Kiddi Caru Day Nursery and Preschool Downend (Downend Road)

The Old Vicarage, 63 Downend Road, Downend, Bristol BS16 5UF
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9.6 40 Reviews
  • Kiddi Caru Day Nursery and Preschool Downend (Downend Road), Bristol
Kiddi Caru Day Nursery and Preschool Downend (Downend Road) in Bristol.

Based in a converted vicarage, the nursery has fully equipped playrooms, an all weather garden and plenty of parking.

Trained staff give children the encouragement they need to learn and thrive through lots of play.

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Care Provided by Kiddi Caru Day Nursery and Preschool Downend (Downend Road)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Sorrel Fletcher (Manager)
  • Number of Childcare Staff
  • 17
  • Total Places for Children
  • 52
  • Age Range
    • from 0 years 3 months
    • to 4 years 11 months
  • Opening Times
  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Kiddi Caru Day Nursery and Preschool Downend (Downend Road) Reviews (40)

Total of 40, showing 21-40
9.6

Kiddi Caru Day Nursery and Preschool Downend (Downend Road) has a Review Score of 9.6 (9.571) out of 10, based on 9 reviews in the last 2 years. Over all time Kiddi Caru Day Nursery and Preschool Downend (Downend Road) has 40 reviews.

Overall Experience

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Review from Roberta J (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Mama Bear's for almost a year now and I have absolutely zero complaints. The staff are friendly and humble and the activities for the children are always well thought out and age-dependant (from the educational aspect). As vegans, my daughter has been very adequately catered
for. So a big thumbs up from me there. My daughter is always so excited to tell me what she's been doing every single day; thanks so much to Mama Bears (Downend Road)

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Review from Jade M (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my daughter, who is 2, started the manager and the team have made me feel very comfortable and at ease. The support and feedback is fantastic. It’s great to see my daughter exploring a new world. Every time she comes home she seems to of learned something new.

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Review from Rebecca S (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2 year old daughter has been attending this nursery for over a year now and absolutely loves it. The staff are all so lovely and the manager is very efficient and approachable. They carry out a wide variety of activities with the children and spend lots of time in the fab garden. She comes home well
fed, stimulated and happy. Would not hesitate to recommend

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Review from Katie W (Mother of Child) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves going to Mama Bear's, he always has lots to tell me about his day. All the team are so lovely and caring.
They get plenty of time to play in the big garden which is a huge hit with my little boy. I like that I get observations and photos of what he’s been doing sent to me via the app
and what meals he’s eaten which is handy too.
Would highly recommend this nursery to other parents.

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Review from L F (Mother of Child) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so pleased I found Mama Bears for my preschool-aged daughter. The manager is wonderfully efficient and always responds promptly to queries and questions.
The staff are very committed and go out of their way to be helpful. My daughter took a little while to adapt to being in a new setting and
her key worker was always willing to go the extra mile to help her feel settled eg meeting her at the door every morning and giving her lots of cuddles. It’s obvious that my daughter has a genuine affection for her carers and talks about them with enthusiasm at home.
The outdoor area is a major strength of the nursery. There’s plenty of space for the children to run around as well as lots of fun things for them to play on in the garden.
Overall, I’ve been really pleased with the service we’ve received from Mama Bears and highly recommend it!

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Review from Anna G (Mother of Child) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with this nursery. My son was moved from a different Mama Bear's Day Nursery Downend Road just at the beginning of the pandemic. The nursery's management was very supportive and welcoming during the transfer. All practitioners are very lovely and made my son feel very welcome and comfortable.
He loves going to the nursery. His day is filled with activities that help him develop and learn. Overall, this is a very good facility.

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Review from Carey W (Mother of Child) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to settle in our boy during September 2020 and due to covid I couldn't go in at drop off or pick up times, which is the same across the country, he had two settle in sessions before I went back to work. Most mornings he would cry when taken off me, but once seeing breakfast he would settle, now
he walks in and doesn't look back with no tears and then runs up to me when he sees me and can now say some of the staff's names. We get updates on the app every day which is reassuring and no question I have asked hasn't been answered. We viewed the nursery when no one was there and know there are sessions like this available.
The manager is amazing and so are the rest of the team.
The nursery is compliant with the covid rules as much as I can see from the door and photos during the day.

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Review from Raj C (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her team have been amazing, especially with the exceptional circumstances, my son loves going into the nursery. My son has connected with all staff members, he’s learning and developing all the time. He’s excited to go in and sometimes ask for nursery time come Sunday evening. My son
tends to get himself ready with his shoes, coat and hat and he knows when it’s nursery time.

