Tops Day Nurseries: Prince Rock Nursery

20-24 Lucas Terrace, Prince Rock, Plymouth PL4 9LD
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9.4 51 Reviews
  • Tops Day Nurseries: Prince Rock Nursery, Plymouth
Tops Prince Rock, located in Plymouth, boasts a prime position just a short stroll away from the serene River Plym.

This enchanting nursery is deeply intertwined with the local community, making it the perfect haven for your child to embark on a journey of learning, play and growth.

As a distinguished member of a network committed to providing the most eco-conscious childcare and education in the United Kingdom, Tops Day Nurseries places a strong emphasis on environmental responsibility. They prioritise reducing, reusing and recycling resources, instilling these values into the daily lives of children and staff.

Tops Prince Rock extends a range of exclusive perks to families. In addition to flexible booking options, they offer enriching programs like Tops Forest School, Cooking School, tooth brushing routines, Rugby Rangers, and much more! As part of the Potty Training Academy, they're dedicated to supporting both parents and children in achieving success with potty training.

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Care Provided by Tops Day Nurseries: Prince Rock Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Donna Mooney (Manager)
  • Number of Childcare Staff
  • 10
  • Total Places for Children
  • 32
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 06:00-20:00
    Tuesday 06:00-20:00
    Wednesday 06:00-20:00
    Thursday 06:00-20:00
    Friday 06:00-20:00
  • When Closed
  • Christmas Day, Boxing Day & New Years Day

Tops Day Nurseries: Prince Rock Nursery Reviews (51)

Total of 51, showing 1-20
9.4

Tops Day Nurseries: Prince Rock Nursery has a Review Score of 9.4 (9.447) out of 10, based on 15 reviews in the last 2 years. Over all time Tops Day Nurseries: Prince Rock Nursery has 51 reviews.

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Review from J L (Mother of Child) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tops have always been good, but in the past few months they have been exceptional! Our little one has a great time and we always get really good updates via the app. Forest school is brilliant and the nursery always do trips. Thank you to everyone at Tops for making nursery days so fun!

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

Thank you so much for your lovely review! We're thrilled to hear that you've noticed the improvements over the past few months and that your little one is having such a great time with us. It's fantastic to know that you're enjoying the updates via the app and that the Forest School and trips are a hit. We really appreciate your kind words and are so glad we can make nursery days fun for your child. Thank you for your continued support!


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Review from J N (Mother of Child) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Tops - Prince Rock Nursery. My daughter is happy and always has fun. The staff are lovely and friendly. My daughter has a lovely group of friends and is excited about preschool.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

Thank you so much for your kind words! We are delighted to hear that your daughter is happy and enjoying her time at Prince Rock Nursery. Our team strives to create a warm and friendly environment for all our children and it's wonderful to know that she has made a lovely group of friends and is excited about preschool. We truly appreciate your positive feedback and are thrilled to be a part of her early learning journey.


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Review from B F (Mother of Child) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think there has been a lot of positive change since a particular staff member became manager. The children are doing more planned activities to aid their development. I am also receiving more frequent updates to show what they are doing while at nursery.


However, there was an issue when I attempted

to change the children’s hours of attendance. I was informed that the nursery would be able to change the hours in February. As I had to check with my manager at work if this change would be able to be actioned, I asked to call back on Monday to confirm. I confirmed with my manager on the Monday and called the nursery to accept the change in hours, however, I was then told that the hours would not be able to be changed until April. If my workplace were not flexible, this could have lead to me being without childcare on days that I would have had to work.


I am also concerned that the staff at the nursery are not very well trained in SEND and due to this, are not well equipped to deal with meltdowns and overstimulation or recognising the symptoms leading to a meltdown before it takes place.


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Review from N B (Father of Child) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way she has settled into nursery and enjoy watching videos of her and what she gets up to during the day.

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Review from L J (Mother of Child) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rocky few months of staff changeover, slowly I can see improvements being made. My son enjoys attending preschool, joining in the activities with his friends and spending time learning different things. My son has a new key worker and we have already noticed an improvement in his care. Any problems
we have had, management have been quick to act and ensured the issue has been resolved.

