Bright Horizons Ely Day Nursery and Preschool

5 St Thomas Place, Cambridgeshire Business Park, Ely CB7 4EX
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9.7 165 Reviews
  • Bright Horizons Ely Day Nursery and Preschool, Ely
Located on the Cambridgeshire Business Park – just five minutes from Ely trains station and situated within the grounds of Cambridgeshire Business Park. An excellent location for parents working in the area or commuting. The nursery provides high-quality care and education for children aged 3 months to 5 years.

The modern purpose-built nursery is set in its own self-contained building and gardens. All age groups benefit form Bright Horizons extensive Growing Enhancements programmes to provide learning and developments in fields such as Reading, Writing, Maths, Sports, Science, IT and Art. The nursery is well-equipped, featuring the latest in early years and educational equipment. The outdoor space is ideal for children of all ages, which are well-resourced and provide opportunities for learning outside.

With all-inclusive fees, which means less to pack on a busy morning, their onsite meals are prepared with nutrition in mind. From healthy lunches and snacks to the chosen branded nappies and wipes included in the fees.

The team will be delighted to welcome you to Ely Day Nursery and Preschool. The friendly, experienced and highly qualified staff are on hand to conduct a personal nursery tour at a time to suit you.

Care Provided by Bright Horizons Ely Day Nursery and Preschool

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care
  • Person in charge
  • Sarah (Nursery Manager)
  • Number of Childcare Staff
  • 39
  • Total Places for Children
  • 120
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30
  • When Closed
  • Bank Holidays

Bright Horizons Ely Day Nursery and Preschool Reviews (165)

Total of 165, showing 1-20
9.7

Bright Horizons Ely Day Nursery and Preschool has a Review Score of 9.7 (9.678) out of 10, based on 32 reviews in the last 2 years. Over all time Bright Horizons Ely Day Nursery and Preschool has 165 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with Bright Horizons in Ely. My daughter has just started in the baby room. I found the settling in process was very well thought out, and although longer compared to other nurseries, allowed for both me and my child to be reassured about her starting, in order
for me to return to work. The key workers are really lovely and very attentive to my child's needs. They also provide regular updates.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your kind review! We're so glad to hear that the settling-in process worked well for both you and your daughter.


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Overall Experience  Overall Experience 5.0 out of 5

The nursery has gone above and beyond to help my son settle in. They offered extra settling in session for him as he really struggled at the start and offered an experienced practitioner to be his key worker. Since then, they have really supported his development by practising physio and other exercises
that have been recommended. Great communication from both the management and the baby team. Thank you for everything!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your kind words! We're so glad we could support your son's settling-in and development.


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Overall Experience  Overall Experience 5.0 out of 5

Overall very good, excellent staff and parents can have full confidence in the level of care.
Our child is always happy to be dropped off with her key worker. Regular progress reports are given and staff are friendly.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your positive feedback! We're so glad to hear that you're confident in the care we provide and that your child enjoys her time with her key worker.


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Overall Experience  Overall Experience 5.0 out of 5

This nursery is one of the best nurseries. My child went to preschool and the ladies were really interactive with the children. My daughter absolutely loved going there and her key worker... my daughter just loved her. They are giving cuddles when a child needs it. They do play dates where parents are
allowed to go in as well. My daughter was very excited when those days came about. Admin part, I find getting replies to emails is slow and no point even to try to call reception. Otherwise, everyone is very kind and friendly. Food is different to what we are cooking at home but I am happy for that. She got to try new things.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your five-star review and for sharing your positive feedback with us!


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Overall Experience  Overall Experience 5.0 out of 5

The team is incredibly responsive and genuinely honest, which has made working with them a pleasure. Communication with both the management team and the staff has been smooth and effective, ensuring that we're always on the same page. They demonstrate true compassion and care for the children, going
above and beyond to make them feel supported and valued. This level of dedication has given us peace of mind and confidence in their care. Overall, we couldn't be happier with our experience and feel fortunate to have found such a caring and professional team.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your 5-star review and for sharing your positive feedback with us!


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Overall Experience  Overall Experience 5.0 out of 5

My child attends Bright Horizons two days per week. The staff are fantastic and always ask how they are, how the rest of their week has been. The taster/settling-in sessions included are brilliant to get the child and parents used to dropping off and staying at nursery. They always provide photos of
my child that are showing activities they have been doing during the week.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your kind feedback! We're so glad to hear that both you and your child have had a positive experience with our settling-in sessions and the care provided by our staff. It's wonderful to know that the photos of your child's activities are helpful. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Bright Horizons since September and has progressed a lot in this time.
All of the staff are amazing with him and have built an amazing bond with him.
They provide great activities for him and cook fresh meals daily for him to enjoy.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your wonderful feedback! We're so happy to hear that your son has made great progress and has built strong bonds with the team. It's fantastic that he enjoys the activities and meals we provide. The team truly appreciate your support and are grateful to be part of his journey!


