N Family Club - Cobham

274 Portsmouth Road, Cobham KT11 1HU
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9.9 65 Reviews
  • N Family Club - Cobham, Cobham
Welcome to N Family Club Cobham. N know that raising a child is a balancing act. Too many parents have to compromise between work and life, well-being and responsibilities; their child’s development – and their own. N was created with the whole family in mind. Everything they do puts you and your child first.

N's goal is to ensure that every child reaches their full potential. They recognise that each child’s needs and interests are different, so have developed a bespoke, progressive curriculum.

Rated Ofsted Outstanding in March 2022, the newly refurbished nursery features large playrooms that are filled with natural light. There is a spacious garden that comes complete with water play areas, sand trays, bikes, and a mud kitchen for children to explore, get messy and unleash their creativity. There is a large car park at the front of the building making the morning commute that bit easier, and a dedicated front-of-house team to welcome you each day.

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Care Provided by N Family Club - Cobham

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Steph Beeks (Manager)
  • Number of Childcare Staff
  • 25
  • Total Places for Children
  • 62
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - Cobham

  • Under 3 years £110.50 per standard day
    3 years+ £98.50 per standard day


    Fees include all meals, snacks, formula for infants, nappies and trips.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - Cobham Reviews (65)

Total of 65, showing 21-40
9.9

N Family Club - Cobham has a Review Score of 9.9 (9.859) out of 10, based on 26 reviews in the last 2 years. Over all time N Family Club - Cobham has 65 reviews.

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Review from Alison L (Mother of Child) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at N Family Club for almost a year and I have been so happy with his and our experience there. As N Family have recently taken over the nursery - the décor is fresh, the toys are new and everything is clean and lovely! The team there are absolutely great and my son has adored all of
them! He has formed close bonds with his key workers and they have been the same team members for all of his time there. Special mention for the N Family app - it keeps me closely up to date with what is going on with my son and I love the uploaded photo moments. Very easy to use and great for communicating with the team as well. I recommend this nursery to anyone looking in Cobham.

Reply from Keely Fletcher, Support Manager at N Family Club - Cobham

Thank you so much for your review. We are pleased to hear that you have had a great experience and that we were able to deliver the best for your child. We appreciate your lovely comments in regards to the look of our nursery, key person bonds and our Family App. Best wishes - N Family Cobham.


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Review from Shana J (Mother of Child) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely five stars. I couldn’t be happier with this nursery. We feel like we’ve landed the jackpot and are so grateful they had a spot for our daughter. The staff are outstanding. Responsive, focused on development, never seen frazzled. The assistant deputy manager and two other staff members are
the main people I speak with from the explorers room - they make me feel really good about leaving my daughter there. I know she will have fun, do interesting activities, make developmental progress, etc. The app is also amazing - the updates throughout the day are so great. The front of house manager is also brilliant- great manager. Always greeting everyone and making sweet comments about each child. How does she even keep track! Everyone there is great.

Reply from Keely Fletcher, Support Manager at N Family Club - Cobham

Thank you so much for your review. It's amazing to hear that you are enjoying your time here at N Family Club. We enjoy going beyond for our families and are thrilled that the learning experiences provided are enjoyed. I will ensure we pass all your wonderful comments on to the team. Best wishes from N Family Cobham.


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Review from V W (Mother of Child) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter enjoys the various daily activities and also the special occasion experiences like touching animals and going to the woods.
One of the most reassuring aspects is the healthy and versatile menu, it gives me peace of mind knowing that my fussy eater daughter is picking a healthy ingredient
over another healthy one. The morning pastries for parents are a bonus, especially the blueberry muffin with pumpkin seeds.
The staff are always friendly and welcoming. My daughter has a particular preference over two staff members which she calls her friends.

Reply from Keely Fletcher, (support manager) at N Family Club - Cobham

Thank you so much for your review. It's wonderful to hear that you are reassured by our menu and that your daughter is making healthy choices. I have to agree the muffins are rather special. At N Family we enjoy going beyond for our families and are thrilled that the learning experiences provided are enjoyed. Best wishes from N Family Cobham.


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Review from Catrin C (Mother of Child) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family Club Cobham offers such a lovely warm nursery setting. My daughter is very happy there and has settled in well. The facilities and setting are fab and I’m always impressed with the variety of food on offer for little ones. I like that they put a lot of emphasis on supporting children to develop
skills and gain independence in a really nurturing environment. All staff members are kind and caring and always go above and beyond. I would highly recommend this nursery to others.

Reply from Keely Fletcher, (support manager) at N Family Club - Cobham

Thank you for taking the time to review the nursery, we really appreciate it and will ensure your great feedback is passed back to the nursery team.
Kind Regards,
N Family Cobham


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Review from Kat E (Mother of Child) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N Family Club Cobham has been a wonderful, welcoming and inclusive environment from the very start. They have made clear efforts to accommodate our son’s additional needs and ensure that he can be included in all activities, including forest school and the preschool graduation. He loves coming to nursery
and we are so happy to see him so well settled and enjoying his time there - he particularly loves the garden area! We have had a fantastic experience with the nursery and would highly recommend it to anyone considering it.

