Tops Day Nurseries: Newport Nursery has a Review Score of 8.7 (8.687) out of 10, based on 7 reviews in the last 2 years. Over all time Tops Day Nurseries: Newport Nursery has 119 reviews.
Review from K H (Mother of Child) published on 26 June 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
Thank you for taking the time to share your concerns with us. We are sorry to hear that you are not satisfied with the feedback provided following our recent investigation into the issues you raised. Please be assured that your concerns were thoroughly investigated. Our priority is to ensure the highest standards of care and communication, and we take all feedback seriously as part of our commitment to continuous improvement. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
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Review from Rebecca D (Mother of Child) published on 26 March 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
Thank you for your review! We're delighted to hear that you've had such positive experiences with our nursery over the past six years. Our dedicated staff members strive to create a nurturing and engaging environment where children can thrive. From exciting activities to fun-filled trips, we aim to make every day memorable for your little ones. Knowing each child by name and making them feel special is at the heart of what we do. We appreciate your recommendation and look forward to continuing to provide exceptional care for your family.
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Review from Kelly R (Mother of Child) published on 21 March 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
Thank you so much for your wonderful review! We're delighted to hear that your son enjoys coming to our nursery every day and that he feels so at home with us. We truly cherish the opportunity to nurture and support him as he grows and learns. It's fantastic to know that he loves our activities and learning experiences, and we always strive to incorporate the children's ideas and interests into our programs. We're thrilled that you've found our support helpful and we're grateful for your kind words. We're committed to providing a diverse and nutritious menu, and we're thrilled to hear that your son enjoys the variety of food we offer. Forest School is indeed a special day, and we're delighted that it's a highlight for him. Thank you again for your lovely feedback and for entrusting us with your son's care and education!
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Review from H W (Mother of Child) published on 7 March 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
! We are delighted to hear that your daughter has thrived in our care and that you have had such positive experience with our staff and facilities.
Ensuring the well-being of every child is our top priority, and we are pleased that our team has been attentive to your daughter's health needs and has maintained excellent communication with you throughout her time with us.
We're thrilled that the transition to a new room was seamless and that your daughter continues to be happy and engaged in her learning experiences. Our forest school program is indeed a special addition, and we're thrilled to hear that it has been such a positive experience for her.
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Review from Ollie S (Father of Child) published on 7 March 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
It's wonderful to know that his key person has made such a positive impact by taking the time to build a strong relationship with him. We understand how important it is for parents to feel confident when dropping off their children, and we're thrilled that this has been your experience.
We're also pleased to hear that your son is embracing new experiences, including trying different foods despite being a fussy eater. Our dedicated team strives to create a nurturing environment where children feel encouraged to explore and grow, both emotionally and physically.
We're proud of our outdoor learning approach and believe that spending time outside, regardless of the weather, provides invaluable opportunities for children to connect with nature and enhance their learning experiences.
Thank you for your trust in Tops Newport. We're honored to be a part of your son's early education journey and look forward to continuing to support his development.
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Review from Gem A (Mother of Child) published on 22 February 2024
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Reply from Funke Olotu, Marketing at Tops Day Nurseries: Newport Nursery
Thank you so much for your heartwarming review! We are thrilled to hear about your positive experience with Tops.
Our dedicated staff members take pride in providing a nurturing and knowledgeable environment for all children. It's wonderful to hear that you feel your child's needs are always put first and that our setting promotes independence.
We greatly appreciate your recommendation to friends and family. Building trust with our parents is of utmost importance to us, and we are delighted that you have found our communication and administration staff to be responsive and helpful.
We understand the importance of keeping parents informed, which is why we utilize our online system to provide real-time updates on your child's care, meals, achievements, and activities. It brings us immense joy to know that receiving these updates and photos throughout the day brings you reassurance and peace of mind while you are at work.
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Review from I V (Mother of Child) published on 24 March 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Newport Nursery
Thank you for your positive review, we really appreciate it!
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Review from Joanne S (Mother of Child) published on 20 March 2023
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Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Newport Nursery
Thank you very much for your positive review, we really appreciate it!
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Review from Eve C (Mother of Child) published on 26 April 2022
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Newport Nursery
Thank you for your wonderful review. We really appreciate your feedback and are so pleased to hear you are happy with our Education and Care and the support we provide you and your family.
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Review from Shantay L (Mother of Child) published on 26 April 2022
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Newport Nursery
Thank you for your wonderful review. We really appreciate your feedback and are so pleased to hear you are happy with our Education and Care.
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Review from E R (Mother of Child) published on 26 April 2022
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Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Newport Nursery
Thank you for your wonderful review. We really appreciate your feedback and are so pleased to hear you are happy with our Education and Care and the support we provide you and your family.
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Review from Charlotte M (Mother of Child) published on 3 February 2022
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Review from Sophie T (Mother of Child) published on 20 October 2021
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Review from Janina R (Mother of Child) published on 20 October 2021
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Review from Samantha P (Mother of Child) published on 20 October 2021
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Review from Kwaku B (Father of Child) published on 22 June 2021
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Review from Jo H (Mother of Child) published on 11 June 2021
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Review from Tracy K (Mother of Child) published on 11 June 2021
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Review from Katie B (Grandmother of Child) published on 11 June 2021
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Review from Mel S (Mother of Child) published on 11 June 2021
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The Review Score of 8.7 (8.687) out of 10 for Tops Day Nurseries: Newport Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.595 for Tops Day Nurseries: Newport Nursery is calculated as follows: ( (72 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 84 Ratings = 4.595
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.092 Points relating to the number of positive Reviews for Tops Day Nurseries: Newport Nursery is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 number of registered child places is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Joined: 2011
Nursery Manager
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