Tops Day Nurseries: Portsmouth Nursery

Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth PO6 3LY
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9.1 69 Reviews
  • Tops Day Nurseries: Portsmouth Nursery, Portsmouth
In April 2015, Tops Day Nursery in Portsmouth proudly achieved an 'Outstanding' rating from Ofsted. The nursery is a dedicated childcare facility staffed by a team of highly qualified professionals.

As a part of a wider group leading in eco-sustainable childcare and education across the UK, the nursery prioritises environmental consciousness, integrating the principles of reducing, reusing and recycling into the daily routines of both children and staff. The nursery also offers unparalleled flexibility, allowing parents to book childcare in precise 15-minute intervals, ensuring they only pay for the time they need.

Furthermore, the state-of-the-art facility is fully equipped to provide a comprehensive early years learning program that caters to various age groups, effectively preparing children for the challenges of full-time education. They are committed to maintaining a no-added sugar menu, ensuring children receive a nutritious and healthy diet.

Care Provided by Tops Day Nurseries: Portsmouth Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Rebecca Rogers (Interim Nursery Manager)
  • Number of Childcare Staff
  • 59
  • Total Places for Children
  • 115
  • Age Range
    • from 0 years 3 months
    • to 4 years 11 months
  • Opening Times
  • Monday 06:00-20:00
    Tuesday 06:00-20:00
    Wednesday 06:00-20:00
    Thursday 06:00-20:00
    Friday 06:00-20:00
  • When Closed
  • Christmas, Boxing Day & New Year

Tops Day Nurseries: Portsmouth Nursery Reviews (69)

Total of 69, showing 1-20
9.1

Tops Day Nurseries: Portsmouth Nursery has a Review Score of 9.1 (9.103) out of 10, based on 12 reviews in the last 2 years. Over all time Tops Day Nurseries: Portsmouth Nursery has 69 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, all super friendly. My son is happy to go every day. He especially enjoys Forest School run by a man who is awesome. Booking is always quick and easy and last-minute discount bookings are a real lifesaver.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

Thank you so much for your kind words! We're so happy to hear that your son enjoys coming to nursery each day, especially Forest School, it's such a fantastic way for children to explore and learn outdoors! We'll be sure to pass on your lovely feedback to the team. It's also great to know that our booking system and last-minute discount bookings have been helpful for you. If there's ever anything more we can do to support you, please don't hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

My son started at Tops Day Nurseries: Portsmouth Nursery at 10 months old. The staff are all so caring and he loves going every day. He's learned so much and eats so well. I know he's in good hands and feel so informed by staff on what's happening when he's there. They take the time to talk to you and
share pictures. I couldn't imagine him going anywhere else!

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

Thank you so much for your lovely feedback! We're so happy to hear that your son has had such a positive experience at Tops Portsmouth Nursery since he was 10 months old. It's fantastic to know that he loves coming every day and that you feel well-informed and reassured by the staff's communication and updates. We're thrilled to hear that he's learning so much and enjoying healthy meals too. It's our priority to provide a safe, caring, and enriching environment for every child. Thank you for trusting us with his care, and we're so glad he's thriving with us!


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Overall Experience  Overall Experience 5.0 out of 5

Tops Day Nurseries: Portsmouth Nursery has a great regular team, most of the staff have been there since my first attended 4 years ago. One of my children is in preschool 3 and they are just great, when your little girl refers to her care provider as her 'bestie' this just shows the relationships and
bonds they create. One member of staff is great with the arts and crafts and producing great activities with forest school, and what I appreciate the most is that he uploads observations all the time, providing me with some insight as to what she gets up to each day. Their handovers are always fantastic I especially like handovers he is always very enthusiastic and you can tell he loves his job. All staff are friendly and provide a warm welcome to my daughter at every drop-off. I can't thank them enough and highly recommend Tops Portsmouth to any one who asks.
The addition of cooking school is a lovely touch, that my daughter looks forward to every week.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience with us at Tops Portsmouth over the years. Building strong, lasting relationships with the children is at the heart of everything we do, so it's wonderful to know your daughter refers to her care provider as her best friend, what a lovely testament to those bonds! We're thrilled to hear how much she enjoys the arts and crafts activities, as well as Forest School, and that the observations and handovers have kept you informed and involved in her daily experiences. It's great to know that our enthusiastic team members are making a difference! It's also fantastic to hear that she's enjoying the cooking school each week. We're so happy that you would recommend us, and if there's anything more we can do to support you, please don't hesitate to reach out. Thank you again for your wonderful review!