Reply from Keely Fletcher, (support manager) at N Family Club - Cobham

Thank you so much for taking the time to review the nursery, we really appreciate it and will ensure your great feedback is passed back to the nursery team.
Kind Regards,
N Family Cobham


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Review from Agnieszka K (Mother of Child) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the warm and secure atmosphere the staff has created for my child. My son's communication, creativity, critical thinking, and teamwork skills have shown remarkable improvements. He has made new friends and feels a sense of ownership over the nursery. The staff, who prioritise
the well-being of the children, are all kind-hearted and nurturing individuals. The food prepared by the cook every day is so good that even my picky child has started eating vegetables, which is quite surprising since he used to refuse anything green. The nursery facilities are top-notch, with large rooms, various toys and books, and a kid-friendly, well-organised garden area. What impressed me the most was how clean the environment is, even though the children are free to explore and engage in messy-play activities. Also, communication with the team is effortless, whether it's face-to-face or through a website/app. I cannot express enough how grateful I am for their exceptional care.

Reply from Keely Fletcher, (support manager) at N Family Club - Cobham

Thank you for taking the time to review the nursery, we really appreciate it and will ensure your great feedback is passed back to the nursery team.
Kind Regards,
N Family Cobham


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Review from C A (Mother of Child) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My daughter started at this nursery in 2021 and it was fantastic. They were nurturing, and supportive and my daughter thrived.
In July 2022 there was a change of management, which led to a number of staff also leaving.
There is very poor communication between parents and staff. There's a clear focus
on profit over care and as they are so grossly under-staffed with many staff unhappy and leaving that they have had to close the nursery on a number of days. My child has now had no keyworker for almost a month and there's no view on when this will change.
I have also witnessed them moving children into more advanced rooms sooner than they are ready to in order to bring more families into an already overstretched setting.

Reply from Fiona Paynter, Nursery Manager at N Family Club - Cobham

Dear Parent,


Many thanks for taking the time to share your experience with us, and I'm sorry that you feel we've fallen short. We take all parent feedback very seriously and have taken your comments on board to help improve our service and the experience for our families.


Thanks again, Fiona & the team at N Cobham.


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Review from S C (Mother of Child) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault them, my little one has blossomed and the level of support is fantastic. During lockdown, they were fantastic and went above and beyond to keep their services open. The additional curriculum is great - he loves yoga, learning Spanish and learning through play has set him up for starting
school in September really well. I know he will miss his room, friends and the team that take care of him.

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Review from A W (Mother of Child) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with the nursery, my son enjoys being there. All the teachers are nice and helpful and my child’s daily activities are recorded and shown to parents on time. The weekly food menu is lovely!

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Review from K R (Mother of Child) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like this nursery; the teachers are amazing, and the communication from management is very good. I have a 2-year-old and a 4-year-old at the nursery, and they both love spending time there. Settling in was quick and easy; the children have so many lovely activities to do, and the food menu
is great. I love all the updates we get from the teachers on the app showing what my kids have been doing, including pictures. They provide breakfast for parents in the morning, which is a nice bonus.

Reply from Lou Balmer, Nursery Manager at N Family Club - Cobham

Thank you so much for your review. We massively appreciate your comments and are glad to see you are enjoying your experience here at N Cobham.


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Review from Gabrielle M (Mother of Child) published on 17 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and teachers at N Family Club - Cobham are 100% dedicated to nurturing the children’s education and development. N Family Club offers a broad curriculum that caters for all round development. This makes learning fun for the children and is extremely effective as it is focused on exploring
interests and learning through first-hand experience. The nursery also has great facilities and equipment to further support the children’s development. My children have thrived at this nursery thanks to the dedication and continued support of the amazing staff and teachers. I would certainly recommend it to any parent looking for a great nursery setting.

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Review from E B (Mother of Child) published on 20 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursery. Really happy with the care and attention my son is getting. We moved him from another nursery about a month ago, he settled in really quickly and seems very happy. We would recommend it.

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Review from Tom H (Father of Child) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family absolutely love this nursery. The staff are professional, friendly and so trustworthy. My daughter has had a wonderful and fun learning experience in the last 3 years attending this nursery and we couldn’t recommend it enough to everyone we know. Every single one of the team is truly amazing,
so kind and caring. Have to mention the food menu too, so well thought out and nutritious! Thank you to everyone here for making our time at nursery the best!

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Review from A H (Mother of Child) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has had a wonderful time at N Family Club - Cobham. The team are friendly, caring and great at their jobs. My daughter is always so happy to go into nursery each day and settled in extremely quickly - the staff know her well and she is always greeted warmly and affectionately.
The new
facilities are lovely and the food is excellent (my daughter is always trying new things!)
My daughter is learning a lot; her speech is coming on leaps and bounds and the day-to-day activities keep her entertained.
We have been impressed with everyone at N Family Club and are thrilled that our daughter enjoys it so much - it’s great to know she’s having fun and is truly well looked after.

