Tops Day Nurseries: Copnor Nursery

442 Copnor Road, Portsmouth PO3 5EW
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8.9 35 Reviews
  • Tops Day Nurseries: Copnor Nursery, Portsmouth
Tops Day Nurseries Copnor in Portsmouth is based within Roko Health Club on Copnor Road in Portsmouth and cares for children aged 3 months – school age.

Roko is a busy members health and fitness club and the nursery is considered to be a valuable addition, although you don’t need to be a Roko member to use the childcare services. Parents can benefit from a large car park for drop off and pick-ups.

Tops Copnor is situated in an ideal place for parents looking for childcare in the Copnor and Hilsea area and has close transport links, being on the main bus route and a short distance from Hilsea Train Station.

At Copnor nursery, children of all ages from babies to pre-school provide extra curricular activities such as Boogie Mites, Bamboo Toothbrushing and Potty Training Academy. Coming soon for 2020 will be Tops Forest School and Tops Cooking School.

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Care Provided by Tops Day Nurseries: Copnor Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Jenny Gibbs (Manager)
  • Number of Childcare Staff
  • 15
  • Total Places for Children
  • 35
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas
  • Parking

  • Easy parking in the roko Health club car park - There are also mother and baby spaces by the entrance to the building.


Tops Day Nurseries: Copnor Nursery Reviews (35)

Total of 35, showing 21-35
8.9

Tops Day Nurseries: Copnor Nursery has a Review Score of 8.9 (8.931) out of 10, based on 5 reviews in the last 2 years. Over all time Tops Day Nurseries: Copnor Nursery has 35 reviews.

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Review from Abby M (Mother of Child) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is currently 1 and has been attending twice a week for full day sessions since she was 9-months-old. Being a first time Mum, the whole idea of leaving my daughter to go to work was really daunting and scary but the whole team made the situation feel so relaxed, comfortable, easy and really
positive. They understood my worries and still to this day, do everything they can to make me feel at ease adjusting to leaving her at nursery. Every day I collect her, she seems really happy and content being there and I believe she always has fun while she's there and I think the experiences she has with learning and play have really helped her grow in leaps and bounds. The team constantly create fun and different activities for the kids to do, I look forward to seeing everything she gets up to at nursery on the Learning Log Book Journal online. I highly recommend this nursery!

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Review from Stacey L (Mother of Child) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend First Steps highly enough. After a few months, and the most patient and lovely nursery staff ever, my very loud and clingy daughter couldn’t be happier to go to nursery. They offer a great variety of activities, games and learning tools and are great about keeping the parents appraised
of their kids days. I also love the wide variety of meals and snacks provided for the kids, always taking into consideration any allergies or intolerance. Everyone there is wonderful with the kids and have an unending supply of patience. Highly recommend!

Reply from Caroline Marks at Tops Day Nurseries: Copnor Nursery

Thanks for this lovely review Stacey. We really appreciate your feedback!


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Review from Sarah C (Mother of Child) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended First Steps @ Roko, Portsmouth since she was 18 months old - she is now 4 and has progressed so much, in all areas of her development, during this time. I couldn't be prouder of what she is achieving and a huge part of this is down to this nursery. The staff are superb (very
friendly, firm, fair) and they really go out of their way for all of the children. All of their food is fresh, healthy, cooked on-site and actually tastes amazing - I have tried it for myself! I cannot rate First Steps @ Roko, Portsmouth enough.

Reply from Jenny Gibbs, Nursery Manager at Tops Day Nurseries: Copnor Nursery

Thank you for the wonderful review, Sarah. It is great that you are so pleased with our service and care, as I will share the review with the staff team. I am sure they will be very grateful for your satisfaction and commitment to supporting us in giving your daughter the very best nursery experience, and preparation for school.


