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Kids Capers Day Nursery has a Review Score of 2.2 (2.217) out of 10, based on 2 reviews in the last 2 years. Over all time Kids Capers Day Nursery has 10 reviews.
Review from J H (Mother of Child) published on 13 March 2024
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Overall Experience
2.0 out of 5
Reply from Sharon Moody, Owner at Kids Capers Day Nursery
Your review came as a surprise given you stated you were withdrawing your daughter to send her to a nursery to guarantee her a place at your chosen school. We are disheartened to learn you feel our transition process is inadequate, equally, that you consider our communication with parents is virtually non-existent. Shortly after the room move, you attended parent’s evening which was followed up with a Teams meeting to further clarify how staff in the room support children’s needs and development. This was backed up with nigh on daily emails and phone conversations, our app and our social media pages, showing the various activities. We regret the tablet incident, used to calm your daughter with a few nursery rhymes, as this is not our normal practice. Our policy is for two practitioners to attend face-to-face meetings. Due to staffing ratios, which we must adhere to, we were not able to accommodate your request as, on the contrary, maintaining ratios is fundamental to our principles and to meeting children’s needs. We did offer a Teams meeting which was declined.
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Review from L B (Mother of Child) published on 29 January 2024
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1.0 out of 5
Reply from Sharon Moody and Emma Knight, Owner and Manager at Kids Capers Day Nursery
As a childcare provider, we understand your concern and are thankful you’ve acknowledged we took your concern seriously; children’s needs are of utmost importance to us. Whilst we do not give parents our policies, they are available upon request. For children with health needs, we complete care plans, which were discussed and agreed with you. Even so, we accept our various preventive measures let you down. We inspect all food items for allergens to use according to dietary needs. We followed up on the incident concerning oats whereby, having discarded the packaging, we looked on the website where it stated not suitable for milk allergy sufferers because this allergen is present in the environment. When we next purchased the oats, there was no warning on the packaging so we informed you as we felt it was important you knew this. We’ve now been assured the oats don’t contain milk. We’re deeply sorry our care standards have failed you as we strive to provide excellent standards of care.
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Review from Nicola T (Mother of Child) published on 25 November 2015
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5.0 out of 5
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Review from Akarsh K (Father of Child) published on 23 November 2015
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5.0 out of 5
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Review from Helen G (Mother of Child) published on 16 November 2015
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5.0 out of 5
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Review from Emma B (Mother of Child) published on 16 November 2015
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5.0 out of 5
In the Rainbow room, every day is different. They have stations set up so the children can move around freely joining in activities as they wish, the have free access in and out of the fantastic gardens that are secure, partially covered and very highly maintained.
They have a sensory room, a story room, interactive television, story headsets and every toy imaginable! The nursery is always clean, and seems very well organised. Staff seem happy and are very friendly.
Due to the location, the nursery also have access to the playground next door and the woodlands that adjoin the grounds. As the nursery manager is training to be a Forest School Leader, they are in the woods weekly, learning about animals, nature, woodlands as well as gardening and okaying games.
The nursery also have a minibus, that they use for trips out. My son has been to Beaver Water World, Nutfield Priory Farm nature trail, Glovers Woods and Santa’s grotto in the town. He, like all the children love the trips. In addition to trips out, the nursery also organise an annual visit from the local fire station, the fire fighters bring a fire engine and let the kids on board an spray the hoses, whilst learning about fires.
There is so much I haven’t even included, regular parents evenings, on-line secure learning journals that you can view and add to, summer Tea parties, fancy dress days, face painting, baking, Christmas Show, BBQ’s, the list could go on…
I would highly recommend this nursery. We see them as out extended family. My son calls it ‘Nursery home’ – Says it all!
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Review from Nazmin K (Mother of Child) published on 28 October 2015
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4.0 out of 5
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Review from Marion W (Mother of Child) published on 26 October 2015
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5.0 out of 5
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Review from Emma H (Mother of Child) published on 22 October 2015
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5.0 out of 5
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Review from Karen H (Mother of Child) published on 19 October 2015
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5.0 out of 5
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The Review Score of 2.2 (2.217) out of 10 for Kids Capers Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.2 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.217 for Kids Capers Day Nursery is calculated as follows: ( (1 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (11 Poors x 2) + (6 Very Poors x 1) ) ÷ 23 Ratings = 2.217
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Kids Capers Day Nursery is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 number of registered child places is 10. 0 Positive Reviews ÷ 10 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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