Kiddi Caru Day Nursery and Preschool Hengrove

691-693 Wells Road, Hengrove, Bristol BS14 9HU
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9.8 40 Reviews
  • Kiddi Caru Day Nursery and Preschool Hengrove, Bristol
Kiddi Caru Day Nursery and Preschool Hengrove offers childcare and early years learning to children aged from three months up to the age of five.

Staff at the nursery are passionate about early years learning and do their utmost to build resilience and independence in the children they care for.

They are highly qualified and are warm and nurturing ensuring the children in their care feel happy and safe.

Children are supported in their early years learning journey so they are confident when they make the next big step into life at primary school.

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Care Provided by Kiddi Caru Day Nursery and Preschool Hengrove

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Cassandra Needle (Manager)
  • Number of Childcare Staff
  • 14
  • Total Places for Children
  • 68
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & 1 week at Christmas
  • Parking

  • Car Park on the entrance of the gate for Families and Visitors.


Kiddi Caru Day Nursery and Preschool Hengrove Reviews (40)

Total of 40, showing 21-40
9.8

Kiddi Caru Day Nursery and Preschool Hengrove has a Review Score of 9.8 (9.808) out of 10, based on 17 reviews in the last 2 years. Over all time Kiddi Caru Day Nursery and Preschool Hengrove has 40 reviews.

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Date Published

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Review from E R (Mother of Child) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It has been brought to my attention that the nursery has been taking children on day trips recently. Despite my child attending the setting since November 2019, she has never been taken out on a trip.
It's very frustrating that the nursery cannot put together trips that accommodate every child that
attends.


My child's keyworker who we got on really well with left the setting and it wasn't until someone else was brought in to replace her that we were told that she had actually left and this was nearly 2 months after. We only found out through social media that this was the case.


The parent zone app is very rarely fully completed on a daily basis and when it is completed it is not all correct.


The care that my child receives from the girls in the school is brilliant and I cannot fault them for how they look after her daily. She always leaves nursery happy and confident and I am happy and confident knowing she gets the best care. But the general running of the nursery isn't great.


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Review from Nelly M (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been going to the nursey for the past year and a half. I am happy with the service and the facilities within the setting. The staff are friendly and approachable. Always respond positively to any enquiries.

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Review from Katie M (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Mama Bear's Hengrove since he was just 11 months old, he is now 4. He has developed from a shy toddler who wouldn’t leave my side, to a thriving child with all the skills and confidence needed for starting school thanks to the team at Mama Bear's. He always has a lovely day,
participates in plenty of different activities and enjoys nice food. He absolutely loves all the staff there and has made some lovely friends. Even in difficult times over the past year the team have always tried their best to keep a bit of normality for the children. Many thanks Mama Bear's Hengrove!

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Review from Lucy G (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has only been there a few months but the growth of her talking and social skills have been amazing! She loves going and all of the girls there are doing an amazing job! I'm really glad I chose this Mama Bear's for her to attend. Even with the hardest times of the pandemic, and being a keyworker
myself, the girls have always been so helpful, caring and professional.

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Review from Laura M (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my children have attended Mama Bears from 9-months-old, and both have thrived. My son is now four and due to start school in September, and I feel that this nursery has given him a really good grounding so that he is prepared and ready to start. My son always comes out happy and smiling, and
staff really work hard to make sure that he, and all the children, are happy and settled. He can play games/do artwork, which he is interested in, and learns through play at the same time. I like that I am kept updated about what he has eaten via the app, and also receive frequent updates about activities my son has taken part in.

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Review from Nothando D (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful to all the Wells Road Hengrove staff for doing their best to look after my child during this difficult time as I had to work as an NHS staff. My baby girl always looked forward to going to nursery, or should I say, she’s always looking forward to going in and enjoys all the staff company.
I would like to say a big thank you to you all, you're doing a great job

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Review from Lorna C (Mother of Child) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who really care for our child. Complete a range of activities with him even though he is under 2. He started just after his first birthday and he has really progressed into a happy, kind, playful little boy thanks to the lovely staff at Mama Bear's in Hengrove.

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Review from Kate H (Mother of Child) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mama Bear's is a good nursery and my child enjoy attending.
Recently it has been difficult with childcare unpredictability, but I understand this is out of anyone control.
I have had issues with understanding my incorrect payments. I have emailed and called the finance team and had no response.

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Review from Kristina N (Mother of Child) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Mama Bear's for a year and a half and I cannot fault the care and support they have shown her and myself. My daughter has thrived since being there and she loves all the staff like they are her friends. She always leaves nursery happy and confident and I am happy and confident
knowing she gets the best care. Thank you for all you do.

Reply from Erica Cross, Marketing Manager at Kiddi Caru Day Nursery and Preschool Hengrove

Thank you for the positive review - we will feed this back to our staff.


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Review from Maxine T (Mother of Child) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really great setting which my son loves attending.

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Review from Joanne R (Mother of Child) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started at this nursery when he was just 7 months old, he is now 4 and only has a week to go here before starting primary school in September. I can honestly say that he has loved his time here which of course makes us as parents feel reassured. The staff are all wonderful and caring. Activities
and facilities are excellent. Food is varied and healthy. Thank you all at Hengrove. We as a family will miss you.