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Review from Hannah B (Mother of Child) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We absolutely love this nursery and so does our son. He enjoys a wide variety of activities, games and learning through play (he especially likes anything that gets him really messy!). The staff are attentive, caring and go above and beyond to help the children they are working with - our son needs
some help with language development and his key worker has excelled herself by providing extra resources for us to use at home. The menus are healthy and encourage tasting a wide range of flavours - he always comes home well fed!
We have recommended to a friend whose daughter now attends and our own daughter will be joining once my maternity leave ends. Nothing but good things to say about First Steps @ Roko Portsmouth!

Reply from Jenny Gibbs, nursery manager at Tops Day Nurseries: Copnor Nursery

Thanks for the wonderful review Hannah. We are so glad you are happy and appreciative of everything we do. Everyone values your support and engagement as we work together to ensure your son receives the best start to his education.


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Review from Nicola F (Mother of Child) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed by First Steps. The staff are all extremely friendly and approachable which makes me feel at ease when dropping my daughter off in the morning and leaving her in their wonderful care. They are always available to talk to you and hand-overs at the end of the day are great to find
out what your child has enjoyed and how they have been throughout the day.
The nursery is bright and welcoming and lots of children's art work and photos are on display which shows the lovely activities the staff do with the children.
My daughter is really happy at nursery. The staff provide lots of stimulating activities for her to engage in which are fun, completely play-based and which support her development.
I would highly recommend First Steps.

Reply from Jenny Gibbs, Manager at Tops Day Nurseries: Copnor Nursery

Thanks for your kind feedback. It's so reassuring to know we are getting it right for our loyal customers and their children.


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Review from Madeleine S (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended first steps since he was 9 months old, he is currently three and a half. They made me feel at ease when he first started at the nursery, reassuring me of routines and informing me in detail about the day that he has had when I collected him. He has a strong bond with his key worker
who has supported me at each stage of his development, and with his transition into the older group. I would highly recommend first steps, they genuinely care about the children they are looking after, mixing education, fun and social skills together to really enable the children to be school ready. My son looks forward to his time at nursery and I feel comfortable leaving him in there care. I am very happy that I chose first steps as my childcare provider.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Maddie,
What lovely comments. We aim to please and it appears we have pleased you. The staff have loved reading everyone's comments and it really motivates them to see that they are appreciated, thank you Maddie.


Jen xx


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Review from Emily F (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little girl loves going to first steps. The staff are great, very caring and knowledgeable. The open atmosphere is perfect and let's the children move through the years without fear or worry. I recommend first steps to everyone!

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Emily,


Thanks for your great feedback. Your little one cracks us up on a regular basis, and I am sure she will be a memorable member of the Rainbow class. We look forward to welcoming the second next year. Glad you are happy and the team are grateful for your feedback, thank you.


Jen xx


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Review from Stacey G (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at first steps since he was 13 months old. He is now 4 and getting ready to start school.
He has loved every minute being here and I have never had any problems leaving him there. All the staff are so friendly and any worries I have had about my son going into different classes as he
get older they have always reassured me and he has loved every teacher he has had.
With the option of a hot meal for a few pounds is fantastic. It all cooked fresh onsite and always healthy.
My son has speech and language problems and the nursery have dealt with him brilliantly. Having 1-1 sessions with his key worker with the work I get from his speech and language classes. Always encouraging him and praising him when he says a word right etc!!
I would recommend this nursery!!!!!!

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Stacey,
Our little man off to school we cannot believe it ! He is such a beautiful boy, it will be hard to say goodbye. Thanks for all your comments. It is so lovely to see we are doing ok by you and many parents and their children. We will all miss you tonnes.


Jen xx


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Review from Debbie (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended First Steps since 11 months and she is now getting ready to leave for school. The nursery has a lovely atmosphere and my daughter certainly has lots of fun. She has been well cared for and has learnt such a lot. Very happy with the nursery.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Debbie,


Thank you for your feedback. You have a very sweet natured little girl there, and we have really cherished our time with her. We all wish her well for the future and dread the goodbyes.


Jen xx


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Review from Natalie R (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended the nursery since January 2016, he really enjoys it and loves all his friends there.