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Overall Experience  Overall Experience 2.0 out of 5

I encountered many issues at this nursery, and I'm really glad I decided to transfer my daughter. Since making the switch, her behavior has improved significantly, and she's much happier and learning a lot. Unfortunately, this nursery felt barely like a babysitting environment more than anything else.
Also,
I was paying a fortune for nothing in return, now I am paying literally half the amount in her new nursery which is now very much attached to it's teachers.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing nursery. The staff are fantastic - every single one of them! Can't fault it in any way at all. 100% recommend. Always in very safe hands and never had to worry about them. Always happy to go...

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

Thank you so much for your incredibly heartwarming feedback! We're thrilled to hear that you find our nursery absolutely amazing, and we appreciate your kind words about our fantastic staff.


Ensuring a safe and nurturing environment is our top priority, and it's wonderful to know that you feel your little one is always in very safe hands. Your recommendation means the world to us, and we're delighted that your child is always happy to attend.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Tops since she was 10 months old. She has gained such a good relationship with every single member of staff. The staff love my daughter as if she were their own, and I couldn’t ask for anyone better to leave her with. From around 18 months we knew my daughter wasn’t developing
how she should be alongside her peers. The SENCO (Special Education Needs Coordinator) was amazing and listened to all my worries and concerns. She then referred to all professionals who were needed. Because of Tops I was able to get an autism diagnosis at the age of just 3. This wouldn’t have been possible without Tops. I owe every person so much, thank you for all being amazing, kind, and understanding. And thank you for prepping my darling for big girl school.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

We are deeply touched by your heartfelt review and the kind words you've shared about your daughter's experience at Tops. It has been an absolute joy and privilege to be a part of your daughter's growth and development since she was just 10 months old.
We are delighted to hear that your daughter has formed strong and loving relationships with every member of our staff. We strive to create a nurturing and caring environment where each child feels loved and supported. Your trust in us to care for your daughter is something we hold in the highest regard.
We understand the importance of early intervention and support when it comes to special educational needs. Our dedicated Special Education Needs Coordinator (SENCO) is committed to addressing concerns and providing the necessary support for each child's unique development journey. Thank you for entrusting us with the care and education of your precious daughter.


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Overall Experience  Overall Experience 5.0 out of 5

I have only praise for this nursery/preschool. My son has been there since he was 9 months old and is now just about to start school. All of the staff have been brilliant and have shown genuine care and kindness to both us and him, mopping up both our tears in the early days when he didn't want to leave.

The management team are visible to parents and children, which is nice to see.
Staff seem to have good morale and appear to enjoy working there, which makes such a difference.
On the odd occasion I have been late to collect, staff have been understanding and kind given the nature of my work. The flexibility of booking the week before has been incredible and has made fitting into work so much easier.
He has loved the trips out.
Thank you all so much for taking such good care of my little boy. We are very grateful and will be using your service again next year for our little girl!

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

It has been a true pleasure to watch your son grow and thrive in our nursery since he was just 9 months old. We deeply appreciate your kind words regarding our team's dedication and genuine care, which has undoubtedly contributed to his development and happiness while being a part of our nursery community.
We are glad that you find our management team approachable and visible, and we appreciate your recognition of our staff's high morale and enthusiasm for their work. Maintaining a positive and nurturing environment is of paramount importance to us, and we are delighted that this has made a difference for your family.
It warms our hearts to know that your son has enjoyed the outings and activities we organize. We strive to create engaging experiences that enhance learning and create lasting memories.
Thank you again for entrusting us with the care of your son.