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Review from Sasha N (Mother of Child) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at Mama Bear's Hengrove since he was in the baby room. He absolutely loves it there and has come on significantly thanks to the hard-working staff who seem to genuinely care and are invested in the children they look after. I am sad that my son will be leaving soon as he loves it there
and has a bond with the members of staff there. I believe after attending this wonderful nursery, my son is more than equipped to start primary school.

Reply from Samantha Davies at Kiddi Caru Day Nursery and Preschool Hengrove

Thank you for taking time to share your comments, we really appreciate your feedback.


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Review from Georgina F (Mother of Child) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been at Mama Bear's Hengrove since she was in baby room. She loves it there and has come on in leaps and bounds thanks to the hard-working staff who seem to genuinely care and be invested in the children’s learning and having fun.
My younger daughter is also at Mama Bear's and I will
keep her there for her preschool year as well. I feel sad that my eldest will be leaving soon as she loves it and so do I.

Reply from Jackie Rutt at Kiddi Caru Day Nursery and Preschool Hengrove

Thank you so much for your lovely review, we really appreciate your feedback.


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Review from S C (Mother of Child) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, hard-working and welcoming they are open to hearing parents views. The children are well looked after and my daughter enjoys going to nursery, the staff do all sorts of activities to encourage children learning skills and how to get to the next step in their development. I would
definitely say this is a happy place for all children from all nationalities and all backgrounds and would recommend to all.

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Review from Alicia C (Mother of Child) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this nursery! My son has been going to nursery since he was almost one. What could’ve been a really hard time was made a lot easier by the kindness and professionalism of the nursery staff. He now quite often says 'oh no!' when it’s home time! I get a full run down of his day every
time that is honest and sometimes comical. Thank you Mama Bears Hengrove for looking after my gorgeous boy just as well as I do!

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Review from Tracy H (Mother of Child) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter enjoys attending the nursery and I believe it has helped her massively with her talking and communication skills, including her skills in learning.

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Review from Larry S (Father of Child) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son would not settle with a childminder but has really taken to the staff and the setting at Mama Bears. There is a friendly and warm atmosphere in the nursery and he staff have really supported him over the years so that his transition from the baby room up to pre-school was smooth and seamless.
Even when there have been the occasional tears on saying 'Goodbye', I have always known that he will be fine and that he is in good hands. Whenever the weather is clear, they always take them out and encourage them to explore the garden area and play with the equipment. The food is excellent and he never seems to leave anything on his plate! The best thing, however, are the regular photos and videos on the learning log which parents receive. It is so reassuring to get a photo or video and some information about what he has been up to and I will treasure these for years to come. Thank you Mama Bears.

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Review from Katie D (Mother of Child) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been coming to this nursery since August when we moved from another town. The staff were really helpful from the get-go, helping to put my mind at ease, and working hard to settle him in. He loves it there now, and always comes home exhausted from all the activities he’s done! On occasion,
we’ve needed him to go an extra day here and there, and the staff have been really accommodating. Overall a really friendly, well organized nursery.

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Review from Shivonne S (Mother of Child) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and daughter absolutely love this nursery/preschool so much. Very welcoming, clean and tidy with a homely feel. The staff are very helpful, friendly and always seem to go the extra mile.
They love the excellent choice of meals which cover a wide range of different foods. They've also enjoyed
the special visits to the local church for harvest festival and outings to the local park. They've also experienced a visit from the vets for talks on animals and an exotic fruit tasting session by the local supermarket.


It's lovely to see the daily updates from the nursery app which includes photo's/video's accompanied by a detailed summary. I was always kept informed of special event days which include things like Grandparents stay and play parent evenings, Children in need fundraising and not forgetting the Christmas nativity play. My children have blossomed from language, physical development and social skills.


I wouldn't say it's excellent, I'd say outstanding.......Thank you, Mama Bear's.


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Review from Mel (Mother of Child) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely nursery with lovely staff. Just super unorganised! They never remember the dress up days that they have on their calendar and often forget to inform parents of vital things like closure dates, child moving up a class etc.

Reply from Jackie, Manager at Kiddi Caru Day Nursery and Preschool Hengrove

Thank you for your review, we always welcome feedback to improve and benefit our nursery for the children and staff to develop.
We display all of our event days on our entrance door as well as emailing a copy to all parents through our planning and observation system - Ey-log. All staff are aware of our event days and are encouraged to dress up and always take part, which make it a fun day for all. Transitions are very important and we ensure that they are dealt with as smoothly as possible, ensuring all children feel settled and comfortable. Parents are given a letter in advance with dates and new key person information of when their child will be transitioning to the next room, along with an all about me booklet to update their routine and any other relevant information.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Kiddi Caru Day Nursery and Preschool Hengrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Kiddi Caru Day Nursery and Preschool Hengrove is calculated as follows: ( (166 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery and Preschool Hengrove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 number of registered child places is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (8)

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Meet the Team (1)

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Cassandra Needle

Job Title: Nursery Manager

Cassandra is highly experienced in the childcare sector.


She is passionate about working with children and takes pride in ensuring they have the best start to both education and life.


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