Mama Bear's Day Nursery & Pre-School (Plymouth)

Springhill Green, Pennycross, Plymouth PL2 3RW
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9.9 108 Reviews
  • Mama Bear's Day Nursery & Pre-School (Plymouth), Plymouth
Mama Bear's Day Nursery & Pre-School (Plymouth) is skilled at allowing babies, toddlers and pre-schoolers to develop in a healthy and positive manner. Supported by an experienced and friendly team of staff, children are able to learn through play, practicing communication, creativity and all-weather play.

The nursery has its own kitchens, with good health and nutrition as important to the team as a quality early years education. Regular professional development keeps standards high and in line with Ofsted objectives.

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Care Provided by Mama Bear's Day Nursery & Pre-School (Plymouth)

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Alex Davis (Nursery Manager)
  • Number of Childcare Staff
  • 31
  • Total Places for Children
  • 115
  • Age Range
    • from 0 years 0 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00
  • When Closed
  • Bank Holidays & Christmas

Mama Bear's Day Nursery & Pre-School (Plymouth) Reviews (108)

Total of 108, showing 41-60
9.9

Mama Bear's Day Nursery & Pre-School (Plymouth) has a Review Score of 9.9 (9.922) out of 10, based on 54 reviews in the last 2 years. Over all time Mama Bear's Day Nursery & Pre-School (Plymouth) has 108 reviews.

Overall Experience

  • 103
  • 5
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Date Published

108
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Review from R P (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my children have attended the nursery. I have never had any concerns. The staff are all very capable and they have been there a long time which is great in terms of consistency for the kids. Meals and snacks provided are good and they always have new and exciting activities to do. The nursery has
always tried to be flexible and accommodating with requests. Highly recommend!

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Review from Emma H (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful nursery and I always recommend it to all family and friends. My child is very shy and can be very clingy with me however everyone at Mama Bear's Day Nursery has been so wonderful in making her feel safe. She now loves the nursery thanks to the wonderful and patient staff

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Review from Olivia P (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going to Mama Bear's - Springhill Green for nearly 2 years. I’m honestly blown away by how amazing it is there. From managerial staff to the ladies in every room. My daughter is thriving and I couldn’t be happier. It’s a joy for my husband to drop her off as she runs in calling
for her friends and workers and a joy for me to pick up as she tells me about all of the different things she’s done that day.

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Review from Charlotte C (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5* Nursery! Upon viewing the Nursery I instantly felt a warmth and comfort and was sold within minutes of entering the building. The practitioners are all amazing, professional and offer so much support and reassurance to both parents and children. My son absolutely adores the staff and doesn’t stop
talking about his day when he comes home. I’m also really impressed with their app which allows you to follow your child’s day, they upload key information including food/naps/toileting, snippets of your child’s day and feedback on their progress and learning. I couldn’t recommend it enough. Honestly, a Big well done to the manager and her fantastic team!

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Review from Ria S (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has made the best friends at nursery, including the staff!
All the staff are always smiling, happy to be there and absolutely brilliant with the children. We’re always kept up to date throughout the day on what they’re doing, what’s been eaten etc! Would recommend it to everyone and anyone.

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Review from S B (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter attends mama bears 3 days a week, she is absolutely thriving at this nursery and loves it. The staff are amazing and work really hard. I feel happy and content handing my child over, as I know she is well cared for and looked after. I feel all of her needs are met, she is treated with love
and care and is fed good healthy meals with a good variety of menus. She always has the option to have more if she requires it. The nursery is clean and well managed, parents and children are always welcomed warmly and nothing is too much trouble. Mama Bear's provides a fantastic environment for children to grow and nurture, and the staff are good at helping and encouraging our daughter to reach her full potential and thrive. Thank you to all at Mama Bear's for helping us to give our daughter the best possible start in life., She is becoming an amazing little person and you play a big part in that. We are so grateful to have found you!

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Review from J M (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son loves his days at nursery. He always eats well (although it's very carb heavy) and they listen to his needs for food/milk/nappy cream etc. Great communication as we can collect him from his room and talk to the staff caring for him that day, plus using the app helps us see photos and updates
during his sessions. He always comes out smiling. All the staff are happy friendly and lovely, even the ladies on reception helping us when needed. We love flexi booking to suit our needs. Our only niggle is how hard it can be to park around this area. Oh and babies sharing germs as he has been so ill since being around so many others (not Mama Bear's fault). We definitely recommend this nursery.

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Review from C S (Mother of Child) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves this nursery so much, all the staff are so warm and understanding and always accommodating to my child’s needs/wishes. I feel at ease leaving my daughter there even though she did not settle to start with. I honestly can’t big up this nursery enough they have dealt with small issues
and worries I have had as a parent and the level of education my child is receiving here is amazing!

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Review from Aurelia S (Mother of Child) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with Mama Bear's Day Nursery, the staff is always happy to help you with what you need and everyday keeps us informed about the activities from the nursery, overall I'm very pleased with them.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your review.
We are pleased to hear that you feel informed about your child's day and their learning.


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Review from Amy G (Mother of Child) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m really impressed with Mama Bear's, I went to view a lot of nurseries and it was an easy decision for me. My daughter has been going for a year and a couple of months now and is so happy here, she has really come out of her shell! The staff are friendly and professional, you can tell they really
care about the children in their care which is so lovely and gives me peace of mind that I know she’s being well looked after. I also love seeing pictures of what my daughter has been up to on the app too!

