Happy Days Nursery & Preschool - Penrice (St Austell)

Penrice Hospital, Porthpean Road, St Austell PL26 6AA
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9.4 55 Reviews
  • Happy Days Nursery & Preschool - Penrice (St Austell), St Austell
Happy Days Penrice is a long-established setting that always provides a warm and nurturing environment for early years children. With a newly refurbished outdoor area, children are provided with a safe and secure environment, with free flow access to indoor rooms that are decorated with natural and calming interior.

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Care Provided by Happy Days Nursery & Preschool - Penrice (St Austell)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Toni Smith (Nursery Manager)
  • Number of Childcare Staff
  • 24
  • Total Places for Children
  • 80
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Happy Days Nursery & Preschool - Penrice (St Austell)

  • For fee information, contact the Nursery directly.
  • Parking

  • The nursery provides parent parking and level access to the nursery/pre-school.


Happy Days Nursery & Preschool - Penrice (St Austell) Reviews (55)

Total of 55, showing 21-40
9.4

Happy Days Nursery & Preschool - Penrice (St Austell) has a Review Score of 9.4 (9.447) out of 10, based on 19 reviews in the last 2 years. Over all time Happy Days Nursery & Preschool - Penrice (St Austell) has 55 reviews.

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Review from M B (Mother of Child) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly not for us. Our son joined at the beginning of the year and the nursery were great at comforting him then. Although the staff were friendly, our son became understimulated when he got older. There was limited outdoor time, no ride-on toys and he never seemed to have suncream on when we picked
him up. We tried to stay because he liked his key workers but wasn't enough. He became unsettled, rarely napped, and would cry on arrival at the car park. Since moving to a new provider it has only taken 2 weeks to settle. No tears, drastic changes in independence and development; our son is so much happier and we are relieved. We don't want to do a disservice to the nursery but wanted to provide an honest account. No photos in 8 months and 1 paragraph written for the 6-month review noting very little in terms of progress and development. Claimed to offer a lot but delivered a lot less. We believe this is an organisational issue rather than those who tried to do well by our son.

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Review from S B (Father of Child) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great nursery! Friendly staff ad always collect a very happy child!

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Review from S H (Mother of Child) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Children have gained confidence, enjoy the food and the outside areas. The staff are friendly and caring.

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for leaving us a review - it means a lot to the team, including the chef!


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Review from E V (Mother of Child) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant! Both children have attended now and they worked really well with my first who was really shy. My second is really confident and loves coming!

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for leaving us a review - it means a lot to the team!


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Review from Emma J (Mother of Child) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has attended since 11-months-old, he loves the nursery and staff and has progressed in so many areas.

Reply from Rebekah Fice-Thomson, Marketing Manager at Happy Days Nursery & Preschool - Penrice (St Austell)

Thank you for the review - we're glad your son loves the nursery and the team!


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Review from M P (Grandmother of Child) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised, friendly, caring and good fun. The children are well fed too.

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Review from Kylie R (Mother of Child) published on 10 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Happy Days Nursery & Preschool - Penrice (St Austell) since September 2020. In that time his speech and vocabulary have improved and he has become much more sociable. He genuinely enjoys nursery and doesn't appear to have separation anxiety. Previously he used to cry when left with
other people. He always has a fabulous time and talks about his day. I go to work knowing he is safe, happy and well cared for.

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Review from Heather T (Mother of Child) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last year my daughter's nursery has been very supportive. I have found everything relating to new guidelines informative and efficient. I have felt safe taking my child to nursery. I would always recommend a nursery to any friend, especially Happy Days.

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Review from James B (Father of Child) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad we have found this incredible nursery for our one year old boy! He settled straight away which is something we really worried about, seeing as his whole life has been lockdowns and masks! Every single member of staff that we have come across from the girls in his room, to the chef, to the
management have all been so welcoming, helpful and friendly. Our son gets excited when he realises he’s at nursery and always comes out with a smile on his face.

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Review from Wendy P (Mother of Child) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing nursery with such a caring, dedicated team. My child loves coming to nursery and I have trouble getting them home at the end of the day! The settling in process was individualised to my child and the management were so accommodating. My child eats so well at nursery with a varied menu and
snacks.

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Review from Alison J (Mother of Child) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my children have used this nursery and it is wonderful. The staff are kind, professional and appear to understand the pressures of family life. My children have gained confidence and made good friends here.

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Review from Sammie W (Mother of Child) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My baby started at Happy Days Nursery & Preschool - Penrice (St Austell) in December. He had no trouble settling in thanks to the amazing team working there. He has such a great bond with the girls in his room and I feel so comfortable and happy leaving him in their care. They have worked with me to
establish a routine and he is now thriving. We are a vegan family and the nursery management and chef have been brilliant at adapting meals to ensure he still gets all his nutrients.