I moved my son from another nursery and am really pleased I did, as I haven't been disappointed.


They are a very professional nursery and the staff are always very helpful and welcoming.


I

would highly recommend.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Natalie,
I am so pleased you are happy with everything here at First Steps. Your son has really become a popular and fun member of the nursery. He relishes his meal times and enjoys everything he is given. He is developing well and forming some lovely relationships. Thanks for your positive feedback, the girl really appreciate the comments.


Jen xx


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Review from Victoria A (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My child has been coming here for 3 years now. I have always felt happy leaving her at the nursery and feel she is very happy at nursery. Staff are approachable and available to answer questions. Good communication.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Vicki,


Thanks ever so much for your comments, we can't believe our little cherub is off so soon. We will all miss her cheery singing and happy nature. Thanks for allowing us to care for her.


Jen xx


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Review from Katharine W (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and atmosphere. We've always felt welcome and happy with the service from day one. Staff are excellent and always chirpy, giving full reports on my daughters day when i pick her up. She has always loved going to nursery here, and she gets to do yoga, arts and crafts, dancing, painting, searching
for bugs in the garden and little trips out in the nice weather. I know that she is always safe and happy at First Steps when i leave her.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Thank you Katherine for your lovely review off the nursery. It is great for the girls to see how much they are appreciated, thank you.


Jen xx


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Review from Kelly F (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is amazing my daughter loves it she enjoys it so much and has developed so well. Some friend's children go there as I recommended it and they all do so well, it's sad my daughter is leaving in July to start school.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Hi Kelly,


Thanks so much for your wonderful comments, they are appreciated by all. I am sure my Birthday buddy will excel at school, but, we will sorely miss your gorgeous one, she has been a ray of sunshine.


Jen xx


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Review from Kirsty W (Mother of Child) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this nursery with both our children for 8 years. We have always been made to feel welcome and our children have both enjoyed their time here. The setting is bright and engaging for the children and the use of the attached gym facilities such as the studio and swimming pool are an added
bonus. Our children have been taken on many visits and have had opportunities to become involved in activities such as swimming and dance. The children are also lucky to have a nice outside area to play in during the warmer months. The staff are caring and supportive and keep parents informed regarding their children's welfare and progress. Parents are invited in for parent/child events during the evenings and weekends which allow working parents to see some of the activities our children are involved in. We are sad that come the summer both our children will be going to school and we will no longer be using this excellent nursery where the staff have become like family to us all.

Reply from Jenny Gibbs, Nursery manager at Tops Day Nurseries: Copnor Nursery

Thank you Kirsty, what a lovely review, I can't believe it will soon be time to say goodbye!! It has been lovely seeing your two grow and flourish and the whole family will be missed, gosh, i'm welling up already here!


Thanks for everything Jen xx


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Review from Sonia H (Mother of Child) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended first steps since she was 4 months old, she's just about to have her 4th birthday.


I've always been extremely happy with the nursery and staff. My daughter loves going to nursery and often asks to go at the weekend!!


I would highly recommend this nursery to other parents,

they consistently go above and beyond.

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Current Review Score: 8.9 (8.931)

Overview of Review Score

The Review Score of 8.9 (8.931) out of 10 for Tops Day Nurseries: Copnor Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Tops Day Nurseries: Copnor Nursery is calculated as follows: ( (44 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.214 Points relating to the number of positive Reviews for Tops Day Nurseries: Copnor Nursery is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 number of registered child places is 7. 5 Positive Reviews ÷ 7 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Jennifer

Jennifer Gibbs

Job Title: Nursery Manager

Joined: 2008

1. Qualifications: Level three childcare and education & Level five leadership and management


2. Experience: 32 Years


3. Hobbies/interests: Music, Reading, Cooking, Hospitality, Holidays and Walking my dog.


4. Fun fact: I have a habit of speaking “in the song”, a sing-song voice, and children will often imitate me in play.


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