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Overall Experience  Overall Experience 5.0 out of 5

My daughter is currently in Pre-School 1 and has been at Tops Portsmouth since she was 1 year old. She has always been very well looked after and has been happy at nursery despite being quite a shy child. The pre-school team have helped her grow in confidence over the past year and it has been lovely
to hear how well she has been doing. They have also provided a lot of support and understanding around some issues that she has had with extremely fussy eating.
In addition, my eldest daughter attended the nursery from being a baby in the nest right up to a school-age child in the holiday club. She built such beautiful relationships with the staff that she is still excited to come with me to pick up her sister so that she can say hello.
I honestly cannot praise the nursery enough and I am so pleased to see that they have recently been moved back to Good by Ofsted as it is thoroughly deserved.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Portsmouth Nursery

We are so happy to hear your kind words and appreciation for Tops Portsmouth nursery! Your daughter in Preschool 1 has been with us since she was 1 year old, and we've cherished every moment of watching her grow and flourish.
It's heartwarming to know that she has been well taken care of and is thriving, even as a shy child. Our dedicated pre-school team is always here to support and nurture the confidence of every child, and it's a joy to see the progress she has made.
We understand the importance of providing the right support, especially when it comes to individual needs. We are committed to creating a comfortable and understanding environment for all our children.
It warms our hearts to know that your eldest daughter has also had a wonderful experience here at Tops Portsmouth. Building strong relationships with our staff is something we value greatly, and it's always a delight to have her come back and visit.
Thank you for sharing your positive experience with us


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this nursery enough, they have helped and supported my little man in the transition for him to start school in September. They all have the children’s best interests at heart and they go above and beyond for them. Thank you very much for everything you have done and more.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for taking the time to leave us a lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent High 5's holiday club which both our children attend having been at Tops before they went to school. The staff are lovely and really caring. They are given opportunities to learn and develop and do really great activities. Everyone is so friendly and kind. Would strongly recommend it for children
of all ages up to school and for holiday clubs.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your review, we really appreciate it and we are so happy you are making the most of our amazing Hi5's Holiday Club!


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Overall Experience  Overall Experience 5.0 out of 5

I contacted Tops Day Nursery looking for an emergency day space for my toddler as we were travelling to Portsmouth for my mother's funeral the following day and had been let down with our childcare arrangements. The office team at Tops were very quick to respond and was thankfully able to facilitate
us. Although we were only coming for one day, the nursery was very thorough in enrolling and learning about my son's likes and needs, etc.
I was apprehensive as to how he would react to a new space and people, however, we found the nursery very welcoming and my son was very happy to go inside with the caregiver and settled in immediately. When I picked him up in the afternoon he was in great spirits and spoke about the wonderful day he had and all the activities he did at his 'special nursery'.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your positive review, we really appreciate it!


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Overall Experience  Overall Experience 5.0 out of 5

My two children love nursery, they both started and struggled with separation but Tops Nursery made them feel so comfortable they settled quicker than I thought and love going. This makes going to work so much easier.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you very much for your positive review, we really appreciate it!


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Overall Experience  Overall Experience 5.0 out of 5

My son started here in November and I could not fault the nursery at all. He has blossomed into a confident and bright young man thanks to all the nursery workers. They are excellent at communication and making sure to keep me up to date with my son's progress. My son needs a little extra help in certain
areas and they have gone above and beyond to assist me with this. All the staff are lovely and efficient. I feel confident in recommending this nursery to anyone!

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you very much for your positive review, we really appreciate it!


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Overall Experience  Overall Experience 5.0 out of 5

My son is extremely happy at the nursery and skips through the doors every day. I have had a great experience dealing with the staff and would definitely recommend other parents to ensure their child attends here. Prior to coming to nursery, my son was socially withdrawn around others which was due
to the pandemic and limited interaction. Since then he has grown massively in confidence and I credit that to how much he enjoys the nursery. I have also found the admin to be very helpful in any queries regarding change of hours and flexible with changes I have had to make fairly quickly. I feel he has been well prepared for primary school and will be sad to leave.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you very much for your positive review, we really appreciate it! It's lovely to hear how much your son enjoys his time with us!