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Overall Experience  Overall Experience 4.0 out of 5

Bright Horizons Ely Day Nursery and Preschool is a wonderful nursery, my son has been attending since he was 11 months old and is now 2.5 years old. He first learned how to use a spoon at Bright Horizons, we were pretty shocked when we found out he could use one at 1-year-old! Periodically, there are
parents' evenings where you can have more in-depth chats about your child's progress, these are really useful to discuss any issues or anything that you'd like your key worker to spend time with your child on.
Staff will take time to tell you how your child's day has been. They are supportive of things you are trying to implement at home and will try to do the same at nursery, e.g. I used a specific technique for potty training and I wrote down what I want/don't want regarding potty training and my son's key worker ensured that these were followed.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your wonderful review! We're thrilled to hear that your son has had such a positive experience at Bright Horizons Ely and that our staff has supported his development. It's great to know that our communication and collaboration on things, like potty training, have been helpful.


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Overall Experience  Overall Experience 5.0 out of 5

Great team of caring people who have a passion for child care and development. Would recommend. Opening hours are ideal for working parents. Everyone there is like family and my children really enjoy it.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your kind review! We're delighted to hear that you feel our team is passionate and caring. It's wonderful that our opening hours work for your family and that your children enjoy their time with us! We appreciate your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Bright Horizons Ely Day Nursery and Preschool has been nothing short of amazing. Naturally, we were worried our son wouldn't settle during his first few weeks but the staff went above and beyond to make sure he did and to reassure us at every possible moment. The attention to detail
of all the staff is great and everyone is super friendly and passionate. We are happy to have chosen Bright Horizons Ely!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool

Thank you for your wonderful review! We're thrilled to hear that our team at Bright Horizons Ely was able to help your son settle in and reassure you during those first weeks. Your kind words about our staff's friendliness and attention to detail mean a lot to us.


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Overall Experience  Overall Experience 5.0 out of 5

Our daughter joined Bright Horizons Ely Day Nursery and Preschool in April this year. Despite some nervousness about how she may settle in, we needn't have worried.
The manager and her team go above and beyond to make sure that the children receive the very best care. A variety of activities always
seem to be on offer for our daughter to do and she always comes home with a smile on her face.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you for your wonderful review! We're so glad to hear that your daughter settled in well and enjoys her time with us. It's great to know that the variety of activities and the care provided by our team have made such a positive impact. We appreciate your kind words and look forward to continuing to make her smile!


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Overall Experience  Overall Experience 5.0 out of 5

Really lovely, caring staff. Transparent and ready to go above and beyond. We've had to get extra help with allergies and they've been so good at making sure our daughter is protected and safe. What lovely people.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you for your kind words! We're glad to hear that our staff have been caring and supportive, especially with managing allergies. Your feedback means a lot and we're pleased that we could ensure your daughter's safety and well-being. Thank you for recognising our team's efforts.


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Overall Experience  Overall Experience 1.0 out of 5

If you're looking for a safe place to send your kids, this place is not it. Over the last 6 months, I felt anxious leaving my child in their care. At pick-up time they would come home with deep scratches which have scared their face and arms, constant bruises on their back, bite marks, and large bumps
to the back of the head. All caused by one other child. In the end, they stopped logging incidents and telling us about them. We would only find out by seeing teeth marks or bruises on their body when we picked them up. There were multiple complaints raised by myself and other parents encountering the same issue, but nothing has ever been done to keep the kids safe. Sadly after so many years and good friendships, I decided to remove my child from their 'care' for the sake of their wellbeing and safety. I would not be able to recommend Bright Horizon Ely at all, as children's safety should come first and that is not the case for the management of this nursery.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you for sharing your experience. We are aware of your case and we were sad to see your child go. If you have any further information you'd like to share, please contact our complaints team at ukcomplaints@brighthorizons.com.


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Overall Experience  Overall Experience 4.0 out of 5

Generally very attentive and gentle staff. It's, overall, a lovely environment for children to thrive and develop in which I see my child is very happy. Only criticism would be not having any detailed feedback on a daily basis regarding my individual child, although it is appreciated that is difficult
and unrealistic so not an issue or concern.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Hello, thank you so much for your positive feedback!


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Overall Experience  Overall Experience 5.0 out of 5

It has been a wonderful experience in all aspects! It was just the first month in the nursery and our child loves it and generally enjoys being with his new friends. Peace of mind for us.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have complete trust in everyone at Bright Horizons Ely Day Nursery and Preschool to give my daughter the safest and happiest experience. She comes out with a smile every single day and I cannot fault a single member of staff. The love and care they have for the children is second to none. Thank you
for everything you do. The enrichment they plan for the children and resources for parents they make are fantastic. Everyone works so hard!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.


