N Family Club - Cobham

274 Portsmouth Road, Cobham KT11 1HU
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9.9 65 Reviews
  • N Family Club - Cobham, Cobham
Welcome to N Family Club Cobham. N know that raising a child is a balancing act. Too many parents have to compromise between work and life, well-being and responsibilities; their child’s development – and their own. N was created with the whole family in mind. Everything they do puts you and your child first.

N's goal is to ensure that every child reaches their full potential. They recognise that each child’s needs and interests are different, so have developed a bespoke, progressive curriculum.

Rated Ofsted Outstanding in March 2022, the newly refurbished nursery features large playrooms that are filled with natural light. There is a spacious garden that comes complete with water play areas, sand trays, bikes, and a mud kitchen for children to explore, get messy and unleash their creativity. There is a large car park at the front of the building making the morning commute that bit easier, and a dedicated front-of-house team to welcome you each day.

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Care Provided by N Family Club - Cobham

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Steph Beeks (Manager)
  • Number of Childcare Staff
  • 25
  • Total Places for Children
  • 62
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & 1 week at Christmas

Funding & Fees Guide for N Family Club - Cobham

  • Under 3 years £110.50 per standard day
    3 years+ £98.50 per standard day


    Fees include all meals, snacks, formula for infants, nappies and trips.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

N Family Club - Cobham Reviews (65)

Total of 65, showing 41-60
9.9

N Family Club - Cobham has a Review Score of 9.9 (9.859) out of 10, based on 26 reviews in the last 2 years. Over all time N Family Club - Cobham has 65 reviews.

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Review from Joanna M (Mother of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has now been at Red Balloon for nearly 3 years and we have been consistently delighted with the support, attention and development she has received from all staff. She is so happy there and we have absolute peace of mind that she is receiving the best possible care. The facilities, staff
and food are all great and it is lovely being able to see her through the day via the camera system. The extra lengths the nursery goes to in organising events such as Sports Day and the Nativity, as well as multiple other special days and cultural events through the year, are incredible and always much appreciated by the children and parents. The management team are invariably supportive and flexible in dealing with issues or specific requests and their communication with parents has always been fantastic - most especially during the recent crisis. We are so pleased with our choice of Red Balloon and would recommend it without hesitation.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you so much for this lovely review - your positive feedback is so greatly appreciated. It is wonderful to hear that your daughter is enjoying her nursery days and that you feel you are leaving her in the best possible hands. Thank you for your feedback regarding our comms during the recent crisis - we are so pleased to be fully open again now. I truly hope that your children will continue to make lifetime memories and to have many more happy times to come at Red Balloon.


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Review from Paul B (Father of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been hugely impressed by Red Balloon since our son started there in February. The standard of care and emphasis on nurturing confident young children is a cut above our previous nursery in West London, at a significantly lower cost too! The thing that really makes Red Balloon special is the
quality of leadership. The management team is exceptional, both in their interaction with the staff (I recall one evening seeing the manager personally thanking all the staff as they left the building) and in the clarity of their communication with parents, eg. through a weekly newsletter. And this strength of leadership, together with the passion and commitment of the owners, has been clear throughout the Coronavirus crisis. They handled an extraordinary situation extraordinarily well, and I have full confidence in their ability to establish a safe yet still welcoming environment in the weeks ahead. We would have no hesitation in recommending Red Balloon to any family.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you very much for this lovely review and for your praise of the Management and Leadership Team which is much appreciated. I'm so pleased to hear that you found our communications during this truly extraordinary time comprehensive and effective. Needless to say, we are delighted to be open again now and are looking forward to welcoming all the remaining children back to RB very soon.


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Review from Selena M (Mother of Child) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed at how Red Balloon handled communication and expectations at the start of the COVID-19 lockdown. They were very transparent in their calculations in justifying a nominal fee while the nursery was closed; very generous with their discount to parents in light of the uncertainty of
goverment funding towards the sector and seemed genuinely intent on retaining their valued staff so that the nursery would be in the best position once distancing measures were lifted. It is a difficult business to run at the best of times and I have full admiration for the staff and management there - always great service towards parents, and most importantly an amazing and nurturing environment for my children.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you very much - your positive feedback is greatly appreciated. Nursery closure due to the Covid-19 crisis was very stressful and extremely emotional! I'm pleased to hear that you thought our communication process was honest and effective - we tried to be as transparent as possible and to make the best decisions under pressure in the midst of ever-changing circumstances. We are so grateful for the support Red Balloon families have shown throughout the uncertainty and are truly delighted to be up and running again now.


