Kiddi Caru Day Nursery Burgess Hill

York Road, Burgess Hill RH15 9TT
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8.8 112 Reviews
  • Kiddi Caru Day Nursery Burgess Hill, Burgess Hill
Kiddi Caru Day Nursery and Preschool in Burgess Hill is conveniently located on the edge of the Victoria Business Park, just 10 minutes from the A23 and town centre.

The nursery provides a safe and secure environment with a fantastic outdoor garden where children, from newborns to five-year olds, can learn and flourish as individuals.

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Care Provided by Kiddi Caru Day Nursery Burgess Hill

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care

Good to Know

  • Person in charge
  • Laura Flannigan (Manager)
  • Number of Childcare Staff
  • 40
  • Total Places for Children
  • 100
  • Age Range
    • from 0 years 0 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays & Christmas to New Year
  • Parking

  • Parking is available for parents and visitors outside of the nursery.


Kiddi Caru Day Nursery Burgess Hill Reviews (112)

Total of 112, showing 21-40
8.8

Kiddi Caru Day Nursery Burgess Hill has a Review Score of 8.8 (8.813) out of 10, based on 14 reviews in the last 2 years. Over all time Kiddi Caru Day Nursery Burgess Hill has 112 reviews.

Overall Experience

  • 91
  • 14
  • 3
  • 3
  • 1

Date Published

112
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Review from D G (Father of Child) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would like to see more structure in the covid regulations to support and protect the children in alignment with other nurseries in the area.
The children spend too much time in the garden due to a lack of staff.
Mixing with other rooms of children of different ages promotes risk. Again I would like
to know what the nursery is doing to address the lack of staffing.
I am very uncertain that my child is being given the attention that was promised when inducting to the nursery.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you for your feedback, we can reassure you that we are taking your concerns seriously and we have escalated your comments to the nursery management team. If you would like to discuss further, please contact us on 0800 028 4500.


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Review from S K (Father of Child) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter loves attending and comes home with great stories of the fun she has had with the other children and people who work there! She has learnt a lot and has grown in confidence as a result of attending.

Reply from Alanah Hewett, Marketing Assistant at Kiddi Caru Day Nursery Burgess Hill

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from Anya B (Mother of Child) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at Kiddi Caru Day Nursery Burgess Hill for over a year now, and he has grown so much. He adores everyone there, and I couldn't ask for better people to look after him. I love that he gets so messy and dirty every day he's there, as it shows how much fun he has had.

Reply from Alanah Hewett, Marketing Assistant at Kiddi Caru Day Nursery Burgess Hill

Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.


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Review from James L (Father of Child) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would love to be able to write a glowing recommendation, for Kiddi Caru, but I can't. They have a great facility, most, if not all staff are good, and my dealings with the on-site management are usually good. But it is a big chain and is there to make money, so everything is cut back to bare bones.
They struggle to retain staff, due to the terms and conditions the staff are given, which means high turnover, which means disruption to our children. They have the bare minimum of staff to cover each room, which means if someone goes sick, which they do regularly, especially in the current climate, our children are moved from room to room causing much disruption to their routine. The "can you keep your child off" emails are becoming way too regular. They have also changed the way the school is catered, a cost-saving exercise, and my son has regularly said he didn't eat lunch, not sure if that is the standard of the food or just my son.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you for your feedback. We can reassure you that we have taken your concerns seriously and we have passed on your comments to the nursery management team. If you would like to discuss this further, please contact us on 0800 028 4500.


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Review from Max C (Father of Child) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and always doing great activities with kids. One staff member is fantastic, and always feel my boys had a great day - given updates of what's he's done, what foods he's eaten, etc.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you so much for taking the time to review us. It is very much appreciated.


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Review from Emily D (Mother of Child) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son joined this nursery as a 6 month old so I could return to work and our experience has been good. They are all fond of him, he is excited to see them when I drop him off and he comes home tired and ready for bed. He does long days 07:30-18:30. He naps with them. He struggled for a week or two
to adjust to napping in a room where there is other noise but the staff got to know him and now they’ve cracked it and he gets plenty of sleep most days. He’s a laid back baby but he is obviously comfortable here. He struggled with first foods and the guys again got to know him and tried new ideas and he’s now eating well (turns out individual veg isn’t his thing he prefers meals) the food is good and varied. I get pics and videos every few days via their online portal. I’m very happy with them and the price is pretty comparable to other nurseries.


They have a separate garden for each age group and they are outside a lot which my boy loves. Good separation of ages too with lots of space.


Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Burgess Hill

Thank you for taking the time to leave a review. It is very much appreciated.


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Review from Megan R (Mother of Child) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been at Kiddi Caru for almost a year now and has come on leaps and bounds. When he started in the 2s room he was non-verbal and very socially removed due to his ASD, the wonderful SENCO (Special Educational Needs Coordinator) and staff have worked with us to get our son talking, playing,
and most of all comfortable in the setting. Nothing is ever too much to ask of them, they report back about his day and we have seen how their dedication and expertise have really made our little one feel at ease and come out of his shell. Not only are the staff in his room amazing but those that are are in other parts of the nursery are too, they are all so kind, cautious, fun, and well trained. I honestly can't recommend the nursery enough!

