Happy Days Nursery & Preschool - Penrice (St Austell)

Penrice Hospital, Porthpean Road, St Austell PL26 6AA
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9.4 55 Reviews
  • Happy Days Nursery & Preschool - Penrice (St Austell), St Austell
Happy Days Penrice is a long-established setting that always provides a warm and nurturing environment for early years children. With a newly refurbished outdoor area, children are provided with a safe and secure environment, with free flow access to indoor rooms that are decorated with natural and calming interior.

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Care Provided by Happy Days Nursery & Preschool - Penrice (St Austell)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Toni Smith (Nursery Manager)
  • Number of Childcare Staff
  • 24
  • Total Places for Children
  • 80
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Happy Days Nursery & Preschool - Penrice (St Austell)

  • For fee information, contact the Nursery directly.
  • Parking

  • The nursery provides parent parking and level access to the nursery/pre-school.


Happy Days Nursery & Preschool - Penrice (St Austell) Reviews (55)

Total of 55, showing 1-20
9.4

Happy Days Nursery & Preschool - Penrice (St Austell) has a Review Score of 9.4 (9.447) out of 10, based on 19 reviews in the last 2 years. Over all time Happy Days Nursery & Preschool - Penrice (St Austell) has 55 reviews.

Overall Experience

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  • 8
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55
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Review from E W (Mother of Child) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Happy Days Penrice since she was nearly 6 months old and I could not recommend them enough. She absolutely loves it here and is always so excited to go in every morning. The staff are absolutely amazing and show so much care towards my daughter it's not wonder why she loves
it so much here.

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Review from R R (Mother of Child) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are incredibly grateful to all the staff at Happy Days Penrice for the exceptional care and attention they provide to our little boy. The team consistently keeps us informed about his progress and addresses any concerns with professionalism and kindness. Our son has a language delay due to being
bilingual, and enrolling him in the Language Enrichment Program has been a transformative experience. Thanks to the staff's dedication and expertise, he has made remarkable progress, and we are confident he will be well-prepared for reception next year. It brings us so much joy to see how excited and happy he is to attend nursery every day - he looks forward to it even after a weekend at home! We couldn't be more pleased with the nurturing and supportive environment at Happy Days Penrice.

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for your wonderful feedback! It's truly rewarding to know our team's dedication is making a difference, and we'll be sure to share your kind words with them. We're grateful for your trust in us and look forward to continuing to support your son's journey to reception!


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Review from N A (Mother of Child) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Penrice Happy Days Nursery & Pre-School. Today was my son's last day at nursery, due to withdrawing him from Penrice Nursery after he was a victim of verbal abuse from a colleague. After following every avenue to ask for this colleague to be removed from the room it was declined. Please be aware families,
this incident that happened was far from the nurturing environment the company proclaim as their ethos. If I hadn't happened to walk past the window at this particular time I would have been none the wiser. Please be aware when considering this nursery as would hate for any child/parent to experience the ordeal we had to endure. Along with the complaints procedure where I was told no witness statement was needed to conclude their investigation/disciplinary, no integrity and lack of process, which tolerates such behaviours. Please take this as a warning, I honestly hope this will not happen again to any child within their setting.

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for your review. We're sorry to hear that you're not satisfied with how we handled your complaint. Please be assured that the incident was thoroughly investigated, and the necessary regulatory bodies were informed. They were satisfied with our findings, and no further action was required. We take all concerns very seriously and have strong policies and procedures in place to ensure every matter is addressed fairly and with great care.


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Review from Steve M (Father of Child) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Happy Days Nursery clearly shows a lack of empathy to parents who have clear grounds for concern. Yes policy and procedures have been followed, however putting a colleague who has committed acts of gross misconduct back into a setting with the same child that the offence was committed against is grounds
for neglect which clearly happy days can not see. Even their Head of Quality has a lack of professionalism and unable to apologise and respond to our complaint. An absolute abomination of a company, avoid at all costs!
Today was our son's last day at nursery, due to withdrawing him from Penrice Nursery after he was a victim of verbal abuse from a colleague in this nursery. Please be aware families, this incident that happened was far from the nurturing environment the company proclaim as their ethos. If I hadn't happened to walk past the window at this particular time I would have been none the wiser. Do not put your child into this Nursery.