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Overall Experience  Overall Experience 5.0 out of 5

We were engaged in our child's daily life and activities in the nursery on the Father's Day tea. Staff were kind enough to show and explain what activities children are doing, how much fun they have and how they are progressing their development. It was a nice and cosy day for all of us. Thank you for
your hard work.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Hello, thank you for taking the time to share your valuable feedback with us. We're thrilled to hear your child is settling in and thriving at our nursery.


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Overall Experience  Overall Experience 5.0 out of 5

Amazing communication, great with my son. Always give extra communication if drop-off is particularly difficult. The app is super handy to see how the day has gone, what he has eaten or whether he has napped.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Hello, thank you for taking the time to share your valuable feedback with us. We're thrilled to hear your son is thriving at our nursery.


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Overall Experience  Overall Experience 5.0 out of 5

We are incredibly pleased with Bright Horizons Ely Day Nursery and Preschool. The staff are attentive and really care for our child's development and well-being. From the moment we walked in, we felt welcomed and confident in their ability to provide a safe and engaging environment for our child.
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is lots of space in the rooms and we really like that there is the free flow of being in and outdoors.
We receive regular updates and photos that keep us informed about our child's activities and progress.
Overall, the nursery has exceeded our expectations. Our child loves attending and has flourished in their care. We recommend this nursery to any parents looking for a supportive and engaging environment for their child.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you for sharing your wonderful experience with Bright Horizons Ely Day Nursery and Preschool! We're thrilled to hear that you've been pleased with our attentive staff and the safe, engaging environment we provide for your child. Thank you for your recommendation.


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Overall Experience  Overall Experience 1.0 out of 5

After 2 years, we have had to remove our daughter from this school due to serious concerns for her welfare. The toddler room was great, teachers were great and our child learned and developed at a great pace.
Then Pre-school.
- High turnover of staff
- Key worker changed every 2 months
- Regular
low staff-to-child ratios, especially at collection times (as I have not been to the nursery during the day).
Then the safety questions....
- Daughter has multiple deep scratches all over her face. The school never contacted us at all to inform us.
- Daughter had a seriously large lump on the back of her head with bloody speckles.
- Daughter had a bite mark and teeth imprint on her hand.
- Daughter was punched in the back in front of me.
- All by the same one child.
Complaints were raised to on-site management, escalated to the safeguarding team, escalated to a regional director and all failed to action any plan to safeguard the children.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool

Thank you for sharing your experience. We apologise for not meeting your expectations and we are sad to see your daughter go. If there's any further support we can offer, we kindly request you to contact our complaints team at ukcomplaints@brighthorizons.com.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Bright Horizons Ely Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Bright Horizons Ely Day Nursery and Preschool is calculated as follows: ( (319 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (19 Very Poors x 1) ) ÷ 382 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bright Horizons Ely Day Nursery and Preschool is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 number of registered child places is 24, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sarah

Sarah

Job Title: Nursery Manager

I started working with the company in 2002, where I started as a level 2 nursery nurse. I trained on the job to complete my level 3 NVQ, and a short while after, I was promoted to the role of room supervisor in the Early Pre-School room. In 2011, I left the nursery to gain experience in another setting. I returned to the nursery in 2012 as the baby room leader and completed my NVQ level 4 in child care, the following year, I was promoted to Third in charge of the nursery.


I thoroughly enjoyed my role as a room leader but was looking for a new challenge so I applied for the role of deputy manager and I was successful. I have been the deputy manager at Ely Day Nursery since October 2014 and I thoroughly enjoy every aspect of my job- I wouldn’t change it for the world.


Chloe

Chloe

Job Title: Deputy Manager

Hello, I am Chloe the Deputy Manager.


I joined Ely Day Nursery in October 2023 having previously worked in childcare for 11 years. I wanted to step into a management position in order to support staff, parents and children achieve, learn and develop.
Since joining I have enjoyed learning so much more about childcare and development through the range of support Bright Horizons offers.
I love how busy the setting is as well as how welcoming everyone was both in the setting as well as throughout the company.


The thing I enjoy the most about my job is building a foundation for children to enhance their skills and development their imagination.


Frequently Asked Questions about Bright Horizons Ely Day Nursery and Preschool

What is the Age Range of Children that Bright Horizons Ely Day Nursery and Preschool accepts?

Bright Horizons Ely Day Nursery and Preschool accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Bright Horizons Ely Day Nursery and Preschool Open?

Bright Horizons Ely Day Nursery and Preschool is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Bright Horizons Ely Day Nursery and Preschool have capacity for?

Bright Horizons Ely Day Nursery and Preschool has capacity for a total of 120 Children.

How far is Bright Horizons Ely Day Nursery and Preschool to the centre of Ely?

0.9 mile(s) as the crow flies, distance by road may be significantly further.