N Family Club - Ockham

Pound Farm, Old Lane, Ockham, Cobham KT11 1NH
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9.8 64 Reviews
  • N Family Club - Ockham, Cobham
N Family Club – Ockham is located in an idyllic countryside spot on the beautiful grounds of Pound Farm. The nursery itself is set within a converted barn and stable and was freshly redecorated in 2021. Surrounded by farmland, the nursery is filled with character while equally purpose-built to support every element of the early years curriculum. Playrooms are filled with natural light. Outside, large gardens come complete with a climbing structure, slide and race track, and provide the perfect setting for children to explore during regular Forest School-inspired sessions. There is also a large car park to help make pick-ups and drop-offs as easy as possible.

Meals are nutritionist-designed and prepared fresh onsite by in-house chefs. And as an N parent, each month you'll be invited to their Family Club talks: a programme of online events led by experts in the early years. The standard day is 8am – 6pm, with an option to extend this by half an hour to ensure flexibility for families.

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Care Provided by N Family Club - Ockham

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Holly (Manager)
  • Number of Childcare Staff
  • 25
  • Total Places for Children
  • 70
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - Ockham

  • Under 3 years £105 per standard day
    3 years + £100 per standard day


    Fees include all meals, snacks, formula for infants, nappies, and trips.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - Ockham Reviews (64)

Total of 64, showing 21-40
9.8

N Family Club - Ockham has a Review Score of 9.8 (9.765) out of 10, based on 28 reviews in the last 2 years. Over all time N Family Club - Ockham has 64 reviews.

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Review from M K (Mother of Child) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending this nursery since she was 1. She is now 4 and is thriving. It’s a pleasure to see her confidence grow under the guidance of her caregivers and she looks forward to going to nursery each time to see what they’ll be doing that day. The well-being, learning, and development
of the children is at the heart of everything and they very much work with you to determine areas to work on.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Thank you for your amazing feedback. It is great to hear how we are doing as a team for our families. Thank you for choosing N Ockham for your child. Many thanks!


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Review from S S (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fabulous. Extremely caring and take great care in creating a fun and engaging environment for the children. The nursery is a lovely space in a beautiful setting. There is good communication from the team and my child is very happy and loves the team.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Thank you so much for your lovely feedback, and thank you for choosing N Ockham. Many thanks


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Review from C M (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this nursery enough. We feel so comfortable leaving our daughter with the wonderful staff. She walks in every day with a smile and often talks about all of her friends she has made there, kids and key workers alike. We are updated regularly throughout the day and always smile at
the wonderful photographs.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Such lovely feedback, thank you so much for your kind words and for choosing us to care for your child. Many thanks Becky


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Review from Kate S (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been at the nursery for around six months and he loves it. He settled in really well (something every parent worries about) and I think that’s a testament to the excellent staff. It’s clear they really care about the children and he adores them. Activities are interesting and well-managed
and the daily routine is well-organised. It’s great to get updates on his day via the app and staff are easily contactable.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Thank you so much for your kind words, and for choosing N Ockham, It is an absolute pleasure to have you with us at N Ockham. Many thanks Becky


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Review from A B (Mother of Child) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with N Family Ockham. My daughter is very cared for, with kind and lovely staff (who she talks about at home), she eats healthy food and every day that she is there she is given a different activity to help her development, as well as play that she enjoys.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Thank you for your review and kind words, we are happy to hear that your daughter is enjoying her time at N Family Ockham


