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Bright Horizons Little Stars Nursery and Preschool has a Review Score of 8.5 (8.528) out of 10, based on 7 reviews in the last 2 years. Over all time Bright Horizons Little Stars Nursery and Preschool has 70 reviews.
Review from Rebecca H (Mother of Child) published on 23 January 2025
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Little Stars Nursery and Preschool
Hello, thank you so much for your positive feedback! Thank you for recommending us.
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Review from Patrick O (Father of Child) published on 22 December 2023
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Little Stars Nursery and Preschool
Hello, thank you so much for your heartwarming review! We're thrilled to hear that your children loved their time at our nursery. We're glad the app has been a helpful tool for you to stay connected and informed about your children's activities.
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Review from Ali H (Father of Child) published on 3 October 2023
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Review from Richard S (Father of Child) published on 28 September 2023
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Reply from Amanda Barlow, Marketing and Campaigns Executive at Bright Horizons Little Stars Nursery and Preschool
Hello, thank you so much for your positive feedback!
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Review from Mark D (Father of Child) published on 28 September 2023
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Reply from Amanda Barlow, Marketing and Campaigns Executive at Bright Horizons Little Stars Nursery and Preschool
Thank you for letting us know how pleased you are with our nursery. Once again, thank you very much for taking the time to review us.
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Review from Matthew H (Father of Child) published on 25 July 2023
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Review from Lucy H (Mother of Child) published on 5 May 2023
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Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Little Stars Nursery and Preschool
Hi, thank you for taking the time to share your experience. Feedback from families is incredibly helpful and we would welcome the opportunity to review this further. If you'd like to contact us to share further details of your experience please email ukcomplaints@brighthorizons.com
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Review from M Z (Mother of Child) published on 26 August 2022
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Review from Julia M (Mother of Child) published on 20 October 2021
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Review from Lizzie H (Mother of Child) published on 30 August 2021
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Review from Sarah U (Mother of Child) published on 19 May 2021
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Review from Hayley C (Mother of Child) published on 25 February 2021
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Review from Jessica F (Mother of Child) published on 16 December 2020
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Review from Fiona O (Mother of Child) published on 7 December 2020
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Review from Harry M (Father of Child) published on 23 November 2020
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Review from Victoria B (Mother of Child) published on 13 March 2020
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Review from David W (Father of Child) published on 21 January 2020
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Review from Carolyn S (Mother of Child) published on 20 December 2019
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Review from J B (Mother of Child) published on 27 August 2019
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Review from Thomas B (Father of Child) published on 24 May 2019
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I cannot speak highly enough of Little Stars and am so pleased that our son is in such a welcoming place.
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The Review Score of 8.5 (8.528) out of 10 for Bright Horizons Little Stars Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.452 for Bright Horizons Little Stars Nursery and Preschool is calculated as follows: ( (68 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 84 Ratings = 4.452
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.076 Points relating to the number of positive Reviews for Bright Horizons Little Stars Nursery and Preschool is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 number of registered child places is 12.6. 6 Positive Reviews ÷ 12.6 = 0.476
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Recipient:
Bright Horizons Family Solutions Ltd
Date: Tuesday 30 Apr 2019 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Thursday 01 Mar 2018 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Wednesday 01 Mar 2017 More details
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Job Title: Deputy Manager
Hannah has a BTEC National Diploma in Childhood Studies and has worked in the baby room at Little Stars since July 2000. She started as a Nursery Nurse in the baby room and has worked her way up to Room Leader. Hannah also has experience as a Deputy Manager and steps up when required.
Job Title: Nursery Manager
Hi, my name is Claire and I am the Nursery Manager of Bright Horizons Little Stars Nursery and Preschool.
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