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Review from Claire S (Mother of Child) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is quite shy in busy environments and around new people. The staff at the nursery have celebrated my son and his unique self. I’m so pleased that those supporting my little quickly get to know his routine, likes and dislikes and are so keen to support his development responsively. My son gets
to play and engage in a wealth of activities and try lovely new foods. Any changes or concerns which may impact on my son are always communicated efficiently and sympathetically by the staff, this has been hugely reassuring throughout but particularly during the coronavirus situation. I have been confident that my son has been happy in safe hands, whilst I continued to work as a key worker. The nursery really do go the extra mile to ensure the children are developing to the best of their potential at the nursery. The improvement in my child’s confidence and development during his time at the nursery is immeasurable. I can’t thank the staff enough.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you very much for your positive feedback - I'm so pleased to hear that you feel the staff team know and appreciate your son as an individual and are supportive and understanding when he is feeling a little shy in the bustling nursery environment. We were so pleased to be able to 'do our bit' and remain open for children of key workers and I am truly pleased to hear that you felt comfortable and confident leaving your son in our care during this uncertain time.


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Review from Gabie (Mother of Child) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Balloon Cobham have always exceeded my expectations. The care they have given my child during her time at this nursery will always be something I will be grateful for. They are so incredibly welcoming. Every single member of staff goes above and beyond their job and they really focus on the children
and their individual needs. I honestly don’t know how they manage to remember absolutely every detail that my child requires but it shows how much the staff care and she enjoys her days there so much. Every day is filled with so many different fun activities including varied and nutritious meals, she has such a good relationship with all the staff, it especially shows when I come to pick her up at the end of the day, she wants to carry on playing and cuddle with the staff. There was an occasion where she actually tried to get back in once we had walked out the door at home time! I highly recommend Red Balloon Cobham, the whole team (including office team) are lovely.

Reply from Abby Auty, Owner at N Family Club - Cobham

What a wonderful review - thank you so much. I am truly delighted to hear that you feel your expectations are exceeded at Red Balloon as this is exactly what we aim to do. How lovely that your daughter is so thoroughly enjoying her nursery journey at Red Balloon - I hope she will continue to have very many happy times with us.


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Review from K R (Mother of Child) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always cheery and friendly. The kids are clearly very happy. We've been delighted with our daughter's progress at Red Balloon, she's made great progress and has an excellent relationship with the lovely staff.

Reply from Abby Auty at N Family Club - Cobham

Thank you very much for your kind review - I'm so pleased to hear that your daughter is making such good progress at Red Balloon and that she has developed close relationships with our lovely team. I hope she will have many more happy times with us at Red Balloon.


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Review from Jennifer N (Mother of Child) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reviewed several nurseries for our (then) 18 month old before visiting Red Balloon and left ready to sign her up there and then! It was without a doubt head and shoulders above the rest, whilst on par in terms of fees. The staff are energetic and enthusiastic, the facility well-equipped and clean,
outdoor activity is a real focus (garden play, Forest School, trips to the local woods), and the freshly-prepared and varied menu would convert even the pickiest of eaters! The webcam is a super addition, particularly in the early days when your child is settling, but also throughout the years when you simply want to check in and see your loved one playing happily in their environment. All staff members know all the children (and parents!), not just those in their own room, which makes transitioning up a room much easier and gives a real family feel to the whole place. The fact that my (now) 4 year old never wants to leave is testament enough!

Reply from Abby Auty at N Family Club - Cobham

What a wonderful review - thank you! Outdoor play is indeed very important to us and we are pleased to have now introduced Forest School to our Blue room children too. Thank you also for your feedback regarding our fab staff team and I am delighted that you ave found it reassuring to 'check in' using webcam over the years. We have loved looking after your daughter and wish her all the very best for the future - in the meantime, we are looking forward to welcoming her little brother to RB soon.


