Bright Horizons Ely Day Nursery and Preschool has a Review Score of 9.7 (9.678) out of 10, based on 32 reviews in the last 2 years. Over all time Bright Horizons Ely Day Nursery and Preschool has 165 reviews.
Review from Rebecca L (Mother of Child) published on 28 January 2025
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your kind review! We're so glad to hear that the settling-in process worked well for both you and your daughter.
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Review from Maddy S (Mother of Child) published on 28 January 2025
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your kind words! We're so glad we could support your son's settling-in and development.
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Review from M W (Father of Child) published on 28 January 2025
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your positive feedback! We're so glad to hear that you're confident in the care we provide and that your child enjoys her time with her key worker.
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Review from Ly R (Mother of Child) published on 13 December 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your five-star review and for sharing your positive feedback with us!
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Review from J X (Mother of Child) published on 28 November 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your 5-star review and for sharing your positive feedback with us!
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Review from Matthew L (Father of Child) published on 21 November 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your kind feedback! We're so glad to hear that both you and your child have had a positive experience with our settling-in sessions and the care provided by our staff. It's wonderful to know that the photos of your child's activities are helpful. Thank you.
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Review from Shane F (Father of Child) published on 21 November 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your wonderful feedback! We're so happy to hear that your son has made great progress and has built strong bonds with the team. It's fantastic that he enjoys the activities and meals we provide. The team truly appreciate your support and are grateful to be part of his journey!
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Review from Leena S (Mother of Child) published on 2 October 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your wonderful review! We're thrilled to hear that your son has had such a positive experience at Bright Horizons Ely and that our staff has supported his development. It's great to know that our communication and collaboration on things, like potty training, have been helpful.
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Review from S O (Mother of Child) published on 2 October 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your kind review! We're delighted to hear that you feel our team is passionate and caring. It's wonderful that our opening hours work for your family and that your children enjoy their time with us! We appreciate your recommendation.
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Review from A S (Father of Child) published on 2 October 2024
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Reply from Amanda Barlow, The Parent Team at Bright Horizons Ely Day Nursery and Preschool
Thank you for your wonderful review! We're thrilled to hear that our team at Bright Horizons Ely was able to help your son settle in and reassure you during those first weeks. Your kind words about our staff's friendliness and attention to detail mean a lot to us.
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Review from Oliver J (Father of Child) published on 20 August 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you for your wonderful review! We're so glad to hear that your daughter settled in well and enjoys her time with us. It's great to know that the variety of activities and the care provided by our team have made such a positive impact. We appreciate your kind words and look forward to continuing to make her smile!
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Review from Christopher B (Father of Child) published on 1 August 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you for your kind words! We're glad to hear that our staff have been caring and supportive, especially with managing allergies. Your feedback means a lot and we're pleased that we could ensure your daughter's safety and well-being. Thank you for recognising our team's efforts.
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Review from I P (Mother of Child) published on 4 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you for sharing your experience. We are aware of your case and we were sad to see your child go. If you have any further information you'd like to share, please contact our complaints team at ukcomplaints@brighthorizons.com.
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Review from K M (Mother of Child) published on 3 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Hello, thank you so much for your positive feedback!
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Review from Anton B (Father of Child) published on 2 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.
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Review from Nicole S (Mother of Child) published on 2 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the team.
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Review from S G (Mother of Child) published on 1 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Hello, thank you for taking the time to share your valuable feedback with us. We're thrilled to hear your child is settling in and thriving at our nursery.
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Review from H B (Mother of Child) published on 1 July 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Hello, thank you for taking the time to share your valuable feedback with us. We're thrilled to hear your son is thriving at our nursery.
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Review from Frances E (Mother of Child) published on 14 June 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you for sharing your wonderful experience with Bright Horizons Ely Day Nursery and Preschool! We're thrilled to hear that you've been pleased with our attentive staff and the safe, engaging environment we provide for your child. Thank you for your recommendation.
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Review from Lewis P (Father of Child) published on 5 June 2024
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Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Ely Day Nursery and Preschool
Thank you for sharing your experience. We apologise for not meeting your expectations and we are sad to see your daughter go. If there's any further support we can offer, we kindly request you to contact our complaints team at ukcomplaints@brighthorizons.com.
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The Review Score of 9.7 (9.678) out of 10 for Bright Horizons Ely Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Bright Horizons Ely Day Nursery and Preschool is calculated as follows: ( (319 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (19 Very Poors x 1) ) ÷ 382 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bright Horizons Ely Day Nursery and Preschool is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 number of registered child places is 24, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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Recipient:
Bright Horizons Family Solutions Ltd
Date: Tuesday 30 Apr 2019 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Thursday 01 Mar 2018 More details
Recipient:
Bright Horizons Family Solutions Ltd
Date: Wednesday 01 Mar 2017 More details
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Job Title: Nursery Manager
I started working with the company in 2002, where I started as a level 2 nursery nurse. I trained on the job to complete my level 3 NVQ, and a short while after, I was promoted to the role of room supervisor in the Early Pre-School room. In 2011, I left the nursery to gain experience in another setting. I returned to the nursery in 2012 as the baby room leader and completed my NVQ level 4 in child care, the following year, I was promoted to Third in charge of the nursery.
I thoroughly enjoyed my role as a room leader but was looking for a new challenge so I applied for the role of deputy manager and I was successful. I have been the deputy manager at Ely Day Nursery since October 2014 and I thoroughly enjoy every aspect of my job- I wouldn’t change it for the world.
Job Title: Deputy Manager
Hello, I am Chloe the Deputy Manager.
I joined Ely Day Nursery in October 2023 having previously worked in childcare for 11 years. I wanted to step into a management position in order to support staff, parents and children achieve, learn and develop.
Since joining I have enjoyed learning so much more about childcare and development through the range of support Bright Horizons offers.
I love how busy the setting is as well as how welcoming everyone was both in the setting as well as throughout the company.
The thing I enjoy the most about my job is building a foundation for children to enhance their skills and development their imagination.
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