Kiddi Caru Day Nursery Burgess Hill

York Road, Burgess Hill RH15 9TT
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8.8 112 Reviews
  • Kiddi Caru Day Nursery Burgess Hill, Burgess Hill
Kiddi Caru Day Nursery and Preschool in Burgess Hill is conveniently located on the edge of the Victoria Business Park, just 10 minutes from the A23 and town centre.

The nursery provides a safe and secure environment with a fantastic outdoor garden where children, from newborns to five-year olds, can learn and flourish as individuals.

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Care Provided by Kiddi Caru Day Nursery Burgess Hill

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Laura Flannigan (Manager)
  • Number of Childcare Staff
  • 40
  • Total Places for Children
  • 100
  • Age Range
    • from 0 years 0 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & Christmas to New Year
  • Parking

  • Parking is available for parents and visitors outside of the nursery.


Kiddi Caru Day Nursery Burgess Hill Reviews (112)

Total of 112, showing 1-20
8.8

Kiddi Caru Day Nursery Burgess Hill has a Review Score of 8.8 (8.813) out of 10, based on 14 reviews in the last 2 years. Over all time Kiddi Caru Day Nursery Burgess Hill has 112 reviews.

Overall Experience

  • 91
  • 14
  • 3
  • 3
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Review from N S (Father of Child) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, over the last few months, the standard of care provided by Burgess Hill Kiddi Caru nursery for my children has significantly declined. Previously, they offered excellent nursing services for my kids, but since then, there has been a noticeable decline in service quality due to staff turnover
and new management.
Today, I was extremely disappointed when I picked up my daughter and discovered that she had not been provided with the raincoat we had provided, leaving her exposed to the pouring rain in just a wool coat for an unknown duration. Her hair was drenched, and the tights she was wearing were soaked through.
When I brought this to the attention of the nursery manager, I was disheartened to receive no apology.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Following a discussion with our regional manager we understand that your concerns have been resolved to your satisfaction. If there's anything you would like to discuss further, please don't hesitate to contact our customer services team on 0800 028 4500.


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Review from S S (Mother of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication with the nursery is very good through the app.
My child is settled and has a fun day.
Staff report his mood and emotional well-being in equal importance to what he has done or learnt, which is important to me.
My child can struggle with changes and is better able to cope if pre-advised.
He had some time when his key worker had changed his working day, and we weren’t made aware until we asked. Once we could prepare him, he settled again. So better communication on this would have helped.
I’ve advised the nursery of some free training which would benefit staff caring for my child, but I’m unsure if this has been taken forward.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. We strive to maintain excellent communication with our families in order to build strong partnerships between nursery and home.


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Review from Fatmaelzahraa A (Mother of Child) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is truly happy and cheerful there. The staff are nice and I am thankful for the class head for her, she is very helpful and welcoming to her. Also, there is another lovely woman!
And the manager is very cooperative and helpful.
Thanks to them all for easing my child's 1st days here.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Our warm, friendly team strive to provide the right support to both children and their families, sharing their knowledge and providing advice to help through all stages of development.


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Review from H D (Mother of Child) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child has settled into her new room, with her new key worker and staff members. I appreciate the detailed learning and the topics that are touched on in the room, including learning about artists, as well as the environment and the world around them.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Our friendly team provides a variety of fun, creative, and engaging learning opportunities for children which helps develop important skills for the future.


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Review from Rob C (Father of Child) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been attending Kiddi Caru for just over a year now and he has really grown in confidence since attending. New skills, his speech, development, social interactions have all come on leaps and bounds and this is all credit to the team who have looked after him over the last year in Geese room.
The
team have really embraced our son and really show sincerity and compassion for him and get as excited as we do when he does something new or the simple day to day things that others would probably take for granted. His key person in particular has been fantastic, coming up with new ideas for him, really encouraging him as his development soared and gave him those all important cuddles when he asked for them or when he needed them.
He has now moved to the next room and we will miss seeing the team in Geese terribly, but we feel confident he will enjoy this next phase on his journey at nursery. Thank you to all the team at Kiddi Caru.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Our dedicated nursery team are so passionate and supportive, empowering and inspiring children to develop their confidence and important skills for the future.