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Review from Beata J (Mother of Child) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Ballon has exceeded my expectations from the very first time we visited the premises on the basis of looking for a care provider who will be an extension of our values, care and love. Having visited a number of nurseries I am confident in the knowledge that none of the others came anywhere near
to standards of care and environment Red Ballon has.
Whilst dropping our daughter hasn’t always been tears free I knew the staff there will care for her and she will be settled and happy in no time. Having access to the nursery camera system has been wonderful especially those early days when leaving her left her upset as it gave us peace of mind she was fine soon after.
The staff in each room we been part of has been exceptional and resulted in a strong bond and trust our daughter developed. She blossomed from day one and gained social confidence she wouldn’t have done anywhere else.

Reply from Dani Dew at N Family Club - Cobham

Wow! What lovely words. Thank you. We are pleased that you are making use of the webcam facility, we know what a reassurance this is for parents. We are glad that your little one has settled and we are honoured that you are so confident in our approach to creating a loving caring environment for all the little ones who attend.


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Review from Lydia A (Mother of Child) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to the area from South West London and as soon as we inspected Red Balloon Cobham it was impossible to choose anywhere else as the facilities and staff shone instantly. Red Balloon had space for our girls to attend part-time and settling in was made very easy by the loving and caring staff.
Our girls have very different personalities and the amazing staff here have always nurtured and encouraged them.

Reply from Dani Dew at N Family Club - Cobham

Thank you for your wonderful review. We are pleased that the facilities have impressed you along with the friendly, bubbly staff.


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Review from Michelle (Mother of Child) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Balloon Cobham has been incredible from the moment we first visited to see if we wanted to send our child there. The staff are warm and welcoming and develop a joint working approach with parents. It feels like they are a huge part of the children’s lives and they take time to get to know the families
as well as the children they look after. It’s apparent that the nursery have an outstanding Ofsted rating from the observations carried out to the activities the children are involved in. We also love the camera system as it means we can check in on our child throughout the day and gives us that peace of mind. We have been so very happy sending our child to Red Balloon. For us, it’s about the happiness of our child and trusting those looking after them and Red Balloon provides both of those important things.

Reply from Abby Auty at N Family Club - Cobham

Thank you so much for your wonderful review, your positive comments are greatly appreciated. I'm delighted to read your praise for our staff team of whom we are very proud and it's great to hear about the strong relationships developed with individual children and their families. We are so pleased that you and your son have had such a positive experience of nursery life so far and we hope your little one will continue to have many happy times with us.


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Review from A S (Mother of Child) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly environment and very helpful communicative team. Feel at ease when dropping off my child, knowing they will be looked after and cared for to a high standard.

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Review from Angela C (Mother of Child) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Red Balloon has cared for my two boys over the course of the last 8/9 years, it is such a loving, caring and super fun environment. The staff are exceptional and always strive to give their all in looking after all the children. Both my boys have left as happy, confident individuals which is totally
down to the fantastic environment. I would recommend to anyone.

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Review from Maggie (Mother of Child) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This week we joined Red Balloon's annual charity event 'Toddler Waddle' at the Claremont Garden. It is very well organised. All the children had lots of fun, waddling for a good cause. Red Balloon has a great team of people, all friendly, capable and just simply love what they do. It is great to see
all the effort the team has put into organising such event. Toddler Waddle is a great example of one of many events that Red Balloon organises for the children throughout the year. A great team deserves great compliment. Keep up the good work Red Balloon.

Reply from Abby Auty at N Family Club - Cobham

Thank you for your review - I'm so pleased to hear that you enjoyed our annual Toddle Waddle event - it is always such fun and for a great cause too!


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Review from Ji C (Father of Child) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Balloon is brilliant at children learning and developing. We are very glad we've chosen Red Balloon.

Reply from Abby Auty at N Family Club - Cobham

Thank you for your positive review - we are very glad that you have chosen Red Balloon too!


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Review from Teresa M (Mother of Child) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with all staff. Our daughter loves to come to the nursery. Every morning when she comes we ask her if she wants to come, she says yes with a smile.
All staff are very friendly, supportive and lovely! Our daughter is happy here and for us, that is the main thing.