Reply from Caron Moseley, Marketing at Kiddi Caru Day Nursery Burgess Hill

Thank you for your kind words and for taking the time to review our nursery. It is very much appreciated.


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Review from Doina S (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter always gets so excited about going to nursery. Her keyworker and staff are wonderful and very friendly, my daughter loves them. They are amazing and doing a brilliant job especially now, through the pandemic. They worked hard to keep the nursery open and all kids safe. There are very good
safety measures in place. Well done to all team. Thank you.

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Review from Helen M (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We think all the staff in preschool are great and we are very lucky. We feel one member of staff has gone above and beyond recently to help with our son's speech and it is much appreciated. Thanks to all the preschool team for all their hard work and making it a fun environment for the children to learn
in. 

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Review from Emma T (Mother of Child) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is great! Both my 2 year old daughter and 1 year old daughter attend and love it. The staff are lovely and their development has come on leaps and bounds thanks to them. In particular, one member of staff in the Geese room has helped my daughter resettle in since lockdown and has helped
her speech so much.

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Review from Louise C (Mother of Child) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attends Kiddi Caru and it's the best choice we've made. He only goes two days a week but each day he gets so excited to go and always comes out with such a smile and always tells me he's had a good day. Would certainly recommend to anyone contemplating or looking for their kids as they will be
in safe hands.

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Review from Stuart R (Father of Child) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were apprehensive about our son starting in October when he had not long been 2 years old and he is still non-verbal however the staff at Kiddi Caru have all been fantastic with him and he always gets so excited about going back each week. All of the staff are very polite and take an interest in
our son's development and wellbeing. We cannot rate them highly enough especially one member of staff who he has already developed a real bond with. We cannot rate the team highly enough!

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Review from Nikki S (Mother of Child) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves going to nursery. Her key worker seems to love her and my daughter loves her back! Everyone who I have met is super friendly and my daughter comes out smiling every day. They update me daily on what she’s eaten, nappies and how long she has napped for. It’s a shame we can’t go in and
see them all in action but I understand the current situation. I would completely recommend this nursery as my daughter is thriving there. All the food is prepared on site too! And they have a new sensory room!

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Review from Charlie H (Mother of Child) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the nursery. My daughter started just before Christmas and I was understandably apprehensive about leaving her.
However, she has settled in so well and the staff have been fantastic. Three ladies, in particular, have taken the time to get to know me and my daughter,
share her day and my daughter has clearly bonded with them well.
She loves going to nursery and it makes my job as a working mummy so much easier!

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Review from Sarah M (Mother of Child) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is fantastic. The staff are absolutely brilliant with our daughter and she has excelled massively since joining. They are always doing different activities, crafts, leanings and experiences with the children. The dancing, yoga and sign language are also brilliant.
We are over the moon
with how our daughters first 7 months have been at this nursery and look forward to watching her grow and develop further with them.

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Review from Jo R (Mother of Child) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going here since he was 8-months-old and he loves it. He really thrives here and has made some good friends. He has liked all of his carers and is now in the pre-school room. The food is varied, they do lots of fun activities. The nursery is open long hours/during holidays which really
helps working parents and he learns new things every week. My second child has recently started in the baby room and it’s reassuring to know he will be in good hands.

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Review from Matt H (Father of Child) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting our son into this nursery has been the best decision we've made - not only does he have fun and look forward to going there, but he gets the benefit of learning new skills and experiences on a daily basis - it's going to be excellent preparation for him to eventually go to school one day. All
of the staff are excellent, professional and extremely friendly. The food is also outstanding, as is the variety. I've even borrowed one of the recipes for at home! The garden facilities are also excellent and our son loves playing outside as much as he does inside. I can "relax" at work knowing he's in safe hands!

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Review from J W (Mother of Child) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been welcomed to the Kiddi Caru nursery and she looks forward to her nursery days! Every member of staff I have met has been genuinely friendly and taken a real interest in the children. I love that they spend so much time outdoors and do lots of different activities including baking,
sign+rhyme and messy art. My daughter happily eats all the in-house cooked food there and she seems really well looked after. The only reservation I have about increasing her hours is the cost, but otherwise, this is a great nursery and I would highly recommend it!

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Review from Rich E (Father of Child) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the team at Kiddi Caru in Burgess Hill, each one of them that we've met has been absolutely fantastic. The development we've seen from our child has been excellent, and they've offered help and guidance through any problems that we've had that has been invaluable.

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Review from Nick A (Father of Child) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our twin boys have attended Kiddi Caru in Burgess Hill since they were 6 months old and we've been impressed throughout that time. The children always have a good time and are exposed to new activities. The nursery provide good meals daily and the staff have really supported their development. We had
concerns about the size as it is a large nursery but the building is broken down into small rooms for each age group which is great.

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Current Review Score: 8.8 (8.813)

Overview of Review Score

The Review Score of 8.8 (8.813) out of 10 for Kiddi Caru Day Nursery Burgess Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.313 for Kiddi Caru Day Nursery Burgess Hill is calculated as follows: ( (96 Excellents x 5) + (40 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 166 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery Burgess Hill is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 10 Positive Reviews ÷ 20 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Laura

Laura Flannigan

Job Title: Nursery Manager

Laura has a wide range of experience in early years and has a passion for providing high-quality education and care for children and their families.


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