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Review from Kerrie N (Mother of Child) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve always chosen larger nurseries for my children with dedicated rooms for age groups and large outdoor spaces - Kiddi Caru caters to this. The opening hours suit my job and the team are brilliant. My youngest son has been here since he was 7 months old (now 2 years 3 months) and he’s thrived. Lots
of age-appropriate activities, nutritious meals and outdoor play.
The nursery, management and HQ are aware of my issues - and it’s the issue of consistent staffing. It is no reflection on the day-to-day staff, but they simply do not have enough permanent staff. Regular agency workers which is unsettling for my son who needs consistency (and always cries at drop off anyway) and we are often asked to forfeit our space which we can’t usually do.
That said, I’ve been in contact with the regional manager who has outlined steps being taken to improve this so I feel confident that this is being addressed.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you for taking the time to leave a review. We’re delighted to hear that your little one is thriving with us! Our friendly, knowledgeable team are dedicated to providing exceptional childcare and education. The activities and our specially-designed education programmes help to encourage, inspire and empower children to develop important skills for the future. We would like to reassure you that your concerns are being taken seriously and if there’s anything else you would like to discuss, please don’t hesitate to contact our customer services team on 0800 028 4500.


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Review from Roxana H (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have rated my experience with the nursery as 'good' because I feel there are areas of improvement, like care and staff management, which seems to be a big issue since my daughter started nursery last year. I am sure this is not a day-to-day care staff issue but more likely a managerial one, which
hopefully will be sorted out soon. Despite these, my daughter settled well once started nursery, with great support and affection from the care staff, easing the whole process. My daughter is always happy and keen to join her friends and teachers at nursery, and we can see constant changes in her learning and social abilities since joining the team.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review and for providing us with feedback. Your concerns raised are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.


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Review from Samantha C (Mother of Child) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son has been at Kiddi Caru Day Nursery since September 2022. We have watched our boy go from a nervous and shy eleven month old into an outgoing, happy toddler. There have been times where he has been unsettled moving through the rooms, but these issues have been handled professionally by the manager
and the team with a positive attitude always putting our son first and looking at how he can have the best experience during his time at Kiddi Caru. Photos, videos and updates we are given show him happy, enjoying his time with the biggest smile on his face. He is so excited each day we say he is going to nursery and he loves all the team who look after him. Any nerves we have had about him going to nursery have been eased and we feel confident he will continue to thrive over the years before he goes to school.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

We are so pleased to hear that you feel confident that your son will thrive at our nursery and that you are pleased with your experience so far. It is so wonderful to hear your feedback and we will of course pass your comments on to our nursery teams. Thank you for taking the time to leave us a review, it is very much appreciated.


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Review from Olivia B (Mother of Child) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Kiddi Caru Burgess Hill for the last four months and we both love it, he’s never had a bad day and is so excited to get there in the morning. He’s in the baby room and the staff are so great at accommodating any needs we have whether it’s extra days or a change in diet. My
son literally came back from nursery the other day with a new skill he didn’t have the day before. Staff seem to be really committed to the wellbeing and happiness of the children in their care and the spaces both inside and out are lovely. I genuinely couldn’t ask for a better nursery. I would say it’s a shame they seem to have some staffing issues, they have been asking for volunteers to keep children off nursery, but you get refunded any days you volunteer to do this. This seems to be done to keep safe ratios so I have no issues with it.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Our team is so passionate about providing exceptional childcare and education. They work hard to provide a safe, nurturing environment in which children can thrive. We take your concerns seriously and this is something that we are working closely with senior management to rectify.