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Review from Kim S (Mother of Child) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children love coming to nursery every day they attend. They are welcomed by friendly staff, who are always smiling. They have a kind and caring manner with each child individually. My eldest will be going to primary school in September and the staff have helped her to develop and become ready for
that transition. My youngest has accomplished so much since being at the nursery, before he started here he wasn't really speaking a lot but now his sentences are amazing. I'm so pleased that we chose Happy Days Nursery & Preschool - Penrice (St Austell) for our children and I'm sure their time at Happy Days Nursery & Preschool - Penrice (St Austell) will remain in their memories for a long time. As we can all appreciate in these uncertain times with Covid-19 regulations and guidance's changing frequently, it has not been easy to manage and they have all coped amazingly well with this. Never allowing it to affect the children but welcoming it as a learning process for them. This is so beneficial to them for their understanding and adaptation to what was normal.
Thank you!

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Review from Lynzi J (Mother of Child) published on 21 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have one child in Happy Days Nursery & Preschool - Penrice at the moment, one has gone through and is now at school and a baby who will start when I go back to work. Happy Days Nursery & Preschool - Penrice is a lovely nursery. The staff are beyond amazing. They are always so lovely and nothing is
too much trouble. My children love the food more than mine. They learn through play and are always doing something new and fun. I've never had any issues and would highly recommend to anyone looking to place their child there.

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Review from D E (Mother of Child) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff friendly and professional. Welcoming and nurturing environment. Would highly recommend to friends and have done. Highly impressed with the senior staff at management level, who have dealt with the Covid-19 period under such stressful conditions. Well done!

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Review from G J (Mother of Child) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my eldest here years ago, from seven months until she left for school, and she loved it so much she still talks about the staff now. My youngest joined in February and settled really quickly into the baby room, then covid hit and we had to take a break. She returned this month (September),
I was anxious about it as she had to go into the next room up, with new staff. But they were all so lovely and welcoming. It hasn't taken her very long to settle in, so much so that once shes dressed in the morning, she is at the door waiting to go. She really enjoys all the meals and by the looks of their detailed menu, its all really healthy food. And I'm really impressed with all the bits put in place to protect the children during this pandemic.

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Review from James D (Father of Child) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great team, lovely and friendly, made us feel so welcome. Great outdoor space and love the natural wood toys. The variety of activities every day was a huge hit with our little one, it’s a big thumbs up from all of us.

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Review from R T (Foster Parent of Child) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My children that have attended Happy Days have been very happy and appear to have had a good time and have been learning well. Personally I would have liked to know what the children have eaten for lunch, as the four-year-old sometimes couldn't explain it to me and the two-year-old was often hungry.
The staff were awesome, very helpful, understanding and informed me of any incidents.

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Review from J C (Stepmother of Child) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child started at Happy Days after a significant safeguarding incident at a previous nursery last year. From the outset, the staff were caring, clear in their procedures and supportive of our needs. Our child was extremely anxious during the settling period and the staff did everything in their power
to support his transition and minimise his anxiety. He has made significant progress compared to time in another nursery and has always been keen to attend. His confidence and love for learning has rocketed. We can't thank Happy Days Penrice enough for all they have done for us!

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Review from Dan S (Father of Child) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My oldest child has settled back into nursery very well following lockdown. We were concerned, but we're reassured by the procedures and increased cleaning in place. Since lockdown we have also started our youngest in the nursery. The settling in process was a bit different to our older child, but well
managed.
Both children love being at nursery and literally run through the door when we arrive. Updates about their day are shorter than before, but we know they are happy and settled. If we want a longer conversation, we know we can phone in or email. The staff at the door are always welcoming and friendly.
We haven't seen the new mud kitchen, but our oldest child has told us about it, as well as the planting space where she has helped to plant pumpkins and 'things that smell' (herbs?). The adventurers room still looks as exciting as always and the recent school and the builders role plays have been popular with my daughter.

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Happy Days Nursery & Preschool - Penrice (St Austell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Happy Days Nursery & Preschool - Penrice (St Austell) is calculated as follows: ( (176 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 228 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Happy Days Nursery & Preschool - Penrice (St Austell) is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Toni

Toni Smith

Job Title: Nursery Manager

Toni has worked in childcare for 15 years, starting out with Level 3 and moving on to a teaching degree. Toni started teaching in SEN schools and gathered a range of experience and knowledge. However, after having her first son, she found a love and passion for Early Years. Toni has worked in nurseries for almost 6 years, working her way up from Nursery Practitioner, third in Charge, Deputy, and now Manager. Toni loves messy play and Science and music activities.


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