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Playschool Nursery (Harpenden) has a Review Score of 2.6 (2.583) out of 10, based on 1 reviews in the last 2 years. Over all time Playschool Nursery (Harpenden) has 1 review.
Review from R C (Mother of Child) published on 2 October 2024
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Management Team at Playschool Nursery (Harpenden)
Playschool Nursery strives for excellence and has supported families in Harpenden for over 15 years. When there has been an error we believe in being honest - it is one of the core values of the nursery. As soon as we realised our mistake we contacted the parent with our apologies for offering a place that was not available. An alternative place for both children was offered at one of our other nurseries. The parent declined this offer and a full refund with interest was provided. A full review of administrative processes has been conducted to ensure this error does not occur again. As an early years provider, Ofsted requires us to inform parents of any changes to key persons that may affect their child, and this is our priority in all communication. Regular updates including any changes are provided to parents via handovers, email communication and regular development reviews. Parents also have the option to request a meeting with their keyworker at any point. Staff retention and development are very important to us, and we are very active in this area as reflected in the Gold Status for Investors in People awarded to Playschool Nursery in 2022 with a reappraisal of the Gold standard in 2023 and 2024. Along with on-the-job coaching and mentoring our practitioners have formal touch points where we check in on their wellbeing as well as identify their training and development needs via weekly supervisions with Room Leads. There is also an annual appraisal process for all staff conducted with the support of senior management and clearly defined career paths for our teams.
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The Review Score of 2.6 (2.583) out of 10 for Playschool Nursery (Harpenden) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.6 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.583 for Playschool Nursery (Harpenden) is calculated as follows: ( (2 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 12 Ratings = 2.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Playschool Nursery (Harpenden) is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 number of registered child places is 17.2. 0 Positive Reviews ÷ 17.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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