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Review from Becca T (Mother of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son moved in January 2023 and loves it! He's settled in well and the staff have been amazing at ensuring he's happy and making new friends.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

We're thrilled to hear your son is loving his time with us at the nursery! Seeing him settle in so well and make new friends brings us immense joy. Thank you for your kind words about our staff; they're dedicated to ensuring every child's happiness and well-being. We look forward to continuing to provide a nurturing environment for your son's growth and development.


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Review from Ryen B (Father of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursery is doing well with my child. She is coming on well with the new staff at the nursery, since members she was close to have left. Areas such as the garden and playroom have been noted for improvement and I'm glad. Going to the toilet, at the moment, is and isn't a problem but going with different
members can improve her confidence, especially out of nursery. Help with colours, shapes and words could be done more frequently to help boost learning. Management has massively improved. Cleaning needs improvement as illnesses are more frequent.

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Review from Emily D (Mother of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great improvement, communication has improved greatly. Staff are very friendly.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

Thank you! We're thrilled to hear about your positive experience. Improving communication and maintaining a friendly staff are top priorities for us. We're committed to providing a nurturing environment for your little ones!


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Review from Amanda J (Mother of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fab and friendly, both my children have loved it here.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

We're thrilled to hear that your children have enjoyed their time at our nursery! Our dedicated staff members always strive to create a warm and welcoming environment for all children. Thank you for your kind words and for entrusting us with your little ones' early years.


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Review from Martin N (Father of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All was good, great communication and very happy with the well-being of our daughter.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us and that your daughter's well-being was well taken care of. We strive to maintain open communication and ensure a nurturing environment for all the little ones in our care. If you ever have any questions or concerns, please don't hesitate to reach out. We look forward to continuing to support your family!


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Review from Shelbey H (Mother of Child) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery with wonderful staff helping to achieve the best for both my children.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

Thank you so much for your kind words! We're thrilled to hear that you've had a fantastic experience with us and that our staff have been able to support both of your children. It's our joy and mission to create a nurturing environment where every child can thrive. We look forward to continuing this journey with your family!


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Review from Laura H (Mother of Child) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My child really enjoys coming to nursery and we like the better structure now. We feel comfortable with him here.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

We're delighted to hear that your child is enjoying their time with us at the nursery! Creating a comfortable and structured environment where children can thrive is our top priority. Thank you for your kind words and trust in us. We look forward to continuing to provide a nurturing and enriching experience for your little one.


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Review from Olydotun F (Father of Child) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed with the staff and the overall attitude displayed by them.

Reply from Funke Olotu, Marketing at Tops Day Nurseries: Prince Rock Nursery

We're delighted to hear that you were impressed with our staff and their positive attitude! At our nursery, we strive to create a warm and nurturing environment for all children. Thank you for your kind words, and we look forward to continuing to provide exceptional care for your little ones.


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Review from Victoria L (Mother of Child) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with how my daughter's speech has come along. Since being at the nursery everyone is so kind and caring.

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Review from C G (Mother of Child) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My child loves attending this setting. The staff are amazing! Communication is amazing. I've had no issues and my child has been attending for nearly 3 years. Activities are great. My child is always busy and can't wait to go back when they come home.

Reply from Lauren Ballard, Marketing Assistant at Tops Day Nurseries: Prince Rock Nursery

Thank you very much for your positive review, we really appreciate it! We're so happy to hear that your child loves their time with us.


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Review from Alison G (Mother of Child) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery has welcomed my daughter lovely. She looks forward to going every time and is greeted with smiles and enthusiasm. Throughout the week when my daughter is home she is still talking about her nursery nurses and asking to go. They provide us with information about my daughter's day regarding
sleeping times and how much she’s eaten every pick-up.

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Review from K D (Mother of Child) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves coming to nursery every day, she jumps out of bed to get ready every day.
My only complaint would be at collection time, it can take some time to get all the children out the door when only one person is doing it and having a conversation about each child's day before getting the
next child. I am often late collecting my other children from school because of the length of time it takes to get my daughter when you know she leaves at 3pm. Also, I often feel ignored at this time because nobody actually acknowledges I am there. A simple I will go and get little lady or fella would be a lot better and a lot more professional and polite.