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Review from Monica P (Mother of Child) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is a poor review as a result of poor care of our 2-year-old boy in September 2023.
The nursery doesn't respect the sickness policy, sick children are allowed so that attendance can be kept high, the nursery encourages attendance of sick children with non-excludable sickness which makes transmission
of sickness quicker than an airport runaway. Other issues are so trivial that is astonishing how this nursery is outstanding. A hat is required when hot weather comes along or a child is sick in hot weather. The nursery measures UV rays and makes some decisions worthy of academic publication instead of plain simple care that works.
My child was sick famished or vomiting at all times.
The nursery has an outstanding rating that belongs to previous management and one that cannot be justified. We notified Ofsted and it appears a new rating will be provided in due course. It's very difficult to raise issues because there is no formal complaints policy something Ofsted has been made aware of.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Firstly, thank you for taking the time to leave us feedback – we are always open to how we can improve for our families.
We are very disheartened to read your review, as we pride ourselves on our robust policies & procedures in these areas and know that we provide a safe, loving environment for the children in our care.
Our sickness policy and “well child tool”, are widely available on our nurseries website - www.nfamilyclub.com/policies. We’re very proactive about communicating with parents when a child isn’t well enough to attend and are disappointed that you’ve perceived our sickness policy as being in any way commercially motivated.
Complaints are taken seriously and are discussed with both the Manager and Regional Director, as per our complaints policy which can also be found on our website. We are confident that we followed our policies in this case, and Ofsted has also signalled to us that they are satisfied with how the complaint has been handled. Becky, Manager


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Review from L A (Mother of Child) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is so happy here - the staff are wonderful, and they care so much about the children. The app is updated constantly so that we can see all of the brilliant activities he’s doing, as well as how long he’s slept, what he’s eaten, etc. Staff were great in supporting potty training too. Most importantly,
my son is happy, loves going to nursery and is learning so much.

Reply from Claudia Coleto, Deputy Manager at N Family Club - Ockham

Thank you so much for your comments and warm words. We really hope that your children continue to enjoy their time at N Family Club Ockham.


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Review from M P (Father of Child) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic nursery with great staff and a wide range of learning techniques and principles including Montessori and Forrest School.
The menus are updated regularly and communicated each week.
The app to track your child through photos and child management works really well.

Reply from Rebecca Howard, Nursery Manager at N Family Club - Ockham

Thank you for your review, we are happy to hear that you are happy with your experience of N Family Ockham


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Review from G G (Mother of Child) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two children go to Red Ballon/Nfmly in Ockham. The nursery is incredible, the staff are wonderful and we feel very happy at work knowing our children are having so much fun. The nursery update us on our children's activities which is lovely to see whilst at work.

Reply from Emma Francis, Nursery Manager at N Family Club - Ockham

Thank you so much for your comments and warm words. We really hope that your children continue to enjoy their time at N Family Club Ockham.


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Review from S P (Mother of Child) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has attended the nursery in the 'Nest' since September 2021. From the online tour to the settling-in sessions, to now, the staff have been extremely welcoming and we feel like they have really taken the time to get to know our daughter. It is so nice to be able to turn up at the nursery and
see her face light up when she knows where she is. We are always so impressed with the detailed feedback at the end of the day and the photos throughout the day are a lovely touch too! We are very glad to have found this setting!

Reply from Kirsty Eaton, Nursery Manager at N Family Club - Ockham

Thank you for your review. We are so pleased your child is settled and enjoying their time at nursery.


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Review from Patrick J (Father of Child) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Positives: the room staff clearly care about the children they are looking after; the nursery is in a lovely semi-rural setting (attached to a working farm); and from the (unfortunately not very frequent) app updates, the children are clearly engaged in a wide variety of stimulating and well thought
through activities.
The primary reason why I will not recommend the nursery concerns their policy of sending children home for the slightest of ailments. As working parents, the reliability of one's childcare provider is critical; sadly Red Balloon are far too keen to send children home with subsequent isolation periods enforced. There is a real feeling that your children are followed around with a temperature gun; the second there is a spike above 37.6 degrees, bang, child home. Slight sniffles? Child home. Cough? Child home. We lost count of how often we were at home with perfectly well children while trying to work, with Red Balloon shamefully hiding behind government Covid advice.

Reply from Emma Francis, Nursery Manager at N Family Club - Ockham

Hi Patrick,
Thank you for your feedback and sorry your experience didn't match up to your expectations. However, as I know you can understand, at the time we were navigating unprecedented times and following the government guidelines with regards to Covid regulations.
It was great having your children with us, and we wish you all the best for the future.


