Puffins at Clystheath

The Chapel, Woodwater Lane, Clyst Heath, Exeter EX2 7EY
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10 87 Reviews
  • Puffins at Clystheath, Exeter
Puffins at Clystheath provides a safe and engaging environment for children to enjoy their day at nursery and learn about the world around them. The nursery is a converted Victorian chapel and has been open since 1995.

Staff are qualified to provide a high level of care and boost children's learning and social skills through play.

The secure nursery also has a garden area which children are encouraged to play in all year round. As well as the garden area children are taken on regular trips to local parks and green areas which are enjoyable for children and adults alike.

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Care Provided by Puffins at Clystheath

  • Type of Service
  • Day Nursery – Privately Owned
  • Open all year
  • Full Day Care
  • Sessional Day Care

Good to Know

  • Person in charge
  • Chantelle Connor (Childcare Centre Manager)
  • Number of Childcare Staff
  • 19
  • Total Places for Children
  • 60
  • Age Range
    • from 0 years 3 months
    • to 5 years 0 months
  • Opening Times
  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00
  • When Closed
  • Bank Holidays & Christmas

Funding & Fees Guide for Puffins at Clystheath

  • Under 2s:
    Daily (07:30-18:00) £72.50 per session


    2 - 3yrs Sessions with no Grant Funding:
    Daily (07:30-18:00) £69.50 per session


    2 - 3yrs Grant Funding available for full day sessions or 5 hour half day sessions


    3 and 4yrs:
    £7.50 per hour; for hours not allocated with grant

  • We offer half day sessions, full day sessions and hourly sessions which can include lunch sessions. Discount for full time children.


    For more information on their fee structure and information, please contact the nursery directly and they will be happy to help.

Puffins at Clystheath Reviews (87)

Total of 87, showing 21-40
10

Puffins at Clystheath has a Review Score of 10 (9.964) out of 10, based on 21 reviews in the last 2 years. Over all time Puffins at Clystheath has 87 reviews.

Overall Experience

  • 77
  • 9
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Date Published

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4
21
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Review from Shannon L (Mother of Child) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Clystheath Puffins enough. They have been amazing with my son's transition from a previous nursery that did not suit him. They have made me feel at ease with offering help should he need any additional support and made us both feel so welcome. They have provided all the support love
and care he needs so far and kept me up to date with how his day has been with pictures on the app. All staff are smiley and positive and do lots of fun activities with the children.

Reply from Gabriella Rourke, Training and Office Administrator at Puffins at Clystheath

We really appreciate you feedback and are very happy that we have been able to make you feel welcome and supported!


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Review from D K (Mother of Child) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clysthealth nursery is by far one of the best. They are fantastic with communicating with me about my daughter on pick up and drop off.
They truly have helped my little one in so many ways and supported me with my journey to getting her diagnosed.
They have brilliant games and activities which have
helped her learn and grow into a very smart and independent 3-year-old.
I would 100% recommend, as the manager and staff are just brilliant and really made my little girl comfortable, and relaxed and she's always coming out excited to tell me about her day what she's done and where she's been etc.

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Review from L G (Mother of Child) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My little one loves going to this nursery! The girls there are so good with her and put our minds to rest whilst we are working by updating the app throughout the day. My little one seems to get a varied diet there and takes part in different activities which stimulate her mind.

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Review from S C (Mother of Child) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children have attended Puffins from the baby group right up until preschool, the staff have been completely amazing at supporting both myself and my children. The bond each member of staff forms with each individual child is amazing, it massively helps with supporting and catering to their needs
and has helped ease my nerves with regard to leaving my children in safe hands. I couldn't recommend Puffins, Clystheath enough, a big thank you!

Reply from Gabriella, Training and Office Administrator at Puffins at Clystheath

Hello, we appreciate the time that you have taken to leave us this review for our Puffins at Clystheath, we are very happy to be able to provide good quality childcare for you and your child and we hope to continue this quality childcare for you into the future.


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Review from H S (Mother of Child) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier than how the nursery staff have welcomed our son in his first week. I can tell he has already started to form bonds with the nursery staff and they have identified activities that he was interested in very quickly, which has made the settling-in process as stress-free as it could
be.

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Review from R G (Mother of Child) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son started with Puffins Clystheath in July. The settling-in process was so fantastic, regular sessions with and without me as well as a home visit meant that both I and my son were prepared for his first full day. I have really spent most days with my son since he was born so to allow someone else
to take care of him was a huge deal. The girls, particularly his key worker, have all been so warm and kind to us both, they have made the entire process so easy. Now we look forward to Wednesdays as I know he's in the best hands and he is going to have a fun-filled day. I can't recommend Puffins enough, they have been fantastic from the get-go.

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Review from Tania M (Mother of Child) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at Puffins going on 2 months now and he absolutely loves it. He’s always happy to get there and always has a big smile when I pick him up. The entire team are so amazing and are very attentive to everything the children are doing. They genuinely care about the well-being of each child
and have noticed small changes which they will always let the parent know so that we can also monitor those changes. The updates on meals, sleep, nappy changes & activity pictures give me a peace of mind as a parent. I’m really grateful for everyone - you guys are awesome. General communication is great as well - one staff member is always amazing in her communication. I’m glad I chose Puffins. I'd definitely recommend getting your child in there if you get the chance. It’s great value for money. My son couldn’t be happier which makes me happy! Thank you guys.

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Review from K O (Mother of Child) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Son and Daughter have both attended Puffins at Clystheath over the years and I've been very impressed with it. Would definitely recommend. The staff are very friendly and efficient. I feel our children are happy and safe in the setting.

