Tops Day Nurseries: Portsmouth Nursery has a Review Score of 9.1 (9.103) out of 10, based on 12 reviews in the last 2 years. Over all time Tops Day Nurseries: Portsmouth Nursery has 69 reviews.
Review from F M (Mother of Child) published on 3 March 2025
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
Thank you so much for your kind words! We're so happy to hear that your son enjoys coming to nursery each day, especially Forest School, it's such a fantastic way for children to explore and learn outdoors! We'll be sure to pass on your lovely feedback to the team. It's also great to know that our booking system and last-minute discount bookings have been helpful for you. If there's ever anything more we can do to support you, please don't hesitate to reach out.
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Review from K R (Mother of Child) published on 3 March 2025
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
Thank you so much for your lovely feedback! We're so happy to hear that your son has had such a positive experience at Tops Portsmouth Nursery since he was 10 months old. It's fantastic to know that he loves coming every day and that you feel well-informed and reassured by the staff's communication and updates. We're thrilled to hear that he's learning so much and enjoying healthy meals too. It's our priority to provide a safe, caring, and enriching environment for every child. Thank you for trusting us with his care, and we're so glad he's thriving with us!
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Review from H R (Mother of Child) published on 3 March 2025
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience with us at Tops Portsmouth over the years. Building strong, lasting relationships with the children is at the heart of everything we do, so it's wonderful to know your daughter refers to her care provider as her best friend, what a lovely testament to those bonds! We're thrilled to hear how much she enjoys the arts and crafts activities, as well as Forest School, and that the observations and handovers have kept you informed and involved in her daily experiences. It's great to know that our enthusiastic team members are making a difference! It's also fantastic to hear that she's enjoying the cooking school each week. We're so happy that you would recommend us, and if there's anything more we can do to support you, please don't hesitate to reach out. Thank you again for your wonderful review!
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Review from H Y (Mother of Child) published on 9 December 2024
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Review from Harriet F (Mother of Child) published on 15 November 2023
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
Thank you so much for your incredibly heartwarming feedback! We're thrilled to hear that you find our nursery absolutely amazing, and we appreciate your kind words about our fantastic staff.
Ensuring a safe and nurturing environment is our top priority, and it's wonderful to know that you feel your little one is always in very safe hands. Your recommendation means the world to us, and we're delighted that your child is always happy to attend.
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Review from C H (Mother of Child) published on 20 September 2023
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
We are deeply touched by your heartfelt review and the kind words you've shared about your daughter's experience at Tops. It has been an absolute joy and privilege to be a part of your daughter's growth and development since she was just 10 months old.
We are delighted to hear that your daughter has formed strong and loving relationships with every member of our staff. We strive to create a nurturing and caring environment where each child feels loved and supported. Your trust in us to care for your daughter is something we hold in the highest regard.
We understand the importance of early intervention and support when it comes to special educational needs. Our dedicated Special Education Needs Coordinator (SENCO) is committed to addressing concerns and providing the necessary support for each child's unique development journey. Thank you for entrusting us with the care and education of your precious daughter.
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Review from Elizabeth S (Mother of Child) published on 7 September 2023
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
It has been a true pleasure to watch your son grow and thrive in our nursery since he was just 9 months old. We deeply appreciate your kind words regarding our team's dedication and genuine care, which has undoubtedly contributed to his development and happiness while being a part of our nursery community.
We are glad that you find our management team approachable and visible, and we appreciate your recognition of our staff's high morale and enthusiasm for their work. Maintaining a positive and nurturing environment is of paramount importance to us, and we are delighted that this has made a difference for your family.
It warms our hearts to know that your son has enjoyed the outings and activities we organize. We strive to create engaging experiences that enhance learning and create lasting memories.
Thank you again for entrusting us with the care of your son.
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Review from L S (Mother of Child) published on 29 August 2023
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery
We are so happy to hear your kind words and appreciation for Tops Portsmouth nursery! Your daughter in Preschool 1 has been with us since she was 1 year old, and we've cherished every moment of watching her grow and flourish.
It's heartwarming to know that she has been well taken care of and is thriving, even as a shy child. Our dedicated pre-school team is always here to support and nurture the confidence of every child, and it's a joy to see the progress she has made.
We understand the importance of providing the right support, especially when it comes to individual needs. We are committed to creating a comfortable and understanding environment for all our children.
It warms our hearts to know that your eldest daughter has also had a wonderful experience here at Tops Portsmouth. Building strong relationships with our staff is something we value greatly, and it's always a delight to have her come back and visit.
Thank you for sharing your positive experience with us
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Review from Jade M (Mother of Child) published on 10 August 2023
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for taking the time to leave us a lovely review.
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Review from C H (Mother of Child) published on 26 April 2023
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your review, we really appreciate it and we are so happy you are making the most of our amazing Hi5's Holiday Club!
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Review from Harriet C (Mother of Child) published on 24 March 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your positive review, we really appreciate it!
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Review from J M (Mother of Child) published on 20 March 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you very much for your positive review, we really appreciate it!
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Review from Nicole W (Mother of Child) published on 3 March 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you very much for your positive review, we really appreciate it!
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Review from Luke G (Father of Child) published on 20 January 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you very much for your positive review, we really appreciate it! It's lovely to hear how much your son enjoys his time with us!
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Review from E W (Mother of Child) published on 20 January 2023
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Review from D B (Mother of Child) published on 30 November 2022
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your lovely review. We are so happy to hear that your little one loves us at Tops Portsmouth and that you enjoyed our stay and play session.
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Review from Jemma S (Mother of Child) published on 28 November 2022
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your lovely review, we are so happy to hear that your little one loves us at Tops Portsmouth!
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Review from Y B (Mother of Child) published on 28 November 2022
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you very much for your positive review, we really appreciate it.
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Review from Jincy D (Mother of Child) published on 7 October 2022
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your lovely review Jincy, we are so glad he is enjoying his new school.
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Review from A K (Mother of Child) published on 29 September 2022
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery
Thank you for your comments, I’m sorry that you felt things had changed within the nursery, however, I understand that the manager has now been in contact to discuss your views.
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The Review Score of 9.1 (9.103) out of 10 for Tops Day Nurseries: Portsmouth Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.625 for Tops Day Nurseries: Portsmouth Nursery is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 144 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.478 Points relating to the number of positive Reviews for Tops Day Nurseries: Portsmouth Nursery is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 number of registered child places is 23. 11 Positive Reviews ÷ 23 = 0.478
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: Interim Nursery Manager
Joined: 2014
Interim Nursery Manager
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