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Review from H O (Mother of Child) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursery is good and the staff I interact with are all friendly and competent but it seems like for months and months and months now they’ve struggled with staffing levels and continual staff attrition. There must be an issue at the core of the nursery for this many staff to be leaving (salary, working
conditions, staff morale, who knows?). It is hard for young children to deal with constant change, they need stability at his age more than any. The pressure on the remaining staff makes it feel like they don’t have time to do their job properly. The updates on the tapestry are now few and far between, and contributions to events such as world book day seem minimal. The pressure as a parent to be contacted every week begging to not send their child in due to staff shortages is waring. Once a permanent staffing resolution is found I’m sure the nursery will be good again.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review and for providing us with feedback. Your concerns raised are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.


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Review from Sara A (Mother of Child) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is always well cared for and had a wonderful connection with the staff there.
She’s learnt to eat a varied menu despite being in a fussy eating stage when she joined and takes part in a diverse set of activities. We particularly like how she gets outdoors frequently.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you for taking the time to leave a review. Our team works hard to build kind, caring relationships with each child and to provide a great variety of stimulating activities. Our nutritious nursery menus give children the opportunity to try different flavours and textures.


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Review from Laura C (Mother of Child) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff involved with my son go above and beyond for him. He has global development delay and sensory issues. They have been very supportive, finding out what his needs are and adapting to them. My son has progressed a lot since being there and I can not rate the staff enough.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. It’s lovely to hear that our team has been able to help so much with your little one’s development. Forming supportive, caring relationships with each child is so important in being able to meet their individual needs.


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Review from E O (Mother of Child) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been at Kiddi Caru Burgess Hill since he was 9 months old and he is now 3. He has had a few challenges with his speech and the staff have been instrumental in helping him develop this and get up to speed with his peers. He always has a great time at nursery. My highest compliment though must
go to the manager she has always been incredibly responsive and accommodating, especially with my husband and I working jobs where we are regularly on call. She has always managed to find a space in nursery if we need to send our son for an extra day and is always so pleasant to speak to and willing to help wherever she can.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. It's so great to hear that our team have been so instrumental in helping with your little one's development. They are so passionate about helping every child to grow and thrive at nursery.


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Review from C Q (Mother of Child) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although I couldn’t fault the staff at Kiddi Karu, they are clearly understaffed and overworked. For what is already a very expensive service for parents to pay in general, I feel that there isn’t enough front-of-house/management for the nursery, and the childminders take the brunt of disappointed parents.
The day-to-day activities and food sound amazing, and I can’t write a bad thing about the boys’ experience with the staff in Flamingo, as they’re always eager to go and the staff are so friendly and helpful!
My main concern is the fact that I’ve been asked several times this year to pick up my kids early, when my work and hours do not allow for it. Luckily, once asked, I’m not asked again for some time.
It’s not a staff issue but more a higher-management issue, and I actually feel sorry for the day-to-day staff of Kiddi-Karu.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Asking families to collect their little ones early is always a difficult decision, made with the safety and wellbeing of our children in mind, so we can comply with ratio requirements. Our dedicated team works incredibly hard to provide a nurturing environment and to ensure that there’s a great variety of fun, engaging activities for children to enjoy. If you’d like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.


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Review from Vanessa E (Grandmother of Child) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson attended Kiddi Caru from July 2021 until September 2022. He absolutely loved his time there - not once did my grandson leave at 4pm unhappy. The care team are kind and considerate and always took such care to ensure that my grandson's needs were met. Such an outstanding environment to send
your child. I would recommend Kiddi Caru to any parent who would like their child to thrive at their own pace without any pressure or upset (coming home totally happy with their day).

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review and for the kind words about our team. We're so glad to hear that your grandson really enjoyed his time with us! Our team is incredibly passionate about what they do and work hard to ensure every child feels happy, safe and supported so they can flourish.


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Review from Leanne A (Mother of Child) published on 21 September 2022
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Overall Experience  Overall Experience 5.0 out of 5

My daughter started at Kiddi Caru at 14 months old and now has left to start school. She has flourished at the nursery, she enjoyed going and loved the staff who have taken very good care of her. She had fun every day with the activities and her learning has exceeded my expectations. I would, without
hesitation, recommend Kiddi Caru Burgess Hill. The staff working at this nursery are a huge, huge credit to this company. Thank you for all you have done.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review and for the kind words about our team. They work incredibly hard to provide exceptional childcare and education to all our families, so it's fantastic to hear that your daughter had a great time and learnt so much with us. We wish her the very best of luck at school!


