the time out of the day to leave these wonderful comments; the nursery team will be overjoyed to see them. The team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. Have a lovely afternoon!
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Review from Kirsty B (Mother of Child) published on 7 May 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Wow, what a wonderful review - thank you for your lovely comments! It's wonderful to hear that your daughter has transitioned to nursery with the help of our team. We put a huge emphasis on that settling-in period, as it can be stressful for children (and parents!) to start at a new nursery, so it's really great to see that it is working. Reward and recognition are a big deal for the nursery family, so if there are any particular staff members that have gone above and beyond, please let me know on hannah@isteplearning.co.uk - it would be fantastic to give them the recognition they deserve!
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Review from K W (Mother of Child) published on 3 May 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave such a wonderful review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please get in touch.
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Review from R L (Mother of Child) published on 29 April 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email. Have a great day!
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Review from Dale B (Father of Child) published on 29 April 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Hi - Wow, what an absolutely amazing review! Thank you for taking the time to leave these kind words; the nursery team will be overjoyed to see them. Communication and maintaining the nursery and parent relationship are so important to us, so it is great to hear that the use of our app is so effective. If there are any team members that you would like to mention specifically, please do get in touch with me. Reward and recognition are so important to us, and I would love to celebrate any team members who go above and beyond!
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Review from T D (Mother of Child) published on 26 April 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Hi - thank you for taking the time to leave this review. It's wonderful to hear that your daughter transitioned to nursery at a young age with the help of our team. We put a huge emphasis on that settling-in period, as it can be stressful for children (and parents!) to start at a new nursery, so it's really great to see that it is working. Communication and maintaining the nursery and parent relationship are so important to us, so it is great to hear that the use of our app is so effective. If there are any team members that you would like to mention specifically, please do get in touch with me. Reward and recognition are so important to us, and I would love to celebrate any team members who go above and beyond!
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Review from Emily P (Mother of Child) published on 26 April 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Hi there - thank you for taking the time to leave such a fantastic review! We, too, love our outdoor learning environment and firmly believe that children thrive and flourish in nature! The team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email.
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Review from Kate H (Mother of Child) published on 19 April 2024
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Reply from Hannah Harber, Parent Liaison Advisor at Purbrook Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is wonderful to read your comments. The team read every one of these reviews, and this will really make their day! We like to make sure that our amazing practitioners are recognised for their hard work, so if there are any names you would like to mention specifically, please drop me an email at hannah@isteplearning.co.uk. Have a great day!
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Review from Saba R (Mother of Child) published on 17 April 2024
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Reply from Amy Dolan, Marketing Manager at Purbrook Day Nursery & Pre-school
Hi Saba, we are aware of the accident and offer our deepest apologies. Following the accident, the Nursery Manager immediately followed the correct procedures and carried out a full investigation resulting in an action plan to rectify the doors at the Baby Unit. This work has now been carried out and will prevent this from happening again. Once again, we are incredibly regretful that your son has sustained the above injury, and we can assure you that lessons have been learnt from this incident.
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The Review Score of 9.8 (9.848) out of 10 for Purbrook Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.848 for Purbrook Day Nursery & Pre-school is calculated as follows: ( (364 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (4 Very Poors x 1) ) ÷ 396 Ratings = 4.848
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Purbrook Day Nursery & Pre-school is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 number of registered child places is 10, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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