Rocking Horse at The Nursery Family has a Review Score of 9.8 (9.789) out of 10, based on 17 reviews in the last 2 years. Over all time Rocking Horse at The Nursery Family has 65 reviews.
Review from Hugh S (Father of Child) published on 28 March 2025
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The children get to go outside wherever possible, try loads of different foods and even see chicken being born.
I wish I could go.
Reply from Jess Robertson, Social Media Co-Ordinator at Rocking Horse at The Nursery Family
Thank you so much for sharing this lovely feedback! We are so glad to hear that both of your children have had such positive experiences with us since they were little. It's wonderful that they've had the chance to explore, learn, and grow in such a nurturing environment. We believe in providing rich, hands-on experiences and it's amazing to hear they've enjoyed everything from outdoor play to watching the chicks hatch! Thank you for taking the time to write such a kind review!
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Review from Jodie S (Mother of Child) published on 27 March 2025
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Reply from Jess Robertson, Social Media Co-Ordinator at Rocking Horse at The Nursery Family
Thank you so much for your kind words! We're thrilled to hear that your daughter loves sharing her nursery adventures and that our team has made such a positive impact. We truly appreciate your recommendation and are grateful for your lovely review!
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Review from J H (Mother of Child) published on 18 March 2025
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Reply from Jess Robertson, Social Media Co-Ordinator at Rocking Horse at The Nursery Family
Thank you for your kind words! We're so pleased to hear that you find our nursery welcoming and that our team's dedication to each child's development shines through. It's wonderful to know that your child enjoys various activities and shares their nursery adventures with you! We also appreciate your honest feedback regarding the recent changes, we truly value the patience and support of our families and ensuring that our children enjoy mealtimes while maintaining a balanced and nutritious menu is a priority and we're working hard to get it just right.Thank you again for your review!
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Review from Kate S (Mother of Child) published on 13 March 2025
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Reply from Jess Robertson, Social Media Co-ordinator at Rocking Horse at The Nursery Family
Thank you so much for your kind words! We're so happy to hear that your children have had such a positive experience with us since they were young. It's wonderful to know they enjoy their time here and feel safe and happy. We're also glad that our team has been able to work closely with you to maintain their routines. Thank you for wonderful review!
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Review from E H (Mother of Child) published on 13 March 2025
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Reply from Jess Robertson, Social Media Co-ordinator at Rocking Horse at The Nursery Family
Thank you so much for your lovely feedback! We're pleased to hear that your daughter has had such a positive experience with us. It's wonderful to know that we've been able to support her in so many ways, from potty training to learning two languages. We're thrilled she has so much fun and feels cared for - we truly enjoy watching her grow and thrive. Thank you!
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Review from D W (Father of Child) published on 11 March 2025
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Reply from Amy Dolan, Marketing Manager at Rocking Horse at The Nursery Family
Thank you for your honest review. While we have moved away from our previous meal supplier, we now have an on-site chef who prepares fresh, balanced meals daily, including desserts. This also allows us to offer cooking sessions as part of our extra-curricular activities. Our menus, created with a nutritionist, are reviewed regularly to use seasonal ingredients, and we'll soon share our cookbook and weaning plan with parents. Regarding the app, we've been working with EY to enhance usability, and updates have already been made. We welcome further feedback to help improve functionality. Learning outcomes and progress are still shared via EYLog as before, but please let us know if any enhancements would be helpful. Changes to acquired nurseries are carefully assessed to enhance care and education. Please share any feedback with your Nursery Manager or email me at amy.dolan@isteplearning.co.uk. We appreciate your input.
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Review from Jo J (Mother of Child) published on 15 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
We are going to miss him very much, but excited we will see him after school. It has been lovely having them both here and we still have little miss for a while.
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Review from Olivia G (Mother of Child) published on 14 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Your little lady has settled in so well and always has a smile on her face. We love having her at the nursery.
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Review from Kate B (Mother of Child) published on 2 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Thank you for your kind words. We all do love our job and helping the children grow in all aspects.
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Review from J K (Mother of Child) published on 2 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Awww thank you! We love having your two at the nursery and will be sad when the big one goes too school.
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Review from Olga T (Mother of Child) published on 1 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
It has been lovely to watch your little man grow. It has been a joy to have him at the nursery.
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Review from R S (Mother of Child) published on 1 June 2023
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Reply from Amanda Goacher, Manager at Rocking Horse at The Nursery Family
Thank you! We look forward to watching him grow.
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Review from Lauren S (Mother of Child) published on 1 June 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Thank you for this. We love having her here and seeing her develop her own little character.
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Review from J R (Father of Child) published on 30 May 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Thank you! We have loved having her at the nursery. She has slotted in and adapted so well.
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Review from Suzie L (Mother of Child) published on 26 May 2023
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
It has been lovely watching both the children grow and thrive at the nursery. We have enjoyed watching them both grow into lovely children.
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Review from Toby M (Father of Child) published on 25 May 2023
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Reply from Natalie Jones, Deputy Manager at Rocking Horse at The Nursery Family
We will miss seeing his cheeky smile in the mornings. It has been lovely having both of the children and will be sad to see you all go.
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Review from Jen T (Mother of Child) published on 25 May 2023
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Reply from Natalie Jones, Deputy Manager at Rocking Horse at The Nursery Family
It has been lovely watching both the boys grow. We will all miss them here when they start their new adventure at school.
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Review from Roxanne O (Mother of Child) published on 28 April 2022
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Reply from Amanda Goacher, Manager at Rocking Horse at The Nursery Family
Thank you for your kind words. She has thrived so much and it is lovely seeing her smile and happy.
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Review from Celia P (Mother of Child) published on 28 April 2022
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Reply from Nat Jones, Deputy Manager at Rocking Horse at The Nursery Family
Thank you, he is always so happy. It's like he has been at the nursery forever and had made lots of friends.
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Review from Hugo W (Father of Child) published on 22 April 2022
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Reply from Natalie Jones, Deputy Manager at Rocking Horse at The Nursery Family
He is such a character and has settled so well into the big room. Thank you for your kind comments
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The Review Score of 9.8 (9.789) out of 10 for Rocking Horse at The Nursery Family is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Rocking Horse at The Nursery Family is calculated as follows: ( (173 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 204 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rocking Horse at The Nursery Family is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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