The Nursery School Charlwood

Charlwood Road, Lowfield Heath, Crawley RH11 0QA
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9.5 59 Reviews
  • The Nursery School Charlwood, Crawley
The Nursery School Charlwood is a bespoke, thoughtfully designed nursery, set in a stunning early 17th century Tudor country house and gardens. Benefitting from a large custom garden and expansive on-site Forest School, The Nursery School Charlwood is a truly special place for children to develop during their early years.

The nursery's approach to early years education is inspired by a range of approaches, including Reggio Emilia, Montessori and over 20 years experience in running and owning nurseries. This has enabled the setting and its highly qualified educators to form a wonderfully creative curriculum.

The Nursery School Company passionately believes in offering children the broadest range of opportunities to allow them to unlock their true potential and to become confident, independent learners. The 'Enrichment Activities' programme includes language, sport and music lessons as well as many wonderful excursions to local farms, shops, fruit picking venues, sensory play sessions.

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Care Provided by The Nursery School Charlwood

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Michelle Shaw (Nursery Manager)
  • Number of Childcare Staff
  • 27
  • Total Places for Children
  • 102
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & Christmas

The Nursery School Charlwood Reviews (59)

Total of 59, showing 21-40
9.5

The Nursery School Charlwood has a Review Score of 9.5 (9.490) out of 10, based on 10 reviews in the last 2 years. Over all time The Nursery School Charlwood has 59 reviews.

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Review from Stephen B (Father of Child) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since COVID-19 we were worried about sending our son back to nursery and how he would get on after being with us for so long and away from other children. The staff at Charlwood put us at ease as they sent us a video on how the nursery was re-organised to reduce this risk and have been very friendly
and our son has loved being back. He has settled back nicely there and loves playing with the other children in his group, whether with dinosaurs indoors or slide and play area outside. The staff are very friendly and take the time to tell us how he is doing. Fantastic place and lovely historical building. They are also flexible with hours and this has helped us a lot.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Hello, thank you for your review it is so lovely to hear how happy you have found all the changes since lockdown and the safe return of all the children during COVID-19.
We can confirm your son is incredibly happy here he loves all areas of play both inside and out and will get fully involved in different activities that are introduced.


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Review from Lauren F (Mother of Child) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are so invested in the children and each of their needs it really is so heartwarming to see.
With my son, although not yet settled as he hasn’t been attending for very long, the staff do everything they can to make the transition as easy as possible. The door is always opened with a
smile and the child is greeted by name.
My son had his first afternoon where he was really happy and the staff were so excited to tell us when we arrived. Just to see the shared happiness showed us we’ve chosen the right placement for him.
They encourage you to call to check in on how they are if you’re anxious and have really gone above and beyond with everything they do, offering to buy a CD that calmed him!
We recently had a family funeral and the nursery were so supportive and allowed us to not feel rushed into coming back to nursery afterwards with a strict deadline of pickup time.
Charlwood House is in a beautiful setting with large outside play areas that the children adore.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Thank you for such a glowing review, we thrive to make sure the children are kept happy at all times making sure we engage all areas and activities to help settle them.
He is coming along so well with us and settling in really nicely.
We’re very happy to hear how much this nursery means to you and your family.
It is our pleasure to have your son with us.


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Review from Abbigail S (Mother of Child) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Charlwood House and all the wonderful staff who are so welcoming. My son loves going in and we as a family love hearing what he has done. My only regret is that we wish we had found you earlier.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Thank you so much for your lovely review, it brings joy to us knowing how happy you and your son is with us.


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Review from Sasha S (Mother of Child) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is outstanding. I wish my son had gone here it’s amazing. My daughter skips into nursery every single day. The staff are amazing. So personable and super friendly. They really have got to know my little girl and formed a great friendship and bond. She adores her key workers. The manager
and the whole team and been incredibly supportive and accommodating with my constant change of times and days. They have always been able to accommodate us. The facilities are superb and the outdoor space is a huge asset. Their flexibility is second to none and I have recommended them to all my friends who are looking for nursery placements.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Thank you for such a glowing review; we are thrilled how happy your daughter is with us. She is a very popular member of the class; always willing to join in and participate.


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Review from Clare (Mother of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Charlwood House Day Nursery enough.
After viewing the nursery and it’s grounds I immediately knew it was the right place for my son. The bond the staff have with the children is fantastic. Every staff member is brilliant, and they are so accommodating. Really flexible with add on
days or changing days if needed.
The nursery has been amazing for my son's development and he has come on leaps and bounds since being there.
What I really like the most is the fact it’s an independent nursery and you can tell that. It feels personal and non-corporate which to me is a winner. My son had previously gone to a big chain nursery and it felt very cold. The best thing I did moving him here.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Thank you for your lovely review, we are so pleased you chose to send your son to us. He really enjoys his time with us and loves to join in all activities that the staff create and all areas of play. We thieve to be as accommodating as we can and flexibly to help working parents.


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Review from Sian B (Mother of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves going to Charlwood House Day Nursery, he has been attending since he was 9 months old and is nearly 2 now. We are welcomed in every day with open arms and we love each and every member of staff. The nursery is situated in lovely grounds and is great for outdoorsy kids, with lots of toys
inside for rainy days too. We originally chose Charlwood because of the flexibility of days for shift workers which really makes Charlwood unique. It is situated on the airport perimeter road which makes life easier for nursery dropoffs on the way to/from work. The staff are tolerant of my "terribly two" year old. Would highly recommend!