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Review from Coral G (Mother of Child) published on 21 September 2022
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Overall Experience  Overall Experience 5.0 out of 5

My daughter attended the nursery since January 2021 after turning 3 years old. The preschool team have been great and my daughter really enjoyed her time here. I know my daughter loves to write/draw and I have seen a huge improvement in her skills since joining pre-school.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. Our brilliant team work incredibly hard to help the children to flourish, so it's lovely to hear that your daughter was able to develop her skills in an area she enjoys. We wish her the very best of luck for the future!


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Review from Sarah A (Mother of Child) published on 20 August 2022
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Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Nursery here since March. I was very worried she wouldn't take to it as she really didn't like new faces, but she has taken to it so well and now she's so much less concerned with new people day to day. She has come on leaps and bounds here and it is all down to the staff
and the fantastic ladies in Swan. I am so comfortable leaving her in their care and I appreciate everything they do. Even down to the small things like calling to mention she had been bitten by a bug and they were monitoring it.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Kiddi Caru Day Nursery Burgess Hill

Hi, thank you for taking the time to leave a review. It's fantastic to hear that our dedicated team in the Swan room have played a role in helping your daughter to develop her confidence. All of our teams work hard to maintain a kind, supportive environment which helps children to settle and build a variety of skills. We hope she continues to enjoy her time with us!


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Review from Archie T (Father of Child) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has attended Kiddi Caru Day Nursery Burgess Hill since September and she loves it. The staff there are fantastic with her. She's always coming home with positive stories about what she has done during the day. She loves the art and craft and the making table. When we drop her off in the
morning she is literally buzzing to get in and play with her friends and she sometimes meets some at the door and makes the introductions. The staff are excellent, everyone from the office staff to the nursery staff. They're always polite, engaging and happy to discuss our daughter's development and involvement in activities. Our daughter loves them. It was important to us to find a place where our daughter could be herself and Kiddi Caru Day Nursery Burgess Hill really provides this in abundance. We are very happy with her care here and would recommend it to others.

Reply from Alanah Hewett, Marketing Assistant at Kiddi Caru Day Nursery Burgess Hill

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed onto the nursery management team.


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Review from Sarah M (Mother of Child) published on 27 April 2022
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Overall Experience  Overall Experience 5.0 out of 5

My daughter is always happy to go to nursery and always returns home happy. This really is the most important thing for me. The nursery communicates well and has accommodated me when I have needed it. The staff are friendly and engage well with the children.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed onto the nursery management team.


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Current Review Score: 8.8 (8.813)

Overview of Review Score

The Review Score of 8.8 (8.813) out of 10 for Kiddi Caru Day Nursery Burgess Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.313 for Kiddi Caru Day Nursery Burgess Hill is calculated as follows: ( (96 Excellents x 5) + (40 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 166 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery Burgess Hill is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 10 Positive Reviews ÷ 20 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Meet the Team (1)

Laura

Laura Flannigan

Job Title: Nursery Manager

Laura has a wide range of experience in early years and has a passion for providing high-quality education and care for children and their families.


Frequently Asked Questions about Kiddi Caru Day Nursery Burgess Hill

What is the Age Range of Children that Kiddi Caru Day Nursery Burgess Hill accepts?

Kiddi Caru Day Nursery Burgess Hill accepts Children aged from 0 years 0 months to 5 years 0 months.

What Days & Hours is Kiddi Caru Day Nursery Burgess Hill Open?

Kiddi Caru Day Nursery Burgess Hill is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Kiddi Caru Day Nursery Burgess Hill have capacity for?

Kiddi Caru Day Nursery Burgess Hill has capacity for a total of 100 Children.

How far is Kiddi Caru Day Nursery Burgess Hill to the centre of Burgess Hill?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Kiddi Caru Day Nursery Burgess Hill to verify any information. View our terms and conditions. Kiddi Caru Day Nursery Burgess Hill has a Platinum Service – more info.