Tops Day Nurseries: Prince Rock Nursery

20-24 Lucas Terrace, Prince Rock, Plymouth PL4 9LD
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9.4 51 Reviews
  • Tops Day Nurseries: Prince Rock Nursery, Plymouth
Tops Prince Rock, located in Plymouth, boasts a prime position just a short stroll away from the serene River Plym.

This enchanting nursery is deeply intertwined with the local community, making it the perfect haven for your child to embark on a journey of learning, play and growth.

As a distinguished member of a network committed to providing the most eco-conscious childcare and education in the United Kingdom, Tops Day Nurseries places a strong emphasis on environmental responsibility. They prioritise reducing, reusing and recycling resources, instilling these values into the daily lives of children and staff.

Tops Prince Rock extends a range of exclusive perks to families. In addition to flexible booking options, they offer enriching programs like Tops Forest School, Cooking School, tooth brushing routines, Rugby Rangers, and much more! As part of the Potty Training Academy, they're dedicated to supporting both parents and children in achieving success with potty training.

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Care Provided by Tops Day Nurseries: Prince Rock Nursery

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Donna Mooney (Manager)
  • Number of Childcare Staff
  • 10
  • Total Places for Children
  • 32
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 06:00-20:00
    Tuesday 06:00-20:00
    Wednesday 06:00-20:00
    Thursday 06:00-20:00
    Friday 06:00-20:00
  • When Closed
  • Christmas Day, Boxing Day & New Years Day

Tops Day Nurseries: Prince Rock Nursery Reviews (51)

Total of 51, showing 21-40
9.4

Tops Day Nurseries: Prince Rock Nursery has a Review Score of 9.4 (9.447) out of 10, based on 15 reviews in the last 2 years. Over all time Tops Day Nurseries: Prince Rock Nursery has 51 reviews.

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Review from Lynda B (Mother of Child) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter has joined Tops Day Nursery - Prince Rock, she has come out of her shell; her speaking is amazing and in general, she loves to go nursery. She has been struggling with her eating but the staff are really great with her, encouraging her every step of the way. She is also potty training,
with which the staff are amazing.

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Review from Rebecca B (Mother of Child) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's been attending Tops Prince Rock since she was a baby. Now, at 7 and a half years, she still comes for holiday clubs in the school holidays. She always has a brilliant time. I'm always impressed with the entertainment, educational and nutritional aspects of her day. I always recommend it.

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Review from Diana G (Mother of Child) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursery has been brilliant, from our first contact with the admin staff. Our nearly 3 year old had a lot of upheavals when starting here, as we had relocated so we started her on half days for a few weeks until she had to go full-time, due to work commitments. She settled in relatively easily and
even when drop-offs were difficult, she always came out full of beans, having had a great time. Possible emotional difficulties were raised with us, we were aware that she sometimes struggles to communicate where other children her age probably wouldn't, but even in the short time since this has been raised, we've seen an improvement. The staff are understanding, not just of our daughter but us too and we couldn't be happier with her being here.

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Review from Karli H (Mother of Child) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all so lovely my son loves going to play with them. They are always happy to give advice and give lots of feedback. The outside space is awesome with lots of different areas to explore. It's a lovely nursery run by great people. So glad we choose Tops, Prince Rock. Another massive plus
is how eco friendly it is. They are more than happy to use cloth nappies. Great job ladies.

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Review from Kathryn L (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. They have a lot of time for me and never rush me away when I’m dropping/collecting my child; they are happy to chat about my child’s day and tell me everything she has done. My daughter settled quickly with them when she joined.

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Review from Penny B (Mother of Child) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son absolutely loves it here. He has made great bonds with the staff, and it’s clear they know all the children as individuals. The staff look out for each child’s well-being and are always friendly and helpful.


The children take part in a wide variety of activities, and this is communicated

to parents very effectively using a daily app; as well as other updates about his day.


The food menu is very nutritious, and there is a great variety in the meals offered. I think the food is excellent value for money.


There is a lovely ethos to this nursery, and the outdoor facilities are a real plus. I wouldn’t hesitate to recommend it to others.


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Review from Charlotte P (Mother of Child) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager that has taken over has been incredible and very professional, by keeping us up to date, supporting not just the children, but the parents.
The assistant manager is amazing and outstanding following up with parents evening on Zoom with great techniques and helping supporting us with our
child where she has gone so much into her shell; they are influencing her.
All the staff are on top of her severe allergy's, which always concerned me before she started nursery, and I can’t thank them enough as it’s not just an allergic reaction with her allergy's, its life or death, and they have been incredible with it and so supportive.
We, as a family, including our child, got quite bad with Covid, and they sent a beautiful box of different things for her to do, make and read, which was just exceptional and beyond. I would highly recommend this nursery.

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Review from Sally H (Mother of Child) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with Tops Prince Rock! We picked the setting because they are an eco-friendly nursery, and they have been very supportive of us using cloth nappies with our 16-month-old. He has settled remarkably quickly and it is clear that he has a lovely bond with the staff, who in turn are always
very enthusiastic and appreciative of him as an individual. We love that he spends time outside regularly and is given space to be himself (a very energetic and boisterous boy!) Communication between us and the staff via an app ensures we can keep track of what he's doing at nursery and stay in regular contact. His dad particularly appreciates this because he doesn't get to drop/collect him, but he still feels involved.