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Hello, thank you for such a lovely review, we are so happy you chose to send your son to us.


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Review from Rosie M (Mother of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Charlwood for a year now and loves it! She started when she was 8 months old in Bumblebees and they were so amazing looking after her. Now she is in Caterpillars class and is growing in independence. She loves the outdoor space and a wide range of activities. They continue
to care for her and ensure she is happy at nursery.

Reply from Debbie Swann, Marketing/Promotions Officer at The Nursery School Charlwood

Hello, thank you for such a lovely review, it means so much to all of us here are Charlwood House Day Nursery.
We are so happy that you feel this way about us, we are so pleased you chose to send your daughter to us, we love caring for her in our home.


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Review from Amy C (Mother of Child) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery is amazing and would thoroughly recommend. The whole process of my daughter starting the nursery was seamless from enquiring about spaces, viewing the nursery, a very well planned settling in process to her starting.
The staff at the nursery are a complete asset and go above and beyond
they are all so friendly and welcoming. My daughter started this nursery not wanting to leave me and now she runs in very happy asking to stay longer.
The dedication the nursery put in to each child’s learning and development is fantastic and I am so happy with the progress my daughter has made whilst being at nursery.
If you want a nursery that is nurturing, has a dedicated staff team and great facilities this is definitely it.

Reply from Debbie Swann, Marketing/promotions officer at The Nursery School Charlwood

Hello, thank you for such a lovely review, we are so happy you chose to send your daughter to us.
We love hearing how happy the children are here.


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Review from Holly T (Mother of Child) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has settled in so nicely to Charlwood House Day Nursery, the staff are so kind and caring and always make sure my son has an amazing time every day he is in their care. The staff make you feel at ease as a parent and are always there to answer any questions you may have. My son couldn't be happier
here and I would highly recommend to anyone looking for a trusting caring childcare setting.

Reply from Debbie Swann, Marketing/Promotions Officer at The Nursery School Charlwood

Hello, thank you for such a lovely review, we are so happy you chose to send your son to us.
We love hearing how happy the children are here.


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Review from Sarah D (Mother of Child) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eldest went to Charlwood House Day Nursery and thoroughly enjoyed it. My youngest daughter has been there since November and has settled in extremely well. The staff are all lovely and I love that they have lots of open outdoor space for the children to enjoy fresh air.

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Review from Simon M (Father of Child) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and professional, but I feel there are several other things that make Charlwood House exceptional:
1. The relaxed environment and relatively small size.
2. Opening at 7 am.
3. Flexibility that allows last minute changes.

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Review from Hannah W (Mother of Child) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlwood House welcomed both myself and my daughter with open arms following a decision to end an alternative childcare option. The team are so supportive, friendly, understanding and flexible. You are always greeted by smiley and enthusiastic staff. Plenty of varied activities throughout the day and
lovely gardens for the children to play in. I feel my daughter has blossomed in confidence and social interaction from the nursery environment. When I drop her off in the morning, I leave worry free knowing she becomes a part of the Charlwood House family.

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Review from Shelley M (Mother of Child) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 3rd child attending this amazing nursery! The level of attention to each child's needs is above and beyond. The staff are all friendly and well trained. Have made all my kids comfortable and they have flourished here. Would recommend to anyone. Thank you to all of you.

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Review from Amber W (Mother of Child) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlwood House Day Nursery is an extremely flexible and caring nursery with outstanding staff and gorgeous facilities the best of the best

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Review from Rob (Father of Child) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery with experienced, helpfull and friendly staff. My son has come on so far with his speech, reading and general knowledge/awareness in the short time he has been there. Highly recommended.

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Review from Tanya (Mother of Child) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son absolutely loves this nursery. He is always so happy and chatty with the staff. He is learning a lot and taking everything in. I am really happy with every aspect of the nursery from the staff, food, toys etc. Would highly recommend.

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Review from Rebecca G (Mother of Child) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started here a year ago and loves going every day. The staff are so friendly and professional. Its made it so much easier in leaving him and going back to work full time.

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Review from Andrew W (Father of Child) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my son’s attended Charlwood House Day Nursery, they loved being there and adored all the staff, they have fond memories and the setting helped mould them into the happy and confident boys they are today. They now attend the settings holiday club and can’t wait for the holidays to begin!!

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Review from Sarah F (Mother of Child) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son attended Charlwood from 11 months until he started school this September. He thoroughly enjoyed every day and I trusted them wholeheartedly. The staff are friendly and will adapt to child’s individual needs. He started school without a fuss and was very ready, able to do everything on the list
the school expected. He misses Charlwood and asks to go back to see everyone. This tells me how much he loved his time there.

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Review from Kelly B (Mother of Child) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My boy has been going here since he was 8 months old. And has just left for school. Lovely place for a child to be brought up in.
The staff was like family to me and my son. Daily reports were spot on!


Would highly recommend them.


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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for The Nursery School Charlwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Nursery School Charlwood is calculated as follows: ( (120 Excellents x 5) ) ÷ 120 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.49 Points relating to the number of positive Reviews for The Nursery School Charlwood is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 number of registered child places is 20.4. 10 Positive Reviews ÷ 20.4 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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