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Review from Natalia A (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my daughters have attended this nursery and so we have a fairly long experience of the service the manager and the team provide and we would highly recommend them! The team are great, both of my daughters have really flourished since starting at nursery and we feel this is due to the wide range
of activities that they are able to get involved with, as well as the great staff input. Communication between home and nursery is good, with regular feedback on progress and sharing of observations. I have always felt that the staff have really got to know my daughters and seen this as an indication of the level of care they have and are taking of them.

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Review from Clair M (Mother of Child) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault this nursery/preschool. Both my children have attended here. My eldest has just left to start school, and my two-year-old is still in attendance.
We loved the setting and the outside space they offer. The staff are so friendly, and it does feel like they really care about each and
every single child. They were very supportive during this current pandemic.
Would highly recommend.

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Review from Lucy W (Mother of Child) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter absolutely loves it at Mama Bear's, she usually loves being at home and used to get upset when I dropped her off at her previous setting. She now skips into Mama Bear's as she enjoys it so much and feels comfortable being around the staff who work there.
The outside space for the children
is wonderful and helps her feel ‘free’ rather than feeling contained in a smaller setting.
I would recommend Mama Bear's in Downend to any parent wanting to explore local nurseries, the hours/sessions they offer are perfect for most working parents.

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Review from Yanira M (Mother of Child) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin daughters love going to nursery. The staff are great, very helpful and welcoming. The facilities are also very good, great garden with plenty of toys.
I like that my daughters get some time together but also spend some time apart, as it helps them to grow as individuals and not depend so much
on each other.
The staff are also very careful who they release the children to, they always make sure to doublecheck everything. The girls’ dad went to pick them up once, which he doesn’t normally do, so staff didn’t know him, and even though the kids recognised him, the staff doublechecked asking our security word and his full name and address. I think that is great practice.
One thing that was very important for me when choosing a nursery was the food, it’s all cooked on-site, which I think it’s great. It is rare for my daughters not to like it.
Great, friendly nursery overall. If I had other little ones they would definitely go here.

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Review from Christine H (Mother of Child) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mama Bears is a friendly and lovely environment for my child.
The staff are all friendly and always there for the children and parents.

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Review from A H (Mother of Child) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, great environment to be in. Children all seem very happy and safe with staff.

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Review from R H (Father of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has definitely improved following management changes.
Learning seems more structured and relevant which should help when my son goes to school.
The only slight concern is level of care, a couple of times, my son has come home with shoes on wrong feet and his nappy unchanged. This does not happen very
often so overall, a good nursery.

Reply from Hollie, Nursery Manager at Kiddi Caru Day Nursery and Preschool Downend (Downend Road)

Thank you for your feedback, we really appreciate any comments and suggestions that we can work on to improve our standards of care and learning. I will pass on your feedback to your child’s key person and ensure this is dealt with and that it does not happen again. Best wishes, Hollie


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Review from Nazia A (Mother of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mama Bear's have had a good team of individuals to lead my daughter into the early years of her schooling. They are always happy, cheerful and helpful. I wasn't too sure where to send my daughter bit I made the right choice when I go to collect her and she doesn't want to leave.
Changes in the management
and teachers have meant a lack of consistency but it has been dealt with well.

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Review from Amy M (Mother of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been a lot of changes at this pre-school.
However, after taking a 10 week holiday, my son settled back in really well.
The agency staff seem to have been replaced with a permanent team and they have made my son feel involved and grow. He is really happy at this pre-school.

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Review from Polly R (Mother of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has really grown in confidence since joining. Staff supported her adapting to pre-school and she's gone from being shy to the chatterbox we know from home. Staff are all friendly and welcoming and lets us know about her day. Her experiences here will have prepared her well for school. Thank
you.

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Review from Nicola C (Mother of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, happy positive environment.
My child thoroughly enjoys attending Mama Bear's.

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Review from Zoe S (Mother of Child) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always been very happy with the level of care my son gets here. A happy, cheerful environment.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Kiddi Caru Day Nursery and Preschool Downend (Downend Road) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Kiddi Caru Day Nursery and Preschool Downend (Downend Road) is calculated as follows: ( (87 Excellents x 5) + (21 Goods x 4) ) ÷ 108 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery and Preschool Downend (Downend Road) is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 number of registered child places is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (8)

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Meet the Team (1)

Sorrel

Sorrel Fletcher

Job Title: Nursery Manager

Sorrel has worked within the childcare sector since September 2013, starting as an apprentice. She gained her Level 3 qualification in 2015, and having gained a wealth of experience throughout the years she moved through the company to a team leader, then on to deputy manager. Sorrel believes that every opportunity is a chance to learn and help children grow.


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