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Review from Zoe B (Mother of Child) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has now been at Red Balloon for nearly 3 years and we have been extremely impressed and happy with the Red Balloon Cobham. They have a friendly and happy environment and this is something you notice from your first visit to the nursery. We visited 5 nurseries before enrolling our daughter
to Red Balloon and it was very obvious that in comparison to other nurseries Red Balloon has a high standard of care and excellent management and staff team. Staff in each room has been exceptional in paying attention to our daughter's requirements and they spend time to get to know her every time she moved up to a new room. We highly recommend Red Balloon Cobham, it is without a doubt an experience we will remember it with happy memories and best satisfaction from a nursery.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you so much for this wonderful review which is greatly appreciated. I'm delighted to hear that your daughter's Red Balloon experience has been such a happy and positive one, we have certainly loved having her here in our care and she will be missed when she moves on to Big School!


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Review from Caroline J (Mother of Child) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter runs into Red Balloon every day really excited to see everyone and comes home very happy, chattering about the other children and staff. She is certainly learning new things every day and becoming more and more independent. The staff are really caring and all know the children well. The
nursery has kept things amazingly normal (as far as permitted) through the pandemic, which has been fantastic. Sue has continued to provide great food.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you for your lovely review and warm words. It's wonderful to hear that your daughter is so happy to come to nursery and is learning lots of new things. Thank you for your positive feedback regarding our team and especially our lovely cook. I hope your daughter will continue to enjoy many happy times at Red Balloon.


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Review from Sandrine F (Mother of Child) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been extremely impressed and happy with the Red Balloon nursery in Cobham. My daughters’ key worker has been the most caring and affectionate person towards our daughter from the moment they met. Thanks to key workers’ patience and kindness, our daughter has settled in beautifully.
We are very thankful to have found Red Balloon and been assigned a wonderful key worker. Saying this, it’s clearly all members of the Nest team who take great care of all the children of all ages and for that, we are forever thankful. We look forward to seeing our daughter grow and flourish at the Red Balloon.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you for this lovely review. I'm delighted to hear that your daughter has settled in so well with the support of the Nest team. Our key worker system is important - especially with the younger children so I'm pleased to hear that it has been effective in helping your daughter find her feet at nursery. I sincerely hope your daughter will continue to have many happy times at Red Balloon.


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Review from Alex L (Mother of Child) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my daughters attended Red Balloon from the age of 1 year old. As a family, we were with Red Balloon for 5 years and very sad when it was our time to leave and move on to school. It is a wonderfully warm and caring nursery with a fantastic staff team. The staff make such efforts to know each child
individually - my daughters are quite different personalities but both thrived at Red Balloon. There is a lovely, kind focus on building confidence and supporting the children to reach their own individual milestones in their development. The nursery invests well in its resources for learning through play in each room and also offers a really good menu. There's plenty of variety in activities each day (plus Forest School) and the staff regularly record observations of the children online for the parents' information. Above all, we were most grateful for Red Balloon's family feel - with the fun and laughter that was there every day. Thank you for all the hugs and giggles over the years!

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you very much for this wonderful review - your warm words are hugely appreciated. I am so delighted to hear that both your daughters thrived at Red Balloon and that they leave us with so many happy memories. We will miss you and your lovely girls - best wishes for the future.


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Review from Rebecca P (Mother of Child) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first-class nursery, and I am so grateful that my son was able to have a really good start. Everyone is very professional, polite and friendly. They provide complete peace of mind when dropping off my two-year-old, and I appreciate everything they do for him.

Reply from Lou Balmer, Manager at N Family Club - Cobham

Thank you very much for taking the time to give us such a lovely review. I am very glad to hear you have felt at ease dropping your son off and hope that you enjoyed your time at Red Balloon Cobham.


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Review from Laura W (Mother of Child) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son has been at Red Balloon for 2 years now and absolutely loves it, he couldn’t wait to go back after lockdown! The staff are friendly and caring. They do a wide range of activities including forest school but also make sure that the children have free play and time to let their imaginations run
wild. It’s a great place.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you for your review - I'm so pleased to hear your son is enjoying his time at Red Balloon and hope he will enjoy many more happy times with us!


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for N Family Club - Cobham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for N Family Club - Cobham is calculated as follows: ( (273 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 312 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for N Family Club - Cobham is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 number of registered child places is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Stephanie

Stephanie Beeks

Job Title: Nursery Manager

Joined: 2022

Throughout her career, Stephanie has taken on diverse roles and pursued various training and qualifications, including management and Special Educational Needs and Disabilities (SEND). Her decision to pursue a career in childcare was inspired by the arrival of her siblings, and she has never regretted it. When she has free time, she finds joy in activities such as swimming and cooking.


Ayeesha

Ayeesha Haq

Job Title: Front of House Manager

Joined: 2022

Ayeesha is a true local, being born and raised in Surrey, Growing up, she always had a passion for working with children, and, even though she initially worked in the hospitality sector, she found her way back to the early years. She loves how rewarding it is to be creating a happy and inspiring environment for the children. Outside of work, she loves travelling, seeking new adventures outdoors with her dogs, or spending time with her friends.


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