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Review from E C (Mother of Child) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been with Puffins at Clystheath since the beginning of March 2022 and they have been nothing short of amazing. Very accommodating and flexible with bookings if I've needed to move on the odd occasion and I have been able to book in extra sessions. All the staff are so friendly and approachable
and I really feel at ease when I leave him there. He's always so excited on the days he goes to nursery; he goes off no problem and comes out so happy. Thank you puffins!

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Review from Kate D (Mother of Child) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has been incredibly accommodating and understanding of our particular circumstances and arranged a show around at very short notice. They were very knowledgeable about the provision and could answer all my questions at the time. The settling sessions have been positive and all the staff
are friendly and approachable. We are now looking forward to our daughter starting with the nursery and feel that the outdoor space coupled with the attentive and organised team will allow her to enjoy her days at Puffins at Clystheath.

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Review from Madeline F (Mother of Child) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery has been amazing at supporting our son. He had a terrible food aversion and with the help of staff, he now eats perfectly. His social and language skills improved and the staff has been incredibly helpful with all of his needs. Can highly recommend it, our son loves attending and has a lot
of fun.

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Review from H B (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter started in February 2022 and so far we’ve been really happy with the service. The staff are all very professional, friendly and engaging. If we’ve had a problem they have been very quick to sort anything out. They are happy to swap days and accommodate extra sessions which is reassuring
when we’ve had to make unplanned short-notice amendments to our schedule. The online system is brilliant and we get updates throughout the day of sleeps, nappies, food and activities. The staff are all very friendly and caring. The process of putting her into nursery was made much easier knowing that she was in a safe and interactive environment.

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Review from R W (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been going to this nursery for over a year now and on the whole, they are pretty great and I would recommend them.


We've had a few ups and downs regarding some of their policies and I think three disagreements at the door (over a 2 year period) but the staff are amazing, very kind,

understanding and caring.


Honestly, these guys are a godsend and I have peace of mind leaving my little one there.


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Review from Katherine T (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place, the staff are really friendly and easy to talk to. My little one had her first day there and absolutely loved it. Would highly recommend. Staff are very helpful with any questions or queries you may have.

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Review from S M (Mother of Child) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy sending my little boy here. He has learnt so much and I love seeing the new things he comes home knowing and doing. He is in the baby room and all the staff are really great, and he adores his care worker. We are really pleased to have got a place for him here. Thank you.

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Review from Sonia C (Grandmother of Child) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since January my granddaughter has been attending nursery at Clystheath, her development has come on in leap and bounds thanks to the manager and staff.


I find them extremely kind and caring and very informative about any issue that my granddaughter may have encountered that day.


The manager

and staff there are brilliant with updating the app so I can see what she’s been doing all day and I find that really comforting.

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Review from Julian B (Father of Child) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, after having our daughter here for a year, we are very happy with the service and commitment of the staff. My daughter seems to enjoy it, and the feedback through the app is very good. The location is convenient. My only very minor complaint is that handover can be lengthy, but this might be
the case at any nursery.

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Review from C C (Mother of Child) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve had nothing but a great experience with Puffins! My child attends here and absolutely loves it! My son was a bit behind with his speech, but since being at Puffins, they have encouraged him incredibly. They upload regular pictures for parents, including notes about meals, nappies, etc! They’ve
introduced teeth brushing, which has taught my child to make sure he brushes his teeth every day, and they make their birthdays so special! The staff are so friendly, helpful and welcoming! Lovely little place too! 10/10, would definitely recommend!

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Review from Hannah M (Mother of Child) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My two sons attended from August to January. Puffins did not "make a booking" for them to go the extra day in January. When I sent them the email showing I had requested it at the same time as the one day, they didn't apologise or try to make amends.
When your child turns three you cannot use the tax-free
childcare. My eldest did not eat or drink for the five months he was there. He made some advancements in social interaction caused by Covid lockdowns but has regressed in other ways. He had three different keyworkers in the time he was there and we weren't informed each time.
When my youngest was teething the nursery did not give him Calpol when he was 38 degrees at 1 pm and waited until it was almost 40 and then ring us to collect him.
The nursery is a converted church which is all open plan and stained glass windows and very loud - not good for children with sensory issues.
Their computer program almost never works and when it did they usually hadn't posted anything.

Reply from Sam Hannaford, Operations Manager at Puffins at Clystheath

Puffins pride itself on offering high-quality childcare and we are sorry that you did not feel that we met your expectations in regard to this. All bookings are made through our head office, but unfortunately, when it comes to additional bookings, we do not always have availability to accept these. We have always accepted Tax-Free childcare for those parents who qualify, and all medication is administered in line with our medication policy, as detailed in our parent handbook.


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Review from Laura T (Mother of Child) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team go above and beyond to look after your child and help them settle in. Our Son loves the team there and I feel confident leaving him with the baby room who get to know each child and their family as a whole, making the experience of nursery an asset for all.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Puffins at Clystheath is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Puffins at Clystheath is calculated as follows: ( (241 Excellents x 5) + (9 Goods x 4) ) ÷ 250 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puffins at Clystheath is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Meet the Team (1)

Chantelle

Chantelle Connor

Job Title: Childcare Centre Manager

Joined: 2016

Hello, I am Chantelle the manager of Puffins at Clystheath. I have worked for Puffins since July 2016 and started with my Level 2 Apprenticeship in Early Years progressing onto my Level 3 Early Years and Level 3 Management.


I have been a room lead, assistant manager and now Manager from October 2021.


My deputy Tegan and I would love to show you around our nursery where we strive to give every child the opportunity to explore, discover and grow.


Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Puffins at Clystheath to verify any information. View our terms and conditions. Puffins at Clystheath has an Enhanced Service – more info.