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for your review. We're sorry to hear that you're not satisfied with how we handled your complaint. Please be assured that the incident was thoroughly investigated, and the necessary regulatory bodies were informed. They were satisfied with our findings, and no further action was required. We take all concerns very seriously and have strong policies and procedures in place to ensure every matter is addressed fairly and with great care.


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Review from Jamie M (Stepfather of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far with this nursery has been nothing but excellent, from when I drop them off to when I pick them up, I am always updated on different things such as nappy changes to food they have through the app. My child always comes home with the happiest smile, and they have improved drastically
in themselves. The services the nursery provide are also superb, I wouldn’t want to change the nursery as well.

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Review from B T (Father of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penrice Happy Days is fantastic, the staff are outstanding, four members of staff in particular are so friendly and approachable which is great as first-time parents! The rooms are well decorated, there are plenty of toys for our child to play with (and new toys come through too which is great for variety!).
There is a well-structured curriculum and we always appreciate the regular updates on the app!

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Review from Katie O (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter currently attends Happy Days Nursery and has for almost 3 years.
My son attended previously.
I have nothing but positive things to say about the nursery. The staff are welcoming and friendly.
Both my children have really bonded with the team and my son till now, returning on drop off
and pick ups with his little sister.
The staff are supportive of new milestones e.g. potty training and work with you to continue what you have done at home.
The online platform is regularly updated so I can see what my child has done throughout the day.
She takes part in a wide variety of activities every day including plenty of time outside!
I would highly recommend the nursery to anyone.

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Review from Katie D (Mother of Child) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We adore the whole setup of Happy Days Penrice. Our daughter is always so happy to talk about her day and what she has been up to. We love hearing about the activities she does throughout the day, and how much fun she has had. Her confidence has blossomed and she is coming home teaching us all the new
things she has learnt. A big thank you to six members of staff in particular.

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Review from C T (Mother of Child) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit to Happy Days Penrice on an open day to our daily drop offs and pick ups, all of the staff have been, and are, so friendly and were the reason we chose this nursery for our son. They take a genuine interest and care for his well-being and development and provide some great activities
in a nurturing environment. They communicate with us really well about our son and everything going on in the nursery. No complaints so far!

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Review from Shelley T (Mother of Child) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been going to Happy Days at Penrice since he was 13 months old (now 2 and a half years); I have so much appreciation and praise for the staff. My little boy loves nursery, he has learned so much and developed new skills through play and exploring in a safe and caring environment.
I couldn't
have chosen a better nursery and have always felt safe and settled knowing my son is in very good hands.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for leaving such a wonderful review! It is really appreciated and we are so thrilled to hear your son has settled in so well!


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Review from H A (Mother of Child) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son had recently started at Happy Days, I was so nervous and anxious about leaving him for the first time ever however, the staff at Penrice were so lovely they made me feel reassured and cared for my son beautifully. The staff are very kind and approachable and have great systems and processes in
place to ensure the safety of the children. My son always comes home happy and content after a fun day. We are very happy with our experience, thank you.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you so much for your kind words - it is greatly appreciated!


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Review from I K (Father of Child) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff and rigorous systems reassure me that my child is safe and thoroughly entertained. The app is great for regular, entertaining updates on my son's daily routine. I like the way that you can reply/engage with the individualised updates, creating a memory chain.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you so much for your review - your feedback means so much to us, and we are so glad to hear about our communication!


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Review from Kapri M (Mother of Child) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, couldn’t fault them. My boy has thrived since being here! And he loves it. Highly recommend this nursery.
One member of staff, in particular, is amazing! But they’re all understanding and super supportive,e and thanks to them, my son is now more verbal and more confident and thriving.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you so much for your review, Kapri! It is wonderful to hear how brilliantly your son has settled with us.


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Review from Josh D (Father of Child) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penrice Happy Days are extremely accommodating to parents navigating the challenging world of parenting for the first time. Although one of the larger childcare providers locally, it always feels like there is such thought in the education given to the children. Also extremely reliable and rarely ever
an issue with staff levels.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you Josh for leaving such a positive review. It is greatly appreciated.