Reply from Abby Auty at N Family Club - Cobham

Thank you for your review - it's lovely to hear that your daughter is so happy at Red Balloon and that you find the staff team friendly and supportive. I hope your daughter will continue to have lots of fun and many more happy days at Red Balloon.


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Review from Kirsty M (Mother of Child) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Red Ballon, Cobham for over 2 years and couldn't imagine having put our daughter in any other nursery. The environment is warm and fun and the staff are caring and responsive. Thank you Red Ballon, Cobham.

Reply from Abby Auty at N Family Club - Cobham

What a lovely review - thank you for your warm words - I am delighted to hear that your experience of Red Balloon has been such a positive one and I hope your daughter will continue to enjoy many more happy times with us.


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Review from Moira H (Mother of Child) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Red Balloon. Our 4-year-old and 2-year-old could not be happier in the nursery and feel more loved and supported. We have only great things to say about the staff, quality of care, meals provided and activities the children do.

Reply from Abby Auty at N Family Club - Cobham

Thank you very much for such a great review. I am delighted to hear that your 2 children have been so happy at Red Balloon. We have loved looking after them both and are looking forward to many more happy times together.


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Review from Nesha P (Mother of Child) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely nursery, nurturing environment. Nursery staff very nice and accommodating. Seen a real development in my child, which is reflective of the nursery and what it offers. Good facilities and great culture.

Reply from Abby Auty at N Family Club - Cobham

Thank you for your positive review which was a pleasure to read. It's great to hear that you have seen such progress in your child's development - I hope she will continue to learn and grow during her Pre-school year at Red Balloon.


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Review from Craig B (Father of Child) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter thoroughly enjoys her time spent at nursery. She has grown in confidence and this is largely down to the care and attention received from the staff at the nursery. The love for arts and crafts is down to exposure to this at the nursery and this is evident when showing what she has made
to us in the evening. The staff at the nursery are very friendly and welcoming and our daughter has developed very strong bonds with her primary key worker. I would not hesitate in recommending our nursery to others.

Reply from Abby Auty, Owner at N Family Club - Cobham

Thank you very much for your review - it is great to hear that your daughter has enjoyed her time at Red Balloon. It's great to hear that she loves getting stuck into arts and crafts activities and that she has developed close bonds with staff members. I hope she will continue to have happy times at nursery before going off to Big School in September!


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Review from Michelle B (Mother of Child) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is so happy at Red Balloon Cobham. She loves the different activities the staff put on for the day. The staff are always happy and smiling and welcoming to the children and parents. My daughter loves the enthusiasm the staff have at 7:30 am. The staff are ready to welcome the kids in with
smiles and activities. She loves the extra activities that Red Balloon offer. Red Balloon has been so welcoming to our whole family, always including my daughter’s bothers as well. Red Balloon staff are very accommodating and a well-run unit. The staff at Red balloon are outstanding! We are very grateful for what the staff do to make my daughter’s days happy and enjoyable while we cannot be there. Thank you, Red Balloon staff!

Reply from Abby Auty, Owner at N Family Club - Cobham

Lovely reviews like this, make our job so worthwhile - thank you for such great comments! I'm truly delighted to hear that your daughter is so happy at Red Balloon. We are so proud of our staff team and their energetic and enthusiastic approach, and it is wonderful to hear that you find the nursery so warm and welcoming.


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for N Family Club - Cobham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for N Family Club - Cobham is calculated as follows: ( (273 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 312 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for N Family Club - Cobham is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 number of registered child places is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Stephanie

Stephanie Beeks

Job Title: Nursery Manager

Joined: 2022

Throughout her career, Stephanie has taken on diverse roles and pursued various training and qualifications, including management and Special Educational Needs and Disabilities (SEND). Her decision to pursue a career in childcare was inspired by the arrival of her siblings, and she has never regretted it. When she has free time, she finds joy in activities such as swimming and cooking.


Ayeesha

Ayeesha Haq

Job Title: Front of House Manager

Joined: 2022

Ayeesha is a true local, being born and raised in Surrey, Growing up, she always had a passion for working with children, and, even though she initially worked in the hospitality sector, she found her way back to the early years. She loves how rewarding it is to be creating a happy and inspiring environment for the children. Outside of work, she loves travelling, seeking new adventures outdoors with her dogs, or spending time with her friends.


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