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Overall Experience  Overall Experience 5.0 out of 5

My daughter has attended Tops since she was 7 months old and now is 3 years old. She always has the biggest smile on her face and runs into the nursery when attending or towards the staff here with open arms. This to me is a telltale sign as a parent, that she feels comfortable and safe being here.
The staff at Tops have always been extremely accommodating to her and kept myself and her father in the loop with her development needs, working alongside her external therapies also. It is nice to feel my daughter is a part of something like she does at Tops. They are always accommodating and extremely flexible with the work patterns of shift workers.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending Top Day Nursery since she was 14 months old, settling in immediately and seems to really enjoy going. All the staff are always nice and helpful. I recently attended a stay-and-play session, there are so many activities to do as well as a very large garden to play in. I
would definitely recommend this nursery.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your lovely review. We are so happy to hear that your little one loves us at Tops Portsmouth and that you enjoyed our stay and play session.


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Overall Experience  Overall Experience 5.0 out of 5

I'm so happy with the choice we made in putting our son in Tops Day Nursery Portsmouth, QA hospital site. All of the staff from the admin team, chefs and caregiving team are all so personable, approachable, friendly, caring, helpful and professional. I couldn't be happier since my son has joined the
tops family, he has come on so well in his development and confidence I know a big part of this is down to the fabulous team/family. Thank you and continue what you guys do, you're all awesome.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your lovely review, we are so happy to hear that your little one loves us at Tops Portsmouth!


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and understands my child's needs. The receptionist is very nice. They could improve with their food options, other than that, I am happy with the overall services. My child loves going to the nursery and learn new activities.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you very much for your positive review, we really appreciate it.


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Overall Experience  Overall Experience 4.0 out of 5

Thank you Tops Day Nursery team, especially to Preschool 3, for the overall development of my son. He is enjoying his new school. He would not be able to do that unless you helped him in his early stages. Thank you once again.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your lovely review Jincy, we are so glad he is enjoying his new school.


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Overall Experience  Overall Experience 2.0 out of 5

Tops Day Nursery used to be a better place especially a few years ago. Once they had a change in management, it is not so lovely anymore. The staff change very often but they are nice and helpful, especially the receptionist, but unfortunately the staff in the office is not so friendly and not very
helpful.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Portsmouth Nursery

Thank you for your comments, I’m sorry that you felt things had changed within the nursery, however, I understand that the manager has now been in contact to discuss your views.


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Current Review Score: 9.1 (9.103)

Overview of Review Score

The Review Score of 9.1 (9.103) out of 10 for Tops Day Nurseries: Portsmouth Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Tops Day Nurseries: Portsmouth Nursery is calculated as follows: ( (116 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 144 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.478 Points relating to the number of positive Reviews for Tops Day Nurseries: Portsmouth Nursery is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 number of registered child places is 23. 11 Positive Reviews ÷ 23 = 0.478

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Rebecca

Rebecca Rogers

Job Title: Interim Nursery Manager

Joined: 2014

Interim Nursery Manager


Frequently Asked Questions about Tops Day Nurseries: Portsmouth Nursery

What is the Age Range of Children that Tops Day Nurseries: Portsmouth Nursery accepts?

Tops Day Nurseries: Portsmouth Nursery accepts Children aged from 0 years 3 months to 4 years 11 months.

What Days & Hours is Tops Day Nurseries: Portsmouth Nursery Open?

Tops Day Nurseries: Portsmouth Nursery is open: Monday 06:00-20:00, Tuesday 06:00-20:00, Wednesday 06:00-20:00, Thursday 06:00-20:00, Friday 06:00-20:00.

How many Children does Tops Day Nurseries: Portsmouth Nursery have capacity for?

Tops Day Nurseries: Portsmouth Nursery has capacity for a total of 115 Children.

How far is Tops Day Nurseries: Portsmouth Nursery to the centre of Portsmouth?

3.8 mile(s) as the crow flies, distance by road may be significantly further.