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Review from Nik J (Mother of Child) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffering from severe anxiety sending my daughter to nursery was always a daunting thought but all the staff at Tops instantly put me at ease, answering any questions I have and being supportive to myself and my daughter. My daughter's review of the nursery was instant, as soon as she came out of her
taster session she shouted that she has "the best nursery EVER!" and has proceeded to tell everyone we have seen since. She is eager and happy to go to nursery, even on days where she isn't going! Could not have asked for a better start to her nursery journey.

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Review from Fiona B (Mother of Child) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my 16-month-old daughter receives at this nursery. The staff are so friendly and welcoming, and my daughter settled in really quickly. They are very attentive, and I feel they really get to know each child and their interests and development too. There is plenty for the
children to do here and the outside space is fantastic.

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Review from Heather (Mother of Child) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Tops Prince Rock since he was 17 months old and both mine and his experience of the nursery has been really good. It is a great facility with a really nice and safe outdoor area. The staff ( and in particular the Nursery Manager) are really friendly and approachable and have always
made me feel at ease about leaving my son in their care. They use a great online system to update you on your child's progress. The system also allows you to add in your own photos, videos and observations which I thought was particularly beneficial during the lockdown as it allowed us to still feel connected to the nursery. I would definitely recommend Tops.

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Review from C S (Mother of Child) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent setting with lovely staff. There are always lots of interesting and fun activities going on. The children are encouraged to be independent, my son can’t wait to get there in the mornings and really missed not being able to go during lockdown.
The manager and her team work tirelessly and
have created a caring, friendly environment. She regularly goes above and beyond and always seems to have a project on the go!
The staff are friendly and approachable and nothing is too much trouble. I cannot rate this setting highly enough.

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Review from Sharean B (Mother of Child) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this nursery. My son goes here and he absolutely loves it. The staff are very kind and are very good with the kids. Before my son started, he would not listen, after 3 months of going to the nursery they have helped me and now my son is starting to be good and helps me with little
things at home. There is a big improvement and I could not be happier. Thank you Tops Day Nursery.

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Review from Kaylie O (Mother of Child) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tops Prince Rock is a lovely nursery. Our son has recently started attending after viewing a few different nurseries. On viewing Prince Rock, the nursery manager was very friendly and immediately gave a warm welcome. The nursery is very child led and focusing on teaching good morals for when they grow
older. We felt very much at ease walking around the nursery and appreciated the eco-friendly approach that the nursery uses. Since our son has settled into Prince Rock, we cannot fault the care he receives. Every single nursery caregiver welcomes us with open arms and has time for my son. It doesn’t matter if they have their hands full with other children, they always manage to take my little boy and ensure he is safe and reassured. My husband and I love that the nursery isn’t too big as well. We also love that come rain or shine, the children are encouraged to play out in the safe garden area. Our little boy has really settled into the nursery and we couldn’t be happier.

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Review from K G (Mother of Child) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my children have and do still attend Tops Day Nursery and I cannot recommend them enough. All the staff are very friendly and welcoming on arrival which gets the children to feel excited to be there. They have encouraged them to experience new things and try new foods by making it fun and they
have created amazing bonds with other children. Both my girls have lovely bonds with the staff which fills me with warmth and makes it so much easier to leave them there.

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Review from Laura S (Mother of Child) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a parent I was petrified of leaving my child in the care of “strangers” but I have to say Prince Rock staff really put us at ease and really spent time integrating my child into playgroup. He is very happy there and has lots of fun - the staff are amazing and take time to work with each child individually
and they really have helped with confidence building! The array of activities are amazing and they are allowed to be “kids” here whilst still having a strong educational ethos.

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Review from Emma L (Mother of Child) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursery, everyone is so kind and caring, my son has formed strong bonds with a lot of the staff members.
They always have new and fun activities for the children including trips out to the park and library.
My son has learned so much since attending Tops and his confidence has really grown.

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Review from Chris D (Father of Child) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending this nursery for two years. The team there are great and my son is very happy to tell me about all the things he has done each day.

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Review from Richard S (Father of Child) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Tops took over Prince Rock in 2017 we have seen nothing but great things happen. Both of our children really love the environment. All the staff are excellent and caring to all the children in their care. The educational programme is superb are both our children are thriving. The food menu is
fresh, with foods they probably wouldn't get to try at home which really helps fussy toddlers become less fussy. There has also been significant investment in the facilities with a new revamped outside area and allotment. The investment continues too.
I cannot recommend this nursery enough. It is a credit to the Tops brand and the manager and her team are excellent. We couldn't ask for more for our children.

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Review from Andrea S (Grandmother of Child) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly nursery, grandson loves going here and he is very attached to the lovely staff. I would recommend the nursery to anyone who needs to send a child here.

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Tops Day Nurseries: Prince Rock Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Tops Day Nurseries: Prince Rock Nursery is calculated as follows: ( (102 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 179 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tops Day Nurseries: Prince Rock Nursery is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 number of registered child places is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Donna

Donna Mooney

Job Title: Nursery Manager

Joined: 2021

1.   What qualifications do you have? Master in Education, BA Hons in Early Childhood Care and Education.


2.   How many years of experience do you have? 23 years.


3.   Hobbies/interests- Yoga and reading.


4.   Fun fact- I am an identical twin.


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