Manor House Nursery Reviews (18)
Manor House Nursery has a Review Score of 8.4 (8.397) out of 10, based on 4 reviews in the last 2 years. Over all time Manor House Nursery has 18 reviews.
Review from Laura D (Mother of Child) published on 20 September 2023
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5.0 out of 5
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Review from Ves R (Mother of Child) published on 31 May 2023
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5.0 out of 5
The owner is a kind and tolerant person. I had
The carers are fantastic. They love and look after the children so well. My son loves going to nursery, he doesn’t want to leave. He adores his carers and I’m happy knowing he has a fantastic time every day. The staff call to ask if they may do things like take the kids to the park or to notify us if they have a temperature etc. so we are not caught unaware.
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Review from J W (Mother of Child) published on 27 April 2023
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5.0 out of 5
Things were quite challenging a few months ago with staffing issues meaning that our daughter sometimes wasn't able to attend, but things have really turned around in the last few months and that hasn't been the case for a long time now. Similarly, there has been a real improvement in communication and visibility levels, especially with the introduction of the app.
Our second daughter will be turning one year old later this year, and we are very much looking forward to introducing her to the Manor House family as well.
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Review from Hannah G (Mother of Child) published on 11 April 2023
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4.0 out of 5
The communication between the nursery and parents has improved massively and we can see how warm, creative and dedicated the staff are. They very sensitively dealt with a difficult patch in our daughter's behaviour a few months ago. We feel this is a great place to prepare her for school in her last few months of attending.
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Review from Hannah P (Mother of Child) published on 16 May 2022
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1.0 out of 5
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Review from C R (Mother of Child) published on 19 March 2021
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4.0 out of 5
Reply from Laura Malyon, Manager at Manor House Nursery
It has been wonderful to watch your little one grow in confidence and it is all credit to our dedicated team of practitioners. They will be delighted with this feedback, and rightly so, so of course this will be shared with them.
Thank you so much for your valued feedback.
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Review from John G (Father of Child) published on 19 March 2021
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5.0 out of 5
The environment and provisions they offer are of a high standard and are regularly changed. Manor House follow the curiosity approach which we love. My daughter has developed so much since starting at Manor House and she loves it there.
Reply from Laura Malyon, Manager at Manor House Nursery
It is always great to hear such lovely feedback and of course, we will be sharing this with our team. The team at Manor House are dedicated to providing outstanding care to our children and create inspiring enabling environments to help all children continue on their journey of play and learning.
Thank you for your comments they are truly appreciated.
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Review from R T (Mother of Child) published on 11 March 2021
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5.0 out of 5
Reply from Laura Malyon, Manager at Manor House Nursery
We are extremely proud of the facilities and learning opportunities that we provide for our little ones at Manor House, their innate passion to learn and find out more about their world around them inspires our teaching and environments.
Thank you so much for sharing your feedback with us - it means the world to us at Manor House.
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Review from Kelvin W (Father of Child) published on 11 March 2021
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5.0 out of 5
Reply from Laura Malyon, Manager at Manor House Nursery
Thank you so much for your feedback regarding our nursery. It is always so great to hear such positive things about us and the services we provide for our community. We pride ourselves on the highest standards of care, learning and education opportunities and such feedback from our families means the world to us - especially in such challenging times.
Thank you again.
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Review from G M (Father of Child) published on 8 March 2021
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3.0 out of 5
Reply from Robert Bennett, Nursery Owner at Manor House Nursery
I would not normally respond to a review but I feel I should in this case. Manor House Nursery is a family orientated nursery, with fabulous practitioners and dedicated management. This is reflected in the fact it is extremely popular and most days there is very little availability. In short, I am proud of Manor House and I know from talking with parents they appreciate the hard work that goes into making their children’s experiences here wonderful and varied. We operate a very customer-focussed philosophy and will always do what we can to help, wherever possible. However sometimes we are unable to do this, particularly when extra days are requested at short notice as we strictly comply with maintaining ratios and overall occupancy. It is sad when this is communicated clearly to a parent but they decide try to damage a nursery’s reputation by leaving toxic reviews on a public website. This is the second time that this has been done by this parent and it is a shame it is allowed.