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Review from Lucy G (Mother of Child) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has had the most wonderful time at Red Balloon in Ockham. The staff are fantastic and thoroughly engaged with the children. The nursery is a lovely, welcoming and friendly environment where we felt our daughter's individual interests and personality was encouraged and enhanced through a
range of activities and play. I would thoroughly recommend Red Balloon Ockham and we will be very sad to move on.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you so much for this lovely positive review. We have thoroughly enjoyed having your daughter in our care here at Red Balloon and wish her every happiness and success for the future.


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Review from Elizabeth M (Mother of Child) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two girls are currently in the Nest and Stables and they both love going to nursery and have since their first day at Red Balloon! All of the staff are so friendly, welcoming and both girls have thrived and developed so much since attending Red Balloon in Ockham. We would thoroughly recommend it!

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you for this lovely review - it is wonderful to hear that your girls are enjoying their time at Red Balloon. I truly hope they will continue to thrive and to enjoy many happy times with us.


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Review from Tatum E (Mother of Child) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter joined Red Balloon in August and we have been very impressed with the whole team there. They take the time to get to know your child and are committed to helping the children in their development. Each time we pull into the nursery, my little girl cheers ‘yay’ and happily walks in with one
of the ladies in the Dairy classroom. She comes out very happy when I come to pick her up and one of the ladies always lets me know what they’ve been doing throughout the day. When we joined Red Balloon, my daughter was only 19 months and I worried that it was too early for her to start nursery but I’m so happy I sent her as her socialising and eating has massively improved. I couldn’t have chosen a more friendly and professional nursery.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you very much for this lovely review - your warm words are greatly appreciated. It's wonderful to hear that your daughter is enjoying her Red Balloon journey so far and I sincerely hope she will continue to have many more happy times with us.


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Review from Nicola G (Mother of Child) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our second child is currently in the "Dairy" class at Red Balloon Ockham. Before he started, we did look round other new local nurseries, but we decided to travel a bit further and stick with what we knew as our older daughter had a great experience there. We have not been disappointed as Red Balloon
Ockham continues to be a fantastic nursery. We have been really impressed with the way the nursery handled the return to the nursery after the Covid-19 lockdown. There are excellent measures in place and communication is very good. They worked hard to settle the children back in on their return and also when they moved up to new rooms. Red Balloon offers lots of little extras like a lovely nativity, sports day and graduation. While these haven't been possible this year, they have offered safe alternatives. The staff are all so lovely and approachable and really get to know your child, including the managers.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you for this excellent review which I was delighted to read. It's always lovely when little brothers and sisters follow in their older sibling's footsteps - I'm so glad you decided to keep your little one at Red Balloon! I am pleased that you feel our Covid comms and processes have worked well over these past few difficult months - your warm words are greatly appreciated. I sincerely hope your little one will continue to enjoy many happy times here at Red Balloon.


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Review from Andrea D (Mother of Child) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we stepped through the doors of Red Balloon Ockham, we knew this was the place we wanted our son to attend. The setting is lovely with such amazing outdoor space for children to explore and play. Our son settled in really quickly and always appears one happy little boy when we pick him up.
Daily activities always seem varied and fun, and the food menu always looks great! And not to forget the amazing staff at Red Ballon which makes my son's nursery experience what it should be! They are so welcoming, attentive and caring. I can’t speak highly enough about what they do in terms of reassuring new parents, communicating with parents and simply making it such a wonderful place for children to be and develop. One of the things I love is the personal online tapestry tool which staff update regularly. It is so lovely to see pictures of what your child has been doing during the day, something my husband and I always look forward to seeing! Highly recommend Red Balloon Ockham!

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you very much for this wonderful review - I am truly delighted to hear that your son is enjoying his nursery experience so far. Thank you for your lovely feedback regarding our fab staff team - we are so proud of them, it's great to hear that they were so reassuring when your son was settling in. We sincerely hope that your little boy will continue to make many happy memories at Red Balloon!