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your review.
We appreciate you taking the time to share your experience of Mama Bears Springhill Green.


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Review from Donna S (Mother of Child) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two of my daughters started here from September 2022 and since being here they are very happy, the staff are very friendly and professional always happy to help in whatever way they can. My daughters always come out positive and smiling and the way they interact with the children is phenomenal, would
not consider putting my girls anywhere else, they are thriving thanks to this nursery.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your lovely review.
We are pleased to hear that the girls are doing so well.


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Review from Lindsey H (Mother of Child) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most lovely nursery, my daughter has been attending this nursery since she was 9 months old she is now part of the preschool room. They have great facilities including a lovely big outdoor space. The nursery always participates in fundraising days, a Christmas show and other fun days. The staff
are so inviting and friendly and look after the children like they are their own. The nursery are always doing fun activities with the children and the app is fantastic at seeing updates on what they have eaten and done throughout the day. We will miss this nursery when my daughter goes to school later this year and we are so thankful for all they have done through the years.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for a lovely review.
We will really miss her when she goes off to big school!


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Review from Vicki A (Mother of Child) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appreciate the communication the staff offer and the flexibility around the individual children. It is unfortunate that my boy has been poorly nonstop since he started, picking up everything but the staff are brilliant in keeping me informed on how he is doing etc. He is also sensitive to dairy so they
have put him on a dairy-free diet with no hesitation. It’s greatly appreciated.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your review.
We hope he is feeling better soon.


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Review from Kelly W (Mother of Child) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been welcomed and loved while attending this nursery. She loves to go and is always happy when collected. Her social skills and speech have developed substantially since arriving at the nursery 6 months ago. I always feel confident that she is getting the best care possible.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your review.
We are pleased to hear your daughter enjoys her time here with us.


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Review from J D (Mother of Child) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank Mama Bear's staff for taking my son on when needed. Everyone at Mama Bear's are amazing, caring and understanding. My son has made loads of friends and has learnt a lot. I can not fault Mama Bear's staff at all. I am so grateful and blessed at how amazing Mama Bear's nursery is. I just
wish he could stay on when he's ready to go to primary.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for a lovely review.
We are glad your son has enjoyed his time at Mama Bear's and we will miss you all lots.


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Review from Naomi L (Mother of Child) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter had been coming to Mama Bears, Springhill Green since she was 2 and in the past 2 years I have nothing but praise for every individual who works there.
The genuine love and care they have for my little girl from the kitchen team to the reception team is exceptional.


They are all so approachable

and welcoming and nothing is too much trouble for any of them, they go above and beyond to make my daughter feel safe and secure. I feel completely confident in taking my daughter there knowing she will taken care of so well.


My daughter amazes me every time she comes home with how much she learns every day and can't wait to go back the next day.


A very well run nursey, I would hugely recommend to everyone, I'll be so sad when my daughter leaves to go primary school.


A huge thank you to everyone as they're all such amazing individuals and the reception girls are brilliant.


Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you so much for your lovely feedback - this means the world to us. We are thrilled your daughter has such a great time! The team will be so pleased when I share this with them.


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Review from Lindsay C (Mother of Child) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring and love the children. My little boy loves it! He has a brilliant variety of activities. He eats well because of the variety of food he eats at nursery. They are open and honest with communication and try their best to fit children in for additional days.

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Review from Emma G (Mother of Child) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mama Bear's Springhill Green is amazing because of its staff - it’s the reason we chose the nursery for our son. They are warm, friendly and have a real passion for what they do. My son has always struggled to be away from me and his dad but they have helped him so much by being so warm and inviting.
The deputy manager, in particular, is incredible, always willing to chat things through and we have 100% trust in her and all the staff to look after our son. I would highly recommend this nursery.

Reply from Alex Davis, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Plymouth)

Thank you for your review. We agree that our deputy manager and team leaders are a great asset.


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Review from Linsay E (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started a few months ago after not seeing anybody else for a long period of time due to COVID 19 restrictions. Yes, she took a while to settle in, as expected, but if it wasn’t down to the cheery voice on the phone always putting my mind at rest, staff accepting my phone calls every time
I rung (and I rung a lot) and the manager being so accommodating when I had to change days - the process would of taken longer. Now, my daughter is thriving and has become so confident and happy. I love receiving photos every time she is in, a great service to parents who have the guilt of being at work. Knowing my daughter is happy and doing well is just amazing! All the staff at Mama Bear's are a credit to themselves and the business! Thanks guys!

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Review from Jennifer K (Mother of Child) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Mama Bears Day nursery at Springhill Green for nearly 5 years now. My youngest child still attends, both of my children always went/go in with a massive smile on their faces and are always greeted by a friendly face. I would say it feels more like a family than formal childcare. My
children always talk about the staff members at home which shows me that they have formed great relationships with them. I couldn't recommend them enough, I know that my children are in great care.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Mama Bear's Day Nursery & Pre-School (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Mama Bear's Day Nursery & Pre-School (Plymouth) is calculated as follows: ( (595 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 644 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mama Bear's Day Nursery & Pre-School (Plymouth) is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 number of registered child places is 23, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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