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Review from T G (Mother of Child) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

From when I viewed the nursery last year September time to now, the outside garden space has had no improvements made. The flooring is awful and marks all my children's clothes and is actually more of a hazard in itself. For this reason, I have marked value for money down quite significantly as I don’t
feel the space is yet up to the standard being charged. Also, the inside space I understand the use of non-plastic but that doesn’t mean everything needs to be brown. Everything is very bland and comments I have had when showing someone photos of my child at nursery they joke of it being a “prison nursery” - On a positive note, the food and meal selections are excellent, my child is enjoying these and the staff are also excellent.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Prince Rock Nursery

Thank you for your review, it’s lovely to hear your positive feedback about our staff team and to hear that your little one enjoys our nutritious meals. We’re sorry to hear your thoughts on our garden and inside space. In regards to, the garden, now that the summer months are approaching the staff team will be working hard on their plans for the garden to make improvements to the environment. There are a number of reasons why we have adopted the natural approach at Tops in regards to our environment and resources; we find that neutral colours on the walls can create a calming and nurturing environment where your child can focus on learning through play, instead of being side-tracked by any bright distractions around them. Please read our nursery blogs to find out more. If you'd like to discuss this further, please speak to our manager.


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Review from Philippa S (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely and helpful. My son always seems to have fun. He seems to eat really well there too. My son loves one member of staff in particular, and she is really patient with him and always makes sure he has fun as well as learns something.

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Prince Rock Nursery

Thank you for your positive review. We really appreciate your feedback and are so pleased to hear you are happy with our Education and Care.


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Review from Beth D (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Tops for over a year now and has thrived both emotionally and academically. He loves the range of resources both inside and outside of the setting, along with previous forest school lessons which took him outside of the setting for new adventures. He is about to start these
again soon which he is very excited for! The staff are incredible and go above and beyond for the children. With regular communication at drop-off and collection and parents' evenings. I am more than happy with what he has been doing throughout the day. They have even supported my son with his literacy as we had done a lot at home through lockdown, they have carried on with his phonics and writing to ensure he still continues to have a love of learning. I could not thank the staff at Tops Prince Rock enough!

Reply from Ellen Wentworth, Marketing Assistant at Tops Day Nurseries: Prince Rock Nursery

Thank you for your positive review. We really appreciate your feedback and are so pleased to hear you are happy with our Education and Care.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Tops Day Nurseries: Prince Rock Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Tops Day Nurseries: Prince Rock Nursery is calculated as follows: ( (102 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 179 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tops Day Nurseries: Prince Rock Nursery is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 number of registered child places is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Donna

Donna Mooney

Job Title: Nursery Manager

Joined: 2021

1.   What qualifications do you have? Master in Education, BA Hons in Early Childhood Care and Education.


2.   How many years of experience do you have? 23 years.


3.   Hobbies/interests- Yoga and reading.


4.   Fun fact- I am an identical twin.


Frequently Asked Questions about Tops Day Nurseries: Prince Rock Nursery

What is the Age Range of Children that Tops Day Nurseries: Prince Rock Nursery accepts?

Tops Day Nurseries: Prince Rock Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Tops Day Nurseries: Prince Rock Nursery Open?

Tops Day Nurseries: Prince Rock Nursery is open: Monday 06:00-20:00, Tuesday 06:00-20:00, Wednesday 06:00-20:00, Thursday 06:00-20:00, Friday 06:00-20:00.

How many Children does Tops Day Nurseries: Prince Rock Nursery have capacity for?

Tops Day Nurseries: Prince Rock Nursery has capacity for a total of 32 Children.

How far is Tops Day Nurseries: Prince Rock Nursery to the centre of Plymouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Tops Day Nurseries: Prince Rock Nursery to verify any information. View our terms and conditions. Tops Day Nurseries: Prince Rock Nursery has a Platinum Service – more info.