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Review from Simone B (Mother of Child) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has recently started at Red Balloon Ockham post the Covid lockdown period and I honestly could not be happier with the Nursery. From the first email correspondences, then our first face to face meeting and every day since, the staff have been nothing short of amazing. They are all so welcoming
and friendly, caring and approachable despite all the changes they are continuously dealing with. They keep updated and are very clear in their advice and guidance and you can tell they are always putting the children and parents first. Most importantly our daughter loves every minute of days, much more fun than lockdown with mum and dad and even on weekend she is counting down the sleep till she has 'school' again, we try not to take it personally. I would have absolutely no hesitation recommending this nursery, it is all-round outstanding and a pleasure to be part of the community.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you so much for such a lovely review. It is wonderful to hear that your daughter has settled in so happily to nursery life and has enjoyed her first few weeks at Red Balloon. Thank you for your warm words regarding the staff team - we are so proud of them, and it is great to hear that you feel their communication around the pandemic has been clear and reassuring. We truly hope your daughter will enjoy many more happy times at Red Balloon!


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Review from Melanie H (Mother of Child) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Daughter joined Red Balloon in July 2019, aged 3. Our only regret is that we didn’t move her there sooner! Since moving to Red Balloon our little girl has blossomed in confidence and is so very happy. She very quickly adapted, which was absolutely partly down to the amazing team there who were professional,
empathic and understanding from the first email inquiring about a space. The setting have been incredible during this pandemic - they have communicated excellently, worked in partnerships with families to do best by each individual child, been flexible and understanding, staff have kindly read bedtime stories via video and sent resources for home. Our daughter returned last week after almost 12weeks away, and she was welcomed back, nurtured and reassured and has settled back in brilliantly. The team are excellent early years educators, fantastic understanding of child development and working with an individual child’s needs and interests. Thank you, team Ockham!

Reply from Abby Auty, Owner at N Family Club - Ockham

What a wonderful review - thank you very much! It is lovely to hear how your daughter has blossomed in our care here at Red Balloon with the support of the fab Stables team - we will miss her when she leaves us shortly for Big School! Thank you for your kind comments regarding our response to the Covid-19 nursery closure - it was a really difficult time but we tried to the very best of our ability to communicate clearly and honestly with RB families - we are over the moon to be open again now and welcoming all the children back to nursery.


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Review from Catherine H (Mother of Child) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the nursery's efforts to put COVID -19 measures in place and their strong and clear communication that we have been able to send our daughter back with no hesitation. Our daughter is extremely happy at Red Balloon; they provide a loving and nurturing environment with a huge
range of diverse and creative activities to stimulate and entertain the children. My daughter has lots of fun in an environment that feels safe and we feel confident when we drop her off each morning that she'll have a great day with the lovely and caring staff.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you for your comments regarding our communications during this stressful and uncertain time, your positive feedback is much appreciated. It is lovely to hear that your daughter is enjoying her time at Red Balloon and that you feel we are providing a loving and nurturing environment for her. I hope she will continue to make many happy memories at RB!


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Review from Frederica C (Mother of Child) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending this nursery for over a year. He settled in with no trouble at all at 11 months which I think is in large part down to Red Balloon, their atmosphere and how they welcome new children. He has since transitioned to a new room, and again the settling process was seamless. I feel
the nursery has really contributed to my son’s development in a number of areas and they always discuss with you what areas they are working on, what you can do at home, and how he is getting on in detail too. Highly recommend Red Balloon to anyone looking for a nursery in the area.

Reply from Abby Auty, Owner at N Family Club - Ockham

Thank you for this positive review. I'm so pleased to hear that you feel the settling in and room transition processes worked well for your son - these are important moments in a child's development so it is great to hear that you feel we are getting this right! It is lovely to hear that your son's RB experience continues to be a positive one and I hope he will enjoy many more happy times with us.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for N Family Club - Ockham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for N Family Club - Ockham is calculated as follows: ( (289 Excellents x 5) + (28 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 336 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for N Family Club - Ockham is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Holly

Holly

Job Title: Nursery Manager

Joined: 2023

Holly began her childcare journey in 2016. In April 2019, she completed her level 3 training and advanced to the position of Deputy Manager in September 2022. Her passion lies in assisting children and her team in achieving their full potential. Holly has prior experience as a SENCO. Attending concerts and going on long drives with friends bring her joy as she eagerly anticipates the next chapter of her career and meeting new, wonderful families.


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