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Review from E S (Mother of Child) published on 20 November 2019
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5.0 out of 5
Reply from Laura Malyon at Manor House Nursery
Thank you so much for this review of Manor House Nursery. Our dedicated practitioners are extremely proud of what they provide for our creative and curious little learners. It is wonderful to hear such positive feedback from our parents. Thank you again for your feedback.
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Review from A M (Mother of Child) published on 15 October 2019
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4.0 out of 5
The downside is the business side of the nursery as they seem stuck in time and not very responsive, very inflexible.
Reply from Laura Malyon at Manor House Nursery
Many thanks for your review regarding Manor House, it is great to receive such positive feedback regarding our nursery practitioners, opportunities for learning and the environment that we lovingly create for our curious little learners. However, I am very disappointed with the feedback given regarding the management team especially as this is the first time any of your concerns have been bought to our attention. We would have welcomed your feedback personally within the nursery as we strongly believe that constructive feedback, whatever that may look like, improves our services to parents. Please may we politely request that in the future any questions or queries you may have regarding the services at Manor House are discussed with a member of the management team at the nursery.
With many thanks again for your feedback.
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Review from Louise M (Mother of Child) published on 17 June 2019
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5.0 out of 5
Reply from Laura Malyon at Manor House Nursery
Many thanks for your lovely feedback, we will be sharing this with the team who will be as equally as delighted as I am that you have had an enjoyable experience at Manor House. We pride ourselves on providing the highest quality of care for our children and families and with all feedback we receive, we actively use this to continue improving our services. Thank you again for your lovely comments.
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Review from R E (Mother of Child) published on 29 May 2019
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5.0 out of 5
Reply from Laura Malyon at Manor House Nursery
Many thanks for your feedback. We would like to assure you that the children are offered a wide variety of activities throughout the day, including music and movement. Music and movement, we believe should only be used as a means of purposeful learning if this is of a particular interest to the individual child. If you would like to find out more about the activities and learning opportunities on offer please do not hesitate to speak to a member of the team. Thank you again for your feedback and review of Manor House Nursery.
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Review from M K (Mother of Child) published on 18 February 2019
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4.0 out of 5
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Review from Kay F (Mother of Child) published on 17 July 2018
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5.0 out of 5
Five stars all round!
Reply from Laura Malyon at Manor House Nursery
Thank you so much for your kind words in this review Kay. We are so happy that your experiences at Manor House have been positive and happy ones. We are incredibly proud of our nursery and staff team - we are so happy to hear that we are getting it right for our children and families.
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Review from Ailsa W (Mother of Child) published on 13 June 2018
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5.0 out of 5
Reply from Laura Malyon at Manor House Nursery
Thank you so much for your lovely feedback. It has been a pleasure to welcome you all to Manor House. We pride ourselves on high standards of care across all aspects of our beautiful nursery. We look forward to sharing the continued journey with you. Thank you again.
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Review from Victoria R (Mother of Child) published on 5 June 2018
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5.0 out of 5
The staff clearly are and have lovely relationships with all the children. The house and grounds have had
Overall we're very happy with our choice to come to Manor House.
Reply from Laura Malyon at Manor House Nursery
Thank you so much Victoria for your lovely review of Manor House. We are extremely proud of our nursery and staff team alike.
We have seen a busy year for all which included refurbishments, staff training and amendments to all policies and procedures.
We cannot thank our parents enough for their continued support and dedication to Manor House.
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Overview of Review Score
The Review Score of 8.4 (8.397) out of 10 for Manor House Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.723 for Manor House Nursery is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.674 Points relating to the number of positive Reviews for Manor House Nursery is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 number of registered child places is 13.4. 4 Positive Reviews ÷ 13.4 = 0.299
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.