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Review from W S (Mother of Child) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started in September and has done nothing but grow in confidence. All of the preschool practitioners are fantastic and go above and beyond to ensure the child thrives in a safe and nurturing environment. My little girl has gone from not saying a word to anyone to being a complete chatterbox,
I'm so pleased we chose Happy Days Nursery & Preschool Penrice.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you so much for leaving such a lovely review! We are thrilled to hear about your daughter's progress.


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Review from Ben S (Father of Child) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child started in September and comes home every day with the biggest smile on their face eager to tell me all the exciting things they have done. Feedback from the practitioners is second to none, very informative and you never feel like you are being rushed out the door. The new app they have introduced
is amazing and makes me feel so involved with her learning and nursery experience even when I'm not with them. I wouldn't want them to go anywhere else.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for leaving such a positive review Ben - it is lovely to hear about your child's progress!


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Review from T A (Mother of Child) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing experience for us! My daughter started off at 8 months and is now 2 years old and I don’t have any complaints really. The nursery staff are truly caring and my daughter is excited every morning to leave for nursery. The new manager is so great and you can tell she loves the children. I would
recommend this nursery for any parent looking for a good childcare setting for their little one.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for such a positive review. It is greatly appreciated.


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Review from Rachel C (Mother of Child) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two children in the explorers room on different days. The girls are absolutely amazing nursery nurses. They are a credit to the nursery, and the care and affection they show to our children are clear to see. We feel confident with the care of our children and trust them implicitly.
Also very
happy with the new management of the nursery. She is fantastic with the children and very welcoming to parents/guardians.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for such a wonderful review Rachel, we really appreciate it.


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Review from Lucy T (Mother of Child) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little boy absolutely loves it here in the 0-2’s room. The girls are very friendly too. The resources and outside space are fabulous for him too. He has come on leaps and bounds since joining this setting.

Reply from Kelly Russell, Digital Marketing Executive at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you Lucy for such a wonderful review and we agree - the outdoor space is marvellous!


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Review from Tamsin K (Mother of Child) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my children have been to Happy days. My eldest has just left and gone onto school and still talks about his time there- especially the yummy potatoes!
My 11 month old son really enjoys his mornings. The staff and his key worker are so lovely and make you feel right at ease when dropping off.
He goes straight to them with no tears!
We love that on pick up you get a run through of their day and what they have eaten. Always smiles and happy faces when they come home which is all you can ask for!
All members of the Happy Days team quote clearly really care for your babies. Thank you!

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Happy Days Nursery & Preschool - Penrice (St Austell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Happy Days Nursery & Preschool - Penrice (St Austell) is calculated as follows: ( (176 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 228 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Happy Days Nursery & Preschool - Penrice (St Austell) is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Toni

Toni Smith

Job Title: Nursery Manager

Toni has worked in childcare for 15 years, starting out with Level 3 and moving on to a teaching degree. Toni started teaching in SEN schools and gathered a range of experience and knowledge. However, after having her first son, she found a love and passion for Early Years. Toni has worked in nurseries for almost 6 years, working her way up from Nursery Practitioner, third in Charge, Deputy, and now Manager. Toni loves messy play and Science and music activities.


Frequently Asked Questions about Happy Days Nursery & Preschool - Penrice (St Austell)

What is the Age Range of Children that Happy Days Nursery & Preschool - Penrice (St Austell) accepts?

Happy Days Nursery & Preschool - Penrice (St Austell) accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Happy Days Nursery & Preschool - Penrice (St Austell) Open?

Happy Days Nursery & Preschool - Penrice (St Austell) is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Happy Days Nursery & Preschool - Penrice (St Austell) have capacity for?

Happy Days Nursery & Preschool - Penrice (St Austell) has capacity for a total of 80 Children.

How far is Happy Days Nursery & Preschool - Penrice (St Austell) to the centre of St Austell?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Happy Days Nursery & Preschool - Penrice (St Austell) to verify any information. View our terms and conditions. Happy Days Nursery & Preschool - Penrice (St Austell) has a Platinum Service – more info.